1,510 Customer Reviews over 151 pages
-
- Location
- essex
- Reviewing
- Vodafone
- Date
- 2019-03-04
- Comments
-
Dear God run for the hills and don't look back. Paid for the 'superfast' 66mbps line. In 30 speed tests at varying times of day over two weeks, I once saw 54 which quickly disappeared. no other results over 21 and as low as 7. However the real issue (apart from being conned by their 'guarantee') is that video streaming was throttled well below the speeds previously mentioned. Would buffer on SD. pathetic, fortunately cancelled within 30 days.
- Location
-
- Location
- Heathrow
- Reviewing
- Vodafone
- Date
- 2019-03-03
- Comments
-
Takes 4 hours to download 1 hour show on sky... took 8 minutes on BT broadband. Attitude of staff is tough, live with it... is there anything else we can do for you!?!
STAY THE HELL AWAY, better value to buy a sim 4g router and more reliable.
- Location
-
- Location
- Chester
- Reviewing
- Vodafone
- Date
- 2019-03-03
- Comments
-
Utter pants. There has not been a day when we have had a trouble free internet day. Constantly drops out, router resets itself back to its default name and password, we have used 4g more than we’ve enjoyed connection! Customer service seem clueless (prompting you to reset the router every time you call) was told initially “oh the line will have a 10 day settling in period, that’s why you’re dropping connection.” Well let me tell you... day 12 I reverted back to BT
My Father used to say “you get what you pay for”
Absolute rubbish Vodafone!!! Will be steering clear of your services until my last breath.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-02
- Comments
-
As many already stated here, do not bother switching to Vodafone NO MATTER WHAT GREAT OFFER THEIR GIVE YOU!
They lied and missold their Mifi device to me; they canceled my broadband order without telling me, forcing me to get a new one over the phone, more expensive.
Then, they sent the router to the wrong address, despite my calls to change the delivery address and despite their confirmation emails.
Then, they overcharged my hundreds of £ for an usage of the Mifi device that they missold to me.
Then, OpenReach came to fix the line 3x but the line was still not fixed. By that point, it was already 2 MONTHS we had been waiting for internet!
After calling their customer service and being told that the problem was still at OpenReach, while OpenReach was saying the problem was now with Vodafone, I gave up! I decided to cancelled my broadband contract with them.
I called their customer service to cancel and it was all over.... OR NOT!
They didn't actually cancel my contract even though they confirmed that to me over the phone. Since then, they decided that my broadband worked and started charging me for it (even though it NEVER worked and by then I was already with Virgin).
I had to go to a shop to fix that and return my router.
A week later, they debited me £67 for absolutely NO REASON! They couldn't give me a reason why they debited me that amount. But then they sent me a letter to invoice me £127 of cancelling fees on top of that!!!!
Over 3 months of nightmares with Vodafone, I had 4 DAYS of Mifi and that's it.
But they debited me £114 in total and invoiced me for £240 more which I managed to contest!
They steal and they lie.
For a major communication company, I find this outrageous that their horrible service is not being discussed. TO AVOID AT ANY PRICE!
- Location
-
- Location
- Chesham
- Reviewing
- Vodafone
- Date
- 2019-02-26
- Comments
-
Under no circumstance should you pay for this atrocious service. The connection constantly drops out everyday, more than once. This is by far the most unreliable broadband service I have had to date.
The customer service is fine as they try to help you the best they can. The connection is dreadful and the speed will fluctuate as and when it wants to.
Save yourself the aggravation and go with another provider, I will be as soon as my contract is over.
Utter waste of money, I spend most of my browsing time using my phone data as it’s far more reliable. Ironically that’s also provided by Vodafone.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-02-24
- Comments
-
Do not take up any contract with Vodafone!!!!!!!
I took the superfast 2 deal with prommises 63Mbps. In the first week after installation the speed was rubbish and connection from devices using wi-fi kept dropping. On my first report to them they replied that my promised speed was in my contract letter and it was on 49Mbps . (that is correct but not what I wanted to buy - sneaky letter comes after you make an agreement with them for the service you want to buy and it is advertised).
I complaint on chat and was told that it would take a few days for the new service to settle.
I didn't' complain again until a couple of months after since nothing had improved. After a long online chat with a customer service who guided me through lots of setting that ended up messing everything even more I still didn't have any improvement on speed on wi-fi.
I called to complain that I was paying the superfast 2 and not getting more speed than the superfast 1 deal and was not at all offered the promised refund of the difference stated in their conditions/ advertisement.
On a third complaint they said they did not have any logged complaint , and tried to guide me to fix the issue myself. After a bit of anger they decided to try to solve the problem by somehow giving me two channels for wi-fi. So when I connect my potable devices i have to use one channel and when I connect any standing device to a second channel. This is ridiculous because every time the connection gets cut I have to retype the f+++g long password to reconnect. And when i run a speed test even adding the speed from both chaneels I am not reciving the promised speed.
I was very angry and disappointed with the bad service and even more appalling customer services and wanted to cancel my contract. Still no solution was offered. Instead I was told by the attendant that I can complain to Ofcom if a wish but they will not resolve the problem, they will only record the complain and keep record of it. Cheeky !!!!!
