1,612 Customer Reviews over 41 pages
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- Location
- Halifax, GB
- Reviewing
- EE
- Date
- 2017-11-29
- Comments
-
As an EE mobile customer, I couldn’t fault them one bit. Seemed like I was onto a good deal with their broadband because of being a Mobile customer, Turns our I was massively mistaken! I live alone so I am the only person online most of the time, yet struggle to hit 14mb/s download speed. I usually play Xbox online, and the internet is so unreliable that I struggle big time. On top of it all, my router decides, as and when it likes, that it’s going to reboot itself. No reason or warning. Definitely won’t be renewing my contract with them, and would never recommend anyone else get their broadband either.
- Location
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- Location
- Scottish Borders
- Reviewing
- EE
- Date
- 2017-05-30
- Comments
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I have not even received one hour of my expected speeds since moving house. I was shown on the EE website my line could reach expected speeds* of 67.0mb/s with a line that can support between 54.0mb/s AND 80.0mb/s. In actual fact I am only receiving speeds of between 4.76mb/s to 22.0mb/s!! And I'm paying £34.99 for the privilege. Needless to say I am leaving.
- Location
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- Location
- Derby
- Reviewing
- EE
- Date
- 2014-04-20
- Comments
-
customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
- Location
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- Location
- Dudley
- Reviewing
- EE
- Date
- 2018-08-27
- Comments
-
No one should have to put up with internet this slow, this unreliable and this difficult to log on to. I repeatedly have to reset the router to get any sort of performance & even then it is hopeless. Customer service department is nothing short of incompetent. I seriously advise you keep away from EE broadband. The moment this dreadful contract expires I am leaving. I cannot envisage any other ISP being as shocking as EE!!!!!
- Location
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- Location
- Cornwall
- Reviewing
- EE
- Date
- 2013-12-20
- Comments
-
Absolutely the worst company ever. I was promised my broadband/phone package would be up and running 4th October. 19th October got my phone line and still had to wait for broadband. I called everyday for a month trying to sort.After 1 month could not get my old telephone back then was told I should have kept my old router from at least 5 years ago as they were not going to send another.Now it constantly goes offline, slowest I have ever had. Stay well clear.
- Location
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- Location
- Staffs
- Reviewing
- EE
- Date
- 2015-01-16
- Comments
-
Can not comment of broadband speed or reliability as we have been left without it for the past 4 weeks and have been told that nothing will be done until next Friday! Customer service was terrible. We have had to buy extra data for our mobiles, which are also on EE, as we have no WiFi.
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-02-02
- Comments
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I want to give zero stars! I support every other terrible review here. Please don't risk having anything to do with this company. I have never had cause to complain to a company before. I am now at Ofcom stage. I've been paying for a service that I don't get, the broadband freezes, drops and slows to a standstill continually. And no-one will deal with my complaint. If you want 'scripted' conversations with humans who appear to robots, then this is for you. I'm voting with my feet. I am waiting for my MAC code and I'm out of here. I'm also ending my Orange phone contract (after 11 years) in disgust.
- Location
-
- Location
- Great Bardfield
- Reviewing
- EE
- Date
- 2016-01-15
- Comments
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have home broadband and phone package. Reliable though watching BBC Iplay can sometimes stall. Downside is its very expensive compared to other providers.
- Location
-
- Location
- Kent
- Reviewing
- EE
- Date
- 2016-05-12
- Comments
-
I've had problems recently with my EE fibre broadband continuously dropping out. On the three occasions I have phoned their customer services it has taken ages to get through to anyone but then once I had spoken to the first customer service rep I was told I will be forwarded to their technical team and I've been put on hold for over 30 minutes - I was once on hold for nearly an hour when I was then cut off without warning because their customer service helpline shut at 10pm - I rang them at 8:45pm! My problem still remains unsolved.
