1,366 Customer Reviews over 137 pages
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- Location
- devon
- Reviewing
- Post Office
- Date
- 2021-03-23
- Comments
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Thank goodness my contract with this lot is up, had nothing but trouble with there rubbish broadband, cuts out two or three times a day, they do nothing about it, do yourselves a favour and go elsewhere, you will have trouble finding a good review on here about them, be careful because they are changing there name now, probably because of all the rubbish reviews, phoned them today too tell them I won't be staying with them, tried to talk me into taking out another contract, I told them they would have to pay me to stay with this trash broadband.
- Location
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- Location
- Manchester
- Reviewing
- Post Office
- Date
- 2021-03-22
- Comments
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Useless broadband, very unreliable, they never call to see if you are satisfied all they do is increase payment. The internet is on and off every day, as I am writing I don’t have internet and I am not sure when it will start working again. They expect me to pay £37 for the service I don’t receive, I am very, very disappointed with there service can’t wait to leave.I wouldn’t recommend anyone. ☺️☺️☺️
- Location
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- Location
- West Yorks
- Reviewing
- Post Office
- Date
- 2021-03-18
- Comments
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Shocking. Speeds are slow. Many daily dropouts. Customer service is a joke - copy and paste Emails full of apologies and little else. Try calling them and you're waiting 30 mins to speak to someone & then immediately transferred to another 'team' who then take another 20 mins to pick up.
Clueless when confronted with an issue. Safeguard keeps blocking random webpages despite having Safeguard completely disabled on my account.
- Location
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- Location
- Devon
- Reviewing
- Post Office
- Date
- 2021-03-17
- Comments
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Absolutely disgusting treatment of a customer! Been with them for a year and while the service was mostly ok for the price, suddenly my bill jumped from £20 to £37! £37 just for internet and a phone line I've never used, no tv or other extras. When I contacted them about it they told me it's because I've come to the end of my contract. I was told I would have the £17 refunded if I agreed to sign another contract with them. Its 2 days before my payday and I have an 11 week old baby and that money was set aside for formula as I explained to them but was told that is the only way I would get the money refunded and would have to wait a minimum of 5 days for the refund. What good is that to me and why would I sign another contract with them if this is how they treat their customers? So now my baby has no formula. Thank you very much! And the woman kept saying she was trying to help me! I worked in tele sales and trust me, this is NOT helping. Both people I spoke to over the phone were extremely patronising and really didn't care about the situation they'd left me in. Customer service is beyond appalling. Avoid these scumbags.
- Location
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- Location
- Barnsley
- Reviewing
- Post Office
- Date
- 2021-03-12
- Comments
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You get what you pay for. Originally it was a 24 quid a month deal for 48 months which is now over 50 quid a month inexplicably (not phone costs). The router is garbage, an overheating hunk of molten garbage. The quality of our connection is also hot garbage. Constant cut outs and slow downs. Sometimes images load like they did in the late 90s such is the low quality of the connection. You will NOT get the speed you 0ay far and you WONT receive a solution from the post office. I have 4 month left thank god. Don't make the mistake I did, go somewhere else.
- Location
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- Location
- Durham
- Reviewing
- Post Office
- Date
- 2021-03-11
- Comments
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STAY AWAY! This is the worst broadband we have used! We have been with them 2 months now, worst mistake moving to these cowboys!
The speed is so slow and the broadband connection drops out multiple times a day for periods of time. No problems with our previous supplier.
The customer service is total dog ****. They have now sold the service to Shell Fuel! The service couldn't get any worse.
I would give them 0 stars if i could.
- Location
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- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2021-03-10
- Comments
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If no stars was an option that would be my review. Terrible customer service and terrible wifi. DO NOT USE THEM!! May be cheap but no wonder! My other have is the main name on the policy. I always phone and they speak to me anyway. All of a sudden today they can’t talk to me as I’m not on the policy. They say they will send out someone to have a look, we wait in and nobody turns up. They never call back when they say they will. In the 12 months of the policy we have never had a full month of no issues. Working from home I loose money when I can’t connect to my laptop. So far lost over a weeks worth of pay due to this wifi. When they explain thinks over the phone they use jargon which obviously I don’t know what they mean, they don’t listen to what I’m saying. The. When I ask to get out through to customer service they put me through to an automated survey. Don’t waste your time!
- Location
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- Location
- Birmingham
- Reviewing
- Post Office
- Date
- 2021-03-07
- Comments
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I have switched now.thank goodness.The post office were the worst broadband supplier I've ever had.service was so slow,under 2mbps most of the time.complained but they did nothing.would cut out and not work at all for hours,sometimes days.absolutely appalling service.I would never recommend them to anyone.
- Location
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- Location
- Lodon
- Reviewing
- Post Office
- Date
- 2021-03-06
- Comments
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We joined Post Office last year October and I can say - this is one of the worst decisions we made. The Internet is very slow, it cuts off every 5 to 10min which makes impossible to use. Me and my partner working form home and we have to use our phone internet because Post Office is refusing to help us! In the last 2 months I called post office more than a 10 times. Every single time I was told to turn it off and on, change filter and etc. I nearly had to beg them to send one of their engineers to come and check my house because they kept claiming that there's no issues with the broadband. Once we got booked for an appointment we had to wait a week. We agreed on the time and were old that we have to make sure we will be at home, otherwise we will have to pay a penalty (I believe £150). We stayed at home, 30min before appointment I received a call from engineer saying he will be late. The engineer showed up 30min later, he couldn't find out the house even thought we live in Central London and nowadays everyone has a GPS. The engineer refused to come as he couldn't find a parking and we were told to get another appointment??!!! After this we called Post office and they told us unfortunately we will have to wait another week for an appointment! We tried to finish a contract with Post office due to poor service and slow internet and the only thing we got told - If you decided to finish contract with us unfortunately you will have to pay extra charges for it . They not helping they own clients to fix the problem but also they not letting you to leave their company without extra charges EVEN THOUGH YOU HAVE A LOT OF REASONS TO DO IT. I hope this will help someone before choosing the internet provider. Shame on you Post Office, the worst internet provider.
- Location
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- Location
- Littlehampton
- Reviewing
- Post Office
- Date
- 2021-03-06
- Comments
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Decent customer service from this broadband provider however their internet service is utter dog muck. Terrible ping currently getting 50MS with another 25MS jitter and trust me you can tell. I know it's the provider as I was with another provider before switching and never had any problems with my ping. Unfortunately I can't recommend PO Broadband at this current time, I know understand why they were so cheap.
- Location
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