1,510 Customer Reviews over 151 pages
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- Location
- Reviewing
- Vodafone
- Date
- 2016-11-08
- Comments
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If I could give half a star I would, even no star.
The customer service advisors are absolutely useless, cannot correct/amend bills, can't listen, very robotic with answers (sounds like they are giving answers from a sheet of paper) we have had to cancel our DD to sort out a simple overcharged invoice which Vodafone's incompetent staff messed up in the first place instead of charging for a early upgrade they charged full price for the device.
So far it has been 6 and a half weeks and I have made numerous calls and wrote 2 letters to The Customer Relations office. The Customer Relations office are more useless than watching paint dry they don't sort out issues however they are very well trained to get on your nerves, you end up training them!!! Bunch of muppets wasting time is what they are paid for. There's so many call centres all over the world that they can't find call recordings so they make the customer look like a liar.
I fail to understand what the fascination of cheap labour is when it was simpler when every thing was in the same place and call recordings could be found?
The Indian advisor told me that there are NO managers or supervisors available to which I said so staff are left to do whatever they want then hmm no wonder customers receive such bad service.
If your call goes to India just hang up and re-dial until the call goes to UK or South Africa.
I have a business line with Vodafone and find their service atrocious beyond belief. Where you could be making money for your business you end up spending valuable time talking to numpties. After all our business lines come to an end we will definitely be leaving Vodafone. For the rates they charge I would expect far better service.
- Location
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- Location
- Oldbury West Midlands
- Reviewing
- Vodafone
- Date
- 2016-10-25
- Comments
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Switched from uber expensive BT has soon as Fibre was available in my area and what can i say.
Vodafone took care of everything and the switch over was totally seemless, everything was up and running on the day stated.
I'm on the 78MB fibre package, my guaranteed speed is 76MB which is delivered consistantly my upload is 20MB.
Well done Vodafone for providing a brilliant product and super customer service who kept me informed every step of the process.
- Location
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- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2016-10-13
- Comments
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Unacceptable service, avoid
Hi all
Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
Thanks for reading
- Location
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- Location
- Rugby
- Reviewing
- Vodafone
- Date
- 2016-09-30
- Comments
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I do not recommend
I first ordered Vodafone home broadband several weeks ago. I was informed I would receive the router and hear shortly re my installation but all in all it will take approx 2 weeks . After 3 weeks I had not heard anything so I rang to chase and learnt they had cancelled my order due to the sales agent not processing it properly . They actually cancelled my order 3 times . I received an apology and 1 months free line rental and was told the would now expedite the installation . A couple of weeks went by and not heard again so again contacted Vodafone to learn appointment booked in and I needed to be ther but they hadn't booked it with me or let me know . Anyway I took the day off work , lost income only for them to not attend . I am fuming . I have contacted them but it is another 2 weeks . They had rescheduled without my knowledge . This has cost me dearly . I have also just learnt that they have not credited my account the 1 month as agreed even though two separate agents confirmed they had , obviously lied. and not willing to try and get them out earlier . I was dumped through from department to department , lied to and kept on hold for 2 periods in excess of 45 minutes . They do not care about there customers . I understand John Lewis now offer broadband and they are very customer focused so probably would have been a better decision to of chose them
- Location
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- Location
- East Sussex
- Reviewing
- Vodafone
- Date
- 2016-09-13
- Comments
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Awful, don't waste your time! We switched from BT to Vodafone after a good offer was emailed to me because I am a Vodafone mobile customer. After 2 weeks, I had still not received a router so I had to call up to find out what was going on. They offered to send another one out or I could go into a Vodafone store and pick it up, which I thought would be the best option to ensure I get it on time as my 'go live' date was now only a few days away. Went into Vodafone store to collect it only to find the staff in there could not authorise and activate the router. They had to call customer service and after waiting 30 minutes for them to get through to someone I walked out as I had wasted enough time with this already. I called up to cancel the deal as I was no longer interested in going with Vodafone after this. However a few days later I was still receiving emails and texts from Vodafone telling me my service will be activated soon! I phoned up yet again to establish if the service had been cancelled. They assured me it has however the next day I signed up with Plusnet and they sent me a message telling me they could not complete the order because Vodafone still have a stop on the line! Just unbelievable and really wish I had not gone with Vodafone. Needless to say, I will be also cancelling my vodafone mobile contract because of this.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2016-07-06
- Comments
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Although I can't fault the broadband and home phone switchover, their Home Broadband customer service is appalling!