- Location
-
- Location
- Taunton
- Reviewing
- EE
- Date
- 2018-05-09
- Comments
-
AVOID AVOID AVOID
Absolute crap, been with EE for just over a year, struggle to get any speeds over 2mbps in the week, weekend and peak times it's under 1mbps, told over the phone we probably need a new router, makes absolutely no difference and now found out because we've received a new router we are tied into a new 12month contract. THE WORST customer service and broadband we've ever had. I'm sick to death of buffering signs, honestly don't bother
- Location
-
- Location
- ilminster
- Reviewing
- EE
- Date
- 2015-02-28
- Comments
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Never had such bad service, always slows down when mothly payment due and get messed round firstly they say its not them them its my computer, just a load of bollicks, it takes on average 2 hours to get through to them to be given a load of crap.would not even recomend to my enemys let alone friends. steer clear from the worst service and speeds on the net
- Location
-
- Location
- Liverpool
- Reviewing
- EE
- Date
- 2018-08-13
- Comments
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Have been without broadband for 3 weeks and service still not restored. Spent MANY hours on phone already and 4 visits from Openreach engineer which have taken up 5 hour sliots for each. Warning that £50.00 penalty would be imposed if equipment at home is found to be the problem.
Long delays each time I call with assurances that they pride their excellent service. One return call promised faithfully but not fulfilled and one promise to supply replacement route by return not honoured. Personnel appear to be helpful but no progress has been made. The Management need to know these problems and take positive action to provide acceptable level of service.
We have two mobile phones from EE and receive low level of internet access or occasionally no service. All this living within 4 miles of a major city centre and less than 1 kilometre from the control unit. Decisive action required or replacement of senior staff who CAN DO and justify their positions.
- Location
-
- Location
- Nottingham
- Reviewing
- EE
- Date
- 2021-06-09
- Comments
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They just like the limit your expectations until you feel this is all you deserve.
- Location
-
- Location
- Connah's Key
- Reviewing
- EE
- Date
- 2018-08-24
- Comments
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This company deliberately compresses the download speeds which are just too slow to be useable. Garbage broadband. Garbage company. Garbage Tech dept. Garbage user service. AVOID.
- Location
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- Location
- Aylesbury
- Reviewing
- EE
- Date
- 2016-10-14
- Comments
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slow and promised call back to see if speed had improved but nothing,, Fibre and averaging 7.5 mbps wireless
- Location
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- Location
- Bangor
- Reviewing
- EE
- Date
- 2018-07-26
- Comments
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If you are thinking of getting ee I would highly recommend against it. I have never had such a bad broadband in my life it's the slowest nothing will download for me. All my movies end up buffering for most of the time which pisses me off. They will cancel the contract for 180 pounds but we want to cancel on the grounds that our contract states we are to get 78mbps and we don't even get 1.2mbps. Please never use ee they are as close to scammers as PPI. Worst service. Disgusting service. There licence should be taking off them.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2015-02-06
- Location
-
- Location
- Wolverhampton
- Reviewing
- EE
- Date
- 2016-11-11
- Comments
-
I've been with EE mobile for years and just joined Home Broadband Fiber 38mbps/dl. The speed is the same as my previous provider, there are small problems I noticed:
- Ping is higher compared to Sky (lower the better)
- Speed is more stable with Sky
- Extra 5gb data is not automatically added to your mobile contract
- Hidden Charges! They didn't say there's a month in advance.
- be aware of shipping and a connection charge of £50 if you don't have BT fiber line. I do have this and still they charged me £25. Sky gave me this free for being a loyal customer.
- Location
-
- Location
- Choose One...
- Reviewing
- EE
- Date
- 2018-11-16
- Comments
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they overcharge me after I finished to pay my phone, they force me to declare that I was leaving the service because I wanted an inferior services, that I could not complaing beacuase I signed the contract, I did it in the shop in a hurry, as did not had the change to read the whole thing. let alone to understand it, they took advantage of me, never going back to EE, not matter what.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2016-12-07
- Comments
-
Moved houses. Called them up. They said 10 days. However, I kept waiting around and being passed around for 2 months among people who had absolutely no clue what they were doing. Multiple times I was told I would get a call back - didn't happen. When I finally had enough - at the time of writing this review - they said I couldn't cancel because [insert badly explained nonsense]. I have never in my life seen a company treat a customer like this.
- Location
-
- Location
- Oxford
- Reviewing
- EE
- Date
- 2022-09-08
- Comments
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Speed randomly drops to zero, especially in evenings. Every time you call the customer service, they say that everything is fine. They know their service is scrap so of course there is nothing else they can do. Would not recommend
- Location
-
- Location
- North east
- Reviewing
- EE
- Date
- 2016-11-07
- Comments
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I really don't want to say this because I was so pleased to switch from BT but sadly I realise how good and reliable it was.
The buffering is annoying now and slow. What's going on?
