Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second to none with Sky Q and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-Fi hotspots

Need help choosing? Give us a call on 0800 083 2414   Go to site

Sky Broadband Unlimited with Pay as you Talk
£18.00 for 18 months
£31.00 thereafter

£9.95 upfront cost

  • 18 months reduced price
  • Truly unlimited usage
  • 11Mb average download speed
  • Free McAfee Internet Security
  • Add a Sky Talk package for just £4
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Entertainment with Broadband Unlimited
£33.00 for 18 months
£55.00 thereafter

£39.95 upfront cost

  • Reduced price broadband and TV for 18 months
  • Truly unlimited usage
  • 3 months free Spotify subscription
  • 1TB Sky Q, their best ever TV box!
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Build your perfect TV bundle with add ons from £5 a month!
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Fibre Max
£27.00 for 18 months
£45.99 thereafter

£9.95 upfront cost

  • 18 months reduced price!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Reasons to choose Sky

  • Fibre packages available - Fibre Max has speeds averaging 63Mb
  • Truly unlimited broadband -  with no caps or traffic management
  • Fixed price guarantee - 24 month price guarantee on select TV + broadband deals
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • Sky Q box - all new Sky TV customers get the industry-leading Sky Q box as standard
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, Xbox, laptops and phones where there is a broadband, wireless or 4G connection available
  • Free wi-fi for Sky Broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Standard broadband not available outside of Sky network areas - although Sky's network does cover more than 90% of UK homes
  • No standalone broadband available - you can take Sky Broadband without TV, but phone line rental must be paid on all packages
  • No short contracts - standard contracts are 18 months with no shorter options available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

Features at a glance

  • 11Mb average download speeds and 0.8Mb average upload speeds outside fibre areas, Fibre Max averages 63Mb downloads and 18Mb average upload

  • 12 month contracts as standard, 18 months for TV

  • Download allowances are truly unlimited

  • Free activation for standard broadband, £50 for fibre, often discounted during promotions

  • 24 hour technical support

  • 10 email addresses with every account

  • McAfee Internet Security Suite, free for 12 months for three PCs

  • AC-rated Sky Q Hub broadband router, £9.95 delivery charge applies

  • TV options are unrivalled in both content and features, including Ultra HD through the 2TB Sky Q box

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

2.8 stars
  satisfaction rating based on 17892 customer ratings since 2018-02-20. See more Sky customer ratings and reviews.

Details last checked on 2019-02-19

Scroll for More
Package    
Speed    
Usage    
Contract  (Sorted)  
1st Year Cost    
Monthly Cost    
Sky Broadband Unlimited with Pay as you Talk More Info

Special offer: 18 months reduced price + no activation fee online!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£226 £18.00
£31.00 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Broadband Unlimited with Pay as you Talk (Existing Sky TV Customers) More Info

Special offer: 18 months reduced price*!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£226 £18.00
£31.00 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Max More Info

Special offer: 18 months reduced price + no activation fee online!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£334 £27.00
£45.99 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£436 £33.00
£55.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Kids TV and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£496 £38.00
£60.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Fibre Max More Info

Special offer: 24 months reduced price fibre and Sky TV + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£544 £42.00
£69.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£556 £43.00
£74.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Kids TV and Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£604 £47.00
£74.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema and Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£664 £52.00
£88.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Sports and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£712 £56.00
£85.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Sports and Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + free Sky HD + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£820 £65.00
£99.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema + Sports and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£892 £71.00
£101.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-02-19

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 17892 customer ratings since 2018-02-20

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Often lose broadband and have to ring our own house telephone number which starts up broadband again. Broadband speeds very up and down.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Home Sky  
If you've never lost your **** in 0.5 seconds you've clearly not spoken to sky customer service's.

3 phone calls and 3 different answers later and we still have no internet!!!!

Absolutely shocking!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire Sky  
Not very good speed
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
IP270NW Sky  
Worst ever by far. Cuts out throughout the day and night and constant speeds of less than 0.1 MB.

Called them to resolve and advised me to cancel as nothing they could do about speeds.

