2,278 Customer Reviews over 57 pages
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- Location
- Reviewing
- Sky
- Date
- 2017-10-07
- Comments
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I have joined up with sky I spoke to a woman first was promised a new sky box and my broadband would go live on the 5th October I did request for an eingineer to come to my property they said I will not need an engineer to come out as I can do it myself, the service I have recieved from the team has been unprofessional I have been cut off the phone speaking to an adviser and they are still charging me for a service I have not recieved!!!
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-02-26
- Location
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- Location
- Reviewing
- Sky
- Date
- 2022-07-12
- Comments
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Absolutely abysmal. Please save yourself from using this pathetic excuse for wifi and go with another provider. I've lost count on how many times this horrendous wifi cuts out a day.
The stability of this wifi is non-existent. I used to live out in the country and have an uncommon internet provider and that was better than this "super fast broadband". Nothing in that statement is correct. "Super" is incorrect because it barely even works, "Fast" is incorrect because it's slower than a dried out snail and "Broadband" is stretching it. This is a clown's version of wifi. I called them up and after waiting around 25 minutes for an answer, they sent a "booster" over that did absolutely nothing. Just another excuse for them to take even more money. They're just as bad as these call scammers. They take your hard earned money for literally no service. It would be a massive stretch to call this a service.
So in conclusion, stay as far away from sky as possible. If they offer you their broadband in any of their packages, turn them down. Whatever you do don't accept their offer. It's just an excuse for them to suck up your money like a hoover.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-04-24
- Comments
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Wifi has been awful recently, always get lag when playing games even with second highest wifi speed. So unreliable it’s a joke. Even have to use 4G !
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-06-20
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-02-18
- Comments
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Absolutely disgraceful of Sky as per usual cancelled 5 months ago and been out of the country to come back to see they've continued to direct debit money from my account due to a "system error". Plenty of history with Sky where I've had packages cancelled but continued to have my money taken out from my account. Pitiful and no forthcoming sense of apology. I'm a contractor and the 30mins I've been on the phone (and still am) has equated to £60 loss of earnings. Not only has Sky wrongly taken my money, the cost me further money by wasting time on the phone. Absolutely apoplectic with the company's blasè attitude and exasperated to have conversations like this AGAIN. Shameful of Sky. Wouldn't recommend Sky to anyone.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2022-08-03
- Comments
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Having been with other companies before, Sky is a massive massive let down. The broadband was very unreliable and it would always have issues at night and during peak hours. As someone who works from home, during almost every call the internet would cut out or the speed would drop massively. I feel so disappointed with the service and am so glad I am moving so that I can never use this horrible company ever again.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-06-21
- Comments
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Terrible. Just plain terrible. Stick with BT. Writing this using Sky. It took forever to even get to this page.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-06-09
- Comments
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my broadband speed has gone down from 11Mb with BT to 4.7Mb with Sky. So am I happy?
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-09-12
- Comments
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Absolutely appalled by the customer service. Been with the company 18-19 years had all the stuff and pay over the odds to have it. One month where we have asked for help and they have not even tried to help. Do not recommend.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-07-12
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-01-05
- Comments
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After being 15 months a sky customer paying for my landline and broadband connection, after having changed 6 filters and having complained a dozen times for a slow or no internet connection, sky asked me to pay £65 for an engineer visit or free engineer visit but with a new 12 month contract! The worse blackmail I have had during my 57 years of life. What is next?
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-11-16
- Comments
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Slow as anything. Takes to long to connect
- Location
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- Location
- Reviewing
- Sky
- Date
- 2022-03-17
- Comments
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I wish I never went with sky! Complete scammers! My bill started at £46.99, now they have put it up to £91.00!!!??? Absolutely disgusting!! But hey if I was a ‘new customer’ I would be paying what I was originally, they pull you in with a deal and then you’re stuck and they hike up prices. How they are still running I do not know. Customer service completely useless as well. Appalling.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2019-02-23
- Comments
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It has good speed when it is working but it drops out ALOT. Also, when a family member walks into the hub room, I get a loose connection. I’m quite sure that my family are NOT electric.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-06-03
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-02-11
- Comments
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Garbage provider, i`ve had Sky for 3 days and its completely garbage.. Ping keeps spiking from 50 to 2000. Sometimes works fine, however most of the time i can barely surf internet. No chance of playing online games either cause if pings spikes. I don`t even know what im supposed to pay for..
- Location
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- Location
- Reviewing
- Sky
- Date
- 2023-09-21
- Comments
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Promised a price, yet the bill is double, sky refused to sort it out.