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-02-27
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-12-01
- Comments
-
Worst company I have ever dealt with. Never ever go with them
Recently signed up to one of their offers. They said the speed would be between 4mb/sec to 8mb/sec, yet i can barely get 4mb/sec. I wanted to cancel, and as we were just outside the 14 days from placing the internet order, they will charge me £120 to cancel.
There customer support is also terrible, lots of hold time and being passed from department to department.
Avoid, and go with another supplier !
- Location
-
- Location
- Devon, UK
- Reviewing
- EE
- Date
- 2014-10-07
- Comments
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If only I'd read these reviews before I switched to EE! On switchover day I received a text to say my broadband would be switched on 8 days later and a call to customer service did nothing so my first experience of EE service was to lose my broadband for over a week. Asked customer service if they had a formal complaints procedure and was given an address to write to but weeks later I've still not had any response whatsover. Today I've had an email from them saying I've missed my first payment because my credit card may have expired (it hasn't) and therefore I owe them an administration charge. Link to 'update payment method' online doesn't work so I can't check what details they have wrong. I phoned customer service just now to sort it out that way but after 20 mins of queuing the phone went dead. I don't think I've ever known a more inept company in my life.
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2015-02-18
- Comments
-
I moved to EE from sky and was initially impressed with the offer they provided. However, soon i realised the quality of service is poor. Both broadband speed and also the customer service. To start with I tried calling the customer service early in the morning/mid afternoon and both times it took them almost an hour to even pick up the call. Very disappointed !!!
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2020-04-10
- Comments
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4 stars because Toni at EE was genuinely trying to help. Unfortunately, her determination was not matched by the service. If the broadband connection lasts more than an hour, it must be while I'm asleep or not looking. Changing to another supplier and it really cannot happen soon enough. If you are thinking about moving to EE...don't
- Location
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- Location
- Wales
- Reviewing
- EE
- Date
- 2014-10-12
- Comments
-
Please stay away from EE fibre broad band unless you only use your internet for paying bills online or to book tickets. My speed consistently falls between 2-3 MB for most of the day and only picks up Fibre speed for few hours after 1 am. I cannot use You tube , play online or use my smart TV.
Please avoid unless you are happy to pay 20 quid a month for a dial up internet.
- Location
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- Location
- Bradford
- Reviewing
- EE
- Date
- 2013-12-22
- Comments
-
I work away so before swapping ISP I explained to the salesperson I would not be in to receive the router or complete the DLM test (I was assured it would fit through my letterbox) and DLM could be done later. A month later I got home to find it in my bin. After hooking it up I noticed it was very slow 0.572kbps so I called them up, no joy except leave it on for 10 days, I had already explained I could not do this as I switch off the power when I leave. So xmas leave comes along I have 2 engineer visits who both assure me my line is ok and my IP profile is banded as the power was off when they checked my line... Exactly the same as with my last ISP who fixed it in one phonecall, now its my last week of leave (the only time I'm home for more than a weekend) and they have finally decided to cancel my contract but I would rather sit at home with an unusable xbox one and smart tv than be associated with this disgrace of a company. I actually resent using my EE mobile now as its perfect...
- Location
-
- Location
- UK
- Reviewing
- EE
- Date
- 2015-01-16
- Comments
-
Signed up after getting fed up with Sky recently. Had no idea I would be subjected to a non UK call centre whose sole objective seems to be to waste my time and mumble platitudes. Very polite but very pointless and I do not use any company that cant even be bothered to invest in providing support from the same country as their customer base. Will be terminating the contract as it hasn't been 14 days yet.
- Location
-
- Location
- Broadstairs
- Reviewing
- EE
- Date
- 2018-08-11
- Comments
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This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
- Location
-
- Location
- Ayrshire
- Reviewing
- EE
- Date
- 2014-07-27
- Comments
-
I switched from a BT service to EE's Home Broadband after seeing a great deal online.
Problem 1 - On my first bill I had been charged £5 more than the price stated in the deal. I had to call and get this fixed. They said this was because I did not have another EE service like mobile, however the original deal stated I did not have to be an EE customer already to get this deal.
Problem 2 - I was also charged P&P of £6 for router, this was not made clear in the original offer. I just paid this anyway as I couldn't be bothered with the hassle of explaining this to their customer service folks.
