7,005 Customer Reviews over 701 pages
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- Location
- WORCESTER
- Reviewing
- TalkTalk
- Date
- 2024-03-26
- Comments
-
Been without Internet connection about a week weds now and they haven't sorted it im switching to a better and cheaper broadband they are useless they scammers
- Location
-
- Location
- Cleethorpes
- Reviewing
- TalkTalk
- Date
- 2024-03-19
- Comments
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I cancelled my contract, returned the equipment & they continued to take my direct debit!!!…
They won’t return my money!!!
Avoid Talk Talk!!!
- Location
-
- Location
- cornwall
- Reviewing
- TalkTalk
- Date
- 2024-03-02
- Comments
-
awful service when trying to upgrade. would never use them again. impossible to connect to someone who actually knows anything and impossible to raise a complaint. awful
- Location
-
- Location
- Crewe
- Reviewing
- TalkTalk
- Date
- 2024-02-28
- Comments
-
I logged in to my Talk talk account. There is an option to postpone the payment.by 1 day. Accepted and received a confirmation email. The next day I got an email saying that I had been charged £12 for late payment. After 5 minutes I called customer service. The lady who answered had to talk to her supervisor and confirmed that they would not add any fees to the bill. My next bill was increased by £12!!! The customer does what he wants anyway. I will never use their services again and would not recommend them to anyone
- Location
-
- Location
- Dorset
- Reviewing
- TalkTalk
- Date
- 2024-02-25
- Comments
-
‘Horizon Lite’ Talk Talk didn’t renew when my contract ended, but didn’t tell me; kept taking payments.. and repeatedly told me the lack of broadband was down to an unresolved technical fault. 5 months later they finally admit they had disabled the service. I am now fighting for a refund, but am getting nothing but delaying, stalling and avoidance. AVOID!
- Location
-
- Location
- Herne Bay
- Reviewing
- TalkTalk
- Date
- 2024-02-22
- Comments
-
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Reviews
About
TalkTalk
Reviews 78,975 • Average
TrustScore 3 out of 5
2.9
VERIFIED COMPANY
In the Telecommunications service provider category
www.talkta
lk.co.uk
Company activity
See all
Claimed profile
Pays for extra features
Replied to 97%
OAP disabled. No service. £200 bill.....
So, weeks and weeks to get broadband and phone set up. At no point did my 80 mother of my 80 year old disabled father ever have a phone supply that worked with talk talk. They final agree to cancel the contract after days, yes days on the phone on hold and talking to stupid people.
Send all their rubbish back to them. Get a £0 bill, and rightly so.
Think it's fine and done. No. This is talk talk.
They then send a bill for over £200 to this OAP couple for a service that was never provided!!
Outrageous behaviour.
After hours on the phone again trying to get a manager again, we get cut off.
Take is to court talk talk. You are not getting any money from us and we have the right to now claim from you.
You are a disgrace.
- Location
-
- Location
- Milton Keynes
- Reviewing
- TalkTalk
- Date
- 2024-02-19
- Comments
-
No way you can talk to someone if you are already customer. But if you choose want to join option you will be straight connected !!!!
You need to be on the phone for minimum of three , only listening to on hold music hours to get to the right person .
I am not going to recommend to anyone
Simply I will never ever go back to join talk talk .
- Location
-
- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2024-02-12
- Comments
-
I was emailed with a quote for a new contract today 12/2/24.
I was not happy with the price so rang Talktalk and was quoted a new price which was almost £10 cheaper. I was very happy with the young man who I spoke with
- Location
-
- Location
- Northwich
- Reviewing
- TalkTalk
- Date
- 2024-02-11
- Comments
-
Garbage ISP. Was told we needed a mandatory "upgrade". Engineer arrived and setup our line and router on the ground floor when it used to be on the 1st floor. Now, internet connection is unstable, at times router is unreachable.
Contacted customer services and they tried to sell me their booster. Purchased my own and setup, connection to router is now ok however internet is still unavailable alot of the time...
Internet connection is very unreliable, device to router connection is all ok but still unable to buffer videos, webpages takes more than 5 seconds to load. Upload speeds are faster than download speeds...
Cant play multiplayer games as connection drops out mid way and constant spikes in ping.
Will 100% not be going with talktalk again.
- Location
-
- Location
- Central Belt, Scotland
- Reviewing
- TalkTalk
- Date
- 2024-02-08
- Comments
-
When we renewed, they renaged on our contract and started charging more, stating they'de 'agreed to a contract that didn't exist' and then signed us up for another way more expensive, which we renogotiated (took about 3 hours). After a few months of blips it settled down until our phone line went dead and for a few weeks we had no landline. I then had to spend over 2 hours trawling through all their questions to book an engineer and then the fault mysteriously dissapeared 2 days before the engineer came so I had to spend another HOUR, just to cancel the engineer. Now our phone line is down again! I tried to cancel the contract and after being on for over an HOUR, finally gave up on the chat, telling them I was fed up waiting for them to set the cancellation in process and closed the chat. They've sent me a shirty message saying that if I cancel my mandate it does not constitute a cancellation and they will continue to bill me and arrears will show on my credit record. My Dad is in hospital, possibly dying and they're keeping me on a frikkin chat for a hour and STILL NOT CANCELLING my contract with them. My Mother can't get me on my landline and she hasn't a mobile so if she needs to call me its costing her a fortune. This company are despicable. I'm going to BURY them in complaint letters, the most inept and unethical company I've ever had the displeasure of dealing with
- Location
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