1,510 Customer Reviews over 151 pages
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- Location
- Melling
- Reviewing
- Vodafone
- Date
- 2023-11-16
- Comments
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I have Been with Vodafone home broadband for 18 months this is the 4 th time they have switched my broadband off saying due to missed payments which has never been the case this time I have had network down for 36 hours they said they sent an email on the 13 th of November which is not the case I have an email from voda dated 22/10 was last corrospondance with voda stating my bill of 45.04 was due on such a date I set up DD so I left it . Yesterday morning I. Called them with proof of payment they said it will be in in 2 hours . Then last night I called again they said could be later tonight then I called this morning and they said they are still trying to lift the bar !!! What a load of crap I am leaving Vodafone broadband they are a very poor provider with even worse customer support and I would like to ask why a corporation of that size needs to lie about emails send and time to get service up ?? Stay away from Vodafone broadband
- Location
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- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2023-11-13
- Comments
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I upgraded to full fiber900, from 67 over a week ago, max speedim getting is 43. Call them several times but all I got was sorry and excuses. Customer service is absolutely non existence total waste of time. The only good thing I'm in my cooling off period so I'm definitely going to cancel. Stay clear!!!
- Location
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- Location
- Holt
- Reviewing
- Vodafone
- Date
- 2023-11-11
- Comments
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VODAFONE has gotta be the most useless phone company as they are worser than KCOM! I wanted to get Broadband and Vodafone couldnt port my phone number then they tried to use a Cromer number on Holt exchange that cant be done! I am now with BT and EE they are excellent as ive been a customer of BT since 1981 when they were called POST OFFICE TELEPHONES! Avoid Vodafone or you will get nothing they are total dam rubbish!
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2023-11-09
- Comments
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Avoid this company at all costs! I'm disabled and they've hounded me for money I don't owe. They've spoken to me disgustingly, treated me like dirt...Nedd I say more. All they care about is money and they don't care who they hurt in the process. I was told to take equipment to a shop because i waited nearly 2 weeks for a return label which never arrived. This was just a scheme to get more money. Bunch of inconsiderate morons who prey on the vulnerable and disabled. Stay Away At All Costs.
- Location
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- Location
- Anywhere
- Reviewing
- Vodafone
- Date
- 2023-11-08
- Comments
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Don't do it to yourself, what a waste of space. Bad Internet even worse customer service. DO VALUE THIER CUSTOMERS AND LIE TO THEM OVER AND OVER AGAIN
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-11-07
- Comments
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full fibre 2 hopeless between 0.00 and 26, drop out, constantly phoning and round and round we go
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2023-11-02
- Comments
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Took a contract for broadband. Was told an engineer would come from 1pm to 6pm. Its 730pm no-one has come, no message from anybody. Avoid! Avoid! Avoid!
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-26
- Comments
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Very unreliable broadband service. Regularly (hourly at least) drops out for >10 seconds). Doesn't seem that I am alone in this, from very similar complaints from others.
- Location
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- Location
- Market Drayton
- Reviewing
- Vodafone
- Date
- 2023-10-24
- Comments
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I decided to leave Vodafone due to issues with my mobile phone not my broadband. Prior to letting them know I was leaving, I'd had excellent broadband speed and reliability. The day after I informed them, my signal started to drop out, I had issues with lag, my broadband speed slowed. A coincidence? A strange way to get good customers to change their mind.
- Location
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- Location
- Mold
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
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Awful company. Use anyone else but these con artists. I've had 8 months of slow broadband, no broadband and no help. Their customer service is appalling and even though they admit that there's an issue, they refuse to offer any solutions. All I got was 'we can't' 'we don't' 'we wont'. They're quite content to increase my subscription and take their fee every month, yet when I tell them I want to leave they threaten to charge me a cancellation fee as I'm still under contract. And don't get me started on the £80 gift card scam they use to entice customers in. It never came. Think long and hard before committing to these cowboys.
- Location
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