Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.1 stars

Based on 100 customer ratings since 2021-08-01 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,366 Customer Reviews over 137 pages

  • Reviewer
    Location
    Cambridge
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. Contract ends in a few days and it couldn't come soon enough. Working from home has been almost impossible. The last month haven't been able to stream anything without constant buffering. Will never go with the post office again.
  • Reviewer
    Location
    BIRCHINGTON
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Good broadband and fine customer services.Sorry they are stopping
  • Reviewer
    Location
    Dover
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Traffic shaping ruins this service provider. You can do a broadband speed test while Torrenting the latest Linux Install, the torrent will hit 400kibps (1000+ seeders), but the speed test will show 12mbit download AT THE SAME TIME!
    It works, cheap, pays for what you gets.
  • Reviewer
    Location
    Chatham Kent uk
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The post office boardband is a rip off I've now had enough of their internet service my router keeps turning off since January I've sent them an email twice nothings been done
  • Reviewer
    Location
    CT9
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Diabolical speeds, always down. Customer service is just as atrocious. Can't wait to end of contract
  • Reviewer
    Location
    Glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Router is complete junk – awful wifi. Overall extremely slow. Wifi speeds are sometimes less than 1 Mbps and ethernet 3 Mbps.
  • Reviewer
    Location
    Newcastle
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have download and upload speeds of less than 4mb today so struggling to work. Post Office customer service say the router is fine so the problem must be my end.
    They want me to do three speed checks over a 24 hour period and them report back tomorrow.
    Complete waste of time contacting them as I need help today to enable me to work.
    Terrible customer service.
  • Reviewer
    Location
    London
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am so glad that my 12 months contract is coming to end this month. I upgraded for a better package thinking it will benefit me but the last 12 months resulted in nothing but a poor service all- round.Now they want to push me on to paying £37pm.Definitely not . It’s time for a change I have been a Post Office home phone and broadband customer far too long and the time has come to ditch them.
  • Reviewer
    Location
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    what a load of rubbish too slow and always buffering, cant watch a video. they sould stick to stamps grrrrr
  • Reviewer
    Location
    Aintree
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    We have had post office broadband many years it can be very very slow not happy customer!!..we only use one laptop and one smart phone with internet it should not be so slow

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.