Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second to none with Sky Q and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-Fi hotspots

Need help choosing? Give us a call on 0800 083 2414   Go to site

Sky Broadband Unlimited with Pay as you Talk
£18.00 for 18 months
£30.00 thereafter

£9.95 upfront cost

  • 18 months reduced price
  • Truly unlimited usage
  • 11Mb average download speed
  • Free McAfee Internet Security
  • Add a Sky Talk package for just £4
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Entertainment with Broadband Unlimited
£35.00 for 18 months
£55.00 thereafter

£39.95 upfront cost

  • Reduced price broadband and TV for 18 months
  • Truly unlimited usage
  • 3 months free Spotify subscription
  • 1TB Sky Q, their best ever TV box!
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Build your perfect TV bundle with add ons from £5 a month!
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Fibre Max
£30.00 for 18 months
£43.99 thereafter

£9.95 upfront cost

  • 18 months reduced price!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Reasons to choose Sky

  • Fibre packages available - Fibre Max has speeds averaging 63Mb
  • Truly unlimited broadband -  with no caps or traffic management
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • Sky Q box - all new Sky TV customers get the industry-leading Sky Q box as standard
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, Xbox, laptops and phones where there is a broadband, wireless or 4G connection available
  • Free wi-fi for Sky Broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive outside of Sky network areas - Sky Broadband Connect is also slower and has a traffic management policy in place
  • No standalone broadband available - although Sky Broadband can be taken without TV, phone line rental must be paid on all packages
  • No short contracts - standard contracts are 12 months with no shorter options available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

 

Features at a glance

  • 11Mb average download speeds and 0.8Mb average upload speeds outside fibre areas, Fibre Max averages 63Mb downloads and 18Mb average upload

  • 12 month contracts as standard, 18 months for TV

  • Download allowances are truly unlimited

  • Free activation for standard broadband, £50 for fibre, often discounted during promotions

  • 24 hour technical support

  • 10 email addresses with every account

  • McAfee Internet Security Suite, free for 12 months

  • AC-rated Sky Q Hub broadband router, £9.95 delivery charge applies

  • TV options are unrivalled in both content and features, including Ultra HD through the 2TB Sky Q box

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

2.8 stars
  satisfaction rating based on 19907 customer ratings since 2017-12-15. See more Sky customer ratings and reviews.

Details last checked on 2018-12-14

Scroll for More
Package    
Speed    
Usage    
Contract  (Sorted)  
1st Year Cost    
Monthly Cost    
Sky Broadband Unlimited with Pay as you Talk More Info

Special offer: 18 months reduced price!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£226 £18.00
£30.00 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Broadband Unlimited with Pay as you Talk (Existing Sky TV Customers) More Info

Special offer: 18 months reduced price*!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£260 £20.00
£30.00 after 18 months

£19.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Max More Info

Special offer: 18 months reduced price!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£370 £30.00
£43.99 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£460 £35.00
£55.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Kids TV and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£520 £40.00
£60.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£580 £45.00
£53.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Box Sets and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£580 £45.00
£62.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£580 £45.00
£73.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Box Sets and Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£640 £50.00
£68.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Kids TV and Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£640 £50.00
£68.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema and Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£700 £55.00
£71.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Sports and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£736 £58.00
£83.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Sports and Fibre Max More Info

Special offer: 18 months reduced price fibre and Sky TV + free Sky HD + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
18
months
£856 £68.00
£91.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema + Sports and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + 3 months free Spotify subscription + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£916 £73.00
£101.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-12-14

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 19907 customer ratings since 2017-12-15

