2,278 Customer Reviews over 57 pages
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2012-04-08
- Comments
-
Hi i have been with sky for 10yrs recently had my 1st hic-up in broadband service from them,they have sorted the matter out now,but i do advise speaking to sky customer solutions team instead of call center staff as they are mostly not I.T or broadband specialists,i am receiving the full 20meg as i only stay a short distance from exchange. I would say one incident in 10yr is outstanding very pleased with Sky...
- Location
-
- Location
- GLASGOW
- Reviewing
- Sky
- Date
- 2011-05-28
- Comments
-
Moved over when UKOnline was taken over by SKY. Think I will be getting out ASAP Lied over deal for transferring, and service has been rubbish.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2016-11-17
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2014-10-31
- Comments
-
Utter Sh**. Sorry for my language but I'm very frustrated!. I had no idea I wash't the only one who had dropped internet. To make things even worse there customer service is just as bad. My internet has been going off short periods of times. Sometimes 10 times in 5 minutes.for 8-9 months straight. Now I have chosen to cancel. Customer service of sky just use " we will send an engineer to fix it" for all problems. Sky have a record of how many times a day my internet has dropped. Sky don't even bother calling back or checking up on us to see how were dealing with there problem!. It's shocking how they loop calls and waste your time. nothing has been done about my internet and every time i call its the exact same words over and over again. I suggest to anyone don't go near sky broadband!!!!. If you want to stress yourself out go ahead!. Its been another 2 weeks and I can believe we will have to call again, tho this will be our last call as I will definentely cancel and go for virgin media broadband .
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2020-01-23
- Comments
-
I was with Sky for two years and had persistent problems with my connection. The connection was always slow and cut out completely regularly (10’s of times per day) before I switched provider. Sky customer service advisors were always pleasant and would eventually send an engineer out after following their troubleshooting instructions, however, the visit would not fix the issue and Sky seemed unable to offer any other solutions except sending an engineer out again. At the end of my contract, the payment nearly doubled without them notifying me and this was the final straw for me switching. I know people who have had a decent experience with Sky bro’s and, however, I certainly wouldn’t recommend their service to anyone.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2016-10-23
- Comments
-
Mysteriously over the past year our typical speeds as per speedtest.net have fell from 17Mbps DL 1.6Mbps UL to 8Mbps DL 0.6 Mbps UL. Of course Sky say everything looks normal from their end. It's almost enough to make you consider upgrading to the fibre service they've been advertising heavily for the past year or so...
Seriously, if you're looking for an ISP, dismiss these crooks from the outset.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2018-10-08
- Comments
-
Avoid like the plaque..........changed to fast fibre broadband and lost all WiFi in my rooms, just as well I’ve only been in this contract a few weeks, tomorrow I will be removing myself from the contract, phoned to complain and everything’s my fault as there giving me the best speed eeeehhhhhh don’t think so there’s nothing changed from my side of things
Get it sorted SKY or your going to lose a lot of customers just lost one and I have been with yous for over 5 years and couldn’t care less about loyal customers let aloan new ones
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2019-01-13
- Comments
-
Sky broadband is abysmal. They told me that 0.40 mb speed is acceptable, refused to send an engineer and would not offer a new router even when I offered to upgrade to fibre if they did.
- Location
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2017-01-04
- Comments
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Switched from BT last year. Counting the months until we can move elsewhere and regain a reliable WiFi service. Problems from the start; wifi cutting in and out, didn't cover house having to buy all sorts of extensions and plug-ins. We should have cancelled however are now stuck with a WiFi service which works less frequently than it actually works. Kids upset that they can't do their online gaming; we're having to use phone data for basic browsing etc...To date customer service of no service. I would recommend avoiding Skype broadband at all costs; easily our worst internet/broadband experience.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2022-02-07
- Comments
-
Drops way too often. Sky please get your s*it together and try to prevent this. It’s literally happening a few times a month, it’s very annoying.
- Location
-
- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2016-02-09
- Comments
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Signed up for Sky Broadband with promises about average speeds and guaranteed minimum speeds and just been a disaster.
There has been excuse after excuse from customer services and trying to me, BT and the man down the street called Joe. Transferring to another providers and Sky still have the cheek to charge for a service that didn't work. (0.8mb is the fastest I have seen)
- Location
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2017-11-02
- Comments
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I have been a user of the broadband services of Sky for over a year and from the outset the service wasn't particularly fast, I'm now out of contract and still paying money to Sky for the service but they want to charge me for an engineer coming to looking into my service not working or sign me up to a new contract for 12 months.
