2,278 Customer Reviews over 57 pages
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- Location
- L,a
- Reviewing
- Sky
- Date
- 2022-09-18
- Comments
-
It’s not THAT bad, but every once I a while I always get disconnected or the wifi just doesn’t wanna work. And it’s really annoying but other than that there is nothing much to say
- Location
-
- Location
- l35 3jz
- Reviewing
- Sky
- Date
- 2010-11-09
- Comments
-
customer service rubbish. get fobbed off all the time .get passed to about 6 different people for each phone call and all ask the same things before passing you on
- Location
-
- Location
- Laleham Reach
- Reviewing
- Sky
- Date
- 2017-02-15
- Comments
-
No connection or phone now for 9 days. Took afternoon off work today for engineer between 1 and 5 pm as instructed and NOBODY came. Got text to say Peter on his way at about 12:45. Tries to text back but I think it was one way. Rang Sky and they blame BT OpenReach. What next I wonder? I cannot take another half day off and why should I believe it will be different. How rude and totally unprofessional. And I am paying for it. Service, what service. How does one claim compensation that is worth having? Help.
- Location
-
- Location
- Lanarkshire
- Reviewing
- Sky
- Date
- 2020-02-22
- Comments
-
Sky broadband is dire absolute rubbish so I am sourcing another supplier SKY has had the audacity to increase their prices I wouldn’t actually mind if they provided a decent service
DO NOT USE SKY they are best avoided
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2022-02-09
- Comments
-
Supposed to have 500Mbps. Rarely see 40, occasionally get 170, often upload speed is higher than download speed. Total rubbish. And all they tell me is that it’s 500Mbps as far as they are concerned and can’t do anything about it.
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2016-01-21
- Comments
-
Moved to Sky from Talk Talk. From day one I have experienced issues. Channel 103 very rarely works. Internet is regularly down. I had no phone or Internet for 2 weeks over Christmas and they sent me a £7.00 voucher - what an insult!! But the call centre employee made out he was doing me a favour - must think all their customers are stupid!!! Have to switch everything off at the electricity supply to make it work again - welcome to the 21st century!! As soon as my contract has expired I will most definitely move to a new supplier! Be warned - do not move to SKY!
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2021-10-30
- Comments
-
This has to be by far the most internet issues I've had with any company,I'm currently gettimg 3.8MBPS/282.9 KBPS, go to another broadbrand povider this aint the one, for the money and problems you get it's not worth the hassle, save yourself time and money.
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2015-06-12
- Comments
-
Slowest download and internet speed I've ever had! Load of rubbish. 45mins to download apps, Netflix freezes and breaks up. Extremely frustrating
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2012-07-31
- Comments
-
Utter rubbish, download speeds they quote are nowhere near to what i am getting. The connection drops out atleast 6 times a day for just a couple of seconds and when i contact sky thay give me the usual check list rubbish. Thay have replaced modem 4 filters still rubbish. They have no idea why it keeps dropping out, very very poor service.
- Location
-
- Location
- Lancashire
- Reviewing
- Sky
- Date
- 2015-03-14
- Comments
-
The broadband service is absolutely atrocious! Been with sky since December and was made aware that within the first 10 days of connection that speeds may vary and the connection may be unstable. It is now March and things haven't improved if anything it's worse! My connection keeps dropping on all the devices and I spent the past week not being able to connect to the Internet at all. Now I'm being told that the problem may be environmental and it is probably something in my home that is interfering with the WIFI signal! I've never heard anything so ridiculous. I never had any of these problems with BT! I am one very unhappy and very dissatisfied customer.
- Location
-
- Location
- lancaster
- Reviewing
- Sky
- Date
- 2018-10-30
- Comments
-
the worst broadband service I have ever had, even if I go to the back door iv no internet, go out again no internet. Keep getting message at top of my mobile saying connecting, then not connected I wouldn't go with them if I were you. STAY AWAY
- Location
-
- Location
- Lancaster
- Reviewing
- Sky
- Date
- 2017-09-08
- Location
-
- Location
- Lancaster
- Reviewing
- Sky
- Date
- 2017-05-05
- Comments
-
1. On the 03.05.2017, I telephoned sky to inform that my internet was down.
2. I was asked to do a few checks ie switch off everything, re start everything which I did and the Internet remained off.