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Have 24Mb Sky Broadband, they only give 1Mb (and cheating on ping test that gives 8 Mb), terrible service not recommended for anyone.
Snaresbrook Sky  
went with Sky Fibre Max to consolidate bills as we wanted the Sky Sports and Sky Atlantic TV channels. The new Sky Q Hub has the worst and most unreliable WiFi signal ever. Regularly cuts out and delivers incredibly slow speeds when in any other room than the one containing the router. Impossible to stream anything unless you're sitting right next the Q hub. Had both BT and Virgin media wireless routers in the past 3 years and they both performed far far better than this. Really surprising that something marketing as a premium product (Sky Q) uses such cheap hardware. Read up online about poor WiFi signal on the Sky Q Hub and you'll see that I'm not alone in complaining about this! Seriously Sky, the wireless on the Q hub is so bad it is making me never consider using Sky again - for anything! To make matters worse, the customer service staff were incredibly rude when I suggested using my own hardware as a modem/router - as if I'd done something wrong. In short, hugely disappointing move to Sky and I already can't wait to go back to BT or Virgin Media. If good WiFi signal around your property is important to do DO NOT sign up to broadband delivered to the Sky Q hub! Oh, and add to this that when you try to contact Sky to learn more about which 3rd party routers you could potentially use, you'll be shut down with ludicrous company policy stating 'Sky don't recommend 3rd party routers therefore if you want help for it you'll have to search online for it' which is a very abrupt and rude standpoint to take. My advice would be to stay well away from this company for Broadband services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
absolute donkey crap, took about 10 minutes to post this review. Slowest thing in the world, be better off sitting outside maccies with my computer whenever I need to do somet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
New customer to Sky fiber broadband and what a mistake I made, this is the third day with no Internet and quite frankly customer services have not been of any help whatsoever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haverhill Suffolk Sky  
Wired speed, no major issues. Wireless - not good. Was on a 38mbps package and barely got 15 down at the best of times right next to the Q router and lower than 1 at peak times! Constant packet loss playing games even when wired. Customer service is poor, they seem to only want to deal via Facebook messenger (and take forever to answer) or through text messaging! Would not recommend.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Gloucester Sky  
Terrible company and service. After cancelling my subscription I have been charged for 2 extra months.
It was almost impossible to communicate with a Sky representative and I am still waiting for my refund after 2 months and none is acknowledging me.
Do not sign up with them. That are a nightmare to deal with. London is plenty of better broadband companies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
  • Speed
    3 stars
Henley Sky  
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cotswolds Sky  
Arranged with Sky to move from Virgin. Sky failed to install phone line and Broadband on date agreed and they have now walked away from any responsibility for sorting the issue. Sky uncontactable online and no help given on the phone. Avoid them like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
UK Kent Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband compensation

Get automatic compensation when your broadband goes down

Posted on 2018-12-13 16:07 in News EE Zen Plusnet TalkTalk Sky BT Virgin Media

You could be in line for compensation next time your internet goes down, following an agreement involving some of the UK's biggest broadband providers.

A voluntary code introduced by industry regulator Ofcom states that, from early next year, providers will have to reimburse customers if they lose broadband or landline phone service.

So far, BT, Sky, Virgin Media, TalkTalk and Zen Internet have signed up to the agreement. Plusnet and EE have also indicated that they may join.

What you'll get

Under the plan, customers will receive £8 per day in compensation when their broadband goes down and the fault takes longer than two days to fix.

In addition, there will be £25 compensation when an engineer misses a scheduled appointment, or cancels within 24 hours.

Plus, customers will receive £5 per day when new services they sign up for do not start on time.

Homes, and small and medium businesses are eligible.

There are some caveats. You won't get compensation if you're the cause of the problem, like if you damage the wiring in your home or are out when the engineer arrives. Most faults are also likely to be fixed inside two days, so you could still experience disruption without being compensated for it.

Openreach are also involved in the scheme, since most faults occur on their network (apart from Virgin Media, who use their own infrastructure). They have said that they won't compensate the broadband suppliers in the event of force majeure events like flooding, leaving the onus on the suppliers themselves to foot the bill in those instances.

After a consultation in Spring 2017, Ofcom published their judgement in November 2017, giving retail and wholesale providers a 15 month deadline by which automatic compensation had to be in place. This means that the very latest we can expect to see the system working is mid-February 2019.

Your consumer rights

The agreement is the latest in a line of measures designed to the experience of broadband users, and ensure we're all getting value for money.

You can already exit your deal early and without penalty in the event of mid-contract price rises, or if the service you're receiving is simply not up to scratch. And the process to switch broadband is also now much simpler than it used to be.

You can find all the information you need on these subjects and more in our guide to your broadband consumer rights.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for their satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to more than 90% of the UK population as of 2015. Sky’s fibre optic broadband service uses the Openreach fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to nearly 90% of UK households, with best coverage typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky offer two core packages catering to different speed and download requirements. You can customise them by adding your choice of TV bundles.

