2,278 Customer Reviews over 57 pages
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- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2015-01-24
- Comments
-
trustpilot starstrustpilot starstrustpilot starstrustpilot starstrustpilot stars a few seconds ago
Worst service ever
I signed up for Sky broadband over a year ago and they offered free sky TV at the time. Although i explained that I didn't think I would use the service I was told that they wouldn't charge me for the TV service without informing me beforehand.
12 months later I started to be charged so i decided to cancel my TV and broadband and move to another subscriber.
My broadband was cancelled and moved but they continued to charge me for Sky TV, which I was not using and they admit that I did request the cancellation by email, for 6 months. They have now agreed to stop charging me but will not refund for the 6 months they have already charged me since cancellation.
I've made multiple complaints and they refuse to acknowledge they have done anything wrong, apparently they only accept cancellations over the telephone and you cannot cancel by email or whilst logged into your account (even though there is the provision to cancel your account online they do not accept this as a request for cancellation).
I am truly appalled by the service and the responses I have received. Their staff lack basic knowledge of consumer law. I will never return to this company and have advised all my friends and family to beware of them in future.
- Location
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- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2018-08-08
- Comments
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Very poor. Only ordinary broadband available in my area. Started with around 3mb and now down to 1mb when actually working.
Recently fibre has been made available in my area, call me cynical but has my service purposefully been slowed?
Sky's online broadband checker isn't working for me. Their response once I got through was to suggest I upgrade... At an upfront one off payment of £50 and the obvious increase in service charge.
I've moved to BT. Sky will not be getting our custom again.
- Location
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- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2016-05-05
- Comments
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It is the worst! I am having internet connection problems since 3 months. I have contacted them and still it is not fixed. In addition, I cannot work from home due to the slow or no internet connection at all.
- Location
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- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2023-02-06
- Comments
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I don’t recommend this at all there speed is ridiculous for all our devices the internet shuts if but the box is still on DONT GET IT!!
- Location
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- Location
- huddersfield
- Reviewing
- Sky
- Date
- 2014-07-04
- Comments
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Worst broadband ever, constant issues never again.broadband keeps dropping every few days. Please don't join
- Location
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- Location
- Huddersfield
- Reviewing
- Sky
- Date
- 2020-06-10
- Comments
-
Bunch of thieves, had no internet from 1st of Feb 2020 until 1st of April , 5 engineers visits , hundreds of hours of customer service calls. Always promised me that I will get 8 pounds in lieu of each single day of no service as a compensation and at the end they offered 80 pounds in the air that I cant use them even to pay my stupid broadband bills . AVOID IF YOU CAN
- Location
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- Location
- huddersfield
- Reviewing
- Sky
- Date
- 2016-04-07
- Comments
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without any shadow of a doubt the worst internet provider ive ever had at!!! speed is reasonable is actually getting a stable connection that is the main problem. Upto two to three weeks of good connection then between two and five days of constant disconnection every few minutes. disconnects every night at 2:10 am, EVERY NIGHT. Have finally completed my 12 month contract and you couldn't pay me ennough to stay!! the final three months have been particulaly painfull. literally every online event has been interupted or plain stopped as a result.
TL:DR The worst with constant disconnects
- Location
-
- Location
- Hullbridge essex
- Reviewing
- Sky
- Date
- 2020-10-27
- Location
-
- Location
- Huntingdon
- Reviewing
- Sky
- Date
- 2018-12-19
- Comments
-
if there was zero stars i would have selected that. rubbish service
- Location
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- Location
- Huntington
- Reviewing
- Sky
- Date
- 2017-11-01
- Comments
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Whenever I check my speed i am between 70 to 80% below the average speed for my area I get between 10 to 12 mbps and I am on sky fibre I am not satisfied at all
- Location
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- Location
- hyde
- Reviewing
- Sky
- Date
- 2017-04-30
- Comments
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I love watching you tube videos at 144p with lodes interruptions, LOVE IT
- Location
-
- Location
- Hythe Kent
- Reviewing
- Sky
- Date
- 2018-01-14
- Comments
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I have been with Sky for 7 years for Broadband and phone only so I pay a little extra for not having Sky TV. Initially speed was good at around 14 Mbps after it had settled which is better than what BT said I could get at the time. As time has gone on speed has dropped, normally these days if I check I get around 11.35 Mbps but today it is showing at 7.35 Mbps, this sort of drop would suggest this is temporary due to maintenance. Over the 7 years I've been with Sky the cost has slowly gone up, initially I was paying £22.00 per month it is now around £40.00. Up time is typically good and maintenance is typically done around midnight if it means a loss of service which minimises inconvenience. I can not really rate customer service accurately as I have never needed to phone them so please ignore my rating for customer service. I am looking to change to Optic Fibre but I will not stay with Sky because of their cost as much as anything but who to go with is the question, all providers seem to get their fair share of bad reviews.
