1,510 Customer Reviews over 151 pages
-
- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2023-08-15
- Comments
-
Appalling company. Relative pays bill on time then receives email saying she's been cut off due to non payment. It happens every month. Never anyone at the end of the phone who can or will help, and most of them can't understand English. Worst company ever
- Location
-
- Location
- glasgow
- Reviewing
- Vodafone
- Date
- 2023-08-14
- Comments
-
Couldnt recommend less. Go with literally any other provider and save yourself the headache of dealing with their awful customer service. Signed up for broadband and received a confirmation email and contract. 2 weeks later still hadn't received a router as promised or a confirmation of when the engineer was coming. spent 2 hours with customer service which was totally unhelpful and told me my order didn't exist. kept saying I was giving them the wrong postcode when it was the postcode they confirmed in their own email. phone is useless- goes to an automated message then hangs up.
- Location
-
- Location
- Abbey Wood
- Reviewing
- Vodafone
- Date
- 2023-08-13
- Comments
-
After 2 appointment engineer and no visible improvement,we have to pray to have good weather as long as if is windy or bad weather the Vodafone broadband is become zero connection.Fibre cable is...only words,connection is ZERO.Bad weather is bad connection Internet.We pay bills to have Internet connection only when is GOOD WEATHER,when is windy and bad weather slow
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2023-08-12
- Comments
-
Terrible company, poor customer service. I’ve had payment issues with them throughout the lifetime of my broadband. Since their communication with customers is so poor, I have no idea about what is going on with my account until I am disconnected and have to call them.
The final straw was when they permanently disconnected my service and sent me a text message 1 day before the disconnect saying ‘sorry to hear you are leaving us’ as if I had requested this. On calling them THREE TIMES and being told various things by different agents, on the third try I was told it was disconnected because they no longer offer the broadband tariff I was on a 23 month contract for, only fibre, which is not supported in my area. End of story, no reconnection, compensation, apology or anything. I was shocked and appalled that they would just leave a customer high and dry like that, not give enough warning for me to at least sort out alternative broadband and then being told various lies by their agents. Please do not fall in the same trap I did and avoid Vodafone at all costs. The broadband is sketchy and not that super fast anyway and you end up with price hikes every other month too. AVOID, AVOID, AVOID!
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2023-08-10
- Comments
-
Since broadband was installed 3 months ago we have had next to no service, it drops out all the time. I have made numerous calls to Vodafone they keep getting me to reset it and after 24 hours it will be fine. Speak to different people each time half of them say they can't find the notes regarding my previous calls. My daughter was here last Friday, she is more tech minded and told the guy we needed somebody to come and check the line, he said City Fibre would contact us within 3 working days, that didn't happen. I rang Vodafone again yesterday, lady told me she could fix it and some of my equip was on 2.4G and some on 5G. I've only got 2 things on it. She would resolve it remotely and within 24 hours all would be good. Came in tonight, no Internet and now also no landline.... Another call to Vodafone, had to reset it AGAIN has told me it will be working in 24hours. Not holding my breath. Wish I had read the reviews. Would definitely not recommend Vodafone for broadband. Absolutely useless customer service. I am going to try and cancel my contract although that doesn't look very hopeful, how are they able to get away with it.....
- Location
-
- Location
- North East England
- Reviewing
- Vodafone
- Date
- 2023-08-09
- Comments
-
We had no issues with the actual internet service, our problem was customer services, they cut us off at the end of the 1st month, we called up and were told we hadn't paid our bill, we had set up a direct debit but Vodafone had messed it up, 3 days to re-connect, lots of apologies, assures us it won't happen again etc. End of month 2, internet goes off again, same problem, this time, reconnected in a day, apologised, etc, offered compensation.. end of month 3, cut us off again, I call up, usual apologies, I tell them I've had enough and intend to change provider, I work from home and need reliable internet. Call handler laughs at me and tells me I can't change supplier as I'm locked into an 18month contract.. I move to BT.. Vodafone pursue me for the balance of the contract, I object, explain my position. They sell the "debt" to various debt collection agencies, hounded for years, the last agency submit false paperwork and obtain a CCJ for non-payment by me and state Vodafone disconnected me for non payment.. the worst company I've ever had the displeasure of dealing with, completely hopeless and take no ownership of their in-ability to provide a service they are paid for..
- Location
-
- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
-
Intermittent problems with both the line and the router. Works much better through a cable and my own wife discs (connected to a cable)
Customer services are truly terrible if you ever try and contact them.
If you need an engineer to visit then forget about the system. They don’t come when you ask, name their own day, don’t come on that day, don’t inform you and this you waste a day, and then bombard you will call centre calls days afterward to arrange another visit. And the cycle continues. I’m costing down the days left on my contract.
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
-
Absolutely terrible. I've had Plusnet and Sky broadband in this same property and never had any issues whatsoever, speed good, reliability etc all there. Been with Vodafone for a around 9 months now and it's just been shocking. Constant problems, connectivity randomly dropping, customer services refusing to do anythting about it becuase " their system shows everything is working" . . well sorry guys, i forgot that every app i have on laptop/phone/tv/tablet can ALL have the same problems at the same times and it's definitely not your crap service. I can't wait to move away from them to a decent and reputable provider. DO NOT USE
- Location
-
- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
-
I took a 24 months broadband contract with vodafone at £35 per month after 10 months suddenly it went upto £40 per month. I am not lying connection is not stable. Goes offline time to time. I checked on it's official website and the same broadband plan is offered at £32 per month. Asked customer service about this. They say cpi or whatever price increase. My question is if they can increase price during the contract period why can't we leave? I wanted to cancel my contract but they told me I have to pay £219.
I just want to warn people that don't fall for their low price. Don't be relax just because you have fixed term contract. They can raise price before your contract period expires. And if you want to cancel your contract there comes your hefty exit fee like mine.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-07-26
- Comments
-
After utterly useless customer service in getting a router delivered (several months, although they did compensate me), the broadband service has been excellent for the past 9 months. Zero downtime, and never any buffering even with multiple devices streaming HD. I don't know what's going on in the cases of others but I have had absolutely no issues with the performance.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.