And proceeded to ask me what I wanted to do?
I asked to terminate the contract which still about 10 months to go, they said it will cost me over £150.
Another attempt to solve the issue failed when I reported it for the 6th time while asking for the transcript of my Online chats as proof of complaints to forward to Dispute Resolution or Ofcom and he tried to concince me that the right speed is being provided to the hose, the issue are the wi-fi concections, it must be because of walls..... LOL. I do my speed test with my laptop or mobile sitting half meter away from the router. How can it possibly be a wi-fi signal issue. And if it is what is their solution for me???????????????
DO NOT USE VODAFONE BROADBAND !!!
- Location
-
- Location
- West yorks
- Reviewing
- Vodafone
- Date
- 2019-02-17
- Comments
-
Absolutely crap , swapped from the post office and can't wait to leave , spend most of my time on 4g because the internet is slow and drops out . Never had a full day of constant connection and when you ring up you get robbed off . Would not recommended to anyone
- Location
-
- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2019-02-16
- Comments
-
Well... where do I start with this review? Anyone who reads this should know that I went into this whole processes optimistic as myself I had read countless reviews online, not only that my brother had recently switched to Vodafone an is extremely knowledgeable like myself in IT, Networking and broadband in general.
Okay, so placed an order to transfer broadband and Home phone line from SKY to Vodafone as I live extremely far from sky’s exchange, plus the price I was paying for sky was horrendous for what I was getting. Placed the order on the 30/1/19 ( I will use dates as a time reference for how long and how **** this entire thing was ). Okay so 30/1/19 order placed for Superfast 2 package, was emailed confirmation of order and was told my router would arrive 3 days before activation (11/2/19) with activation on the 14/2/19. I was fine with that I knew the time frame to switch suppliers. Had a letter from sky confirming my switch off date was the morning of the 14/2/19, at this point I was fairly comfortable not a lot had gone wrong.. 4 days after placing my order I received a random phonecall from an unknown overseaas number claiming to be Vodafone it was in fact them however I called there U.K. number to be certain. Got informed there was a problem with my order and I had to re do the order that was fine with me not a problem re ordered and was told I’d receive a 2nd router and now a different activation date. Got a new order confirmation email so all seemed Fine. Found it weird I had no update text/ email to say about how my order was processing and at what stage it was at which usually suppliers do, I did however recieve a router on the 11/2/19 at this point I’m pretty certain my activation date could still be on the 14/2/19 so I stay optimistic that everything will be okay. Morning of the 14/2/19 Sky shut off my Broadband and my Phone line so I am without internet I plug in new router that I received and hoped that it would work, left it an hour and no phone line and no broadband
Still after a full Setup, and multiple restarts. So I ring and am informed that apparently there was a problem with my Order AGAIN apparently SKY refused to give my original number across to Vodafone, so rang sky and the guy there said nope we transferred your number across so at this point I’m mind blown Vodafone saying sky can’t
Send my number across and Sky saying they have sent it across and it’s with the new supplier - they can’t get it back I asked because at this point I knew exactly where this was going. So after numerous phone calls hours long at least everytime I found out that 6 Orders were placed as they tried multiple times but Sky “apparently” refused to give my number across, I worked it out why myself because no would tell me my number is now lost probably forever unless Openreach can get it back. So I Now was told at this point I will be without internet and a home phone for 10-14 working days because of this, with no possible way of getting a broadband package any quicker, even if I was to sign up elsewhere on another provider that’s the standard time for it to process and get changed at the exchange.I was thinking of cancelling the whole thing and signing back up to sky or another provider because of this complete ****
Up on Vodafone’s end however because of
The fact it took this long I managed to work
A free complete new line as well as a temporary Mifi dongle for 30 days free of charge plus 3 months free broadband
Come Activation date. Doesn’t help this company are a complete shambles and there customer service
Team have absolutely no idea what happens through the process of changing providers. It’s diffiuclt to explain things to them without sounding like a 5 year old, I had to contact a manager high up in order to get this stuff sorted, so I suggest anyone with similar problems
To myself get in touch with a authority figure within Vodafone or you will pull your hair Out waiting on hold for hours and with the level Of stupidity of some of there employees.
- Location
-
- Location
- Beaconsfield
- Reviewing
- Vodafone
- Date
- 2019-02-15
- Comments
-
Do not go for Vodafone Fibre Broadband.
Speed: Internet speed on 35 Mbps has intermittent speed of uptown 8 Mbps or lower. Forget about downloading videos. struggles with downloads of photos on web pages.
During peak times even browsing on web sites is extremely painful and slow!
Wifi: works on 1st floor in a house as router on 1st floor. Does not have sufficient range to work in Living room and kitchen on ground floor.
Customer Service: complaints are closed off by Vodafone without fixing issues (intermittent internet and speed) identified to them.
What good is Money off (15 % discount until problem not resolved) if your internet is not working??
- Location
-
- Location
- silloth
- Reviewing
- Vodafone
- Date
- 2019-02-14
- Comments
-
nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.