7,005 Customer Reviews over 701 pages
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- Location
- Fort William
- Reviewing
- TalkTalk
- Date
- 2023-08-01
- Comments
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I would give it 0 stars if I could. Talktalk broadband is appalling! I was with EE before and had great broadband with them, only cut out once in 3 years and that was due to a very bad storm we had. However I was paying nearly £50 a month with them so thought I would go on the comparison sites and see if I could save myself some money and Talktalk had a good sign up deal on so I went for it. Boy I wish I hadn't. I've gone from having internet that cut out once in 3 years to internet that cuts out every darn day of the week no matter what the weather is like. Multiple times a day too, and don't even bother trying to play games online with your friends because the game will just lag constantly. Even hooking the gaming laptop via the ethernet cable doesn't make it any better. Also don't bother with customer service as they are about as useful as a chocolate teapot. I have had numerous duels with their call handlers regarding what they are going to do about it but all they suggest every time is to send me a new router when I have explained to them that the router is not the issue. They will say one thing and do another too, one of them told me one day that as I was having problems they would send me out a new router and if I try it out and it does not sort the issues they would allow me to terminate my contract with them without having to pay the early termination fee, and said they would put a note on my account with this information so whoever deals with me next will know the situation. So I did that and the new router made zero difference and I rang them up again to set about terminating my contract so I could switch back to EE and they said there was no note left on the account about this and basically made me out to be a liar. They are absolutely disgusting avoid like the plague.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2023-08-01
- Location
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- Location
- Wigan
- Reviewing
- TalkTalk
- Date
- 2023-07-28
- Comments
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Don't waste Ur time or money with this provider. Absolute waste of time, so f***ING frustrating
- Location
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- Location
- Brighton
- Reviewing
- TalkTalk
- Date
- 2023-07-28
- Comments
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For for nearly 3 years iv been with talk talk my Wi-Fi never worked to the point I was calling them constantly they will have all the calls recorded too to prove I’m not lying! I made ALOT OF CALLS! Their system is **** my Wi-Fi still would never work It would work like 1-2 days in the week it was a technical issue from their side! I then got to the point where I said I’m going to leave as I’m paying for Wi-Fi iv not been receiving it’s unfair not once did they offer to refund or anything they still didn’t fix the issue so I left (giving that I had given them so many warnings!) IV NOW BEEN FINED £258 FOR LEAVING THEM LIKE WTAF I would love to get my money back from all the years I was paying for Wi-Fi I wasn’t receiving!
- Location
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- Location
- Silloth
- Reviewing
- TalkTalk
- Date
- 2023-07-27
- Comments
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My guaranteed speed is 12mbph ,the highest speed I have received is 3 Mbhp . Engineers have remotely checked, they then sent out a openreach's engineer who changed the phone socket and checked line connections all that done its no better, trying to get to talk to a human is like getting a doctor's appointment. One unhappy customer.
- Location
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- Location
- North Warwickshire
- Reviewing
- TalkTalk
- Date
- 2023-07-25
- Comments
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Very poor service. Just spent 1hour and 45 mins on phone only to be told hang up and we will ring you back. No call! Since May 2023 we have been waiting for an Engineer. We have been told each.month since (wenare now end of July 2023) our bill will be reduced (no it hasn't) we shall now start procedure to claim compensation re new contact being delayed (not our fault).
- Location
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- Location
- Oxfordshire
- Reviewing
- TalkTalk
- Date
- 2023-07-24
- Comments
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This was the worst experience I have had with any company in my lifetime. (I'm 50).
My router hadn't arrived. When I enquired where, the call operators were so rude I told them not to send the router and to cancel the order.
Then:
Spent over four hours on the phone and website during the 7 calls i made that day.
I had the call dropped on 3 calls after staff claiming they don't know what to do.
I was lied to by operators saying they couldn't cancel my order please I failed security.
I was lied to again when they claimed they couldn't cancel it because I could not provide my talktalk home number even after I told them my package was not allowed a home number. (I know)
All I could do was cancel my DD. Guess what? They re-instated it. I had to call the bank and sort that. Then I recieve an email saying my router is on its way......
So... do you still think talktalk is a good idea.
Apologies for writing a similar review previously but am writing this one the Trading standards Gov dep.
You see an app on my device record all calls automatically and I think they will take a very, very dim very upon Talktalk.co.uk's operative tactics and behaviour.
- Location
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- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2023-07-19
- Comments
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Lying customer service who are terribly trained and don't know anything. Don't go near them. Please choose a different service
- Location
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- Location
- Gloucestershire
- Reviewing
- TalkTalk
- Date
- 2023-07-17
- Comments
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Talk talk's customer service is inadequate.
Chat service - the first time i used this facility we were cut off after 40mins and no one phoned back. Situation unresolved.
Eventually, completed another chat only to receive an email confirming something not agreed.
Using number in email i phoned immediately.
I explained situation and got told i'd phoned the wrong number. I was transferred and cut off!
I phoned again and exactly the same thing happened.
On the third call i was transferred to someone who could help me.
In total i have spent 3 hours of my life and spent £148 to cancel an account because my elderly parent has moved into a home.
- Location
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- Location
- Oxfordshire
- Reviewing
- TalkTalk
- Date
- 2023-07-14
- Comments
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No at all happy with Talk Talk. Ongoing issues with broadband dropping out and speeds just above 1mbps which they seem to think is acceptable. There is clearly a problem with the connection as it's even worse when raining or windy. Couldn't get to speak to anyone on person, just online chat only. She was just going round in circles asking me the same questions over and over again. She finally ended the conversation her end after I asked for an engineer to be sent out to check why the line keeps going down. No wonder Talk talk customers are leaving on mass, I shall not be far behind them.
- Location
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