There is one standard broadband package, plus three fibre options:

  • Sky Broadband Unlimited - totally unlimited standard broadband with speeds averaging 11Mb, on a 12 month contract. You get Sky Talk Anytime Extra free for 12 months when you take Sky TV as well
  • Sky Fibre Max - a high-end fibre service with speeds averaging 63Mb on a 12 month contract. Usage is totally unlimited

You will be quoted a speed guarantee when you sign up with Fibre Max. If you don't get at least that within the first 30 days of service then you can claim back any upfront setup costs and one month's subscription credit for Broadband and Talk products. You'll also be given the option to downgrade to the next best fibre product free of charge or cancel your broadband subscription without penalty. Downgraded packages would either be one of the standard 36Mb average speed fibre packages, or the Fibre Unlimited Plus package, which offers download speeds of a maximum of 52Mb. These are not offered as a standard package on the Sky website. If you contact them after the 30 days, you won't be eligible for any money back, but you can still downgrade for free or cancel your broadband contract without penalty. Visit Sky for more information about the Sky Fibre Max Speed Guarantee.

All packages come with a Sky Talk calls plan, which can be upgraded further to include Anytime or International calls.

There are six TV options. They all include basic Entertainment package, and you can mix and match the others to create your perfect bundle:

  • Entertainment - access to 270 channels including Sky 1, Sky Atlantic and Fox
  • Box Sets - over 350 channels, and full on-demand content with more 350 box sets
  • Kids TV - over 10 kids channels including Disney, Cartoon Network, CBeebies and CITV, plus 4,500 episodes available On Demand, parental control and a Kids TV app
  • Cinema - 11 channels and over 1000 movies on demand
  • Sports - watch live Premier League football, Test cricket, Formula 1 and more across eight channels

All TV bundles now come with the industry leading Sky Q box as standard. You have the option of the stand 1TB Sky Q box which enables you to record three shows while watching a fourth. If you need more storage, or more simultaneous recordings, you can upgrade to the 2TB box for an additional one-off fee, this also has the benefit of an innovative Bluetooth Touch Remote and the capacity to watch the growing number of Ultra HD broadband on your 4K TV.

Sky Q Multiscreen is also available as an add-on, enabling you to watch your channels and recordings on other TVs in your home as well as on tablet computers. If you have a 2TB Sky Q box then Multiscreen may be requred to unlock some advanced features.

Which package should I choose?

Sky Broadband has something for every level of user, and the packages can be customised to ensure you get exactly what you need.

Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s average speed of 10Mb is sufficient for these things and you won’t be artificially slowed down at peak hours.

If you want fast and unlimited then take a look at Sky Fibre Max, averaging 63Mb. Which you choose depends on the size of your household - whether it's a large family or a student house, for instance - and if they are likely to be streaming, gaming and downloading at the same time.

Once you've chosen your broadband service you can customise it by choosing the Sky Talk bundle you need, if you make lots of landline calls. You can also add your choice of TV bundle. This gets you a 1TB Sky Q box as standard, with the option to upgrade to a more powerful 2TB box offering double the storage, the ability to record more channels and Ultra HD support. See below for full details about the different types of Sky Q box.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you want to watch TV on your tablet, or in more than one room?
  • Would the expense of the faster speed of fibre packages worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on-demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 4G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 4G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Q Hub - The 802.11ac wireless router allows up to 64 devices to connect at the same time, and supports both the 2.4GHz and 5GHz frequency bands for a better and more reliable connection. In practice this means higher connection speeds at longer distances with compatible devices.
  • Sky Q Box - All customers receive a Sky Q box. The standard option - a 1TB box - allow you to record up to three shows simultaneously, while watching a fourth. It has enough space to record 500 hours of standard definition TV, and has full Multiscreen support (for an extra fee). There's also the option to upgrade to a 2TB box for an extra one-off fee. This enables you to record four channels, while watching a fifth, and has support for Ultra HD broadcasts among its extra features. With Sky Broadband, all Sky Q boxes will also work as wi-fi hotspots, potentially improving wi-fi coverage throughout your home.
  • Sky Wi-Fi - Sky Wi-Fi is available to Sky broadband customers and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply).
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. 
  • Broadband Shield - Sky's Broadband Shield enables you to control the kinds of content that can be accessed on your network.

What do I get with Sky TV?

With Sky TV you get access to a vast array of TV channels and content, both live and on-demand. It's delivered to your home via a cutting edge Sky Q box.