Hours and hours on the phone being passed from pillar to post with still nothing being done. Totally disgraceful. I would recommend any one other than sky for your broad and needs
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-03-09
- Comments
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It is really shocking service, i have only internet in the hallway and no internet in bedrooms and livingroom, they are not going to fix it and say you need to pay for engineer .im paying monthly for no internet and if i want to fix it ill be charged.shocking it doesnt have zero rating otherwise i would give zero
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-09-20
- Comments
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Broadband speeds used to be 11mb, but 5 months ago, it slowed right down to less than 2mb and kept cutting out intermittently. We've had a new router, sky engineers and BT engineers out. Nobody can figure out what the problem is. It has taken months to get to this stage and I was told I would get a a refudn for our troubles. Now they have told me they will only refund the £10 cost for the broadband. Not the line rental even thought we only have the line for the internet. We don't even have a phone. And even though we have not been able ot use any of the on demand services and films etc that we pay for as they require the internet. Don't trust this scamming company. They are scum.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-01-04
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-08-29
- Location
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- Location
- Reviewing
- Sky
- Date
- 2019-11-21
- Comments
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The least reliable broadband service I’ve used before. Goes down a lot more frequently than any other I’ve used in the past. Once down takes a long time to come back up.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-09-04
- Comments
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Sky customer service is appaling. I have never dealt with a worse company in my life. Waited in on the 26th of August for five hours for our engineer to show up which they never did. Didn't even phone to let us know they were not coming or why. We phoned and they said they would book us in for a new installation date. Turns out we have to wait a further 3 weeks to get internet. Have phoned repeatedly to try and get an earlier date to which we are told that is the next available day and that they cannot do anything. They would not even put me through to the manager. Would NOT recommend going with SKY!!!!
- Location
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- Location
- Reviewing
- Sky
- Date
- 2021-10-30
- Comments
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I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early.
This caused my data to run over which I am being charged for by Sky.
I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly.
I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!
- Location
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- Location
- Reviewing
- Sky
- Date
- 2015-01-06
- Comments
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Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-04-17
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-11-12
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-12-24
- Comments
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As much as I can't stand BT, you can at least guarantee a quick resolve of your issue. Sky on the other hand are an absolute joke. I contacted them to say my broadband wasn't working and was given a 5 day repair and,if I wanted, which I told them to shove, £2 compensation. The problem with sky is they have to go begging to BT to resolve the issue and BT really don't give a f%ck. So if you don't want to use BT try one of the cheaper suppliers because their backup are every bit as good, if not better than sky.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2019-10-07
- Comments
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We have moved the house, so i contact sky to transfer broadband in new home
They said moving home is for free but have to pay £60 for sky hub, i just told them 2 months back when i bought their broadband i payed already so i can't pay again £60 for installation, 1 of the team said you people will keep on moving and we can't install for free i just told them this was 1st time we moved not evrytime, i told them i cant afford to pay £60 so they gave me 3 option :
1st option: to pay for installation
2nd option: to give them broadband hub back and pay £60 monthly instead of £34
3rd option: broadband cancellation and due to contract i have to pay £105
In all these 3 option its just loss for me
Staff is saying you agreed with the broadband 18 months contract i have to decide from any 3 option if i had knew we were about to move then i would had never went for broadband.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-08-04
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-09-05
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2016-06-17
- Comments
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This internet is a joke.
I can't host a game because everyone would be lagging
If you want DECENT internet DO NOT BY SKY
- Location
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- Location
- Reviewing
- Sky
- Date
- 2014-12-17
- Comments
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Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-03-24
- Location
-
- Location
- Reviewing
- Sky
- Date
- 2023-11-04
- Comments
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The wifi is so so slow, my devices keep disconnecting because the signal is “too weak” never had problems with other companies and before having sky in the past there was no issues. But now I can’t even use my console to play, I’m
Using my mobile data as WiFi to play on my PlayStation as it’s faster than the actual WiFi. Was told there will not be any WiFi problems but since we got the WiFi, there has been nothing but issues and disappointment definitely a waste of money.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-12-16
- Location
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- Location
- Reviewing
- Sky
- Date
- 2017-09-27
- Comments
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Amazingly bad customer service and overall rubbish broadband issues. I don't think they could provide a worse service if they tried.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2016-09-10
- Location
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- Location
- Reviewing
- Sky
- Date
- 2020-05-14
- Comments
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Worlds worst WiFi I could literally get a can of baked beans and create a better broadband I will constantly lag and it can barely look YouTube videos do not get this trust me it’s trash
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.