7,010 Customer Reviews over 701 pages
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- Location
- Durham
- Reviewing
- TalkTalk
- Date
- 2023-02-22
- Location
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- Location
- Southsea
- Reviewing
- TalkTalk
- Date
- 2023-02-19
- Comments
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Useless company, useless customer service. Wait hours on phone to speak to customer services, constantly being transferred to other departments that don't answer at all, or unable to find out why there is no internet or when it will be reconnected. Like so many other reviews, avoid with a barge pole.
- Location
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- Location
- Stretford, Manchester
- Reviewing
- TalkTalk
- Date
- 2023-02-18
- Comments
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Pathetic Internet service provider
The most pathetic, incompetent internet service provider in the country. Do not sign contracts with them. In order to solve a problem that has arisen, they first say there is no problem, then they say, sorry, there was a problem with your connection due to the problem that occurred in the area you live in. After they had done all the tests Then they said they fixed the problem. I go back and reported that the problem was not solved, and this was carried out for 2 months. when I decided to close my account after 2 months of struggle, they kept me in phone traffic for 6 hours and finally, they accepted close the account. Then they apologized and said that they would deduct the monthly fee I paid from my account as a credit note, but nothing happened. They tried everything, even made it difficult for me not to leave them, they deliberately made me wait on the phone. They send a postage-paid envelope to send back their useless routers. I did so. I get an e-mail saying they have received it and the sentence they call me is "you are a zero-vaste hero. Today they send me another postage-paid envelope and they want me to post back the router again. After all, when you look at the last two days of comments from Trustpilot, you see what a disaster they are. With their useless help team, they are trying to help people. Hey, talk talk you should be ashamed of this poor service.
- Location
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- Location
- Norton Canes
- Reviewing
- TalkTalk
- Date
- 2023-02-17
- Comments
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Shocking customer service
Have been with Talk Talk 2 years. Moving house to a new build property BT outreach box in house . Told to cancel current account and take new account then told 5 weeks for engineer visit. I work from home for the NHS so that is unacceptable. As in the cooling off period called to cancel, followed up by email and live chat. Ordered BT broadband would be installed in 7 days… this was then cancelled by BT as still showing as live order at Talk Talk! Repeated chats emails etc and order still not cancelled. Shocking treatment and customer service! Would not recommend them to anyone ! Also tried the cancellation team useless
- Location
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- Location
- South Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-02-16
- Location
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- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2023-02-14
- Comments
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Worst service I have every experienced. Worst internet service I have ever had. Multiple dropouts daily. I had to take them to arbitration to leave. Can't call them. Chat service online is useless. Noone helps. WORST EXPERIENCE EVER.
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2023-02-14
- Comments
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Talk Talk is an utter disgrace. We have had no internet for 3 weeks now. we have been in contact with 5 different people, we have had 3 new routers sent, none work. and then now we have been told that our service has been stopped 2 weeks ago for NO REASON, even though we spoke to someone else today and they did not tell us this. They have stopped our contract for no reason and they are now saying they can't restart it for another 8 days, but they are happily taking our money even though we apparently have no service with them, even they don't understand why our service has been stopped and are looking into it?. It has been the most frustrating experience ever, i am appalled.
- Location
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- Location
- Canterbury
- Reviewing
- TalkTalk
- Date
- 2023-02-12
- Comments
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Please stay away from this company.
TOTAL SCAM
Waiting for an engineer more than two weeks nobody shows up even they say they will come and make you lose a whole day.
Customer based service in India. Staff’s English is very poor they lie you and hang up the phone.
- Location
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- Location
- Hazlemere
- Reviewing
- TalkTalk
- Date
- 2023-02-11
- Comments
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I'll be short and trying to be sweet, (hard to be). The worst experience I had with a broadband provider it's Talk Talk, there were days without a service, not to mention the speed, days which they should have discounted from the bill, but never did, you pay a month in advance, if your contract finished on a day before the new bill, they still charge you for the next month...so, to cut the long story short, my experience with this company has been a nightmare, I would never recommend Talk Talk to anyone, not even to my worst enemy, stay away from it if you can. enough said
- Location
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- Location
- Edgware-Middlesex
- Reviewing
- TalkTalk
- Date
- 2023-02-11
- Comments
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by far the WORST company in the UK today, it was named again by Ofcom as "The WORST broadband provider in the UK, not that its useless CEO Tristia Hartrison cares one bit, she is laughing all the way to the bank while unfortunate customers get utter crap service.
- Location
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