2,278 Customer Reviews over 57 pages
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- Location
- Ferring, West Sussex
- Reviewing
- Sky
- Date
- 2015-07-28
- Comments
-
Very slow speed, almost no range and terrible customer service. The only reason I haven't complained more is that I can't face sitting in Sky's telephone queueing system all morning, only to be finally connected to someone who says there's nothing that can be done. I'm told that I can spend more money to buy a booster and that might help me to get something like the service that Sky told me I would get in the first place.
- Location
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- Location
- Ferryhill, Co,Durham
- Reviewing
- Sky
- Date
- 2016-06-26
- Comments
-
Fibre speeds are terrible and the routers WiFi signal is very bad walk 12 feet away and you loss it they need to improve there hardware and bump up there speeds
- Location
-
- Location
- Fife
- Reviewing
- Sky
- Date
- 2014-02-24
- Comments
-
I have had sky internet for quite a while and it is so slow sometimes the 3G on my phone is faster I have changed to virgin broadband and is being installed this minute.
- Location
-
- Location
- Fife
- Reviewing
- Sky
- Date
- 2015-02-14
- Comments
-
Overall I'm happy with Sky, anytime I've had issues the customer service has been awesome! Some people moan about unscrewing master socket... Get over it! every company does it!
On the whole it's a stable service, occasional drop out and speed is ok. Customer service has always been brilliant and the one time I had issues it was fixed fast.
- Location
-
- Location
- Fife Scotland
- Reviewing
- Sky
- Date
- 2016-10-04
- Comments
-
I moved from Post Office (Talktalk)following dreadful service and bought the Sky Fibre BB and Talk package two weeks ago.My Hub was not delivered on time and the support person was immensely helpful and it was delivered the next day. My speeds were still as before (0.07Mbs evenings)but the fibre tech support chap was amazing and took me through the Hub settings until my speed was over 21Mbs. I am really impressed with the support I've received, so impressed that I've already upgraded to Sky fibre unlimited.
Are the many complaints a Regionally based thing I wonder as my experience contradicts the majority view.
- Location
-
- Location
- Fife, Scotland
- Reviewing
- Sky
- Date
- 2015-07-14
- Location
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- Location
- Finchkey road, london
- Reviewing
- Sky
- Date
- 2016-02-06
- Comments
-
Without exaggeration the worst internet provider I have used having lived in 4 european countries.
The only thing worse and slower than their internet service is their customer service. Can't even register a complaint unless you have several hours of your life to waste on hold.
Would not recommend them under any circumstances. Stick with BT or Virgin.
- Location
-
- Location
- Finchley
- Reviewing
- Sky
- Date
- 2015-09-22
- Comments
-
Irresponsible behaviour, Nosense at all, do not buy that broadband.
Buying/selling is not important, important is customer service!!
Set up at 14 of the month, today is 22 of the month, but no internet at all
- Location
-
- Location
- Fleet,Hampshire
- Reviewing
- Sky
- Date
- 2023-01-02
- Comments
-
I have been with Sky Broadband for a number of years even after I stopped subscribing to the TV package. Never had any problems with the broadband reliability, the router gave good wifi coverage through out my house and a fair way into my garden. Nice to be able to surf while relaxing in the sun.
I've had very little to do with the Customer Service as everything worked. When I had queries the staff were helpful.
I moved away from Sky when their packages became pricy for the speed being offered compared to competitors.
- Location
-
- Location
- Flintshire, North Wales
- Reviewing
- Sky
- Date
- 2018-09-04
- Comments
-
Sky broadband the worst I have ever experienced , considering we pay for sky fibre MAX! On a daily basis we have internet issues, i would call to complain and they weren’t very helpful of the matter, told me I would need to call and log complaints every time the issue happened - who has time to call sky everyday? Not me! As I was in a contract I had to live with the issues for 12 months, technical telephone support couldn’t help, told me I’d be charged for an engineer to visit?! So in the end I would use the 4G on my mobile as it was quicker!! I live in an average size house but the WiFi doesn’t reach the back bedroom so tried to sell me a WiFi booster!! Everyone I know who has or had sky have or had issues. I would NOT recommend at all!