I've since cancelled the service as they were not prepared to compromise. The problem is likely the street cabinet or the exchange but they seem unwilling to help, they really just want your money and then don't care when it goes wrong.
- Location
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- Location
- Glasgow, Ibrox
- Reviewing
- Sky
- Date
- 2015-08-08
- Comments
-
Almost never works...
When it does connect, it's so slow that it's unusable and most of the time disconnects again.
Decades old dial up worked better than Sky Broadband is capable of.
AVOID SKY LIKE THE PLAGUE!!!
- Location
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- Location
- Glastonbury
- Reviewing
- Sky
- Date
- 2017-09-10
- Comments
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Worst internet I have ever had. When we moved into our new house we went with standard unlimited broadband which took 6 weeks to install and was utter rubbish after a year or so we upgraded to fibre and for some reason its worse than standard broadband. Customer services are a joke 4 times iv been on the phone for around a hour with no answer. I will end my contract when I eventually get through and will never use sky again
- Location
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- Location
- Glenprosen
- Reviewing
- Sky
- Date
- 2017-12-16
- Comments
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Not good at all, quoted an average of 5mbps although apparently can go up to 17mbps. The actual average I get is 450kbps so 0.45mpbs the highest I have had is 0.8mbps. Although I pay £70 per month I tried to solve the issue by phoning sky but they said oh well you can leave your contact if you pay a cancellation fee. Instead of trying to actually solve it
- Location
-
- Location
- Glossop
- Reviewing
- Sky
- Date
- 2017-06-01
- Comments
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Cannot upload, talks hours to upload information needed for updates, select film for rent - cannot watch until following day; so slow to download.
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2017-02-19
- Comments
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Overall Sky is good but still expensive. We get broadband speeds of 5 which is pretty poor but their fibre option not available in our area and not sure about the transition to Virgin Media as their customer service seems a lot worse, reminds me of the nightmare we had with Telewest years ago! Overall Sky okay, just wish fibre was available.
We have full TV and phone package too, only wish we could drop kids TV channels to reduce the costs but that's stitched up with other channels we do want! Very frustrating
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2016-03-29
- Comments
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Dreadful service provider, problem after problem with internet speeds being as slow as dial-up and cutting out completely for hours at a time over several months. No solution offered by customer support, avoid Sky at all costs.
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2019-01-11
- Comments
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Was on a 40/10 plan on Sky Q, got 36 when using ethernet but wireless was very poor. In the evening I was lucky to get 5 down. The Q router is very poor for wireless and it only has 2 lan ports.
Had contacted Sky several times for faults on the line and my telephone line not working. Contact with them is impossibly difficult with exchanges for the phone line fault only via text messages! When you contact their help team on Twitter, when they eventually reply, they ask you to go to Facebook. Responses between questions take hours! Openreach came out and fixed the phone line at least. Wireless performance never improved despite changing channels etc. They offered to increase my speed to the max, for free, but I then realised that this gesture was being rolled out for free for existing customers anyway.
I left and went to Vodafone however Sky took a further direct debit payment they shouldn't have after I had ended the service (and promised they wouldn't take as I noticed the future bill on the account and told them twice). After 6 weeks of chasing, having 4 separate conversations, I eventually got the payment back. Such a hassle. Would never go with them again!
- Location
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- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2018-12-11
- Comments
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Wired speed, no major issues. Wireless - not good. Was on a 38mbps package and barely got 15 down at the best of times right next to the Q router and lower than 1 at peak times! Constant packet loss playing games even when wired. Customer service is poor, they seem to only want to deal via Facebook messenger (and take forever to answer) or through text messaging! Would not recommend.
- Location
-
- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2015-09-24
- Comments
-
Just changed to SKY from Talk Talk due to price increases. My connection drops out at least 5 times per day. Stock answer is reset the router, go on sky as admin and change the frequency number. Done it, still drops out. very poor!
- Location
-
- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2016-12-16
- Comments
-
I moved into a new house last year so I had a new line installed by BT and I've had no issues for 12 months. Then I decided to transfer to Sky due to the promotion they were running. I had an email confirming everything was transferred earlier in the week. I was away with work so couldn't check at that time. I came back last night and connected the Sky hub to find out that I had no internet. I connected Sky only for them to say that they would need to send an engineer out to fix the issue even though there was no problem with the line last week with BT. To top it off, I was planning to work from home today which I cannot do now and have to wait another 5 days to see whether the engineer can fix the issue! a £5 gift card just doesn't seem to cut it with me! I would of been more satisfied if they had offered to pay for my petrol to travel back and forth from work today or even a days pay. Like they say the grass is not always greener!