AVOID at all costs. You'd be better off using your mobile hotspot.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Belfast Sky  
The worst broadband provider. Twice rescheduled our installation without our approval. Non responsive. Customer support unable to help or solve anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
this company is robbing...this company are making me skint. Avoid the area I live in im limited to which broadband I can use sky seems the quickest so far but money money money is all they care about,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
langwith Sky  
Beware before taking out a contract!!! I recently switched from talk talk to sky as it was a better deal. As it is the same line I knew I would get the same speeds and they had never been a problem so thought, why not? It turns out that the router included is terrible and has a lot of interference! To the point where I cannot receive signal in parts of my (small) house. As a result I use my mobile data (also sky) and need to buy extra data every month. This obviously suits sky as they are receiving more money! Don’t bother calling the tech team as they will put the phone down on you as soon as they realise you can’t be fobbed off, you then cannot leave sky without penalties as you haven’t gone through the tech team. How convenient that I spent the. Best part of 15 minutes on the phone with them but nothing was recorded on my account? Sky employ sneaky tactics to keep your custom.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Middlesbrough Sky  
AVOID SKY AT ALL COSTS UNLESS YOU WANT TO PAY FOR SERVICES THAT DON'T WORK!

Had sky installed and broadband wouldn't work. It had to be turned off and back on, sometimes every few minutes as the signal kept dropping out. Reported to several times Sky via Facebook messenger and chat. When asked why I had to keep repeating myself each time I contacted them, they said it was because these types of messages don't save / aren't recorded. Kept being dismissed as they'd checked the line and signal was fine.

Sent in a complaint and requested an engineer visit. Sky called when I was at work and said they'd pass me to technical team to arrange engineer visit. Passed over, technical team said line test fine, so wouldn't send engineer. Said engineer who installed it could have done it wrong, so needed to check connections. Explained no mobile signal at home and unable to communicate with them via home phone or internet as signal constantly cutting out but still wouldn't send engineer to look at it!

Chat conversations continued. Advisor asked me to change the wifi connect on my TV. I asked why this would make any difference as broadband issue. He insisted this would fix problem. No change.

Next advisor I spoke to said that changing TV settings wouldn't make any difference if fault, so didn't know why it'd been asked to do this. Still no solution. Refused engineer visit.

Had my electrician look at it and the main point hadn't been installed correctly. There were scorch marks inside, where there were around 10 live wires but only 2 were connected and in use.

Called sky and spoke to a rude woman, who again tried to completely dismiss me. Kept refusing to send an engineer despite the fact there was a risk of fire. She actually said "the scorch marks are just cosmetic." Also kept refusing to let me speak to a manager. Finally some to a manager, who was also very rude and kept telling me there was no issue as line test fine and wouldn't send an engineer. I kept repeating it was a fire risk and my house could burn down but he didn't care AT ALL. Eventually he said, "so you're worried it's a fire risk?" I said of course, that's what I've been saying, theres scorch marks that shouldn't be there if installed correctly. To which he snapped "Well that would be a health and safety issue, so we'd have to send an engineer" Which is what I'd been asking for for several weeks! He passed me back to his rude colleague to book the appointment, who said the earliest was in 3 weeks time. So I said my house could burn down in that time, this is ridiculous. She continued to argue and said there were no apointments in diary until then and nothing she could do. I said it wasnt good enough as fire risk and needed to send engineer now. Miraculously she found an appointment 2 days later.

My dad was at home when the engineer arrived, I was at work. The engineer found SEVERAL FAULTS, both inside and outside of my property. Main box installed incorrectly inside, causing scorch Mark's. Line into property faulty. Went up telephone poll outside and found wasps nest inside box at top. Checked box at bottom and completely waterlogged. Went down the street to check the main box and found it had a major wiring fault. He bypassed the issue temporarily but said he would need to return with temporary traffic lights to close road and fix, as major job. He explained all of this to my dad and kindly called to explain it all to me. When he said the line into our property was faulty, I asked why the tests sky were doing kept saying it was fine. He said the remote test conducted wouldn't be adequate to detect a fault like this and wouldn't detect any faults outside the property within the boxes. He said if the issue has just been inside out property, we wouldn't have recieved a bill for a SEVERAL HUNDRED POUNDS. Sky never mentioned any fee. But he said, as so many issues outside, company responsible for maintainence, which clearly hadn't been done and so Sky responsible for paying bill. He said our connection should be okay now and he'd send a full report to sky.

Comaplined to sky and requested broadband installation charges be refunded as installed incorrectly and in a dangerous way, which could have caused fire. Requested refund for broadband charges during this period as unable to use them. They refuse to refund my money and have requested a copy of the many chat sessions, that they've told me do not save / record in any way. I've requested to speak to a manage numerous times and been ignored. They've denied the report from the engineer shows the issues I have stated but refuse to give me a copy of it.

