1,510 Customer Reviews over 151 pages
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-09-30
- Comments
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The wifi didn't work for months, the landlady was going in and out of the shop and calling them eveydays. The customer service was terrible, putting her on hold for hours and the someone else was picking up again, and the again the same thing. She kept paying every months to receive a really bad service and for a wifi that wasn't working. Whatever Vodafone advertise about being reliable, we didn't find it to be true
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-29
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2023-09-28
- Comments
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Please anyone who thinks about joining them! The telemarketers are not accountable for their promises over the phone! Also be weary of 30-Day disconnection policy...
- Location
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- Location
- Stonehaven
- Reviewing
- Vodafone
- Date
- 2023-09-27
- Comments
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Switched to their fibre earlier this year. Worst utilities decision we ever made. Can only get half the speed we thought we’d get and can only get it in the room with the router. It often drops in that room. Despite paying £30 a month they tell me they’re only guaranteeing that one room and we’ll need to switch to a more expensive package if we want more. Customer Service is appalling, they couldn’t care less and are very difficult to deal with. This is going to be a long two years as we cant wait to get out of this disgraceful ‘service’. Would not recommend any aspect of their broadband.
- Location
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- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2023-09-24
- Comments
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Like previous review said this company is completely a joke. If anyone would like to switch to Vodafone, my answer is No No No! I wouldn't give one star if I could! I switched to their full fibre expecting fast broadband, instead internet constantly drop off not even can stream any Amazon video, called numerous times always fobbed off by technical support team, reset from my end or their end, never actually solve the problems, this is supposed to be full fibre! Vodafone it's a shambles!
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2023-09-22
- Comments
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If I could put zero I would. Like the other reviews left, Vodaphone Broadband is basically non existent. Kept being fobbed off and passed from so called advisor to another. Their hubs are useless and we kept being told to move it to the most bazzare position and basically told it was out fault their system didn't work. No apologies or compensation offered. Have now left after three months of total frustration and lack of broadband. Still had to pay an exhorbitant exit fee having had no service whatsoever. Now back with BT and everything works wonderfully. Should have stayed with BT in the first place. Avoid at all costs.
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2023-09-20
- Comments
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Tried to cancel Broadband OMG what a saga!! My husband was told he couldn’t cancel as it was in my name, so I have just tried however I can’t cancel as I couldn’t answer all 5 security questions!!! The one I couldn’t answer was the date I started the contact! However we are out of contact so have cancelled the direct debit 20/09/23
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-18
- Comments
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Vodafone Broadband = Cheap & Nasty:
1) Can't get full wi-fi coverage in a 2-bed flat
2) When do get signal, it will randomly cut out for no apparent reason
3) Lost broadband for 5+ days, no compo
Was previously a customer of Talk talk for 5 years, never had an issue.
Pay a bit more for another provider.
- Location
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- Location
- Cambs
- Reviewing
- Vodafone
- Date
- 2023-09-17
- Comments
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Had vodaphone broadband fitted, placed router in bedroom, now no signal in living room, when I mentioned I had sky glass they said they can’t guarantee signal for TV , is it possible to run a cable from box to tv, 30 feet not really, should have kept with Plusnet
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
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Black box installed nearly half way up on white wall with it's green lights flashing, have called multiple times to have it moved lower to skirting & been sent back & forth. Been told if it is not a danger or have technical problems they cannot do anything, are these people idiots it's been installed awfully inappropriately all they have to do is get openreach the jokers to get it placed adequately like it should of been. The level of service these days is beyond reasonable they literally don't give a sh#t about customer satisfaction anymore, all you get are excuses why they can't get issues resolved rather than getting them done. Customer service in this country if you can call it that, has gone right down the sh#tter in the last few decades & only going to keep getting worse & they expect customer's to be calm & relaxed.
- Location
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