- Location
-
- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2020-03-23
- Comments
-
Generally too inconsistent to be considered acceptable. Even at off - peak times it is extraordinary how it can just completely go for about five minutes and come back. Particularly irritating if I'm trying to play a game that requires a constant connection. I won't be tolerating it much longer and I'd encourage others not to bother in the first place
- Location
-
- Location
- GLOUCESTER, England
- Reviewing
- Sky
- Date
- 2015-04-11
- Comments
-
TAKE NOTE FOR YOUR OWN SAKE KEEP WELL CLEAR OF SKY.
The SKY Broadband Service has become widely known as the SKY TORTOISE SERVICE. It truly is pathetically slow.
TRY PHONING THEM UP WITH A PROBLEM - Press Button 'this and that' Result - No reply, no reply, no reply ! Call between such and such a time....Our lines are busy at the moment, please call back...Our lines are closed after midnight...all excuses under the sun not to answer you.
DIAL AND PRESS BUTTON for cancellation Result - " Hello SKY, how can we help you.. Sorry to hear that you want to cancel,is there anything we can do to put it right ?" You reply - No this is not the first time, the problem is occurring every day. I am constantly being disconnected via the pathetic so called new router {CRAP}. HA, IT HAS GOT TO BE A FAULT WITH YOUR WIRING CONNECTIONS.
" No, all has been checked out by a qualified engineer. The problem is SKY end .
TIME AFTER TIME AFTER TIME the same thing; can't get through to SKY to report a problem. HOWEVER, they speedily answer if you choose the button to cancel your subscription, and they talk to you ever so nice.
WARNING: Don't bother talking to their SKY CALL CENTRE at night time, they are a waste of time and space. You will get very little help if any. Their quality of clear spoken English is abysmal and they are difficult to understand.
WHEN YOU ARE ADAMENT THAT YOU WISH TO CANCEL, AND GIVE THEM NOTICE....Further troubles start with your broadband service. They slow up your broadband speed and disrupt your service even more...day after day after day. They do all the can to make you wish you had never cancelled. That is the attitude of these cretins, unfortunately. NEVERTHELESS, STICK IT OUT, AS THE SOONER THE BETTER THAT YOU CHANGE PROVIDERS FROM SKY TO ANOTHER BROADBAND PROVIDER. Better still, STAY CLEAR of this TORTOISE company, and choose another provider. Look at the ratings of each provider, and their reviews, and decide how much you are prepared to pay also. But BEWARE OF SKY, this abysmal bottom of the pit provider, or it will be you who will be the loser at the end of the day. Following this review, I shall no doubt have further deliberate disruptions. This review is not sour grapes, but merely an honest and truthful account of the service they provide to their Customers. There are many more providers out their who will be glad of your custom and are prepared to offer you a better service. Don't think about it....simply do it.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Sky
- Date
- 2015-04-12
- Comments
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The worst provider of broadband I have ever come across. Just about the bottom of the pit. My broadband signal kept disconnecting and disrupting my work on the computer internet. Tried phoning them. Answerphone related message " No service afyer midnights " This went on for 7 nights on the trot. I tried phoning during day and could not get through to customer services until the 6th day. Half way through I was hung up on. Kept ringing several days after " nO CONNECTION MADE WITH STAFF. Then I phoned to cancel. They could not answer quick enough. Pleading with me what they could do to put matters right. But the problems had occurred time and time again over several months, and so I cancelled my contract.
The next thing was phone calls on my mobile wanting to speak to me and ask me to remain a sky customer. I said 'no'. After this, they started sending me childish emails on a 'no reply' basis. They continued pestering me by email. The result was I was obliged to report their emails as spam to Google.
Never again will I join SKY. Once they have sold you the contract...that is it. They are no longer interested in you as a customer.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Sky
- Date
- 2020-09-17
- Comments
-
Absolutely awful. Router needs constant power recycling (a fault I had to self diagnose). Struggle to achieve an reasonable home working productivity due to poor broadband performance. Customer service is non-existant during COVID (I understand these are difficult times, but complete absence of customer support is not acceptable). Set me free with no exit penalty I will never darken your doorstep again Sky!
- Location
-
- Location
- Gloucestershire
- Reviewing
- Sky
- Date
- 2021-04-18
- Comments
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If I could give zero stars for reliability I would. Drop outs more common than a liberal arts college. I can't realistically use my internet connection for games because I will disconnect half way through every time. Streaming services are a no go either. Disastrous waste of time and money and I'd never go with them again.
