1,366 Customer Reviews over 137 pages
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- Location
- Nuneaton
- Reviewing
- Post Office
- Date
- 2021-03-05
- Comments
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Absolute rubbish, constantly have to restart the router, the safeguard (while i agree in principle is way too strict) and too difficult and time consuming to even attempt. There own technician said on one of the many occasions of trying to sort it and i quote "It is by far the crappiest provider, unreliable and outdated service he has ever had the misfortune to have been in contact with"
- Location
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- Location
- Leyburn
- Reviewing
- Post Office
- Date
- 2021-03-04
- Comments
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I cannot believe a company is so bad and yet continues to trade.
1) Router was specially requested to go to billing address rather than supply address and despite at least 2 calls prior to activation where I was told delivery was to billing address it still went to the supply address which was empty.
2) When my contract was due for renewal I was going to change supplier but family problems limited me to finding an alternative. I ended up renewing my contract (before the end date) but because it was less than 14 days to the end of my contract I had to pay approximately 10 days as out of contract.
3) I discovered the broadband had failed on Feb. 27th. The last known working date was December 13th. It was reported immediately. It is now March 3rd, I still have no broadband, I am still none the wiser how long my broadband will be down and I am at least £8 worse off in telephone calls trying to find out what is going on.
Needless to say I will not be renewing my contract this time round and am contemplating contacting Ofcom.
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2021-03-03
- Comments
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I had a 12 month contract which expired 02/03/2021. However even though the paperwork stated my contract expired post office auto renewed my service and upped the cost by 50%.
The customer service is poor and the assistant I soke to got quite defensive of their auto renewal process and called it 'industry standard'. Bit of a scam to be honest.
- Location
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- Location
- Bolton
- Reviewing
- Post Office
- Date
- 2021-03-01
- Comments
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Customer service is very poor. I was without a landline & broadband for nine days because of a failure to activate the system. My contract of one year has recently expired & I changed supplier. Now they are trying to charge me £25 for terminating my contract early- I will pay my final bill but not the additional charge. Shell have now taken over from the Post Office- things can only get better...
- Location
-
- Location
- Uk
- Reviewing
- Post Office
- Date
- 2021-02-25
- Comments
-
By far the worst wifi i have ever seen it cuts out constantly and is slow and rubbish overall i wish i could give it 0 stars DO NOT WASTE YOUR MONEY
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2021-02-23
- Location
-
- Location
- Cheltenham
- Reviewing
- Post Office
- Date
- 2021-02-21
- Location
-
- Location
- CHESTERFIELD
- Reviewing
- Post Office
- Date
- 2021-02-16
- Comments
-
Slow download speeds and upload , not improved with Range Extender.
- Location
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- Location
- Flintshire
- Reviewing
- Post Office
- Date
- 2021-02-08
- Comments
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Awful. Couldn’t wait to leave. Kept dropping out, slow and unreliable. Hard to leave contract. Didn’t get promised vouchers from the sign up. Overall the worst consumer experience I’ve had in a very long time.
- Location
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- Location
- York
- Reviewing
- Post Office
- Date
- 2021-02-05
- Comments
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Absolutely dreadful, connection drops constantly and customer service are highly evasive and useless
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.