Sky Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 19907 customer ratings since 2017-12-15 (Show all time ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1489 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
I have joined up with sky I spoke to a woman first was promised a new sky box and my broadband would go live on the 5th October I did request for an eingineer to come to my property they said I will not need an engineer to come out as I can do it myself, the service I have recieved from the team has been unprofessional I have been cut off the phone speaking to an adviser and they are still charging me for a service I have not recieved!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
To be honest the sky tv is pretty good but the broadband is absolutley shocking. The phone line where you plug your router in isnt working and sky are refusing to send out an engenier and our swich on date was 24th feb its the 27th now and still no broadband yet in still being charged for it. You really need to fix your service sky. im begining to think virgin media is netter than this load of crap
Sky  
1/5. Sky can be used to google things. Online gaming , stream watching or streaming is not available because of unstable connection. 50ms-10k ms online gaming....
Sky  
Absolutely disgraceful of Sky as per usual cancelled 5 months ago and been out of the country to come back to see they've continued to direct debit money from my account due to a "system error". Plenty of history with Sky where I've had packages cancelled but continued to have my money taken out from my account. Pitiful and no forthcoming sense of apology. I'm a contractor and the 30mins I've been on the phone (and still am) has equated to £60 loss of earnings. Not only has Sky wrongly taken my money, the cost me further money by wasting time on the phone. Absolutely apoplectic with the company's blasè attitude and exasperated to have conversations like this AGAIN. Shameful of Sky. Wouldn't recommend Sky to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Terrible. Just plain terrible. Stick with BT. Writing this using Sky. It took forever to even get to this page.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
my broadband speed has gone down from 11Mb with BT to 4.7Mb with Sky. So am I happy?
  • Satisfaction
    1 star
  • Speed
    1 star
Sky  
Absolutely appalled by the customer service. Been with the company 18-19 years had all the stuff and pay over the odds to have it. One month where we have asked for help and they have not even tried to help. Do not recommend.
  • Speed
    4 stars
  • Reliability
    3 stars
Sky  
Do not get. Wifi is very slow and it looses connection very easily. Not reliable at all.
Sky  
After being 15 months a sky customer paying for my landline and broadband connection, after having changed 6 filters and having complained a dozen times for a slow or no internet connection, sky asked me to pay £65 for an engineer visit or free engineer visit but with a new 12 month contract! The worse blackmail I have had during my 57 years of life. What is next?
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Slow as anything. Takes to long to connect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Appalling. I had broadband, well below the promised speed. By the time they did anything about it I had moved. Given a date for activation - nothing happened. I kept phoning and being given new dates - no change. Never use this company.
Sky  
Garbage provider, i`ve had Sky for 3 days and its completely garbage.. Ping keeps spiking from 50 to 2000. Sometimes works fine, however most of the time i can barely surf internet. No chance of playing online games either cause if pings spikes. I don`t even know what im supposed to pay for..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
It is really shocking service, i have only internet in the hallway and no internet in bedrooms and livingroom, they are not going to fix it and say you need to pay for engineer .im paying monthly for no internet and if i want to fix it ill be charged.shocking it doesnt have zero rating otherwise i would give zero
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Broadband speeds used to be 11mb, but 5 months ago, it slowed right down to less than 2mb and kept cutting out intermittently. We've had a new router, sky engineers and BT engineers out. Nobody can figure out what the problem is. It has taken months to get to this stage and I was told I would get a a refudn for our troubles. Now they have told me they will only refund the £10 cost for the broadband. Not the line rental even thought we only have the line for the internet. We don't even have a phone. And even though we have not been able ot use any of the on demand services and films etc that we pay for as they require the internet. Don't trust this scamming company. They are scum.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
Sky  
Really slow and a complete rip off, supposed to be no slow downloads rubbish
Sky  
Sky customer service is appaling. I have never dealt with a worse company in my life. Waited in on the 26th of August for five hours for our engineer to show up which they never did. Didn't even phone to let us know they were not coming or why. We phoned and they said they would book us in for a new installation date. Turns out we have to wait a further 3 weeks to get internet. Have phoned repeatedly to try and get an earlier date to which we are told that is the next available day and that they cannot do anything. They would not even put me through to the manager. Would NOT recommend going with SKY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Absolute shambles, speed reduction all the time, cancelled and went to bt,sky then took an extra months payment from my account phoned them and was told that I had to wait 45 days to get my money back , complete crooks
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Sky  
12 o clock at night and still too slow two stream a film, the worst internet provider ever stay well away
Sky  
I think Sky is the worst provider ever.They have not fixed my broadband problem. They send engineers who do not know how to fix things. They dont communicate to the engineers beforehand what kind of problem the client has. You have to wait ages to talk to an agent on the phone. What a horrible service!!!!
Sky  
Worst WiFi I’ve ever experienced it only works when sitting in the room it’s in and it’s still slow and the advert saying it can be reached all over the house is rubbish! Don’t recommend!
Sky  
Sky is the biggest waste of money and a huge rip off they promised 12mbs and me and my family are getting 500kbs and 2 rooms don't even get wifi can't wait to leave this heap of rubbish
Sky  
This internet is a joke.
I can't host a game because everyone would be lagging
If you want DECENT internet DO NOT BY SKY
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Sky  
Sky Internet has to be the most appallingly slow peice of s**t out there. Wish we had gone with Virgin media, much much faster than this so called broadband.
