1,510 Customer Reviews over 151 pages
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- Location
- Reviewing
- Vodafone
- Date
- 2019-05-06
- Comments
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Dreadful service it’s SSSSSOOOO unreliable I cancelled after 30days and went straight back to BT
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2019-05-03
- Comments
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Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.
- Location
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- Location
- Carmarthenshire
- Reviewing
- Vodafone
- Date
- 2019-05-03
- Comments
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While checking out these reviews due to consistent drop-out of internet since upgrading to "Superfast 2" in February, I realised that potentially I am stuck in a loop as Vodafone continues to ignore there is actually an issue with Broadband service. I wrote this to the Vodafone UK Home facebook page: "Been with Vodafone BB for over 2 years now. Upgraded to 'Superfast 2' in February this year. After lots of confusion, it apparently kicked in. But, getting lots of drop out (any time of day). Got some very frustrated "on-line gaming" boys in the house having consistent interruptions to the internet service. Having had enough, was going to ring Vodafone today to discuss the issue and found these reviews online. Seems Vodafone is in denial about the "not fit for purpose" service. So, do I go down the talk to someone and get nowhere scenario? Do I decide to get out of the contract early and face a nasty disconnection fee (because Vodafone refuse to acknowledge problems with the internet/router)? Do I then go to the ombusdman and face a long drawn out "fight" to get out? Or do I (and my sons) grin and bear it until the contract runs out and find a new provider.". I then found a link to contact Vodafone CEO and within an hour of emailing him, he responded, I have had an email from customer service and now a message left on my answer machine. It pays to contact the CEO directly. Not sure of the outcome as it is early days but fingers crossed.
- Location
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- Location
- Stourbridge
- Reviewing
- Vodafone
- Date
- 2019-04-30
- Comments
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The fast speed isn't fast at all also it won't reach to the office in the garden. The system splits into two so I can choose the speed or distance option. Seems a poorly designed idea and neither give the service I paid for. I can't be bothered to go through CS again there really isn't anything they can do about it.
- Location
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- Location
- farnbrough
- Reviewing
- Vodafone
- Date
- 2019-04-30
- Comments
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VF has been on a cost reduction drive for some time (mainly to fund the CEO's retirement plans) and the leadership are all accountants, so forget any type of quality for your service.As low cost is all VF is about now. My BB is a 40M line and when it was installed 2 years ago, I tested it with and proved it @ 55M upload and 24M download with 5 HD videos streaming (real world not the line sync speed VF say to use (just another fake metric)) to one server. Two year later and the line sync speed staill says 40M but I can only stream 1 HD video at a time. When I now want to watch video , by default the provider will move it to a lower resolution to cope with the lower speeds available (agai a real world test not the VF fake sync speed). Tech Support are card board cut outs or some automated voice which is worst that a waste of time. Looking for a new vendor for BB now as I have become frustrated with the quality even if the price is in the bottom third of BB offerings.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-28
- Comments
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Absolutely shocking, internet keeps dropping out, the worst bit is the customer service, had the worst customer arrive ever with my phone contract and now this. Lee telling you there’s nothing wrong when it blatantly isn’t working. Wouldn’t go with Vodafone again if they paid me. Don’t be stupid and stay away from this shambles of a company
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Comments
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Guaranteed broadband speed is just on paper but I've never experienced any close to guaranteed speed.
Reliability is far from minimum expectation as well.
When I talk to Vodafone they doing their own broadband speed test and saying that I'm in guaranteed speed limit when my broadband speed test shows 1/10 of guaranteed speed.
Avoid, avoid, avoid.......
- Location
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- Location
- Irvinestown
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Location
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- Location
- Holbeach/Spalding/lincs
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Comments
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I changed from plus net to Vodafone and I went from a stable 29mb line to a unstable 18mb line overnight, 2 months later and several online chats with their customer service team and I'm now down to a 12mb line, all I've been asked is that they want to test my end equipment and each time while testing I get cut off from their chat even while using my mobile data, poor poor customer service, its as if they're not hitting the minimum speed guarantee and can't be bothered to fix it, have to give me the discount so then drop the speed further, they state theres a line fault on my line, if that's so and it was fine before I switched to Vodafone, perhaps they should realise its not in my property, also their own router wifi isn't as strong as a plus net WiFi or a billion router wifi signal.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2019-04-26
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.