Post Office Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.2 stars
  • Customer Service
    2.4 stars
  • Speed
    2.1 stars
  • Reliability
    2.4 stars

Based on 1193 customer ratings since 2018-04-20 (Show all time ratings)

Visit Post Office   Read our Post Office buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

796 Customer Reviews for Post Office

Reviewer Location Reviewing Date Ratings
Awful, stay away!
I called the technical support since I lost connection with Chromecast, their technician confirmed their system is not complying and have no solution yet, they transferred me to customer service, coustomer service suggested me to talk to google to request google to comply to their system!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stratford upon Avon Post Office  
After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of the story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements in 1 day apart!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow Post Office  
I wish I had read this before getting post office broadband. Utter rubbish always disconnecting. Can't watch a full programme on Netflix without it being out of focus or lagging. Son constantly moaning because his x box is lagging all the time. STAY AWAY FRIM POST OFFICE BROADBAND ITS RUBBISH
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St helens Post Office  
Stay away from this service. I had my go live date on the 26th November and I’m still waiting for internet on my router it’s been 3 days. I tried calling them several times but they said their engineers are working on the problem but never turned up to check my line. Never get tempted by their low price this shows that lower the price they provide the worsts service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Post Office  
Speeds are slow very unreliable , costumer service is none existent do not use horrible company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tameside Post Office  
STAY AWAY!!! My services were cancelled by the Post Office for them to take over. They did not take over on the date promised by them. On contacting them they told me nothing, they have no structure or customer service skills. On sending in a formal complaint, this was addressed with promise of getting back to me. I am STILL waiting. I have now been without phone and broadband for a full month. DO NOT USE THE POST OFFICE FOR ANYTHING!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire Post Office  
DO NOT USE. Terrible Download Speeds drops for no reason every 10 minutes despite having a green light on router. Pointless streaming due to how slow it is and extortionate prices for the horrendous service it provides
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
The worest broadband ever I have. The internet very very slow and drop off many times a day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Post Office  
Extremely poor download speeds never better than 3.7mps and less than 1.0mps most evenings especially peak times and very poor at weekends
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Lockerbie Post Office  
Post office broadband is a rip off, it is unreliable and dreadfully slow, lucky if we get 2mb on a 16mb contract, if this were a car giving 10 to the gallon and being sold as 50 to the gallon there would be uproar. frequently drops out, takes hours on the phone to report faults, hopeless!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cwmbran Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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