7,010 Customer Reviews over 701 pages
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- Location
- Blackpool
- Reviewing
- TalkTalk
- Date
- 2023-06-28
- Comments
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Never have I ever come across such appalling customer service in my life. I am over 70 and feel due to my age Talk Talk took advantage of this. If my daughter and son-in-law had not stepped in they were trying to bill me £186 when I was no longer with them and had not received any service from them for some time. An absolute disgrace
- Location
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- Location
- united kingdom
- Reviewing
- TalkTalk
- Date
- 2023-06-25
- Comments
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Useless Took me Twenty Minutes to get on to the Reviews useless bad internet service they couldnt care less Glad we will be getting rid proper service for someone slow slow had my computer checked just bad crap service from a provider you just cannot trust All one stars and looks like im not the only one Getting RID of Talk Talk
- Location
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- Location
- Chester
- Reviewing
- TalkTalk
- Date
- 2023-06-16
- Location
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- Location
- Luton
- Reviewing
- TalkTalk
- Date
- 2023-06-13
- Comments
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Do not go with these shower of ****. after waiting for a month for installation they email the day before to cancel my order . After being pushed from pillar to post nobody could deal with my issue and said I need to set up another order. Spending another 2 hrs on the phone after the previous 4hrs and another 2 week wait. Yes another email cancelling my order and again in the phone with no help- DO NOT use this provider - a complete waste of time
- Location
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- Location
- Bath
- Reviewing
- TalkTalk
- Date
- 2023-06-11
- Comments
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When my contract ended with talk talk they owed me money so instead of paying this back into my bank account they credited it back to my phone account which was now closed!!!!
After spending an hour on the phone they said they would refund the money back to my bank and advised it would take 5-7 days. When I asked the Question why
Credit the money to a closed account and not just refund it to my bank they said it was company policy. Think about all the money talk talk are making when they do this and customers don’t phone up!!!
So 7 days passed and still no refund so another hour on the phone only to be told it’s because of the bank holiday.
The money should have been refunded to my account on the 27th May it’s now the 7th June and I have phoned every day spending over an hour on the phone each time and talk talk giving me every excuse in the book. I even demanded to speak to a manager which I did after waiting 2 hours on the phone. The manager said he would sort this out for me and call me back the next day which was 4 days ago!!. I get a Text most days telling me that someone will call me between 12 - 2 but no one phones what great customer service!!
Late on Thursday evening 8th June a manager Phoned to say the call was being closed as their system was as saying it had been paid!!
As I explained again it hadn’t and they had to investigate where this money had gone to be told that I had to contact my bank to investigate. As I pointed out that wouldn’t achieve anything because if they hadn’t had the money then there was nothing to investigate. I was then asked to send a bank statement from the 20th May to the 7th June to prove it wasn’t there. This is not something that I would normally do as this is private banking information to me but to get this sorted I would have done anything as it is now a matter of principle.
I sent this off to them and then received a phone call on Friday from the complaints department to go through the whole thing again. She advised that yes she could see it had been paid somewhere but not to my account HALLELUJAH FINALY someone agreed with me. The call ended with the lady saying I would have a call back which I explained was no good as I am out of the country for the next two week so could they please email me. I am not holding my breath and expect to be back on the phone in two weeks but we will see
I will never go with talk talk again
No one understands or knows what they are doing.
They are all robots reading from a script and no one can think outside the box.
Customer service it’s a joke and it’s a disgrace.
- Location
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- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-06-08
- Comments
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My mother was paying an excessive amount for her service; of which she used only her phone. Suffering from Alzheimers, deafness and minimal technical understanding, she asked for the service to be discontinued. We then received the typical - we're sorry to lose you - e-mails followed by bills for future months of service - despite her contract having ended and her having confirmed she didn't want the service anymore.
All services have been satisfactorily suspended but she is still getting demands for payment months after she cancelled. It's terrifying her. There is no way to speak to Talk Talk (seems a bit contradictory) as the account details are no longer accepted (it's been cancelled); the 'chat' on the online web-page doesn't work and all the e-mails sent to her are 'no-reply.' So there is no way to inform them of their mistake; meanwhile my 84 year old mother with Altzhiemers who struggles with most things, has this added 'terror' to deal with.
Appalling and inhumane.
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2023-06-07
- Comments
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Just taken me over half an hour and passed around by three people to cancel a new contract that hasn't even started yet and they couldn't find me! Signed up by door canvassers, phone lines awful can't hear advisors so repeating everything. Glad I cancelled before I started.
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2023-06-05
- Comments
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Absolute rubbish service. never had I had to deal with people who don't want to help you let alone understand your requests.
Cancelled contract but still they take money from my account. to get it back is almost impossible. Thank goodness I have left them. I value my sanity!!!
- Location
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- Location
- Derby
- Reviewing
- TalkTalk
- Date
- 2023-05-31
- Comments
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I'd been with talktalk for over 10 years with broadband and telephone but with the price rises I looked for a new deal, I searched and found sky offered me a better deal, I thought the transfer over would be smooth and easy but talktalk have made the experience terrible the customer service was rude not very helpful at all, I told them I was cancelling my contract but they still sent me new equipment, I rang again but no one had processed my cancellation they were once again very difficult, I told them the date 12/06/23 that I would be changing over and was told I'd still have internet till then then suddenly they cut me off on 31st May 23, I rang talktalk customer services up asking why I'd been cut off so soon and they told me I was now out of contract and the only way they'd connect me back up was to take out a new contract with them, well I told them that was not possible as changing to new supplier which they knew. It just shows they have no loyalty to loyal customers , I found the customer service was in fact the worst experience I've ever had difficult unhelpful , felt like I was being held to ransom to stay with them threatening me with fines telling me not to cancel my direct debit even thou they just cut me off. All I can say while your with talktalk they are happy but once you say your leaving they are rude unhelpful and bombard you with mail
- Location
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- Location
- Middlesbrough
- Reviewing
- TalkTalk
- Date
- 2023-05-31
- Comments
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TalkTalk absolutely shambles, download speed is slow, keeps getting disconnected every so often so I have to wait it connects up again, can't use 2 or more devices at the same time without complications, I would never go back to TalkTalk again, I advise everyone not to aswel, what a waste of money.
- Location
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