1,510 Customer Reviews over 151 pages
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- Location
- mansfield
- Reviewing
- Vodafone
- Date
- 2019-04-26
- Comments
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I never even got the wifi box installed !!!!!!!!! Ordered 6th march, then contacted virgin to cancel didnt realise 30days notice was needed so had to alter my vodafone install date to 13th april, i got a 1st bill until 5th april, i asked for this to be cancelled as i didnt even have use of their services, fast forward down the line, recieved a 2nd bill with 1st bill saying unpaid and added late fee, bill now £49 something, contacted vf 4 times and im expecting a 3rd bill when i cancelled everything 10th april, oh and they cant refund me until 5th may apparently and i paid the £60 engineer visit cost when none of this even materialised. 100% would not recommend, I AM NOW A VERY HAPPY CUSTOMER ON NOW TV BROADBAND WITH NO INSTALL CHARGES AND YOU DO NOT GET YOUR BILL UNTIL EQUIPMENT IS IN
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2019-04-25
- Comments
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The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.
- Location
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- Location
- Cb98e
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
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I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
- Location
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- Location
- Haverhill UK
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
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Fast and Reliable. Slow Wi-Fi on my devices but they are all afew years old so could be older wifi tech. Getting the promised speed over Ethernet. Good customer Service
- Location
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
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I switched to Vodafone for Home Phone and Broadband just less than 3 months ago. I also talked my parents at another address into doing the same thing on the same date. Vodafone have been utterly incompetent at providing a reliable service to us both since switching. About 10 days after activation we were both cut off from internet with no notification. After much time on the phone it became apparent that they'd completly lost all record of the direct debit we had set up with them when switching (same for my parents). Vodafone then notified BT to withdraw the block which takes 24 to 48 hrs. Having set up the direct debit again, the same thing happened again the next month, though at least this time they sent an email saying we were being blocked. After more lengthy phone calls to Vodafone they acknowledged fault and asked BT to restore service (another 24 - 48hrs without internet). After complaining, they also waived the bill for that month but charged us £5 late payment despite acknowledging their mistake. Now, today, they've applied call barring to both mine and my parents homes blocking all outgoing calls. After more time on the phone, they sent request to BT to clear ours (should be back on in 24hrs) and also for my parents but only after dispatching a BT engineer who confirmed the fault lay with Vodafone. As this incompetence is affecting two independent accounts I have to assume it is widespread and normal for Vodafone. When switching providers, the assumption that they will provide what you are paying for seems to be wrong. I am surprised and very unhappy with the standard of service from Vodafone. The inconvenience due to unreliability of service is simply not worth any apparent saving in cost. Avoid Vodafone for Home Phone and Broadband if you wish to avoid disappointment.
- Location
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- Location
- Haverhill UK
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
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I have been tricked into joining Vodafone SuperFast 2. On the website i clicked broadband and then superfast 2. It brings up a comparison against other leading broadband providers with a comparison of speed, upfront cost, line rental etc. In the Speed (it states Mbps) Vodafone 63 - Virgin 108 - Sky 63 - BT 67 - This would be fine but the problem is Vodafone are comparing there 'Sync' speed to the download speed of the others making the comparison a scam! I joined as i was expecting to get 75+ Mbps for a great price! Except my actual download speeds are 30-37 witch is the same as my previous provider and is actually the Speed one would expect from there SuperFast 1 deal. I contacted support and was told the following witch i have a copy of in my email.
.............
Jessie : For my area CB98JS what is my Minimum download speed?
Richa : Can you please confirm the complete address?
Jessie : xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Richa : Thank you.
Richa : Minimum guaranteed speed
73.79 Mbit/s
Richa : Apart from this, is there anything else I can help you with?
Richa : Hi, are we still connected?
Jessie : Is that minimum download speed? Or sync speed or are they one and the same?
Richa : Ye right that's the same.
Richa : Yes*
Jessie : That is all. Thank you
^^ This from is from vodafone stating that Sync and Download speed are one and the same!!!!! Then why am i receiving 30-37 Mbps? I will tell you why! They scammed me into this contract! Customers care about Speed! Upload/Download and latency aka ping and who can offer that at the best price and what customer service do they offer. My Sync speed could be 1000000000000 Mbps and i would still be downloading at 30-37 Mbps. that is just the speed the router comunicates to the exchange as long as that speed is high enough to not affect my expected Upload and Download speed and latency then why would i or anyone else care? How Vodafone actually get away with this stunt is amazing!!
Honestly dont join Vodafone Home Broadband You have no idea what ACTUAL Download and Upload Speeds You will be getting until Your in the contract! AVOID. The only positive i can think of is atleast even with all there speed lies and scam to grab customers the value for money is not bad i pay 36 a month and i get 30-36 mbps i know i should e=be getting double that but i fell for the sync speeds. Dont do the same! AVOID them at all costs! You have been warned
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2019-04-23
- Comments
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Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. 3 dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. 3 times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless AND HOPELESS. Vodafone, never, EVER again. DO NOT SIGN UP
- Location
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- Location
- Barnet
- Reviewing
- Vodafone
- Date
- 2019-04-18
- Comments
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Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed!
Useless router, keeps interrupting without any reason.
Customer support just lies all the time!
Speed is going down sometimes, that can’t even load a google page.
Don’t try this at your home!
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-17
- Comments
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So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-04-14
- Comments
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Unable to comment on speed. Spent nearly 2 months trying to set up broadband. Got sent the box out all plugged in and set up. No internet. Told it was an exchange. Rang back after a month of no internet. Told it had been cancelled in error. Told end of the week. Then told there was a system error on my account. A joke in terms of service. Promised it would be all sorted. Absolute joke. Still no broadband 2 months in.
- Location
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