1,510 Customer Reviews over 151 pages
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- Location
- cumbernauld
- Reviewing
- Vodafone
- Date
- 2019-04-13
- Comments
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they promised me the earth everything from of course they loved me right up to the cheque is in the mail .
right from the start they were awful i was locked out due to confusion over username etc i was on the fone or e-mail for 4 hours to change details i was still locked out as the customer service advisor put wrong addres in complained on website was called back by john from the directors office who again assured me he could sort out we made an appointment to call on the Monday morning he didn't call until 2pm when i mentioned it he said he was busy (i didnt have anything else to do like work ) but if that is the standard of the service i am not surprised he is busy the only thing he got right was cancelling my subscription and getting me a returns bag for equipment . gave 1 star because impossible to give none .
- Location
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- Location
- WORCESTER
- Reviewing
- Vodafone
- Date
- 2019-04-11
- Comments
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These bunch of idiots have just set up this broadband business without any damn clue.
Idiots can't even take over a running line to start the service, leaving us without any broadband for days.
An absolute regret and shame that we signed to them.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-04-10
- Comments
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an absolute joke!
slow speeds, shoddy connection, router not fit for purpose.
And after the contract ends they have the nerve to threaten to fine me £72 for a router that I didn't return (becuase they hadn't bothered to send me the return label!)
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2019-04-09
- Comments
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After seeing so many negative reviews I figured I'd give my own review after having very positive experience with Vodafone. My broadband was available and activated straight away on activation day, 6 months later when we moved we unfortunately were not connected on the activation day however the day after I called customer support who were very helpful and got us up and running within 20 minutes.
My only issue with vodafone broadband would be that it does cut off at times and you have to switch the router off and on again, however no other issues as of yet.
- Location
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- Location
- Milford Haven
- Reviewing
- Vodafone
- Date
- 2019-04-08
- Comments
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6 months of poor service so far... I can't say I have been happy with Vodafone; the speed is much slower than advertised. I typically get 11Mb/s, I'm paying for 38Mb/s. It was running at 35Mb/s for the 1st 10 days. Never again since.
Unfortunately, the customer service experience is poor. The staff are polite and apologetic but nothing improves. They like to blame me the customer and they do not follow through with what they say. This has resulted in many wasted hours on the phone and web chat.
I would strongly recommend anyone to look elsewhere for their broadband.
- Location
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- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2019-04-06
- Comments
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Been with them for 2 months following their promise of speed or discount. But all I've had is an unstable internet service and promised from multiple people who must just follow the same old script that still won't resolve the issue. Online chat, phoning and emailing gets you nowhere. Trust me if you're getting good enough broadband don't consider moving just because the price looks good. You will regret moving to Vodafone!!
- Location
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- Location
- Kilmarnock
- Reviewing
- Vodafone
- Date
- 2019-04-05
- Comments
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If I wasn't already convinced that Vodafone's customer service was dreadful, the threat of £72 charge for not returning a router sealed it! Decided to drop them for another provider after poor service (had to use Google DNS to get some site to work) and blocked sites too (nothing dodgy - just regular sites) I needed to move. They stated how I had requested to return their router (I hadn't) so would be sending out a returns bag. That's fine - I don't need the router so they can have it back. No problem. Two weeks later still no bag but now I'm getting threatened with a £72 charge for not returning it! 45 minutes on the Live Chat today trying to sort this out. I will happily tell everybody how poor Vodafone is now, so it will cost them more than £72 in lost future business.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2019-04-04
- Comments
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Been with VF for a few months now, after switching from BT due to cost.
Speed steadily getting worse with increasing drop-outs.
Customer service have actually been very polite and helpful - have called me back on several occasions when promised. However I think they simply can't fix the issue. Basically speeds ( measured via various test sites) is consistently poor, plus the wi-Fi coverage in house seems inferior too.
I am considering switching again (back to BT probably) as VF are unable to provide a fast stable service. I stream a lot of sport and it's impossible to enjoy a full football match without buffering / drop-outs
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-04-04
- Comments
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The worst experience I have ever had with a telecommunication company. I had a mobile broadband, the website stated clearly that the end date of the service. Three months after the end date, I get a bill for the past three months. I call them up and they tell me that I have to give a notice and the services will be cancelled after a month and I will have to pay for 4 months in total after the "end-date" of the service.
The customer services and complaint lines advisors are very rude. Whenever I asked a question, their reply was, "Well, that's very unfortunate""Well, that's how it is".
What I didn't understand is why there were no emails sent in the past three months to tell me there is an outstanding balance? and they didn't have an answer for that. They don't care about their customer satisfaction, they only want to squeeze and extra amount of money.
Very bad service, very rude customer service agents.
- Location
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- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2019-04-04
- Comments
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Not sure what the hating is all about. After being with talktalk & Sky in the past Vodafone are a refreshing change. The best broadband customer service if not one the best customer service full stop.
A few weeks after getting broadband it went down fof some reason & they sorted it, up & running again with an engineer within 24 hours. Changed my payment date twice & no issues at all. Speed is good, every now & again it may lag a little but its rare & tbh its to be expected, the speed is the same regardless who've I been with.
Highly recommended, don't let the reviews put you off - don't forget most people only review to moan so you don't get to see the good side
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.