Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.6 stars
  • Customer Service
    2.7 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 647 customer ratings since 2021-08-16 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,208 Customer Reviews over 121 pages

  • Reviewer
    Location
    Cliftonvile, Margate
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give 0 I would even -1! So unhappy whit the company.waiting already a month whit no internet at all by their faults and only now after I phone them they told me that they are not in my area anymore and I'm not able to use the internet anymore!!! One month of waiting for them to sort it out!! During this time spending money for data hot spot connection ... Don't waste your money!!!!!!!!
  • Reviewer
    Location
    Glasgow
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Non resolve of issues they expect me to keep paying for hotspot on my mobile network 1 week of no net is serious when it's connected to heating, Tele and childrens device for homework, they have passed me from pillar to Post sent engineer out to test to find out faults on Vodafone's side authorisation error, they took two payments for privilege of no service this week, Im at end of my tether trying to deal with them, why wouldn't they admit the fault was on their side on first place
  • Reviewer
    Location
    Devon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Multiple issues with the line, support get you wasting hours checking unrelated issues.
    If you miss a call from 2nd line support your given a number to ring back on with a reference number that isn't recognised, meaning you have no way to call back. They will waste days of your time, I regret ever joining
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This entire exp. with Vodafone for the last one month has been the most painful experience of my life (and I have survived a plane crash)
  • Reviewer
    Location
    Hatfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give zero star, i would. I'm surprised vodafone is allowed to trade with the service they provide. This is just a daytime robbery. They promised so much and deliver so little. I signed up with them about three months ago and the landline has not worked. They strength of the wifi is the lowest we've ever had it. When we finally got through to someone he was full of excuses. Now the broadband has stopped working completely. Spent hrs on the phone with no answer. The phone eventually cut off. The service they offer is painful and OFCOM must act.
  • Reviewer
    Location
    Chippenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unethical Business Practises!

    Without a service since 10th September 2021 it's now 2nd January 2022

    5 MONTHS WITHOUT SERVICE !!!

    Key points:

    * Contract taken out April 2021
    * No service since 10th September 2021 and ongoing
    * Highly documented case file.
    * No signal in my area since the start of the contract
    * Poor customer services & wait times
    * No resolution / compensation

    My requests:

    * Immediate termination of contract with no termination fee.
    * Immediate refund for all months I have paid and not had any service.

    Having taken out a contract in April 2021 in my local store in Chippenham I have received a non-existent service. I have had no signal during my whole contract in my area. 5 months into the contract on the 10th September, my phone malfunctioned through no fault of my own. Please read my case file for more information on this. I have since been without service. The first collection was an ordeal. Having reported and arranged the pickup of my phone for examination, Vodaphone sent DPD to my home without the bag to send the phone in. This caused stress and aggravation. It also delayed the process. I then received a 'new phone' (reconditioned?) some weeks later. Unfortunately, this phone has a malfunction. It's not able to read sim cards. I followed the procedure online to register it and it failed. I then went into my local store to get another sim card replacement which also failed to work.

    Having spoken to customer services on multiple occasions one phone call even lasting upwards of 2 hours the problem remains the same. This being as it was when I reported the phone not working and without service since the 10th of September. My last conversation with customer services left me feeling very disheartened. The woman explained that the phone would need to be taken away for examination like it did on the 10th of September. I would then receive a 'new' phone which would be my 3rd google phone since April 2021. I wasn't happy with her response and how I've been dealt with. Nor would I be happy to receive a 3rd google phone in 8 months. Following this I then went into my local store again to speak to the manager who had no interest in helping me.

    I intended to leave the store with a working phone and unfortunately this did not materialize through your company policies, which leave a lot to be desired! I have been extremely patient and polite through this whole sorry episode. I have spent literally hours being thrown around Vodafone call operatives like a rag doll. I’ve been using my spare time and I have also taken time out of work in doing this and even driving to my local store on multiple occasions.

    I have had enough. Vodaphone have shown no responsibility, no service, no respect, or sympathy to my situation and continually pass me from pillar to post hoping the problem will go away! I have never been treated like this in a phone contract. I have kept to my end of the contract paying for the service. Vodaphone have breached their contract with me.

    I am now in the process of terminating the contract. Vodaphone employees have explained to me that this would cost me £461 which is more salt in my already open wound. I have taken legal advice and clearly intend to leave without a termination fee and request that I am refunded for each month I have been failed service. This being from the 10th of September and still on going.

    Summary:

    Go spend your hard earnt money elsewhere. They will and in my case breach there own contract with no regard for the customer. This company are committing day light robbery in front of our eyes. AVIOD AT ALL COSTS!
  • Reviewer
    Location
    uk
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    couldn’t write a worse review if i tried but unfortunately my brother was sold into buying it as it was cheaper than BT , it’s cheaper for a reason , nothing runs at a sufficient speed nor does it stick to its 60mb promise , if you ask me , stay clear
  • Reviewer
    Location
    Worcestershire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My Internet has completely gone down multiple times over the last year. The customer service is awful, the wait time is really long. I've been disconnected from the customer service and then.had to rejoin the queue again. My Internet always cuts out or is very slow. My advice for anyone is to pick another provider. I will be changing as soon as I can.
  • Reviewer
    Location
    UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I was told Vodafone was good for fibre broadband but my experience is not great. When my install was complete the range of the router was very poor and worse than my previous old modem. Additionally it cannot cope with multiple devices and speed drops noticeably when streaming tv. Their online chat bot is rubbish and if you do get to an advisor they are unable to help much either. I really wouldn't recommend this provider. No wonder they have to offer cheap deals to get customers.
  • Reviewer
    Location
    Bridgwater
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Got to be honest I was dubious the customer care team were excellent we was struggling to understand each other but he was so patient, got me to send pictures of all the codes and worked out the install from his end the broadband is perfect speed, a good deal £18 a month £90 free gift voucher

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.