1,208 Customer Reviews over 121 pages
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-03-17
- Location
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- Location
- South East
- Reviewing
- Vodafone
- Date
- 2022-03-17
- Comments
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Worst customer service on earth.
My mistake for asking to switch to them.
Vodafone's customer service reps insisted that I had set up the hub wrong and the problem wasn't anything to do with Vodafone. They continued to remind me of this. They threw me through 4 different departments "troubleshooting" the problem, asking me for photos of my sockets and turning my hub off and on repeatedly.
I cancel with them and in doing so find out that the date on the contract they sent me and the date they have "on file" was completely different.
Their hubs are faulty, their customer service reps struggle to communicate (they also hang up on you!), their documents and contracts are full of errors and their broadband service is nonexistent.
Ombudsman!
- Location
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- Location
- Hartlepool
- Reviewing
- Vodafone
- Date
- 2022-03-11
- Comments
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Just changed from BT because the broadband and anytime phone calls were so much cheaper. I have found the service and quality provided by Vodafone A1 plus. Many Thanks
- Location
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- Location
- Midlothian
- Reviewing
- Vodafone
- Date
- 2022-03-09
- Comments
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Would rate 0 stars for each, as simply had no chance to experience anything Vodafone can offer as they never installed broadband in the first place. Order placed. Few weeks later was told after the installation date it was cancelled, giving system glitch as a reason. New order, few weeks later cancelled again with no specific reason given. If you are already with vodafone, maybe you have a wonderful time, but new customers beware, and make sure you have another provider set up as plan B.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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Have the fibre broadband which is just as slow as the bog standard talktalk broadband I had before. Speeds are painfully slow even with just 1 device connected. They've had an issue on the line that their engineers have been "fixing" since December. It Constantly cuts out and the signal strength is pathetic. I should have known their broadband would be as bad as their mobile network. I'll be leaving the moment my contract is up, take my advice don't waste your time or money.
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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My mum has been trying to set up broadband with Vodafone for months. When we originally set up the account they arranged for the installation in a months time. They day came, no one showed up. We rang Vodafone multiple times who seemed to be under the impression someone from outreach would be turning up that day. Eventually they realised after about 3 hours on the phone that this had in fact never even been booked in with outreach. We then were supposed to get a call back from Vodafone Tuesday, they never rang so we called them on Friday. Spent another good 2-3 hours on the phone with them until eventually they booked our installation in for next week Friday. Now 3 days before, we get an email from outreach saying they're not coming for another 3 weeks. Absolutely ridiculous service, Vodafone have done nothing to resolve this.
- Location
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- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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Ordered fibre broadband, installation date agreed via texts and emails, rang up for delivery date for router to be told installation cancelled this is three days before
No one thought to text or email
Avoid as they don't communicate with you plenty of other providers out there
- Location
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- Location
- Havant
- Reviewing
- Vodafone
- Date
- 2022-03-03
- Comments
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After using comparison websites went for Vodaphone. Contract then arrived showing a higher monthly payment than quoted, plus an immediate increase of CPI plus 3.9%! Cancelled immediately. Suggest you read any contract from Vodafone carefully.
- Location
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-03-03
- Comments
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The shop staff helpful but the customer service if you call about an issue is terrible. 5 hours on the phone today being passed piller to post and still not resolved. Cancelled my contract and will seek another provider. The shop staff don't have access to customer service or a useable phone in store. Yep vodaphonr shops have no phones for the staff to call out on.
- Location
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- Location
- Vale of Glamorgan
- Reviewing
- Vodafone
- Date
- 2022-03-01
- Comments
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Lied to by sales person junk, rubbish unusable most of the time!!
- Location
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