7,010 Customer Reviews over 701 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-16
- Comments
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Appalling service. This bunch of shysters are obstructive, dishonest and care not one bit about people’s circumstances, only about rinsing every last penny from them. I am a disabled customer and have been trying for months to get on their ‘social tariff’ (which they pretend not to know about) sent evidence that they deny receiving and have just sent me an increased bill! I have spent many hours on the phone and been told blatant lies and been passed around from department to department to the point t where I have cried in frustration. Absolutely dreadful.
- Location
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- Location
- Watford
- Reviewing
- TalkTalk
- Date
- 2023-09-13
- Comments
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Let me tell you about my experience with Talktalk: I work as a doctor and part of my job is done remotely, surely fibre connection of relatively good speed is necessary for me. I recently moved to a new building of 2 floors and approx,10 apartments within M25 area. The address I declared in the conversation was in format: Flat X, 1 Y, Z postcode. It was possibly recorded by talktalk as Flat X, 1Z - such an apartment doesn't exist, the building does and is 5 min walk from mine, mine has a separate name and flat numbers, unlike any others. Overall what I mean it is difficult to confuse the buildings.
I am certain I recorded the address correctly - I got my eero device from Talktalk via Yodel company.
So when I spoke in the middle of August to the representative, I was told my internet will be ready for me to use it on 31 August the latest, but possibly sooner.I was told in the initial agreement when direct debit was set up that the engineer will come to my building. I was aware and made talktalk aware there is already their Box in the building -one of the neighbours uses their services. I had no confirmation of such a visit from an engineer and on 31 August I was told my internet is operational. I called talktalk helpline and spent 3 hrs trying to locate devices they told me about in the building, I was assured engineers would come until the end of the day (never happened and they have not been booked). Eventually, it was discovered the box was installed in a completely different building (not even a neighbour).I was put to the complaints department, where I was told I would have call from the manager on 5 September. That didn't happen. I used chat again and was notified that I would get call from the manager on 7 September. That didn't happen. When I contacted them again the same unhelpful agent started to lie/gaslight me that no such thing was declared to me and that I didn't understand what they said. In response, I presented screenshots I have been keeping of every exchange I had with them, in the end he refused to provide date of a managerial call. Meantime I have no access to the internet, I can't work in public places due to confidentiality issues and I don't have the ability to secure separate quiet clinic area outside my regular hours. So overall I lose remuneration, patients lose care and talktalk stays happy not providing internet and invoicing me.The whole situation is extremely stressful and as I already work under huge pressure, have to deal and spend hours (overall approx 7) trying to convince someone to take a simple action. I was told managers won't speak to me as they are not front desk workers. I was told that I can't make more than one complaint when I wanted to complain about how my complaint was being handled (I was misled twice and was in expectation of managerial call as declared by their staff). I obviously have screenshots of conversations I had with them proving what I say. If the national healthcare system worked like talktalk in my case, you would get a stranger's surgery and and a shaman for consolation. update 1: on 08/09/23 I got a mail asking me to assess how a call from TalkTalk went, This call never happened, there have been no unanswered calls and no voicemail. After that email I feel inspired to post this story whenever I can.
Update 2: representatives from this site writing PM me for assistance: obviously I PMed them, gave my complaint number, on 11/09/2023 was told that there will be a call on 12/09/2023 between 4-6PM. Obviously nothing happened. This was 4th time I was misled about a call and x-th time somebody in the company declared something that didn't happen
Update 3. It is now 12/09/2023 I have now been charged 40GBP for nothing, as no service was provided whatsoever, what am I paying for ??? I tried to contest the payment, only to learn that it can only happen to debited accounts. The automatic payment was set up upon joining talktalk. I feel my customers rights have been abused left and right. I am now willing to share my story with everyone who will listen!
- Location
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- Location
- Northern Ireland
- Reviewing
- TalkTalk
- Date
- 2023-09-12
- Comments
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Absolute joke of a company.
I have been with Talk Talk for years now. My first contract with them seemed to be a good value for the money and I was happy with this. Once my contract came to an end, my bill doubled in price. I would have been happy with this if the service provided was actually decent, but their internet connection was pathetic, so much so that I couldn’t even connect to it when upstairs in my small home.
I decided to switch broadband providers and began the unnecessarily long process of cancelling TalkTalk.
After googling their cancellation process, all seemed pretty straightforward as I was not in a contract with them. I was WRONG.
I first rang in May to do this and was unimpressed when I was told I would have to wait 30days for it to go through and therefore would have to pay an extra month- not what is suggested online.
I let them know I was unhappy about this and was told I’d be contacted on a given day at a given time.
I waited for their call but they failed to stick by their own date and times and unfortunately I missed them.
I was then contacted about my complaint regarding the cancellation but I had no interest in following through as I just wanted to get out.
Fast forward a few months and my TalkTalk account is still active and bills are piling up?? I rang again to sort this out and was on call for nearly 2hrs and spoke to 3 separate individuals.
The first member of staff listened to my issues and reviewed my account, telling me she could see that I hadn’t been actively using their service for so many months and that these bills would be removed which I was very appreciative of.
Next member of staff was to cancel my account (again.) he put this through fairly easy and from this I was aware that I had to pay 2 bills for both times I’ve tried to cancel. I wasn’t 100% with this but just wanted to be done.
3rd member of staff then informed me that my outstanding bill was just over £200.
I was not happy at all with this. To be passed from one person to the next and be told different things when all I wanted to do was cancel my account.
They are so unclear with how it works and it would seem that your outcome depends on which customer service rep you speak to as they all are using different rules.