3. I was asked to get a screw driver and unscrew a BT box in my lounge.
4. I told the Sky representative on the phone that I would not do this as I have no experience or permission to be dismantling a BT box. I said I was not an engineer and did not want things hanging untidily in my lounge if I was unable to put it all back together again as I was not qualified to do this. I have my own business and rely on the internet so need it desperately to respond to emails etc!
5. The sky representative asked me to hold whilst she spoke to her manager.
6. She came back to the phone and told me that I either opened this box or risked no further action being taken as Sky could not send out an engineer with out such checks being done.
7. I absolutely felt bullied into doing something I did not feel competent or comfortable doing.
8. I informed the Sky representative that I was not happy with what she was asking me to do and stated she would not behave this way if I was someone of a higher profile. I could not understand why I was being asked to open a BT box that I had no authority or permission from BT to do so. By the Sky representatives own admission, the box belonged to BT and not Sky. What if something happened to the box and BT told me it was my fault and my problem since I would have tampered with their equipment.
9. The Sky representative insisted that I opened that box or risked weeks without Internet.
10. I informed the Sky representative that I would be cancelling my contract which she gladly accepted and put me through to cancellations.
11. In cancellations a very helpful man did his best to negotiate with his colleagues to sort out my internet without me having to open the BT box. He clearly understood my concerns and accepted what I was saying. Calls went back and forth, eventually, he came back and told me that his managers told him I either opened the box or risked no further action.
12. I told him I was definitely cancelling my contract with Sky as I was appalled by their stance in this case.
13. I told the man I was going to phone about to find a new provider.
14. I found a new provider and called Sky back to inform them to cancel. This time anther helpful gentleman took the call and read the notes.
15. He again spoke to several people about my case. He was not just going to accept my cancellation without putting up a fight to put it right for me to remain as a Sky customer.
16. By the close of business, he still hadn't made progress but promised to call me back the following day, 04.05.2017.
17. On 04.05.2017, he called me and told me that he finally got his managers to make a reasonable proposal to me. The proposal was:
i. I remained with Sky and they will send an engineer out to my home to fix my internet (which still remains down as I write this message at 11:15 UK time, 04.05.17).
ii. If I insist of leaving Sky, I must pay £49.00 for an engineer to come out to my house to look into the problems with my internet.
iii. I go ahead as I suggested to leave Sky, I object to paying £49.00 for the the engineer to come out, nothing happens and I may remain without Internet until the next provider takes over in a months time.
18. I was shocked by the fact that I was being presented with all those choices when my initial enquiry was not to leave Sky but to have my internet restored.
19. I told the Sky representative that I was going with option (i) and would pay the £49.00 for the engineer.
20. The Sky representative expressed his disappointment, then offered me a reduction for Sky TV if I kept this. I said I would think about it.
21. At this point, I was put through to the department that deals with commissioning engineers. This man in this department told me that even though I had said I would pay the £49.00 for the engineer, because I had opted to leave Sky, there was no guarantee that the engineer may come out to my house or resolve the problem.
22. This has really shocked me and shows that Sky is really not listening or interested in understanding my concerns from the beginning.
23. My intention was never to leave Sky, even though the service was never fantastic. Internet has always cut off and been slow, crackling phone line and the Internet often came back live again each time it cut off. This time round, it had been off for more that four hours before I made a call to Sky. This was disappointing for me.
24. Even though I have given notice, I am still obliged to pay Sky for a month and effectively, I am still a Sky customer up to the end of my contract. I have to pay the £49.00 for an engineer, only to be told that there is no guarantee that my problem will be solved because I have made the decision to leave Sky!. Sky would still take my £49.00 and I would still pay my monthly fee to the end but my internet still might not be on as to Sky, they have no loyalty to me now since I have made the decision to leave.
