7,010 Customer Reviews over 701 pages
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- Location
- Nottingham - UK
- Reviewing
- TalkTalk
- Date
- 2023-03-27
- Location
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- Location
- Portland, Oregon USA
- Reviewing
- TalkTalk
- Date
- 2023-03-26
- Location
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- Location
- West Sussex
- Reviewing
- TalkTalk
- Date
- 2023-03-25
- Comments
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All the time things are working you’re okay but when You need to contact customer service that’s when the problems start the phone operators speak English very badly. My Wi-Fi box keeps flashing red to green lights indicating there is a fault they say there is a problem on the line 2 weeks later I have not seen or heard an engineer to check it out but they still receive my money Until the 20th of April when I will be leaving.
- Location
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- Location
- bristol
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-03-24
- Comments
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Never had any problems until I moved homes and wanted to take my broadband with me. Three weeks and 7 hours on the phone to be told my order has been cancelled because the provider can't give me full fibre at my new address (which I didn't ask for btw but the Sales team upsold it to me because of course they would) and now I have to wait another three weeks for another installation. No updates from TalkTalk until I called them. Although the staff can try their best to be useful, no actual solutions are found when an issue outside of their process arises.
- Location
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- Location
- Solihull
- Reviewing
- TalkTalk
- Date
- 2023-03-23
- Comments
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If I could give zero stars I would. The worst customer service ever. I have called a total of 15 times now and used the chat and my problem is still not resolved. I have been promised a price package for my renewal yet they keep charging me more every month and no one will change it. Until I have said look at my notes on my account they try to fob me off and have lied to me trying to charge me more. Each time I have spent a good 40 minutes being passed around and having to explain myself. I can’t believe I’ve tried to renew and don’t bother complaining still no one contacts you!
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2023-03-21
- Comments
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I've been with talktalk for years because they give me superb service for one of the lowest price comparable fibre BB services
- Location
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- Location
- london
- Reviewing
- TalkTalk
- Date
- 2023-03-18
- Comments
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I was coming to the end of talktalk contract and price is going up so I was trying to decide whether to go with cheaper faster BB elsewhere or continue. I decided to avoid hassle and upgrade to faster speed for extra fiver. Anyway, after I had committed I had a note come up saying the price would rise by 3.7% next month. Last straw so phoned to cancel account. IMPOSSIBLE!! The first woman put me on hold (without notice) and I was put through to a different (wrong) dept who put me back through to a different agent who also hung up on me. Just the pitts! Why do these idiots think that they can buy loyalty by behaving in this way? As it is I have cancelled DD and will never, ever, use talktalk again. They are all the same, I will stick with my mifi that will do up to 10 laptops etc and no contract. Luckily we do not have a landline with them or would be stuffed.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-03-17
- Comments
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Worst customer service I have ever experienced. Stay well, well away.
TalkTalk proceeded to cancel my account 20 days too early, leaving me without internet (I work from home). They tried to reactivate my account but then messed up again meaning I have had to spend 3 hours being transferred between customer service staff, who do not read the notes, and explain over and over again the position I'm in.
I will never use TalkTalk again, or recommend to anyone.
- Location
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- Location
- Bromsgrove
- Reviewing
- TalkTalk
- Date
- 2023-03-14
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.