  • Customer Service
    3 stars
Sky  
Do not believe what Sky tells you they fail to deliver ANYTHING that they promise. My phone line has not worked properly since I switched to Sky and they are not interested in solving your issues. It has been three months now and it is still the same and unusable. They have sent two engineers to take a look and both of them said there is nothing they can do and that they sent the wrong person. I strongly advise against switching to Sky.
Sky  
Amazingly bad customer service and overall rubbish broadband issues. I don't think they could provide a worse service if they tried.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Awful lagged out over 25 times in 1 hour today someday it is even worse. Don't get sky it is a waste of your money and you can save money and get BT or Virgin.
Sky  
Not even worthy of one star. The wifi box is outside my bedroom and I can't access the wifi any where in my room or any where else in the house apart from next to the wifi box. Sky is way to expensive for the service they're providing and I am disgusted at the lack of help and lack of manners at sky customer service. This has been going on for 2 years and I'm hopefully switching to a different supplier because sky is a joke. NEVER SIGN UP FOR SKY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Very unreliable, overcharging you without telling you and with out any explanation, very un-profesional customer services (Himy), would never recommend it to anyone
Sky  
broadband to my flat poached by engineers on 2 separate occasions from flats below me. On second occasion called sky who assured me it would be fixed. They refused to send out an engineer on the weekend but sent 1 out regardless on a weekday on 2 separate occasions when I was at work?!! 4 engineers & 2 months later & problem not fixed but assured by sky that I will be reimbursed for my monthly spendage - finally engineer fixed it with a simple solution & when I requested reimbursement for the £84 I was spending each month was told that they would only give me 1 weeks reimbursement because I wasn't around for the 1st engineer!!
Disgusting- if I could give 0 points I would
  • Speed
    1 star
Sky  
Awful customer service, rude arrogant. Consistent lies, I know about IT and network speeds as I work in the IT industry myself. When reporting issues with speed I was told it is our problem deal with it. complete refusal to do anything, so at the moment we are paying £45 a month for half the speed we should be getting. Soon as contract is up, we will be leaving for another provider. Shockingly bad!!!
Sky  
We have had an ongoing issue with our sky broad band for about 3 months. Internet had been on and off. Sometimes off for days at a time. After numerous calls to sky...recently everyday the issue is still to be resolved. We have been instructed to buy a new router which did not work then 2 days later a engineer and now a week later they want us to pay for another engineer to come out. We are paying for broad band and on demand services which cannot be used. Id advise using another provider if you want any reliability and to save money.
  • Customer Service
    3 stars
Sky  
Literally the most pathetic excuse for an internet provider you could ever be scammed into a package for. The speed of the internet is entirely unpredictable but nontheless it takes 20 minutes to download 1GB files which is pathetic by today's standards, the connection itself is iffy too, you never know if you'll be able to keep a consistent ping to anything and whether or not you'll be able to watch the minimum acceptable video quality (720p) sometimes it even buffers on 144p. What happened to "no buffering" sky?. virgin media is better in every single way, it is more reliable in terms of the speed of the internet (in my opinion it eclipses the sky packages) only taking an average of 5 minutes to download much bigger files than sky could manage in an hour. all in all, Don't waste your time with sky and find a better provider because it is disgustingly bad.
Sky  
I've had sky a while now and this month they've billed me 107 pounds considering it's supposed to be 45pounds ! I've rang them only to be spoke to like a child and for them to say that's the amount I've got to pay well I can say I'm defiantly not paying it and I will be changing !
  • Speed
    2 stars
  • Reliability
    2 stars
Sky  
Awful broadband speed less than 1mb upload and less than 2mb download speed. Tried contacting sky about the issue and continuously get fobbed off about improvements in the area, well it's been like it since I moved in, 2 and half years ago. Poor service and poor customer care.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
mansfield Sky  
I was a new customer with Sky. But now I wish I never joined Sky. I have so many regrets.I have had two months of nightmare. The Wifi on my mobile and my sons mobile we had no connection with the internet. I called 3 to 4 times to Sky customer services and I was told to follow the instructions online and change the channel number. when I wanted Sky to send someone out to check our lines it was clear to me they didn't want to waste their money sending someone out. I waited for the Manager to contact me but I got no call back. I had to pay £20 to Vodafone network for internet and I was at the paying Sky £22 too for the service I wasn't receiving.I waited over two months but we were receiving no internet connection on our phones. I Then cancelled the contract with Sky But I have to now pay a fee of £79.20 for cancellation. it wasn't even my fault. I feel I was taken advantage of. They don't want to waste a penny on their customers but instead they take money off them even though we're not at fault. no one was bothered. I have never had bad experience with any other network services. I will never join Sky again I've lost a lot of money because of them.
Mrs Akhter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Sky  
absolutely terrible. the worst broadband i have ever come across which cuts off every half an hour. if youre thinking about moving to these, dont. you will regret it instantly.
... Sky  
Since I switched to Sky I have had to put in 5 service calls. I had BT Infinity normal broadband I upgraded as I had thought a much better service to unlimited fibre optic with Sky. I never had to contact BT. Very unsatisfied. Can you help I obviously had to sign up to a contract with Sky. Their router seems to be pants.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
11 Mitford Road Sky  
Your service is great. Not! I run quicker than your connection 0.2mb a sec that awful which sums up sky
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
16 Chester road Sky  
Really poor broadband speed also the broadband connection regularly drops out.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
17 The Maitlands Sky  
Poor and intermittent service.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
20 HIGHHEATH,WASHINGTOTYNE AND WEARN Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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