25. For these reasons I have decided the best decision was to leave Sky in a months time at the end of my notice period.
- Location
-
- Location
- langwith
- Reviewing
- Sky
- Date
- 2019-02-11
- Comments
-
this company is robbing...this company are making me skint. Avoid the area I live in im limited to which broadband I can use sky seems the quickest so far but money money money is all they care about,
- Location
-
- Location
- Leamington
- Reviewing
- Sky
- Date
- 2017-04-22
- Location
-
- Location
- Leamington Spa
- Reviewing
- Sky
- Date
- 2018-06-13
- Comments
-
Absolutely atrocious. Speeds are around 8X slower than other companies with connection being terrible. I would recommend any other company and definatly avoid Sky
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-02-11
- Comments
-
Had sky broadband in our flat now for almost 7 months and I would say we have had problems every day since. The internet consistently drops out roughly 10 times per day/evening meaning gaming, sttreaming and general browsing is a real challenge. I am now happy to say we are soon to be fully switched over to Talk Talk after this terrible experience. I would not recommend this awful service to anyone. Good riddance.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-12-13
- Comments
-
went with Sky Fibre Max to consolidate bills as we wanted the Sky Sports and Sky Atlantic TV channels. The new Sky Q Hub has the worst and most unreliable WiFi signal ever. Regularly cuts out and delivers incredibly slow speeds when in any other room than the one containing the router. Impossible to stream anything unless you're sitting right next the Q hub. Had both BT and Virgin media wireless routers in the past 3 years and they both performed far far better than this. Really surprising that something marketing as a premium product (Sky Q) uses such cheap hardware. Read up online about poor WiFi signal on the Sky Q Hub and you'll see that I'm not alone in complaining about this! Seriously Sky, the wireless on the Q hub is so bad it is making me never consider using Sky again - for anything! To make matters worse, the customer service staff were incredibly rude when I suggested using my own hardware as a modem/router - as if I'd done something wrong. In short, hugely disappointing move to Sky and I already can't wait to go back to BT or Virgin Media. If good WiFi signal around your property is important to do DO NOT sign up to broadband delivered to the Sky Q hub! Oh, and add to this that when you try to contact Sky to learn more about which 3rd party routers you could potentially use, you'll be shut down with ludicrous company policy stating 'Sky don't recommend 3rd party routers therefore if you want help for it you'll have to search online for it' which is a very abrupt and rude standpoint to take. My advice would be to stay well away from this company for Broadband services.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2016-03-07
- Comments
-
Not too bad until you come to leave. Their current sales tactic is to offer discounts for 9 months then hike the price. Their system won't let you downgrade and give notice to cancel at the same time, so you can do one or the other. Either keep the service at an inflated price and give notice, or downgrade and wait to cancel, resulting in another month of revenue for them. I should mention that you need to give 31 days notice, even though you sign a 12 month contract. It seems like a very underhand tactic.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2015-01-21
- Comments
-
We joined up to sky around 2 weeks ago it is our first property and we looking forward to the whole experience.
We paid £10 fee for the box and set up and then £20 for set up and box of broadband and phone. We have now been informed no engineer will arrive to set broadband up or phone and we have paid for this. Absolutely appalling.
Also we have been trying to change our payment direct debit date for a week now and they said we can not do this until the 1st of the month.
I can not believe this every other company has allowed us to do this.
The service when you call is appalling when you can actually understand the person.
Shame we could not get Virgin in our area or we would have by fair.
Sky are useless only bothered about taking your money!!!!
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2016-10-08
- Comments
-
We have had a nightmare 10 years with Broadband, ending with an appalling service from Plusnet which had us at breaking point. However, we recently switched to Sky and could not be happier. The broadband switched over exactly as planned and we are receiving 30meg download, 6.33 upload and perfect reliability. To top that, when I called with a query, they offered me Sky+ HD, box sets, set top box and installation completely free for 12 months !! I think all my birthdays and Christmases came at once. Sky have been just amazing to deal with, their advisers are so friendly and helpful and our engineer was just the same. I only wish we had given Sky a chance long before now.