Sky are LIARS, who will do anything to STEAL MONEY from their customers. They refused to send an engineer when their EQUIPMENT POSED A FIRE RISK DUE TO INCORRECT INSTALLATION, they FAILED TO MAINTAIN EQUIPMENT IN STREET meaning I had NO INTERNET FOR MONTHS and are now DENYING THIS CLAIM and REFUSING TO REFUND MY MONEY FOR SERVICES COULDN'T USE due to their INCOMPETENCE NEGLIGENCE!

I WILL NOW BE TELLING EVERYONE POSSIBLE ABOUT THIS UNTIL MY MONEY IS REFUNDED. PLEASE NOTE THAT MY DIRECT DEBIT WILL BE CANCELLED UNTIL MY MONEY HAS BEEN RECOUPED OR REFUNDED.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK Sky  
Joke, the connection was good at the start. The more you get into it the worse it gets. Connection won’t even work upstairs most of the time. Really do not recommend especially with consoles. The connection doesn’t even work I would be lucky to get connection on my phone in my room never mind on my Xbox. Seems to be the connection is horrible all day and as soon as it his 11:30pm-12am it doesn’t even work at all it’s gone.
  • Satisfaction
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland Sky  
Paying for fibre broadband, supposedly 40mps, getting 1-2 at max, customer service is useless and say its not their fault, cant wait to leave and go with virgin m, had a very argumentative customer service on the phone when trying to explain my problem and pratically got shouted at and said theres nothing more they could do, absolutly disgusting, virgin offer 100mbps at the same rate im paying for sky, they sent me a new router to see if that would solve it, but it hasnt virgin here i come
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband compensation

Get automatic compensation when your broadband goes down

Posted on 2018-12-13 16:07 in News EE Zen Plusnet TalkTalk Sky BT Virgin Media

You could be in line for compensation next time your internet goes down, following an agreement involving some of the UK's biggest broadband providers.

A voluntary code introduced by industry regulator Ofcom states that, from early next year, providers will have to reimburse customers if they lose broadband or landline phone service.

So far, BT, Sky, Virgin Media, TalkTalk and Zen Internet have signed up to the agreement. Plusnet and EE have also indicated that they may join.

What you'll get

Under the plan, customers will receive £8 per day in compensation when their broadband goes down and the fault takes longer than two days to fix.

In addition, there will be £25 compensation when an engineer misses a scheduled appointment, or cancels within 24 hours.

Plus, customers will receive £5 per day when new services they sign up for do not start on time.

Homes, and small and medium businesses are eligible.

There are some caveats. You won't get compensation if you're the cause of the problem, like if you damage the wiring in your home or are out when the engineer arrives. Most faults are also likely to be fixed inside two days, so you could still experience disruption without being compensated for it.

Openreach are also involved in the scheme, since most faults occur on their network (apart from Virgin Media, who use their own infrastructure). They have said that they won't compensate the broadband suppliers in the event of force majeure events like flooding, leaving the onus on the suppliers themselves to foot the bill in those instances.

After a consultation in Spring 2017, Ofcom published their judgement in November 2017, giving retail and wholesale providers a 15 month deadline by which automatic compensation had to be in place. This means that the very latest we can expect to see the system working is mid-February 2019.

Your consumer rights

The agreement is the latest in a line of measures designed to the experience of broadband users, and ensure we're all getting value for money.

You can already exit your deal early and without penalty in the event of mid-contract price rises, or if the service you're receiving is simply not up to scratch. And the process to switch broadband is also now much simpler than it used to be.

You can find all the information you need on these subjects and more in our guide to your broadband consumer rights.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Although Sky are known for their satellite TV service, they don't offer satellite broadband. Their broadband comes through a BT phone line like most other providers.

Sky’s low cost broadband network is the second largest (third if you count BT), available to more than 90% of the UK population as of 2015. Sky’s fibre optic broadband service uses the Openreach fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to over 94% of UK households, including all but the most remote rural areas.

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky offer two core packages catering to different speed and download requirements. You can customise them by adding your choice of TV bundles, as well as landline and mobile calls.

There is one standard broadband package and one fibre option:

  • Sky Broadband Unlimited - totally unlimited standard broadband with speeds averaging 11Mb, on an 18 month contract
  • Sky Fibre Max - a high-end fibre service with speeds averaging 63Mb on an 18 month contract. Usage is totally unlimited

If neither of these packages are right for you there are a couple of other fibre options you can pick when signing up. These have slower speeds, averaging 36Mb, and you can choose either unlimited or a service with a 25GB download limit. That would be suitable for very light users only. If you take Sky Fibre Max with a TV package you can get it on a 24 month contract with a fixed price guarantee for the length of the deal. No mid-contract price rises!

