7,005 Customer Reviews over 701 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2023-07-03
- Comments
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1 stars is too many, our broadband went down and it took TalkTalk 15 days to send an engineer round. No internet for all that time, when we work from home. Spent ages on the phone to TT, who were actively unhelpful, making promises they failed to keep. Told us they would call back (lie) told us they would not charge us for the days with no service (lie). Put up huge barriers when trying to cancel our contract with them despite being out of contract period. This company has no interest in providing a service and just wants to rinse its customers for as much money as possible. Please avoid.
- Location
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- Location
- Portsmouth
- Reviewing
- TalkTalk
- Date
- 2023-07-02
- Comments
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Most of the days, after 12 AM in the night, there won't be any internet connection. When I want to see a movie in the night after a hectic day it is not possible. And they don't even have a 24*7 customer care to report the issue. With paying around 29 GBP a month (which is relatively high compared to other networks) this is the experience I am getting. I have been using Plusnet for sometime. And I think it was much better than this one. I never experienced any connection issues.
- Location
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- Location
- Lancashire
- Reviewing
- TalkTalk
- Date
- 2023-07-02
- Comments
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The broadband has been fine for some years.We don't use the phone only to receive calls as the cost calling out is something comparable to a small gold coin per minute. My gripe is with the customer service....it has to be the worst experience...end of contract is a nightmare...I dread engaging with them... You haven't any idea what country you'll get hold of...will you understand them...will they understand you. Lost in translation was the film...and lost you will be with TT. If you raise a complaint you might get someone from GB calling...but not guaranteed... Service needs to seriously improve or the day will come when the camel will have it's final straw loaded and TT and me will part ways.
- Location
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- Location
- Wales
- Reviewing
- TalkTalk
- Date
- 2023-06-30
- Comments
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Cancelled my account today but it should have already been closed paid the £26 fee for 30 day notice told now have to pay another month.kept getting harassed to take other options other providers all I wanted was conformation my account is closed AVOIDthem like the plague
- Location
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- Location
- Lincolnshire
- Reviewing
- TalkTalk
- Date
- 2023-06-28
- Comments
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No land line no internet. 2 hours on the phone no difference.customer service is disgusting no telling when will be resolved avoid this company at all costs
- Location
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- Location
- Blackpool
- Reviewing
- TalkTalk
- Date
- 2023-06-28
- Comments
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Never have I ever come across such appalling customer service in my life. I am over 70 and feel due to my age Talk Talk took advantage of this. If my daughter and son-in-law had not stepped in they were trying to bill me £186 when I was no longer with them and had not received any service from them for some time. An absolute disgrace
- Location
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- Location
- united kingdom
- Reviewing
- TalkTalk
- Date
- 2023-06-25
- Comments
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Useless Took me Twenty Minutes to get on to the Reviews useless bad internet service they couldnt care less Glad we will be getting rid proper service for someone slow slow had my computer checked just bad crap service from a provider you just cannot trust All one stars and looks like im not the only one Getting RID of Talk Talk
- Location
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- Location
- Chester
- Reviewing
- TalkTalk
- Date
- 2023-06-16
- Location
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- Location
- Luton
- Reviewing
- TalkTalk
- Date
- 2023-06-13
- Comments
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Do not go with these shower of ****. after waiting for a month for installation they email the day before to cancel my order . After being pushed from pillar to post nobody could deal with my issue and said I need to set up another order. Spending another 2 hrs on the phone after the previous 4hrs and another 2 week wait. Yes another email cancelling my order and again in the phone with no help- DO NOT use this provider - a complete waste of time
- Location
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- Location
- Bath
- Reviewing
- TalkTalk
- Date
- 2023-06-11
- Comments
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When my contract ended with talk talk they owed me money so instead of paying this back into my bank account they credited it back to my phone account which was now closed!!!!
After spending an hour on the phone they said they would refund the money back to my bank and advised it would take 5-7 days. When I asked the Question why
Credit the money to a closed account and not just refund it to my bank they said it was company policy. Think about all the money talk talk are making when they do this and customers don’t phone up!!!
So 7 days passed and still no refund so another hour on the phone only to be told it’s because of the bank holiday.
The money should have been refunded to my account on the 27th May it’s now the 7th June and I have phoned every day spending over an hour on the phone each time and talk talk giving me every excuse in the book. I even demanded to speak to a manager which I did after waiting 2 hours on the phone. The manager said he would sort this out for me and call me back the next day which was 4 days ago!!. I get a Text most days telling me that someone will call me between 12 - 2 but no one phones what great customer service!!
Late on Thursday evening 8th June a manager Phoned to say the call was being closed as their system was as saying it had been paid!!
As I explained again it hadn’t and they had to investigate where this money had gone to be told that I had to contact my bank to investigate. As I pointed out that wouldn’t achieve anything because if they hadn’t had the money then there was nothing to investigate. I was then asked to send a bank statement from the 20th May to the 7th June to prove it wasn’t there. This is not something that I would normally do as this is private banking information to me but to get this sorted I would have done anything as it is now a matter of principle.
I sent this off to them and then received a phone call on Friday from the complaints department to go through the whole thing again. She advised that yes she could see it had been paid somewhere but not to my account HALLELUJAH FINALY someone agreed with me. The call ended with the lady saying I would have a call back which I explained was no good as I am out of the country for the next two week so could they please email me. I am not holding my breath and expect to be back on the phone in two weeks but we will see
I will never go with talk talk again
No one understands or knows what they are doing.
They are all robots reading from a script and no one can think outside the box.
Customer service it’s a joke and it’s a disgrace.
- Location
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