- Location
-
- Location
- godstone
- Reviewing
- Sky
- Date
- 2016-11-04
- Comments
-
if you want to actually use your internet then don't get sky! the connection drops out all the time and slows to less than a mb ,had a interdependent speed check done and was averaging 800kbs contacted sky who insisted it was fine and was 1.8mb
- Location
-
- Location
- gorebridge
- Reviewing
- Sky
- Date
- 2019-11-11
- Comments
-
had fast broadband for 8 months then it went down hill from there. slow and speeds are up and down all the time sick of it i should of stayed with EE never had a problem with them.sky did send out there own engineer out a thew times then bt a thew times did make it much better but only lasted a thew days back to square one again!..my line is perfect i was told so it con only be bt or sky crap router! will look else were next time!
- Location
-
- Location
- Gosforth , Newcastle
- Reviewing
- Sky
- Date
- 2023-08-30
- Comments
-
Everyday worse than yesterday. Really pooooor connection and veeerrrryyyyyyyy slow.
Never recommend to anyone.
I’m soooooo regret to bought it.
- Location
-
- Location
- Gowdall
- Reviewing
- Sky
- Date
- 2015-11-08
- Comments
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When I signed up to Sky I was promised download speeds of between 2.9 and 4.9 Mbts. I asked them if they were certain, as these speeds have not been my experience in the past but they assured me that the predicted speeds were correct. After installation and 10 days of bedding the broadband in, my speed was and still is between 0.5 and 0.7Mbts. After complaining about this they eventually sent out an engineer who tested everything and told me my installation and equiptment was set up and working ok and the speeds I was experiencing were the only speeds I was likely to get. There is fibre running past my doorstep and has been for over a year but Sky say they cannot give me it yet.
- Location
-
- Location
- Grangemouth
- Reviewing
- Sky
- Date
- 2015-11-02
- Comments
-
I was with o2 whos b/band was good. SKY take over everything goes out the window, price increase of £5 just because i dont have a sky phone line,and worst of all the spped, between 4pm ams 8 pm it takes agaes just to load a web page.Been onto SKY cust service but they say nothings wrong come on whos kidding
- Location
-
- Location
- GRANTHAM
- Reviewing
- Sky
- Date
- 2016-03-23
- Comments
-
SHOULD BE BETTER
- Location
-
- Location
- Grantham
- Reviewing
- Sky
- Date
- 2023-04-24
- Comments
-
My bill keeps going up and up i call costumer service
They are very arrogant I’m leaving sky soon my contact ends i don’t recommend
- Location
-
- Location
- Grantham
- Reviewing
- Sky
- Date
- 2016-09-01
- Comments
-
Sky broadband is utter crap. It can't run videos on YouTube even on 480p with constant buffering. Even though I'm side by side with the router. It can't run multiple connections at once meaning those in my house need to ask for others to go off to do something online. But alas. Im not in charge of internet and thus. Have no power as to changing to any other provider.
- Location
-
- Location
- Grantham, UK
- Reviewing
- Sky
- Date
- 2021-08-24
- Comments
-
Constant price increase, crappy slow WiFi router, customer service incompetent, after midnight internet speed crashing.Switching to another provider.
- Location
-
- Location
- Gravesend
- Reviewing
- Sky
- Date
- 2016-05-25
- Comments
-
I got sky couple of months ago, and I lost my job i couldnt pay the bill contacted sky telling them the truth they decided to clear my debt with them, so nice of them to help me out rather than leaving it until the bill raisies
- Location
-
- Location
- Gravesend Kent
- Reviewing
- Sky
- Date
- 2016-06-17
- Comments
-
The initial set-up date was not met without notification or subsequent apology. Speed was grossly excadurated Sky,Yahoo email could not be installed. Email requests were ignored
- Location
-
- Location
- Gravesham, Kent
- Reviewing
- Sky
- Date
- 2019-12-07
- Comments
-
Sky is the worst service provider ever. It is impossible to contact Sky to speak to or email and contact is often required as the service is dire. Broadband speed is the lowest and watching a program in it's entirety is impossible as the signal drops constantly. If you think of joining Sky, do yourself a favour and think again.
- Location
-
- Location
- Grayshott, Surrey
- Reviewing
- Sky
- Date
- 2018-09-30
- Comments
-
Just awful. We were promised lightning fast fibre but got copper wires and slow internet. Customer care tried to deal with the matter with reams of text messages - bizarre. OFCOM needs to investigate this circus.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.