Sky Fibre Max comes with a speed guarantee. When you sign up you'll be told the minimum speed you should be able to get. If your service falls below that speed during the first 30 days you can claim your money back on that first month, as well as any setup costs you paid. You'll also be given the option to switch to the next best fibre package - most likely one of the 36Mb deals. Alternatively, you can cancel with no charge. Visit Sky for more information on the Sky Fibre Max Speed Guarantee.

All packages come with a Sky Talk calls plan, which can be upgraded further to include Anytime or International calls. You can also add a mobile plan. As a broadband customer you'll get unlimited free calls and texts with any Sky Mobile data plan.

What TV packages are available?

Sky TV is the UK's leading premium TV provider, with the largest selection of movies and sporting events.

Sky comes into your home via a satellite dish that needs to be installed on your property. You get a 1TB Sky Q box as standard, which allows you to record three shows while watching a fourth. You can upgrade to a 2TB box for extra features, including support for UHD broadcasts and the ability to record five shows at once.

There's on-demand viewing, plus support for watching on your phone or laptop via the Sky Go app. In addition, the Sky Q box lets you watch Netflix on your TV. All Sky TV deals are on a deal of at least 18 months.

The channels are divided into a series of bundles:

  • Entertainment - over 300 channels, including Sky Atlantic, Fox and Gold. This is the base package, and you need to have this in order to take any of the other bundles
  • Cinema - 11 channels split by genre, along with over 1000 movies available on demand
  • Sports -  seven channels dedicated to specific sports, plus a couple of free channels including Sky Sports News. You can select up to three channels at a lower price, on a 31 day rolling contract, or take them all on an 18 month deal
  • Kids -  add 11 channels and 5000 episodes on demand, on a 31 day contract
  • Box Sets - over 400 UK and US TV shows available on demand, on a 31 day contract
  • HD - upgrade your Entertainment channels to HD on a 31 day contract

Entertainment and Cinema are on 18 month contracts, and the price rises when the contract ends. The other channel packages can be had on 31 day rolling deals, but you cannot sign up for these on their own. The Entertainment bundle comes as standard - you have to take it even if you really only want the sports channels, for example. You may also be charged a setup fee in all cases.

Sky Q Multiscreen is also available as an add-on, enabling you to watch your channels and recordings on other TVs in your home as well as on tablet computers. If you have a 2TB Sky Q box then Multiscreen may be requred to unlock some advanced features.

Although Sky is available for most people, having a dish installed may not always be convenient or possible. Sky is expected to roll out dish-less streaming TV services in 2019.

Which package should I choose?

Sky Broadband has something for every level of user, and the packages can be customised to ensure you get exactly what you need.

Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s average speed of 11Mb is sufficient for these things and you won’t be artificially slowed down at peak hours.

If you want fast and unlimited then take a look at Sky Fibre Max, averaging 63Mb. Which you choose depends on the size of your household - whether it's a large family or a student house, for instance - and if they are likely to be streaming, gaming and downloading at the same time.

Once you've chosen your broadband service you can customise it by choosing the Sky Talk bundle you need, if you make lots of landline calls. You can also add your choice of TV bundle. This gets you a 1TB Sky Q box as standard, with the option to upgrade to a more powerful 2TB box offering double the storage, the ability to record more channels and Ultra HD support. See below for full details about the different types of Sky Q box.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you want to watch TV on your tablet, or in more than one room?
  • Would the expense of the faster speed of fibre packages worth it for you?
  • Can you find the TV channels you want cheaper elsewhere?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on-demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 4G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 4G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you… without even needing an actual television.
  • Sky Q Hub - The 802.11ac wireless router allows up to 64 devices to connect at the same time, and supports both the 2.4GHz and 5GHz frequency bands for a better and more reliable connection. In practice this means higher connection speeds at longer distances with compatible devices.
  • Sky Q Box - All TV customers receive a Sky Q box. The standard option - a 1TB box - allow you to record up to three shows simultaneously, while watching a fourth. It has enough space to record 500 hours of standard definition TV, and has full Multiscreen support (for an extra fee). There's also the option to upgrade to a 2TB box for an extra one-off fee. This enables you to record five channels as standard, while watching a sixth, and has support for Ultra HD broadcasts among its extra features. 
  • Sky Wi-Fi - Sky Wi-Fi is available to Sky broadband customers and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply).
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. It can be installed on three PCs.
  • Broadband Shield - Sky's Broadband Shield enables you to control the kinds of content that can be accessed on your network.