- Location
-
- Location
- forfar
- Reviewing
- Sky
- Date
- 2018-01-20
- Comments
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Used to get 6Mbs now am down to 2,7mbs have spoke to sky and basically I am getting what is in my deal with them .
- Location
-
- Location
- Formby
- Reviewing
- Sky
- Date
- 2015-10-27
- Comments
-
I very rarely write reviews for anything, whether they are really good or pretty poor, but my experience with Sky has compelled me to seek and fore warn others NOT to entertain switching to this company.
Piss poor does not adequately describe the service we receive now.
Without going into all the details, basically we switched
from a 3-4 meg BB connection with Talk Talk to Sky fibre. The d/l speed now is less than 1mg, we struggle to Skype and watching Netflix is a non starter. Oh and to make matters more enjoyable, it constantly drops throughout the day.
I cant wait to drop these cowboys.
- Location
-
- Location
- Frimley
- Reviewing
- Sky
- Date
- 2023-09-01
- Comments
-
It's difficult to find your contact number online.
It took >15 mins to get through once I found a number. Customer service team have no idea how to handle a complaint effectively.You increased my monthly bill in April, and proposed to increase it again in September despite me being a loyal customer. I expect so much more from sky!
- Location
-
- Location
- Frome
- Reviewing
- Sky
- Date
- 2023-02-26
- Comments
-
Worst internet in the world. Not getting what we pay for. They won’t send anyone out to check the problem and constantly blame it on the weather even on clear days. Avoid at all costs.
- Location
-
- Location
- frome somerset
- Reviewing
- Sky
- Date
- 2017-01-07
- Comments
-
sky has gone downhill since I joined all those years ago too dear service unrelierable free gift do not arrive
- Location
-
- Location
- Ft. Pierce
- Reviewing
- Sky
- Date
- 2019-06-26
- Comments
-
This company is the worst, poor service, if you call with a problem your left 9n hold for 20 min. Or more. Dont ever give them you debit card number they just take money out of your account without permission and then wont givebit back, make excuse why they took it. Sent 5hem hack thier equiptment and cancled service, had phone, tv and broadband, never use them again and if you need anyone do not use skym piss poor service and 5heir crooks
- Location
-
- Location
- Fulham
- Reviewing
- Sky
- Date
- 2022-03-03
- Comments
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My area only caters for ADSL. I have been a Sky customer for 1.5years - the ADSL internet is not only expensive (same price as fibre), but also fails in the expected speed and reliability (cannot even host online work calls). Would strongly advise against obtaining this service.
Customer service are OK - however there is not much help or advice they can offer as there does not seem to be any solution, aside from moving the modem away from walls.
- Location
-
- Location
- Garbage
- Reviewing
- Sky
- Date
- 2020-08-09
- Comments
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Garbage
- Location
-
- Location
- Garforth Leeds
- Reviewing
- Sky
- Date
- 2024-02-08
- Comments
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Amazing customer service with Broadband Next Day Engineer Visit to get me back online after my dog chewed through cable. Open Reach Chris Attended amazing efficient work carried out thank you brilliant service all round
- Location
-
- Location
- Garstang
- Reviewing
- Sky
- Date
- 2017-10-10
- Location
-
- Location
- Gateshead
- Reviewing
- Sky
- Date
- 2023-03-22
- Comments
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Made phone call to sky today on behalf of my friend as his contact was nearing its end, during the call the account holder stated that the bill was going to be high as he is on UC (increases) just at this my friend said I may have to go elsewhere in a very polite manner) the reply was simple " you have to return the box,leads and remote" WOW you would realy think they would want to keep long term existing customers and who have never failed once on their bills, for this I would never reccomend any 1 going to join sky.
- Location
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- Location
- gildersome
- Reviewing
- Sky
- Date
- 2015-12-01
- Comments
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I have sky fibre for a month now it is the worst decision I have made regarding broadband, after at least 3 calls a week to sky all I get is the same response I need to change my channel, I am now out of channel numbers to try, (bring on virgin) The worst advice from sky is to go to sky .com for help how do you do that when you can't get on the internet?
