1,366 Customer Reviews over 137 pages
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- Location
- London
- Reviewing
- Post Office
- Date
- 2021-01-12
- Comments
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I had a nightmare experience with the Post Office. I've paid for 50mbps speed but got 3-4mbps. I had to raise 3 complaints and called them at least 10 times, then they've booked the Openreach appointment and nobody turned up. The customer services are beyond abysmal, their electronic telephone identification takes a very long time but it does not work. I was on the phone for hours only to be put on hold and disconnected. I complained by email but never received any response. The customer service attitude was 'I don't care, leave me alone' type. I honestly can say that I've never experienced anything this bad, not even Talk Talk is THAT bad. I generally think the telecom companies in the UK provide exceptionally bad service and Virgin was also pretty terrible but this provider... Please stay away from them. If you have a problem with them - you are on your own.
- Location
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- Location
- midlands
- Reviewing
- Post Office
- Date
- 2021-01-12
- Comments
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Must be the worst company I ever used for BB in terms of service!! (& that's saying something as I used to be with talktalk who are diabolical).
Terrible speed, regular daily cut offs in service for lengthy periods at a time, and definitely not worth the money I've been paying. Their comms leave a lot to be desired too. Frankly, they should've been paying me to use them! I'm in the process of switching provider now, but would not recommend PO bband in the slightest - unless you want high blood pressure & constant frustration!
- Location
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- Location
- Derbyshire
- Reviewing
- Post Office
- Date
- 2021-01-11
- Comments
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Like an idiot I went with these cowboys for broadband.
I had faster 56k dial up. When the internet went down which it did almost every day it was our fault according to the advisor at post office.
We were supposed to have an engineer in August and we’re still waiting now.
The advisors were rude as always interrupting me when I was trying to ask them something.
Now I have switched away and before my final bill has arrived the idiots have set debt collectors onto me.
For less than £20.
- Location
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- Location
- Bedworth
- Reviewing
- Post Office
- Date
- 2021-01-08
- Comments
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Quite simply the worst provider i have ever had, if it ever actually works, it is so slow that i can easily make a coffee while simple non graphic intensive page loads up. The so called technician came, looked, and I quote, "your equipment, a laptop one week old brand new is too old". Damn pathetic, and obviously not well trained technicians. I rang sky, and have internet in less than 48 hours of placing my order
- Location
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- Location
- Stirling
- Reviewing
- Post Office
- Date
- 2021-01-07
- Comments
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Any slight change and they say you have to start a new contract: moving address, changing the name on the account... And if you leave, you have to pay for the remainder of the contract, rather than just a leaving fee.
Don't sign up as once they've got you, you're locked in!
- Location
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- Location
- South Birmingham
- Reviewing
- Post Office
- Date
- 2021-01-06
- Comments
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Great service. Change over was easy. So glad to be rid of talk talk. We've made 1 call to customer service, call was answered promptly and the agent was understanding, reassuring and knowledgeable. Really happy so far, not crashed once, it's only been a week but seem better than any other provider. Worth it for the comprehensive customer service. Oh, speeds are twice as fast as talk talk, whom they piggy back. Weird huh...
- Location
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- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2021-01-06
- Comments
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Quite simply the worst broadband I have ever had. Every day there were at least 4 connection losses, and each night around 10 PM you were guaranteed the internet would drop. I was unable to use my Chromecast the majority of the time as it could not connect to the wifi. You were lucky to make it through one episode on Netflix without at least 3 buffering periods. When contacting the Post Office about the poor service they were providing, they had nothing to say or do to improve it. I would not go back to this service if they paid me. I honestly don't know how they call this a broadband service.
- Location
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- Location
- Highbridge
- Reviewing
- Post Office
- Date
- 2021-01-03
- Comments
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the service is rubbish from the beginning. From start, the link to create internet account for managing this broadband is not working. I have complained about this more than 10 times already, send screen shots make movies how it doesn't work. Post office is sending the same not working link over and over, they not keeping track of conversation, helpless help line, avoid of all cost, I wish I have checked here before I ordered it.
- Location
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- Location
- Northants
- Reviewing
- Post Office
- Date
- 2020-12-31
- Comments
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The Post Office is slow and unreliable, if you ever feel like life is passing you by too quickly, Post Office have the perfect cure, sign up to a year contract, and believe me, time slows down, as you find yourself counting down the days until the end of the contract.
I terminated my contract at the end of the 12 months, agreed an end of service date, they sent me an email confirming the agreed date, only for them to sever my connection 4 days early, leaving me without an Internet connection, and just nonchelantly saying, it's gone now, we can't do anything about it, as I complained.
Avoid this provider
- Location
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- Location
- Helensburgh
- Reviewing
- Post Office
- Date
- 2020-12-29
- Comments
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PO as internet provider have failed me (and I believe others) miserably at a time when we in UK are in virtual lockdown and depend on Fb/Social Media and other IT facilities to check on family and friends - and in my case, also vulnerable clients!!! This is day 3 of Safeguard issues and limited connectivity - no contact, no explanation, and now telephone line can't take any more calls!!!!! Unacceptable way to treat paying customers......Time to move providers me thinks
- Location
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