What do I get with Sky TV?

With Sky TV you get access to a vast array of TV channels and content, both live and on-demand. It's delivered to your home via a cutting edge Sky Q box.

All customers signing up to Sky TV get a Sky Q box as standard. The basic 1TB box offers many cutting edge features, including:

  • 1TB hard drive - Enough space to store 500 hours of standard definition TV.
  • Record three shows - You can record up to three channels at the same time while watching a fourth.
  • Multiscreen capability - Watch recordings around your home on either a free Sky Q Mini box or your tablet computer, or pause on one device and continue watching on another. Requires additional Sky Q Multiscreen subscription.
  • Mobile device support - The ability to save recordings to a tablet or other mobile device to watch on the go. Available as part of the Sky Q Multiscreen add-on.
  • Wi-Fi hotspot - The Sky Q box and any Mini boxes work as wi-fi hotspots, which can help to improve the wireless signal around your home.
  • Netflix support - You can watch Netflix through your Sky Q box, if you've got a subscription.

The Sky Q Multiscreen feature requires an additional subscription of £12 per month. This provides you with a Sky Q Mini box that connects to another TV in your home (you can add more TVs for a one-off fee of £99 each), and also enables you to stream your recordings to a compatible tablet. You can stream to one tablet at a time with a 1TB Sky Q box, or two tablets if you upgrade to a 2TB box.

If you choose to upgrade to the 2TB Sky Q box you get a number of extra features. As well as the extra storage space - enough for 1000 hours of SD TV - you can record five shows while watching a sixth. You can also watch Ultra HD broadcasts - although you do need to take out the Sky Q Multiscreen subscription to unlock this - and you get an innovative Sky Q Touch Remote powered by Bluetooth. The 1TB box gets a standard IR remote.

The monthly price is the same whichever box you choose, but the 2TB model increases installation costs to £75 if you take Multiscreen, or £199 without. By contrast, you pay a £20 installation fee for the 1TB box. In either case you won't actually own the box - you keep it for as long as you maintain your subscription. This also applies to the Sky Q Hub.

Once you have subscribed to the Sky TV service you get access to all of your chosen channels - including the optional Sky Sports and Sky Cinema - plus a full suite of on-demand services, including:

  • Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
  • TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
  • Showcase - A selection of the week's best television.
  • Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
  • Sky Cinema - Take out a Sky Cinema subscription with your package, and you'll have access to over 800 movies online.

The Sky Q boxes come with wi-fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband - Sky offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Cinema. Even the most basic Sky TV packages offer the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. The Sky Q box also builds in Multiscreen support (for an additional monthly charge), so you can catch your favourite shows on TVs and tablet computers around your home.
  • Some of the best wi-fi kit available - With the Sky Q Hub, you get one of the most reliable and best performing wireless routers provided with a broadband service. 
  • Reliability and Customer service - Ofcom's Telecoms and Pay TV Complaints Report from January 2019 showed that Sky had the fewest complaints for broadband, landline and TV out of all the major suppliers. Sky have had the highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers. You can add a mobile deal, too.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Expensive for the full deal - A full Sky TV package can get pretty expensive, especially if you only want to watch certain shows or channels. Check our guide on the best value pay TV services to see if you can get it cheaper elsewhere.
  • Sky Talk line rental required - Unlike with Virgin Media, a phoneline is required to access Sky's standard and fibre broadband products, there's also no option to pay one provider for phone services while taking only broadband from Sky, although Sky TV can be combined with other broadband providers. Sky's combined broadband and line rental packages are competitively priced though, with optional call plans for cheaper calling if required.
  • Many flagship TV features cost more - A number of Sky Q's widely advertised features actually require the additional Sky Q Multiscreen subscription, which adds £12 to your monthly cost. This includes the ability to watch live TV and recordings on tablet computers, where you can stop watching on one device and pick up from the same point on another, and support for watching shows in 4K Ultra HD on a 2TB Sky Q box.
  • Satellite TV can be affected by storms - Viewing and recording of live TV can be negatively affected by heavy rain, although On Demand services will be unaffected. Other TV providers use underground cables or internet streaming to provide TV channels so don't have this limitation. However, most if the time satellite TV will be superior to internet streamed content that may be prone to buffering or drops in quality at peak times.
Broadband.co.uk