- Location
-
- Location
- Gilford
- Reviewing
- Sky
- Date
- 2017-07-24
- Comments
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Not very helpful when phoned seem to turn broadband up when you complain then turn it down again after a few days I can do practically nothing on internet I am a pensioner living on my own so they must think I have no call for a greater speed but my grandchildren come over and research their homework and try to watch educational programmes without success
- Location
-
- Location
- Gillingham Kent
- Reviewing
- Sky
- Date
- 2019-09-01
- Comments
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We just about scrape through albeit our usage is low but a bit more oomph would be wonderful.
- Location
-
- Location
- Glaagow
- Reviewing
- Sky
- Date
- 2018-01-19
- Comments
-
Internet service is worse than anywhere i know on the planet, i had faster speeds on mobile devices over 10 years ago when it was 2g! The internet as the base of mount Everest in the middle of nowhere is about 15-18 times faster, i strongly recommend never even letting sky cross your mind when considering an isp!
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2020-09-28
- Comments
-
Shocking service...promised the earth by Sky so were persuaded to change from BT to Sky, BIG mistake. This was supposed to be a swift transition on 8th September...it is now the 28th September they have left us with no telephone or internet. The customer service don't give a hoot, how dare they say they understand - they don't care. Excuses after excuses
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2017-09-06
- Comments
-
I really wish zero stars was an option, because that's how awful sky customer service is. I've been calling for a month to cancel my broadband and their phones have always been 'extremely busy'. Then I messaged them on Facebook and was given an absolute rubbish reason as to why they couldn't help me, after which I was asked to call again. I'd suggest just to cancel your direct debit if you have one set up.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2017-09-06
- Comments
-
I really wish zero stars was an option, because that's how horrible sky customer service is. I've been calling for a month to cancel my broadband and their phones have always been 'extremely busy'. Then I messaged them on Facebook and was given an absolutely silly reason as to why they couldn't help me, after which I was asked to call again. I'd suggest just to cancel your direct debit if you have one set up.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2015-11-05
- Comments
-
Broadband speed is pretty poor!
£50 to enable fibre is ridiculous!
Showing connected at 21Mbps but throughput struggles to get above 8mbps!
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2016-11-11
- Comments
-
Download speed - 0.80 Mbps, Upload speed - 0.65 Mbps, and it's like that almost everyday, it's even hard to check my email, and there is just impossible to watch a YouTube video.
It's that some kind of joke?
I was using a lot cheaper internet services in Poland, Netherlands and in Iceland, and I was never before have any problems.
I live in Glasgow now, I was choose Sky... that was a big mistake, it's hard to believe that UK have so slow broadband, it's shocking and sad :(
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2016-12-28
- Comments
-
DON'T SWITCH TO SKY!!! I Switched from BT to Sky - BAD idea. Wifi rubbish!!! doesn't work most of time so was advised to buy sky wifi extender- it didn't make 1 iota of difference. Opted to cancel during the ten day cooling off period. Sky won't refund the money I paid for extender & I now need to pay a £60 re-connection fee to BT so far I'm out of pocket to the tune of £80 & worst of all no wifi for a month until switch takes place.
- Location
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2019-01-29
- Comments
-
Would like to say PLEASE,PLEASE,PLEASE!....do not sign up with these jokers as I nearly made the mistake of joining them,Phoned sky broadband on the 21/01/2019 to place a order for broadband. was told my line will go live on the 25/01/2019, the advisor explained because I was with Nowtv it should be a straight through order and no problems, 25/01/2019 I call to explain that no internet was working at my home. strangely enough this was the same fault exactly the same excuse Nowtv stated last year. told it was open reach fault, now the morning phoned and was told that they have no date when this will be fixed, or when I will EVER get broadband up and running.
Please take my advice NOWTV is a sister company of theres and with the experience I had with them, I gave Sky the benefit of the doubt and went with them....lie after lie with these jokers, Apparently on "Which" review site these liars have scored the worst internet provider of 2019!!! AVOID all cost!
