TalkTalk Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 11614 customer ratings since 2018-03-22 (Show all time ratings)

Visit TalkTalk   Read our TalkTalk buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

5269 Customer Reviews for TalkTalk

Reviewer Location Reviewing Date Ratings
Service is slow, it cuts out all the time, can't use multiple devices. Have had it "fixed" numerous times, even had two new routers over the course of our contract. It just sucks. Even living in London it's not possible to get fast, reliable broadband from Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
ZERO stars is my preferred rating but wont except it. Customer services are argumentative, nothing ever gets done, and takes ages to answer (non British helpline). Speed is poor and irregular, Website is Poor, they try to over charge with a promise to refund after you have paid. Regular dropouts of connection. Apart from that everything is average. AVOID Like the plague. Try a Broadband supplier instead.
ilford TalkTalk  
Had talk tell me I could get after fibre for an extra £7.50 a month and they had checked the line and they could garuntee me the higher speeds. Never ever got the speed as open reach engineer that came out told me there had always been a fault on my line and that the speed kept slowing down because of fault. Talk talk worst company to get hold of you can't speak to anyone in England , soon as contract is up I'm leaving and will go with plusnet as they respond to faults a lot quicker than the package that talk talk have with open reach. Talk talk might seem cheaper than all the rest but there's a reason for it and it's there shocking service when there's a problem and you do not get the speeds that they say you will get. Hope this review helps if you are thinking of getting Talk talk I can't wait to leave Talk talk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carlton in lindrick , worksop TalkTalk  
Shockingly awful service, awfully slow broadband. Would give zero stars if I could.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hertfordshire TalkTalk  
Absolutely disgusting ,slow internet can't even watch a film without it stoping worst ever and I'm getting rid of it simple
Bristol TalkTalk  
Awful. Cut off everyday on and off. Rang to see what they could do and they couldn't do anything. Paid for fibre and the speed was terrible. Very very angry and disspointed with this company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
NEWARK TalkTalk  
Appalling treament on live chat. Got through security checks and speedtests, the internet then cutout and dropped the chat. I then had to tell a different representative the same security checks and details about the issues of intermittent connectivity.
Currently getting half the advertised speed, intermittent dropouts, slow on all devices. On the third live chat the rep was copy and pasting script at me. Then my options were to pay to have an engineer come out, one thing BT doesn't. Or pay for a new router upgrade that apparently will work at the right speeds that I am already paying for! When typing a response to this information they cut the live chat! We moved to talktalk after a recommendation from a friend for their customer service, great speeds and reliability! Now looking at a different provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Winsford TalkTalk  
WORST BROADBAND I HAVE EVER HAD!!!
Consistently unreliable. Should be seeing fibre optic speeds of around a modest 20mb/s but, on a daily basis, I find the speeds dropping to a unbelievable 0.5mb/s. Rendering it useless!
Customer service pathetic and just lie about the joke of a hub. How TalkTalk have been allowed to get away with releasing such a piece of kit this appalling is criminal.
A year long hell experience but thankfully our contract runs out soon.
Would not (and never) recommend this company to anyone ever!
Potential future customers... you have been warned.
AVOID AT ALL COSTS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire TalkTalk  
lost service. Support shockingly bad.A week now with no service. Support just make it as hard as possible to get support. Just switched provider and It's cheaper.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Wiltshire TalkTalk  
very poor customer service, I have no internet access for 2 weeks and still not fixed. very disappointed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Croydon TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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