7,010 Customer Reviews over 701 pages
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- Location
- Uppingham
- Reviewing
- TalkTalk
- Date
- 2023-01-31
- Comments
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Speeds well below the guaranteed rate, constantly goes down. Not worth it, avoid them.
- Location
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- Location
- Bucks
- Reviewing
- TalkTalk
- Date
- 2023-01-28
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- TalkTalk
- Date
- 2023-01-25
- Comments
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Worst internet company ever - avoid. Poor internet speed or no internet at all - no help from anyone.
- Location
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- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2023-01-24
- Comments
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Everything went fine, signed up, received router, City Fibre engineer appointment, City fibre completed the installation. Then it was down hill fast, Engineer, documentation and video imply that as soon as the installation has taken place your good to go. Ten calls to TalkTalk, usual transfer you and ten minutes later line goes dead. When I did talk to someone I got three different excuses with the last one blatantly lying and no broadband.
- Location
-
- Location
- kent
- Reviewing
- TalkTalk
- Date
- 2023-01-23
- Comments
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Been with talk talk a few times over the years as they offer good deals and have generally had few problems with them. Broadband reliability has been fine in my experience with a few hiccups but always been able to get through to talk to an adviser on the phone. Advisers generally polite and helpful but a couple of times they have messed up processing my request and had to get in contact with another adviser to sort out the issue. Speed's been good since on fibre.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-01-23
- Comments
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Not even joined them and their customer service is appalling. I called Talk Talk this morning to discuss broadband availability in my street. I asked them to call back tomorrow to agree a move over if we decided to make the change.
3 hours later I get a text and e-mail form Sky saying my braodband was moving provider. I spoke with Sky, who conformed that a order had been placed with open reach for a 3rd party to take over my line. Sky managed to cancel this.
I then called Talk Talk and wasted 2 hours of my life with incompetent sales and customer service people who were unable to confirm any order had been placed. kept asking me for my account number (I HAVENT JOINED YOU YET AND WILL NOT BE) and then refused to give me their names.
Utterly appalling service.
AVOID THERE MUST BE SOMEONE BETTER
- Location
-
- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-01-20
- Comments
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The customer service is absolutely shocking. The phone number is closed so they said to use the online chat which I did and I was disconnected 6 times, answered the same questions numerous times within each different chat, all over a 2 hour period and did not manage to fix my Wi-Fi. If I could put 0 stars for overall satisfaction and customer service, I would of.
- Location
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- Location
- Wellingborough
- Reviewing
- TalkTalk
- Date
- 2023-01-18
- Comments
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DO NOT SIGN UP TO THIS COMPANY EVER!! Trying to cancel the account is another story!!!
Absolute Joke! company. If you want to waste your life calling them again and again be my guest.
- Location
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- Location
- Essex
- Reviewing
- TalkTalk
- Date
- 2023-01-16
- Comments
-
12th day with no Broadband and another promise of it being fixed within 2 days (the 5th such promise so far). Formal complaint raised but I have no confidence it will make any difference as they simply don’t care.
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2023-01-16
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.