- Location
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- Location
- ilford
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
-
Speed Drops in between almost no connection for 1 day. Customer service is pathetic, online chat done respond for few hours and called different person in a day for new plan each gave different price for same plan no consistency. Speed is ok not very good.
- Location
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- Location
- Ilford
- Reviewing
- Sky
- Date
- 2017-01-27
- Comments
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Can't believe how much they are going to put up the price of sky up it will work out about £5 a month soon as my contracts finished I'm our cant afford it
- Location
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- Location
- Ilford
- Reviewing
- Sky
- Date
- 2016-06-01
- Comments
-
Absolute rubbish. Keeps dropping and even with no end of customer support calls making you do the same meaningless stuff over and over and even with home visits they cannot resolve the issue. Connection is so unreliable. I would never recommend Sky broadband.
- Location
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- Location
- Ilminster
- Reviewing
- Sky
- Date
- 2023-04-15
- Comments
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My broadband has jumped from £25 to £31.50/month in a year, way above inflation. They are profiteering...the whole sector stinks.
- Location
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- Location
- IMMINGHAM
- Reviewing
- Sky
- Date
- 2016-12-04
- Comments
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Have been satisfied with sky until the green box at the end of the road was smashed by a car, all BT customers in the road were reconnected in between 2-5 days max I was connected in 15 days and I got a £5 Marks and Spencers voucher. This was after phoning from a neighbours house regulary to ask for updates
- Location
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- Location
- Inverclyde, Scotland
- Reviewing
- Sky
- Date
- 2021-10-04
- Comments
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Terribly unreliable Internet connection! Ongoing problems have led to countless phone calls and call outs over the last few months with nothing being resolved for longer than a day or two.
- Location
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- Location
- Invergordon
- Reviewing
- Sky
- Date
- 2022-05-02
- Location
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- Location
- inverkeithing
- Reviewing
- Sky
- Date
- 2016-04-15
- Comments
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only getting average of 10 mb/s was promised 12 to 17
- Location
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- Location
- Inverkip
- Reviewing
- Sky
- Date
- 2017-02-25
- Comments
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Broadband dead slow my son cant game if anyone else using wifi. System keeps crashing and its so slow and unreliable i use my 4g phone more than sky broadband
- Location
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- Location
- Inverness
- Reviewing
- Sky
- Date
- 2023-04-25
- Comments
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Absolutely the worst customer service
- Location
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- Location
- Inverness
- Reviewing
- Sky
- Date
- 2021-02-20
- Comments
-
Avoid like the plague.
Cancelled my home move, completely inept customer services department. Complaints procedure is an absolute joke, for the life of me i just cannot understand how this charlatan of a company are allowed to get away with ripping off the public in the way that they are doing.
Avoid, avoid, avoid, avoid, avoid
- Location
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- Location
- Inverness
- Reviewing
- Sky
- Date
- 2019-07-29
- Comments
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Sky are nearly impossible to contact waiting for ages on the phone and usually give up before I can speak to anyone to see about cancelling, changed over to fibre broadband about a year or so ago and can now watch the the download sight even when downloading an Email used to watch tv at times easier on the old broadband
- Location
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- Location
- Inverness
- Reviewing
- Sky
- Date
- 2016-11-05
- Comments
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Extremely frustrating long useless calls.
Failed to fix the initial broad band connection after 4 visits
If there is less than one star rating I would choose that
I wish I visited this page before subscribing to Sky
- Location
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- Location
- Ip14
- Reviewing
- Sky
- Date
- 2024-02-05
- Comments
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So far we have had sky fibre Broadband for 12 months now 7-8 weeks of that it has been not working.The customer service seems very slow in getting anything resolved to many complex systems that are not allowing them to simply book a engineer.To put it simple if you want working boardband I would not choose sky.
- Location
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- Location
- IP270NW
- Reviewing
- Sky
- Date
- 2019-02-14
- Comments
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Not very good speed
- Location
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- Location
- IPSWICH
- Reviewing
- Sky
- Date
- 2023-02-15
- Comments
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We've just gone up with sky but it keeps catching out out they're not very helpful on the phand I don't know what to do because I've only just signed up with him
- Location
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- Location
- Ipswich
- Reviewing
- Sky
- Date
- 2023-09-25
- Comments
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Got to be one of the smoothest interactions with sky we have ever had, and we’ve been with sky for over 10 years now. Patrick got us a deal and a discount, no hassle, no pushy selling, just great and genuine service. Sky should give this man a pay rise!
- Location
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- Location
- Ipswich
- Reviewing
- Sky
- Date
- 2018-12-29
- Comments
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Broadband is the worst ever ,slow ,keeps stopping .We will be changing to someone else in the new year..
