TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.9 stars
  • Customer Service
    2.8 stars
  • Speed
    2.9 stars
  • Reliability
    2.9 stars

Based on 640 customer ratings since 2023-05-15 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7,010 Customer Reviews over 701 pages

  • Reviewer
    Location
    Uppingham
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speeds well below the guaranteed rate, constantly goes down. Not worth it, avoid them.
  • Reviewer
    Location
    Bucks
    Reviewing
    TalkTalk
    Date
    Comments
    I would avoid using talktalk fullstop. I am a brand new full fibre customer (since 13 Jan) who was promised upwards of 150 mbps, which was achieved the first day I switched so is achieveable. Since then I have been unable to work from home 3 mornings and not had Internet at least 5 evenings (in a matter of weeks). When I am lucky enough to actually get Internet is has been as low as 20mbps.

    I then have the pleasure of having to spend well over an hour EVERY TIME I call (and this is only because I have now worked out what I have to do to be given the privilege of getting through to a human) with a 'technical support team' who's skills don't go any further than the script they are reading from. You get asked the same questions multiple times (that you have already answered) because of their script and their lack of training, knowledge and ability to understand the issues and what is being explained. When I have asked to speak to a manager, I get told I have to go through these checks again first and give yet another hour of my time to get absolutely nowhere. Disgraceful doesn't even cover it.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet company ever - avoid. Poor internet speed or no internet at all - no help from anyone.
  • Reviewer
    Location
    Doncaster
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything went fine, signed up, received router, City Fibre engineer appointment, City fibre completed the installation. Then it was down hill fast, Engineer, documentation and video imply that as soon as the installation has taken place your good to go. Ten calls to TalkTalk, usual transfer you and ten minutes later line goes dead. When I did talk to someone I got three different excuses with the last one blatantly lying and no broadband.
  • Reviewer
    Location
    kent
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Been with talk talk a few times over the years as they offer good deals and have generally had few problems with them. Broadband reliability has been fine in my experience with a few hiccups but always been able to get through to talk to an adviser on the phone. Advisers generally polite and helpful but a couple of times they have messed up processing my request and had to get in contact with another adviser to sort out the issue. Speed's been good since on fibre.
  • Reviewer
    Location
    Manchester
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Not even joined them and their customer service is appalling. I called Talk Talk this morning to discuss broadband availability in my street. I asked them to call back tomorrow to agree a move over if we decided to make the change.

    3 hours later I get a text and e-mail form Sky saying my braodband was moving provider. I spoke with Sky, who conformed that a order had been placed with open reach for a 3rd party to take over my line. Sky managed to cancel this.

    I then called Talk Talk and wasted 2 hours of my life with incompetent sales and customer service people who were unable to confirm any order had been placed. kept asking me for my account number (I HAVENT JOINED YOU YET AND WILL NOT BE) and then refused to give me their names.

    Utterly appalling service.

    AVOID THERE MUST BE SOMEONE BETTER
  • Reviewer
    Location
    London
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The customer service is absolutely shocking. The phone number is closed so they said to use the online chat which I did and I was disconnected 6 times, answered the same questions numerous times within each different chat, all over a 2 hour period and did not manage to fix my Wi-Fi. If I could put 0 stars for overall satisfaction and customer service, I would of.
  • Reviewer
    Location
    Wellingborough
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT SIGN UP TO THIS COMPANY EVER!! Trying to cancel the account is another story!!!
    Absolute Joke! company. If you want to waste your life calling them again and again be my guest.
  • Reviewer
    Location
    Essex
    Reviewing
    TalkTalk
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    12th day with no Broadband and another promise of it being fixed within 2 days (the 5th such promise so far). Formal complaint raised but I have no confidence it will make any difference as they simply don’t care.
  • Reviewer
    Location
    Leeds
    Reviewing
    TalkTalk
    Date
    Comments
    Bad internet, every month there were complaints about the attention of the team and nothing was solved, until canceling this broadband. Then we thought they were dealing with the cancellation papers and it wasn't even cancelled, we called again to resolve and cancel because we continued to receive the bill and without the cancellation letter, and then, even without having a router it was the same thing and it was just count. It was a lot of stress this whole time using this boarband, because we still talk to the whole team and no one can solve any problem, and until today I was receiving a bill to pay. Therefore, the advice I give is do not sign a contract with this broadband because you will have a lot of problems, and many excuses will be made so that you can pay them. I hope they don't send me any more emails charging me because I don't have internet anymore since last year.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.