1,510 Customer Reviews over 151 pages
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- Location
- Dumfries
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
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I have had continued hourly breaks in broadband service since it was installed 11 months ago. Time and time again I have phoned basically pleading to have an engineer sent out and occasionally they “book” one to visit. I am yet to receive an engineer visit and have since cancelled my direct debit, now they chase me for payment for a service I haven’t received. The company is a joke and their customer service is the punchline.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-09-06
- Comments
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We switched to vodafone a year ago from Sky as our broadband was slow. I wish we never did! In one year, we have had no wifi for 3 or 4 days, on 5 separate occasions! Every time, Vodafone say it's due to our outside line, they send an engineer but this happens again after a few months. Don't understand why the problem can't be fixed permanently. At the time of writing this, we haven't had wifi for 3 days, called vodafone yesterday and today, they are only sending out an engineer tomorrow! So 4 days no wifi. No compensation ever received on these 5 occasions. Can't leave them because we took out a 24 month contract, another big mistake. They said they will charge us a £407 early termination fee if we want to leave early! Disgusted by this service.
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2023-09-03
- Comments
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I have copied a previous review as we are experiencing the sane issues instead of sending a new Router they have let me terminate my contract 6 months early,
As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
- Location
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- Location
- Barnoldswick
- Reviewing
- Vodafone
- Date
- 2023-08-31
- Comments
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Funny how my first review didnt appear, there are other platforms just avoid avoid avoid if you want functional service! They dont care or correct the situation, cant wait to leave
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-08-28
- Comments
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I have spent many months now trying to resolve an issue with my broadband which impacts my business significantly, not least because my business phone line remains dead despite many hours spent on the phone to Vodafone. The broadband is fast when it works. Other than that I have nothing positive to add. Many broken promises to fix/call me back/take ownership of the problem until it’s fixed and still, my business is being impacted very negatively by the lack of a functioning landline. I certainly wouldn’t recommend the service to anyone looking for reliability and a competent Customer Service team
- Location
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- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2023-08-28
- Comments
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They were initially scheduled to set up my broadband on Friday, between 13:00 and 18:00. However, the engineer contacted me and offered to do the installation today, considering Monday is a bank holiday. Later, I received a text notifying me that they rescheduled my appointment for the following Friday, over a week away.
It's logical that if they couldn't fulfill their commitment on Friday, they should prioritize the first available slot on the next working day. The decision to move my appointment a week later is perplexing. Despite calling them more than 20 times and explaining the situation, it seems they are not comprehending my concerns. They appear unwilling to take responsibility, failing to recognize the significance of internet connectivity for people working from home.
Regrettably, I've encountered similar issues with Vodafone in the Netherlands. It's frustrating to have trusted them again in the UK, only to face similar disappointment. I certainly wouldn't recommend their services, not even to my adversaries.
- Location
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- Location
- Holt
- Reviewing
- Vodafone
- Date
- 2023-08-27
- Comments
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WARNING Do not order Broadband from Vodafone they cant take on my phone number as im now with BT as Vodafone are aBysmal and useless so please phone BT now on 0800800030 as they are cheaper than Vodafone too!
- Location
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- Location
- Reviewing
- Vodafone
- Date
- 2023-08-21
- Location
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- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2023-08-20
- Comments
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As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
- Location
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- Location
- Wigan
- Reviewing
- Vodafone
- Date
- 2023-08-16
- Comments
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Absolutely shocking how often the connection to the internet drops out. The router is useless and arbitrarily decides to block certain streaming apps on the TV until you restart the router.
Connection issues are getting more and more frequent. Used to notice it once or twice a month, now it's multiple times a day. "UKs most reliable network"? Utter rubbish.
Customer service is an utter joke, if you do get through to someone they're just reading off a script (not blaming them, it's not their fault they're not given any ability to get anything done), they're basically an answering service.
Price has gone up by 20% of what we were originally paying. Fortunately we're out of contact now and moving to another provider. Won't be partaking of their services again.
- Location
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