- Location
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- Location
- Irby
- Reviewing
- Sky
- Date
- 2016-07-18
- Comments
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Simply hopeless. Should have stayed with bt. They have farmed ou customer services to a country that can't understand or express language in simple terms. Without phone and broadband for over a month due to incompetence. If they want customers to believe in better employ more than mediocre.
- Location
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- Location
- Ireland
- Reviewing
- Sky
- Date
- 2016-12-12
- Comments
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Shocking that Sky take months to resolve an issue.....beware...
- Location
-
- Location
- Ireland
- Reviewing
- Sky
- Date
- 2015-10-24
- Comments
-
I have just switched from Vodafone to Sky and the service has been terrible. The switch is going to take at least 4 days and I have no internet during this time... The sky rep told me it would only take mins to switch.
I have called them 4 times and haven't even had an apology. I would advise anyone to go anywhere but sky for their internet.
You can't even complain through sky. I have to from Friday to at least Monday and they can't say if it will be up
And running by then????
- Location
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- Location
- Ireland, Mayo
- Reviewing
- Sky
- Date
- 2021-10-23
- Comments
-
Sky internet is a massive mistake. I enjoy playing game and watching Youtube and Netflix in my spare time, a lot of the time I do not get to enjoy this as Sky internet is by far the the most frustrating thing in my life. Sky internet is unable to support my internet requires once there is another device using it. My area is good for internet so that is not the problem. If you are reading this please take my advice if you want to play games or watch shows or Youtube DO NOT go with sky. IF you need it to look at Facebook work away but for any other requirement. The free internet in my student accommodation is better and more consistent then this broadband. You can find better broadband for the same money. I should sue Sky for the therapy I will probably need from the pain and suffering Sky Broadband caused me.
- Location
-
- Location
- IRVINE
- Reviewing
- Sky
- Date
- 2017-08-09
- Comments
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Not happy at all currennt speed struggles to cope witb multiple appliances signal conatantly drops mobile phone signal keeps getting booted n all sky tells me is signal is fine something inside the house is blocking the signal even after we moved ir several times th where they sugested i cant wait till my contract is up so i can leave them
- Location
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- Location
- Irvine North Ayrshire
- Reviewing
- Sky
- Date
- 2023-08-06
- Comments
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Sky broadband is absolutely shocking
The speed I receive is unacceptable
Every time I phone I get told it’s my area !!!! You would think I stay in the middle of the country side but I DO NOT believe it or not I stay 2 minutes away from Irvine town centre !!!!!
- Location
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- Location
- Isle of Anglesey
- Reviewing
- Sky
- Date
- 2014-08-07
- Comments
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Changed broadband and line rental to Sky 12 months ago. Very poor to start with, then ok for a few months. Router blew up over winter yet sky insisted it was ok and that it was a line fault. When BT said otherwise Sky sent a new box. Have recently given Sky 1 month's notice that I'm cancelling and all of a sudden my Internet speed has dropped to .2mb/s when it actually works. It will take up to 5days to resolve however I'm not holding my breath; I suspect that this will last until my new provider takes over. I've now cancelled everything with Sky.
- Location
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- Location
- Isle of Dogs
- Reviewing
- Sky
- Date
- 2016-09-21
- Comments
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Holy fish ultimately slow and unstable internet connection. In terms of the frequency the connection would be disconnected once per half an hour, fluctuate speed once per 10 seconds.
Barely cannot even watch Youtube. And, in addition, unbelievably human movement would interrupt Wifi connection
- Location
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- Location
- Isle of Dogs, London
- Reviewing
- Sky
- Date
- 2015-08-05
- Comments
-
I thought nothing could get worth than my University internet, but now that I'm at my parents new place and they using Sky I am just shocked. I have never used an internet service so pathetic before. The package claims 17mbs, but it has never gone above 250kbps... that's 1/68th of the speed they advertise. To add insult injury the broadband cuts out at least 4 times a day, and at least 4 more times a night. I thought the internet in America was poor and owned by corrupt companies, but Sky makes Comcast look like progressive angels.
- Location
-
- Location
- Isle of Wight
- Reviewing
- Sky
- Date
- 2018-03-07
- Comments
-
I have been with Sky for three months. Unimpressed that the billing failed to give the advertised price/discount on the second month and this did take three calls to sort out and a day of waiting.
However - all has been sorted and the broadband service has been consistently high speed and stable. The router isn't brilliant but that is of Zero consequence as my setup does not require it (Devolo wireless power line).
The one irritating thing Sky did last week was to increase their call prices mid-contract. I despise this manoeuvre and so went to leave them under the 30-day option. However after trying to move to an appalling provider I have stayed now with Sky.
Why? - It makes such a difference being able to speak to somebody in the UK. Not worth £4 a month saving to lose language.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.