1,366 Customer Reviews over 137 pages
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- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2020-11-19
- Comments
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Unreliable service which drops out multiple times per day. Customer services and engineers pleasant but did not solve the problem. So bad that I am paying an early termination fee to leave eight months before my contract expires. Not fit for purpose. Avoid.
- Location
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- Location
- london
- Reviewing
- Post Office
- Date
- 2020-11-18
- Comments
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Catastrophic provider, the worst you will ever get. impossible to get a stable connection ...multiple complaints and attempts to contact their "support" service...but 2 years later i still have to work/leisure on this sort of connection.
network engineer ..so may not be obvious but timeout means you have no internet connection ...
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- Location
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- Location
- London
- Reviewing
- Post Office
- Date
- 2020-11-17
- Location
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- Location
- Birmignham
- Reviewing
- Post Office
- Date
- 2020-11-13
- Comments
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Worse customer service possible, ignore your emails and then it is your fault when they haven't actioned them. Broadband not great either, keeps cutting off.
- Location
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- Location
- Lonodon
- Reviewing
- Post Office
- Date
- 2020-11-13
- Comments
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Keep away from this company was on the phone for 30 minutes in a q trying to sort out money which they have taken from my bank with out my consent 48hours later and iam still waiting for a payment wot a joke i wonder how many others they ripped of
- Location
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- Location
- WORCESTER
- Reviewing
- Post Office
- Date
- 2020-11-10
- Comments
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The worst broadband provider ever. Our broadband is down at least twice a week. We've been promised a new router numerous times. We can't leave our contract early without paying a £75 fee. They will not waive the fee despite the horrendous service. Customer Services are all talk. AVOID P.O. broadband like the plague.
- Location
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- Location
- Edinburgh
- Reviewing
- Post Office
- Date
- 2020-11-10
- Comments
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After 7 months having non internet connection or having it but really badly, we contacted multiples times trying to get a solution due to the bad connection at home where I do work.
Each time me and my flatmate contacted the customer services department trying to get a solution, the answer they gave us is " We cannot help you out " without even check what was the issue.
Last month( after trying to get it during at least half year), the company sent an engineer to check the speed and the router, who confirmed us Router should be changed due to the device has more than 4 years and the issue could come from it.
The next day, after his explanation, we contacted Post office to ask for a new router. They refuse to replace it due to they did not have any evidence of router issue, lying to us because engineer confirmed he will pass the information to them.
We are changing provider because is unacceptable the behavior this company has with their clients , not caring AT ALL about issues could be easy fixed and not accepting to provide any kind of compensation regarding the issues we are having for more than 7 months.
- Location
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- Location
- Peterborough
- Reviewing
- Post Office
- Date
- 2020-11-09
- Comments
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Post Office Broadband is dire rubbish!
It is slow, continually stops to load ( not something big with lots of action either, just a song or piece of music on YouTube.
My computer and Tv are fairly new, there is only one user so the system isn’t overloaded and my neighbours who are with other providers don’t have problems.
And their usage is a lot higher than mine is.
To anyone who asks me, I say “STAY AWAY”.
I wish I could quit it now but there is still 6 months of my contract.
After that, I would not use it even if offered it for free!
- Location
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- Location
- Bedfordshire
- Reviewing
- Post Office
- Date
- 2020-11-08
- Comments
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I have had some drop outs but generally it works. The worst thing for me about POBroadband is their support via email, in that they either cut and paste a standard response to your issue or have staff that haven't actually bothered to read what you've sent them. This results in a response that is totally irrelevant. It's a bit like the Mony Python "Hungarian Phrasebook" sketch. I'd give no stars for email support if it were an option. Telephone support for the service itself, it is slightly better. The email front end is also rather clunky to use. I've asked numerous times over the last 12 months or more, where the online payment button has gone, and nobody has been able to answer the question to date. They really should improve in this "support" area. On a positive note they are fairly cheap so I guess you get what you pay for.
- Location
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- Location
- Horndean
- Reviewing
- Post Office
- Date
- 2020-11-06
- Comments
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I wanted to write this review using the Internet but its dropped out again so I am having to use my phone data. That should tell you everything.
After all the promises of reliability if I upgraded to fibre I still have the same problems, I am just paying more for the same rubbish.
Absolute pants!
- Location
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