0/10 experience with a useless, greedy company
- Location
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- Location
- Oakley
- Reviewing
- TalkTalk
- Date
- 2023-09-05
- Comments
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Firstly if I could give 0 stars I would the only redeeming factor of this company is a man I spoke to on 08000491402 at 1418 Tuesday 5th of September postcode KY129QT (incase talk talk read this review)
I am a 21 year old with autism and struggling with social situations and my carer usually deals with things like this for me but when I decided to call talk talk today as I had sold my property back in April of this year i attempted to cancelled my account I phoned on 3 occasions to have this done and on the second last time I paid 138.46£ and that was to close my account. This was in may. My credit score had been ruined as they failed to tell me about another payment that had to be made (which I didn't find out until later on the last call) so as I phone today on +443451720088 here I spoke to a woman at1404, was the rudest most unhelpful and hostile person I have ever spoken to on a customer service line for any company, refused to let me speak to someone else/manager Inpplied I was a lair and said that my account wasn't closed (which was confirmed but the second man that it was) and I hadn't paid what I needed to pay. - an additional charge that wasn't explained on the original call of the 138.46£ payment. Because of her I will never use or recommd talk talk to anyone ever again.which is a shame as the man who did help me was the loveliest and most helpful person ever and was very patient as at this point I was upset and crying. I accept my wrong doings as I swore but this was after the abuse I had already received over the phone that got me to that point. I'll not be back.
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2023-09-04
- Comments
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Talktalk claim we are locked in a 18 month contract while we never consented for it.
There are many other customers in that situation, look for it on their community website.
They are now asking us to pay early cancellation fees because we are moving abroad.
Feels like a scam and their customer service team is horrible to deal with.
Do business with good companies - talktalk is not one of them
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-09-01
- Comments
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Disgusting company, they offer deals as if it was a scam, all 4 better value deals i have agreed to have been rejected for the last 6 months after spending hours on the phone and bot service. Guarantess after guarantee from their so called experts from switchboards across the world.
Their complaint department is a joke and offered me no understanding but gave me again a guarantee the last and fifth contract will go through...
How long does it take to get a better deal value, who knows because they certainly don't.
- Location
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- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2023-08-18
- Comments
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Navigating the TalkTalk Tangle: A Grand Adventure at 80!
So, here I am, an octogenarian explorer, weathered by time, battle-scarred by experience, and armed with the uncanny ability to spot a broadband mirage. Three plus years hitched to the TalkTalk rollercoaster, and let me tell you, it's been a ride!
Their internet waltz is a masterpiece, a symphony of drops and disappearances, leaving me hanging for minutes that stretch like a cat's afternoon nap. Day or night, it's an equal-opportunity vanisher. I call 'em up, thinking they hold the secrets of the digital realm, only to be met with bewildered shoulder shrugs. "Fair usage"? Mention that, and you'd think I was waving a red flag at a bull. They steer clear faster than a cat avoiding a bath.
The money game, though, that's their jam. They've got a flawless memory when it comes to your bills, but ask 'em about what they've actually done for you, and you'll get more blank looks than a staring contest champion. It's a monthly ritual, a theatrical performance where they conjure fees from thin air, like pulling rabbits from a hat, only less entertaining.
Now, let's talk customer service – or as I like to call it, the "Delay and Distract Dance." They've mastered the art of scripted evasion, leaving you wondering if they're reading off a teleprompter or just speaking in some secret code. They've got more stalls than a farmer's market, and believe me, they're not shy about using 'em.
To my dear pals at TalkTalk: Save the fake apologies for your grandma's birthday party. I've spent more hours on hold than a teenager spends on TikTok, and sorry, but time isn't a currency you can refund. I've become a master of their repetitive banter, like a jukebox stuck on a broken record, playing hits from yesteryears.
Fellow adventurers, lend me your ears! Time's too precious to be squandered on the TalkTalk circus. Their disruptions are like mosquitoes at a picnic – annoying as heck and draining your energy faster than a toddler on a sugar high. So, fork over a few extra bucks and upgrade to a provider that won't treat you like a tech-illiterate grandparent. Trust me, there's a land of better options out there, and you deserve the royal treatment.
As I bid adieu to TalkTalk, I look back on the countless calls, the scripted tap dance, and the assumption that customers are as gullible as a dog chasing its own tail. This little exposé barely scratches the surface of my escapades. The iceberg of TalkTalk troubles runs deep, my friends, deeper than a mystery novel plot. And as for that single star? Well, let's just say it's shining brighter than a supernova of disappointment.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-08-18
- Comments
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I have been trying to cancel my broadband for several months now and the customer service is ABYSMAL. I have called I have emailed I have done everything under the sun and to no avail. Even when the service was running it was extremely faulty and I had to swap to a different provider. Stay away from talktalk
- Location
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- Location
- Uk
- Reviewing
- TalkTalk
- Date
- 2023-08-16
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2023-08-11
- Comments
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Horrible company.Complained many times about the speed of the Wi-Fi and the fact that it stops working out of nowhere and that it doesn’t cover the whole house,it would literally work outside my house but not my home…they kept blaming it on the router and where I lived,they made me pay for a new router I accepted as my kids need wifi to do school work I tried everything.I pay £40 for nothing as the Wi-Fi doesn’t work as it should and even when you call they will run tests and never resolve the issue always blaming it on the router and leaves you days without Wi-Fi and don’t get the hint that they need to improve their service.if it wasn’t about how stressful it is to move to another company I would have done it ages ago as talk talk is the worst ever company.
All the workers were patient and helpful HOWEVER when I had to submit the complaint the person was having an attitude saying there’s nothing the can do so they were going to close it as it’s not my fault either that they don’t know how to communicate as a business.disgraceful and embarrassing
- Location
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