7,005 Customer Reviews over 701 pages
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- Location
- west suffolk
- Reviewing
- TalkTalk
- Date
- 2023-03-31
- Comments
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Oh dear,nothing to say other than APPALLING. Having received NO notification that my contract had ended two years ago, it transpires that having been charged £51 per month suddenly I am told it could be reduced to £29.50 as I quoted my potential suppliers price. Sorry, too late, not only that the broadband has been so intermittent it has not been worth £2.50 per month!
- Location
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- Location
- Oswestry
- Reviewing
- TalkTalk
- Date
- 2023-03-30
- Comments
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We’ve had poor Wi-Fi from day one, we’re a year into the contract and it’s got no better. Customer services are very poor, often struggle to understand the operative, have repeatedly been taken through long corrective processes on the phone up to 2 hours long only to find no improvement. Asked to raise a complaint but no one called us back. I’ve almost given up and simply waiting for contract to end in 6 months time!!
- Location
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- Location
- Bradford
- Reviewing
- TalkTalk
- Date
- 2023-03-28
- Comments
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Absolutely awful. Was told to be in for an engineer who never arrived. Turned out they'd sent all the wrong equipment. Call handler in India couldn't understand what I was saying and unable to deviate from their script so nothing got resolved. Locked in a contract but not receiving any service at all! When I tried to complain on the chat bot I was told they don't have a complaints team, they have a separate team for every other flipping thing! Totally incompetent company.left me stressed and upset. Would not recommend.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2023-03-28
- Comments
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Talk talk live up to their name. I have spent a day and a half trying to cancel my broadband. I have spoken on the phone, text message and chat. With hope, tomorrow they are contacting me, so we can talk again about cancellation AGAIN!
I paid my broadband bill yesterday at 8am and they have put a bar on my internet saying that I need to settle my bill. I have given them the banks authorisation code and they say they haven’t received the money. Despite the money leaving my account.
I need my internet for work. My sons need it so study. I have been without broadband for over 24 hours. Wouldn’t recommend talk talk to my worst enemy, never mind a friend.
- Location
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- Location
- Lancs
- Reviewing
- TalkTalk
- Date
- 2023-03-28
- Comments
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Change to faster fibre they said, well what an absolute joke it's been. Price hikes, services changed and cut. Even after everything was set up by an openreach engineer (who happened to have been one since an apprentice with BT), the customer service still insists on going through the same bs questions, wasting my time on the phone to reach the same conclusion I called them with, not once, but every time about the same problems, I don't waste my time with them anymore. Crap internet quality and their only excuse is it must be something in where my installation is located as their end shows I've got excellent speeds, not so when your movies are buffering and web pages take forever to load. Well it all worked ok before moving to talktalk and never had the issues of internet dropping out. The biggest problem is that the customer service aren't engineers, they work through a list of questions and then it's brick wall time. The sooner I escape this contract the better
- Location
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- Location
- Nottingham - UK
- Reviewing
- TalkTalk
- Date
- 2023-03-27
- Location
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- Location
- Portland, Oregon USA
- Reviewing
- TalkTalk
- Date
- 2023-03-26
- Location
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- Location
- West Sussex
- Reviewing
- TalkTalk
- Date
- 2023-03-25
- Comments
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All the time things are working you’re okay but when You need to contact customer service that’s when the problems start the phone operators speak English very badly. My Wi-Fi box keeps flashing red to green lights indicating there is a fault they say there is a problem on the line 2 weeks later I have not seen or heard an engineer to check it out but they still receive my money Until the 20th of April when I will be leaving.
- Location
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- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Comments
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Never had any problems until I moved homes and wanted to take my broadband with me. Three weeks and 7 hours on the phone to be told my order has been cancelled because the provider can't give me full fibre at my new address (which I didn't ask for btw but the Sales team upsold it to me because of course they would) and now I have to wait another three weeks for another installation. No updates from TalkTalk until I called them. Although the staff can try their best to be useful, no actual solutions are found when an issue outside of their process arises.
- Location
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