I am unable to access any online details for my new broadband account and they have managed to block any access to my online mobile account. Trying to call them is a joke with the options taking you round in circles without connecting you to a real person. The webchat is next to useless and only made the situation worse. In desperation, I have emailed the CEO, Jeroen Hoencamp and asked him to rectify the situation. My original email to him was 9 days ago and as of this morning, I haven't received a reply nor any contact at all from Vodafone customer service. I have emailed him again today. Let's see what happens now.
- Location
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- Location
- Stockport
- Reviewing
- Vodafone
- Date
- 2016-06-11
- Comments
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Having had Vodafone for 3 months now, and throughout of the last 11 weeks, i have experienced several problems.
Its the worst of all, general attitude of support with a huge lack of customer service.
Never have i experience so poorly service.
I have been customer at TalkTalk as well - and even their service is rated better.
Such a shame! It could have been so good, but when their 2nd line team just closes tickets without faults being fixed, with a comment of "your router looks stable now, and have been for the last 24 hours" - it is very frustrating.
Trying then to call back is just impossible Their IVR doesn't let you enter your customer number, and after endless attempts, puts you over to mobile, who don't understand fixed line.
Many a times, i have tried to escalate the issues, but just no reaction from their "Resolution team".
I have once been able to speak with a team leader, but i might as well have spoken to my neighbours 4 year old.
I have only experience incredibly poor service, and next to that, the invoicing comes different - my original offer was free for 6 months, then 5/month.
From having paid £10 months down to now this month £2,50 for 12 months - i am not really sure, where we are at.
Martin Lewis from MoneysavingExpert have in this weeks email, an article about how poorly Vodafone's service is. Is it VERY poorly, so if you get the opportunity, run away and save your good mood and patience.
A bit of technical information:
They will cap upload at 18meg download, 1meg upload.
SNR will be set to 9dB as minimum.
Yet with this high SNR, the line often fails - however, the biggest problem is the feeling of the exchange is heavily congested - it shouldn't, with the use of their own very high speed network. But it does, and it is awful. The tech teams will NOT go into any discussion about this. Instead, you are forced to far about with changing wireless channels, trying different network cables in different ports, trying different filter. Never a single time, they have wanted to look at their own part of the network. So it's either you or BTOR, that have the fault NEVER them. Despite giving ping and trace route results that clearly lead to so problems, they offer no comments to it at all.
If you can leave, do so.
If you consider to opt in with them - please, please re-consider and save yourself for the hassle.
- Location
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- Location
- Overton
- Reviewing
- Vodafone
- Date
- 2016-04-15
- Comments
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Appallingly bad. Avoid Vpdafone at all costs.
When I contracted with them they assured me that my exchange and line would be able to handle the 76mbps download speeds. Shortly after installation I rang to complain and they put me off ewith some tests. Today I was getting 13Mbps rang again and they have now said my exchange and line are not capable of handling the speed. I tried to cancel my contract on the basis that they had sold me something they should have known they could not provide and they have told me sorry you can't because more than 30 days have expired. Yet in their instructions they say it can take up to 30 for the speed diagnostics to be completed and we should not worry or turn the router off! Wow talk about a scam. A totally unethical company. NEVER AGAIN !!!
- Location
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- Location
- Stoke on Trent
- Reviewing
- Vodafone
- Date
- 2016-04-13
- Comments
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Wow I can't believe some of the reviews set up Internet and a fantastic and extremely low cost deal and I'm getting fast speeds then I got with Virgin media and sky this broadband makes the others look like amateurs, I know it's new but all the teething problems seem to have gone now straight online no drop in connections extremely fast and by fast I mean lightning the fact they are the only internet provider in the uk that gives you two ports so if the exchange goes down they can change your ports I have taken this because a few family members have it and it really is awesomeness absolute awesomeness if you want it for even cheaper ring the cancellations department and they offer it free for 12 months so let me repeat free broadband for 12 months wow I know right any way guys get on it!!!
- Location
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- Location
- Liphook
- Reviewing
- Vodafone
- Date
- 2015-12-13
- Comments
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This broadband provider is absolutely rubbish in this area. I never had a problem with my previous one, then Vodafone promised me a cheaper deal, and now I can see why. Avoid.
- Location
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