I know there a lot of bad reviews, but my thinking was that many people feel the need to review (and rightly so) when they receive a poor service, but not many of think to write a positive one when things do go well. I not only believe in better, I now have it too. Thanks SKY.
- Location
-
- Location
- LEEDS
- Reviewing
- Sky
- Date
- 2020-01-03
- Comments
-
Sky is terrible at providing a reliable internet connection. If you play games online AVOID Sky at all cost.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2015-11-23
- Comments
-
Been a sky customer for 15 years pay £130 a month, we have multi room which crashes all the time slow internet even though they sent a new hub internet still slow ,tablets loose connection if you go into a room other than where the hub is ,customer service has always been crap !funny though if you want to up grade they pick your call up in the first second!after 15 years we are thinking of changing sky is worse than its ever been!!!
- Location
-
- Location
- LEEDS
- Reviewing
- Sky
- Date
- 2017-04-15
- Comments
-
First 2/3 weeks were as promised... It's been downhill since then really. It's been 5 weeks since I've been able to stream a YouTube video without it stopping for about 30 seconds every couple of minutes.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2023-08-27
- Comments
-
Over the last 6 months has become very intermittent and slow but sky are pushing for fibre I feel this is their idea of forcing us to pay more
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2016-04-02
- Comments
-
Really disappointed with Sky, thought because they were such a big name that they'd be semi confident but I'm pretty sure that the lies that they told me were sufficient to not be entirely legal.
I rang up for technical support after not being able to access an online deal. They told me that I was ineligible for the offer because a line wasn't present in the property (not true) and so I needed to go for a worse deal (not true) and I had to book an engineer to come round (not true).
I then had to switch my appointment and it took at least 30 minutes to arrange that, staff were polite but unhelpful and the automated conversations were very, very long. A week later and they cancelled my appointment because low and behold I didn't need a new line.
Someone arranged to call me back after work (and cancelled), we rearranged to call back before work (he missed the time and rang while I was working and so couldn't take the call) and then he went on holiday.
I spoke to someone else and he offered me a new and really great deal. Which he didn't deliver. He told me he had put in the switch request (a lie) and a couple of days later I got a confirmation for an engineer appointment that I didn't arrange.
I called back and was told that I definitely needed a new line (which I was annoyed about because they cancelled my old one and it takes two weeks to book an engineer and I would have to find cover/take time off work etc etc).
Spoke with someone else to confirm and they said they'd checked and I did need a new line (a lie).
I checked with Plusnet and actually I didn't. I called up Sky again and they confirmed I didn't.
This process took two and a half weeks and would have needed a further two weeks to actually come to fruition. They told me the calls I made were free (a lie again) and so I've wasted over three hours of time speaking to customer services, have not had wifi or landline for weeks and was genuinely worried that I'd given my card details to their employees as they seemed to make bookings that I hadn't agreed with them.
Very frustrating customer service (why don't you go online was a common suggestion- if I could I wouldn't be ringing in the first place), very slow and you never know what you've bought. Was really disappointed by the poor quality and I've now switched to Plusnet.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-09-20
- Comments
-
Sky is the worst internet provider i ever had. The internet drops all the time, the speed is horrendous. Can't wait to be over with them soon.
- Location
-
- Location
- leeds
- Reviewing
- Sky
- Date
- 2022-01-06
- Comments
-
for gaming sky is actually the worst I'm playing a game right now and I cant believe how bad it is I'm on a constant 400+ ping and we have just upgraded and there saying there is nothing they can do its unplayable my pc has brand new parts and is top of the range.
- Location
-
- Location
- leeds
- Reviewing
- Sky
- Date
- 2014-02-21
- Comments
-
we have been with sky for over three years all sorts of stuff happening :
- be careful they are only maintain sky box and router up to a year afterwards its up to you to fix them or 100 pounds for an engineer visit they will always tell you it is your fault so you need to pay
- they wont send engineer to check the line if your internet is bad just tell you on the screen it looks ok and if you insist on engineer coming 100 pounds a visit
- regular internet speed adversed up to 16 Mb NO YOU CANT GET MORE THAN 5.5Mb as routers they give to costumers will only do 5.5 (factory setting)
and the best you are not allowed better router its said in contract and if they catch you using one they can end contract with you but you still need to pay up to a year services or go to court
- fibre optic fast? no well it is when it works as I speak 2.6Mb
on average 8-9 they promise 15 but that's rare only when you get lucky there is a wave coming your way
- try terminate contract with them that is where it really starts 6 days an hour and a half each day on the phone and it is still not done ( we have done over 3 years with them so its not like we are cancelling early.