All customers signing up to Sky TV get a Sky Q box as standard. The basic 1TB box offers many cutting edge features, including:

  • 1TB hard drive - Enough space to store 500 hours of standard definition TV.
  • Record three shows - You can record up to three channels at the same time while watching a fourth.
  • Multiscreen capability - Watch recordings around your home on either a free Sky Q Mini box or your tablet computer, or pause on one device and continue watching on another. Requires additional Sky Q Multiscreen subscription.
  • Mobile device support - The ability to save recordings to a tablet or other mobile device to watch on the go. Available as part of the Sky Q Multiscreen add-on.
  • Wi-Fi hotspot - The Sky Q box and any Mini boxes work as wi-fi hotspots, which can help to improve the wireless signal around your home.

The Sky Q Multiscreen feature requires an additional subscription of £12 per month. This provides you with a Sky Q Mini box that connects to another TV in your home (you can add more TVs for a one-off fee of £99 each), and also enables you to stream your recordings to a compatible tablet. You can stream to one tablet at a time with a 1TB Sky Q box, or two tablets if you upgrade to a 2TB box.

Both Sky Q boxes, and all additional Mini boxes, double up as wi-fi hotspots. Put one in the living room and one in a bedroom upstairs, for example, and you should find you'll get much improved wi-fi speeds throughout your home. If you've had issues with wi-fi performance in the past, the Multiscreen add-on could be a convenient solution.

If you choose to upgrade to the 2TB Sky Q box you get a number of extra features. As well as the extra storage space - enough for 1000 hours of SD TV - you can record four shows while watching a fifth. You can also watch Ultra HD broadcasts - although you do need to take out the Sky Q Multiscreen subscription to unlock this - and you get an innovative Sky Q Touch Remote powered by Bluetooth. The 1TB box gets a standard IR remote.

The monthly price is the same whichever box you choose, but the 2TB model increases installation costs to £60 if you take Multiscreen, or £199 without. By contrast, you pay a £15 installation fee for the 1TB box. In either case you won't actually own the box - you keep it for as long as you maintain your subscription. This also applies to the Sky Q Hub.

Once you have subscribed to the Sky TV service you get access to all of your chosen channels - including the optional Sky Sports and Sky Cinema - plus a full suite of on-demand services, including:

  • Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
  • TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
  • Showcase - A selection of the week's best television.
  • Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
  • Sky Cinema - Take out a Sky Cinema subscription with your package, and you'll have access to over 800 movies online.

The Sky Q boxes come with wi-fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband - Sky offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Cinema. Even the most basic Sky TV packages offer the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. The Sky Q box also builds in Multiscreen support (for an additional monthly charge), so you can catch your favourite shows on TVs and tablet computers around your home.
  • Some of the best wi-fi kit available - With the Sky Q Hub, you get one of the most reliable and best performing wireless routers provided with a broadband service. What's more, if you're a TV customer then your Sky Q TV box and any Sky Q Mini boxes used for Multiscreen will all work as wi-fi hotspots, strengthening and extending your wireless network to more areas of your home.
  • Reliability and Customer service - Ofcom's Telecoms and Pay TV Complaints Report from September 2016 showed that Sky had broadband and phone complaint levels well below the industry average, and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Worse performance outside of Sky network areas - Customers outside of Sky network areas can still get the services through Sky Connect. However, this is more expensive than the options within Sky's network and is also slower and subject to a traffic management policy. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-Fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Sky Talk line rental required - Unlike with Virgin Media, a phoneline is required to access Sky's standard and fibre broadband products, there's also no option to pay one provider for phone services while taking only broadband from Sky, although Sky TV can be combined with other broadband providers. Sky's combined broadband and line rental packages are competitively priced though, with optional call plans for cheaper calling if required.
  • Many flagship TV features cost more - A number of Sky Q's widely advertised features actually require the additional Sky Q Multiscreen subscription, which adds £12 to your monthly cost. This includes the ability to watch live TV and recordings on tablet computers, 'Liquid viewing' where you can stop watching on one device and pick up from the same point on another, and support for watching shows in 4K Ultra HD on a 2TB Sky Q box.
  • Satellite TV can be affected by storms - Viewing and recording of live TV can be negatively affected by heavy rain, although On Demand services will be unaffected. Other TV providers use underground cables or internet streaming to provide TV channels so don't have this limitation. However, most if the time satellite TV will be superior to internet streamed content that may be prone to buffering or drops in quality at peak times.
Broadband.co.uk