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2015-06-24
- Comments
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I moved from Virgin to Sky 6 months ago. Virgin's speeds were fantastic and I knew that Sky were going to be slower; particularly as they could only offer me 12-16Mbps. "That's okay" I thought, "I'm not a heavy user". WRONG! I rarely get above 8Mbps and can't download something on the laptop while my fiancee watches Netflix. It's incredible. I've had to complain three times where the customer service team; who are nice and friendly, try to do everything they can to fix the issue. The problem is - THEY DON'T FIX IT! I'm now about to push them to let me out of my contract early for not providing the service I requested. For anyone else having the same issue, I encourage you to do the same.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2020-01-03
- Comments
-
TV signal is intermittent & has been for weeks. They are recommending an Engineers visit at £65. Surely this is their issue & shouldn’t be a charge?
- Location
-
- Location
- GLASGOW
- Reviewing
- Sky
- Date
- 2017-10-23
- Comments
-
No help line after 20:00
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2015-04-15
- Comments
-
I'm sorry if readers are looking for a review on the reliability and speed of the broadband itself. I never got that far. I spent 4 months for the most part without working internet while they were trying to get Fibre Broadband installed in my flat. They kept saying they could provide the service to me, while over the 4 month period I had 5 separate engineers tell me they couldn't find my signal. Before each time an engineer arrived, Sky would tell me the problem was fixed. The only reason I had a landline with Sky was so I could use their broadband. My bills were only for calls to their customer service. Also I had taken time off work so that engineers could come to my property. As my Sky account history got more and more complex, I would spend 10 minutes waiting for the customer service assistant on the other end of the line to read up on my notes. I need broadband for freelance work. I had to travel to other places to get it. Sky promised again and again that it would work on the next install attempt. They wouldn't give me any compensation. Furthermore they decided to delete my account and start over because my account history was getting too complex. Because of this they now won't recognise how long and frustrating this process has been. At the end of the 4 month period I told them that I still didn't have a working connection. That was the last contact I had with them for a year. At which point I realised that they had been charging me for the broadband service for that year. I contacted them and they refuse a full refund, telling me that I am partly responsible for not telling them sooner that they were wrongfully charging me, despite the fact that I had told them in advance of the charges that their last install attempt failed. I don't see why any business should have the right to start charging a customer for service after the customer tells them they're not receiving service. I thought it was bad enough that I wasn't getting any compensation for the stress, 4 months of traveling to use broadband, and taking time off work to let engineers in. Now they won't give me a full refund for the money they took from me.
Just an utterly incompetent and immoral company. It was the worst experience I've ever had dealing with a group of human beings in my life.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2021-04-02
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2017-01-19
- Comments
-
WORST broadband ever, and we lived 15minutes from city centre in ZONE 1.
Internet breaks up every 1 hours, you need to restart the modem to refresh it and bring it to LIFE!! INSANE. upload speed is not even 1MB, for GOD SAKE we live in 2017... this is INHUMANE... worst company ever...
We moved from Inverness to Glasgow.
Didnt had choices to pick which broadband provider to choose, even if i already rode internet reviews for SKY broadband, most of them were BAD experience.. NEVER I WILL GIVE A CHANCE TO ANYONE...
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2017-04-28
- Comments
-
Problem after problem everyday if it was my choice of running the home would have left them while back had a new router and everything had people out constant saying everything okay when they where telling me they could see it going slow for anybody wanting to know if it's good no it's not worth a penny spending un needed money for something you can't connect to
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2023-03-31
- Comments
-
Terrible experience. Been trying to speak to a manager/have an issue resolved since November (it is now march)! So far no department seems able to help/to have a manager.
Used to be really good customer service/help available if needed.
The call centre bounces you from department to department (put on hold then through security questions every time). Either get told a manager will call back(which they don't) or there is no manager available and they will transfer me to a different department. Usually sales or cancellations- also with no managers.
Cancellations would be fine if I hadn't been told that if I cancel before speaking to someone they will not be able to access my account and therefore can not look into the extra money that has been (and is still being) taken monthly!
Speeds are good when it doesn't drop (which is pretty constant)
Currently been on hold this time for over half an hour.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.