7,010 Customer Reviews over 701 pages
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- Location
- Rugby
- Reviewing
- TalkTalk
- Date
- 2023-04-20
- Comments
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Easily the worst customer service I have experienced. Switched to another provider and was out of contract but could not get anyone from Talk Talk to agreed to terminate my service so I kept receiving bills. No one on their web chat system has any authority to do anything except waste your time. They insist on you speaking to someone from their retentions team and claimed that they will call you back but no one ever calls. Wasted 120 minutes of my life on web chat and phone plus sent emails just to try and clear everything up and do the right thing. Sadly Talk talk wouldn't know what customer service was if it stared them in the face. And to put a former customer through that kind of experience only means that person will never be a customer ever again and will proactively tell others to avoid the company so it is very poor from the perspective of their business.
- Location
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- Location
- Lincoln
- Reviewing
- TalkTalk
- Date
- 2023-04-20
- Comments
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Their speed test 70mbs,independent test 23 to 45mbs!! When I spoke to customer no service they informed me it is 70!! When I told them I have screen shots of tests they hung up!!
- Location
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- Location
- Newtownabbey
- Reviewing
- TalkTalk
- Date
- 2023-04-19
- Comments
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The most incompetent company i ever had business with. The situation is this. 6 or seven years ago i have signed a contract with them. So what happened next:
1.They fail to get me online on time.
2.They never sended me a contract copy.
3.After few months of signing a contract with them i have moved out from my place but during the moving home process i lost the only flyer with my account login details that was provided to me.
4. I tried to get my broadband back to my new place but they refused to talk to me because:
a) my personal detail didn't matched with the detail they had on me. (HOW?)
b) so after trying to talk to them via "lifechat" - 1 hour of call and more then a month trough emails, to fix this mistake, THE ONLY ANSWER I GOT ALL THIS TIME WAS: PLEASE ANSWER THE SEQURITY QUESTIONS (WHICH I HAVE NEVER SETED UP) THAT WE COULD DISCUSS THIS MATTER WITH YOU.
c) They refuse to to provide elternative way to prove my identity, when i asked for it during the one hour phone call.
5. I have informed them that i'm terminating my contract with them and stopped all payment's for it.
6. Now, after few years they coming back demanding money from me for unprovided services.
- Location
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- Location
- Chesterton
- Reviewing
- TalkTalk
- Date
- 2023-04-17
- Comments
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They send me a bill and they charge my account already after 11 days of using their line...when there is an agreement that says you have the right to cancel with no tax your contract.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-04-16
- Comments
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I haven't used my internet since November.I asked if it could be suspended while I didn't need it. The answer was no. I knew my contract ended 19th April. Obviously I would not be renewing it. I contacted TalkTalk on 22nd March by email stating I did not want to renew my contract. On 15th April I received a bill for the coming May. I have now been told I will not only be charged for the whole of April, but also for the 10 days after 19th May!! I haven't signed anything or given the go ahead for any contracts to be renewed. Obviously I will be raising a dispute.. Absolutely shocking customer service.
- Location
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- Location
- Felixstowe
- Reviewing
- TalkTalk
- Date
- 2023-04-16
- Comments
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Talk Talk keep sneaking in a payment of £27 for fibre 35 which I do not have. The same thing happened to my friend. They must be making a fortune from people who do not check their bills.
- Location
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- Location
- Livingston
- Reviewing
- TalkTalk
- Date
- 2023-04-14
- Comments
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Horrible!!! I'm a talk talk customer for 7 years, and there were always some issues with connection, either half day was off or it was very slow. I moved to another adress, and took the router with me, reported the change of adress. They cut me off on the old adress on Friday, saying On the new adress it will be working only on Wednesday when open reach engineer will come. Engineer said all is sorted out and after midnight will be connected, which didn't happen. Called them on Thursday, spent 45 min on the line checking all the cables and sockets as the woman on the phone asked me to, then got engineer booked on Tuesday the next week which is already almost two weeks without Internet. Engineer come, said there is nothing he can do cuz they have suspended my account in the system, that's why it isn't working. Called them in my presence, they said should be okay after 40 min, which also didn't happen. Called them again the next day, spent another 50 min on the phone, they said they will redirect it to a higher department and get back to me within next couple of days so I told them I won't be waiting that long and would like to cancel. Next day I'm getting a letter that I should pay 180 pounds early cancellation fee! So I call them again, being redirected from one department to another, and finally someone says that he just unblocked my account and within 20 min it should be working! Just to make sure he promised he will call me back in half an hour. One hour later, no Internet, no phone call from them. They called me after a week asking if my issue has been resolved, when I said It wasn't and I'm not going to pay the fee, they only said they are sorry I'm leaving and sent me another letter to pay the 180 pounds!!! I didn't want to cancel my contract, was forced to do so because I couldn't afford buying additional mobile data for another weeks until they will provide me with service and they still have guts to ask for a cancellation fee!!!
And the customer service takes ages, people there don't listen to what you try to tell them, just automatically asking you to check the wiring!
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2023-04-12
- Comments
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Had Talk Talk installed yesterday for it to work for only 5 mins. 10 phone calls to them been transferred from department to department and I still have no Internet. Today I've been told I now have to wait for City Fibre to contact me to arrange an appointment for an engineer to come out which will be within the next 3 days. If this issue is not resolved by then I will be cancelling my contract and go elsewhere. Very dissatisfied by the whole issue and it has been so stressful and upsetting so far.
- Location
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- Location
- Cambridgeshire
- Reviewing
- TalkTalk
- Date
- 2023-04-10
- Comments
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Shockingly bad customer service: unprofessional, opaque, obstructive, unhelpful, unreliable, and untruthful….I could go on but you get the picture.
Really, how long does it take to notify the person you’re communicating with that you’ll not be renewing the contract, which is on a set date. Should be minutes right?
Yet at least 3.5 hours total combined on chat and on the phone over a couple of days (March & April), with them repeating the same script and applying the same shenanigans is quite frankly underhand, as well as unkind. And at the end of all that, still no definitive “I can confirm that’s now done for you, thanks for having chosen talktalk, we’re sorry to see you go, but please do consider us again in the future”, or words to that effect; just basic decency.
All I wanted to do was not renew my contract. I’m not with anyone else, and their hardware’s been sitting there all boxed up ready for them to send me the returns bag. Let’s see if that does happen.
I’ve given 1 star as their shameful behaviour during those ‘customer service’ encounters overrides everything else.
- Location
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- Location
- York
- Reviewing
- TalkTalk
- Date
- 2023-04-09
- Comments
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The worst company I have ever had the misfortune to deal with. To be honest they should not be allowed to trade. If this was a train operator the government would sack them
- Location
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