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-09-20
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-05-21
- Comments
-
BB drops out everyday, what a mistake moving from BT, I cannot wait for contract to end.
- Location
-
- Location
- leedstown hayle cornwall tr276dp
- Reviewing
- Sky
- Date
- 2021-07-08
- Comments
-
I am a lady on my own I was away from my house for16 mths because my family were in the best place to keep me safe as `i am 86yrs old .. i did contact sky while I was away as I did not intend to be away so long but the Manager I have just spoken to will not except that any of whose calls were valid so they are going to charge me £79 a mth for all the months that nothing in the house was used. I am in shock that as quite a long time customer they will not meet me on any of this and that was that kind of manner from the last man I spoke to . I did not ask his name . I am on my own and really do not know what to do next, cannot face having to change everything never thought a company as large as Sky would do this to a customer. pamela trevaskis
- Location
-
- Location
- Leek
- Reviewing
- Sky
- Date
- 2015-05-02
- Comments
-
I decided to cancel my Sky subscription because of the price rise to cover football.Gave them 31 days notice on 25/4/15, this took 30 minutes on the phone with someone who did not know what no meant. Had another pleading phone call, then the day after my final payment on the 29/4/15 I had an email to say my programmes had been blocked. I found I could watch but not record programmes. I had a online chat and was told I had not been blocked but must have a software problem (what a coincidence)then was offered a new box with a new contract.I asked for my money back but was told the recording bit is a free service ! I did think I might renew after a year or two but after this experience,no chance.
- Location
-
- Location
- Leek Road
- Reviewing
- Sky
- Date
- 2011-11-02
- Comments
-
high variation on acheived speeds but never in excess of 3.34 in and 0.3 out. Usually at 1.9. Complaint usually acheives an increase for a while
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2021-01-16
- Comments
-
Worst Broadband I've had. Speed and reliability intermittent - really poor customer service, all the issues will be the customer end never theirs. Avoid..
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2018-09-18
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2018-04-24
- Comments
-
We have been with Sky for less than 12 months and there is not one aspect of the service that has been okay. The installation was terrible, damage to our property and the engineer dumped the Sky box and router in their boxes on the floor and didn't set anything up.
The broadband has been the worst. You struggle to speak to anyone and when you do they tell you there is nothing wrong and basically that you are lying. The signal drops out all of the time and when it is working it's very very slow.
I asked to cancel but we are stuck for 18 months! I said okay but put a flag on the account so that it doesn't auto-renew and they refused.
I would strongly urge anyone to go elsewhere as the service you will receive for the expensive monthly payments will make you wish you had chosen Virgin.
Awful company.
- Location
-
- Location
- LEICESTER
- Reviewing
- Sky
- Date
- 2015-11-10
- Comments
-
I was a happy Be There,good speeds(upload and download),reliabiliy........Then they sold out and we were moved over to Sky.And its been down hill ever since,constant disconnects,very unstable low download speeds.Had enough and canceled and moved to BT Infinity2.
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2017-03-29
- Comments
-
New customer only joined this month, ive been lied to about my bill, first payment just got taken out on the wrong date. lied about the service i am getting, had me on hold just for 30mins, just to some advisor that didnt know whats going on with my account. Terrible service so far. Am glad am still within my 30 days cancellation period. Any customers looking to join sky AVOID. only been with sky two weeks and they charged full prices for my service.
- Location
-
- Location
- Leicester
- Reviewing
- Sky
- Date
- 2017-01-30
- Comments
-
Poor, At the start my internet speed was really good then i started to have trouble. Rang sky help line 2/3 times to be told to turn it on and off again. Don't join Sky
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.