Problem 3 - On 19th & 20th July I had no service - the broadband wouldn't connect. I believe services were down for most of Scotland. No communication from EE online or via social media to explain problem or apologize.
Overall, when the service worked, it has been OK, not any faster than my previous supplier. But the big let down is the reliability and customer service received - It's been totally crap. I will never use EE after this contract is out and I will be telling all my friends and family to avoid them for these reasons!
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2014-10-28
- Location
-
- Location
- Blackpool
- Reviewing
- EE
- Date
- 2015-01-23
- Comments
-
I have have 2 mobile phones and have been a customer since 2009. I have ee broadband and home phone at my home since April 2014 paid upfront for the year. and a 2nd broadband and phone at my office since August 2014 On 15th January I called and explained to both Shannon & Samantha that my office was closing on 23rd January and asked if I could have the phone line moved to my home. I was advised that as I already have an EE line I cannot move it here so the option would be to cancel. I asked what the costs of cancellation would be and was tol £26...something. she advised me to call back on the day. Today I called and after 40 minutes the phone was answered by JOrdan in cancellations who advised me the same only he told me that the costs would be £97. I asked to speak with a supervisor and he refused, he was very rude. He placed me on hold for a further 10 minutes and I did not wish to wait any longer so I hung up and redialed. I asked the person who answered if I could speak to a supervisor and was passed to Joshua. After the was I was treated by Jordan I had decided to record this call and informed Joshua of this right away. I explained to him again the situation and I asked would it be better if I cancelled my home account as I have already paid this upfront and the contract is up in April and move the other to my home and this is when he told me that I started up a new contract for my home account on 8th August. This is absolutely not at all true...I did not at any point start a new contact for my home account...what did happen at this time however was I had made a complaint about being missold my office braodband and as a "gesture" Sarah Wright on 23rd of July had changed my package and then on 8th reverted it back..she had never at any point advised me that I was entering into any new contract and i never agreed to any such thing. I had emails between myself and Ms Wright as proof which I can forward. The fact is I only have 1 property. I would happily keep paying as I am and have 2 lines but you will not allow it so I need to cancel 1...My contract as far as I know runs out in April for 1 account and i'm paid upfront so this would be the preferable one to cancel and I am happy to pay the £27 I was quoted on 15th January. I am now taking advice as this is unacceptable.
- Location
-
- Location
- Kent
- Reviewing
- EE
- Date
- 2014-10-13
- Comments
-
Hopefully, I can stay online long enough to send this review. Without a doubt, EE broadband is the worst broadband service I've ever had.
Today I am going to cancel my account but I am building up the resources to phone them - always a nightmare and at my expense both in time and money.
I have phoned them on several occasions already and a protracted and difficult call ends with no resolution.
I am prepared to pay more for a better service.
Currently I can't even do a speed test because I get timed out but I might get 0.7 - 1 mb if I'm lucky. When it works a bit faster, it drops out continually. The range of the router is not what is claimed. The whole service is terrible. I would never recommend them to even my worst enemy!
- Location
-
- Location
- st helens
- Reviewing
- EE
- Date
- 2017-03-19
- Comments
-
When I took b/b and fone with EE was told I would get minimum 35Mb guess what I,m getting 4.6Mb complained from day 1, now tied for another 15 months rubbish with capital R Advice = steer clear of this lot got 25Mb all the time time with Sky
- Location
-
- Location
- Bonnyrigg
- Reviewing
- EE
- Date
- 2013-07-30
- Comments
-
Recently moved to EE from TalkTalk. Broadband speed is over 100% faster. No evidence of speed being managed at peak times, as was very noticeable with TalkTalk
- Location
-
- Location
- Torquay
- Reviewing
- EE
- Date
- 2016-11-25
- Comments
-
EE means Endless Errors
Download speed 4.75 if we are lucky
Upload speed 0.00
Customer service 35-45 minutes to answer phone if your lucky
Run through the same tests every time we call them about crap wifi
They tell you they will call you next day they dont instead they text you with a fault complaint reference number
Steer clear as useless as a choclate teapot
Thought sky was bad but this bunch just aint cutting it
- Location
-
- Location
- Cornwall
- Reviewing
- EE
- Date
- 2015-03-31
- Comments
-
Awful service - slow speed.
Tried repeatedly to improve speed but asian call centre would follow script and when it didn't work would hang up . This occurred 3 times. gritted teeth and endured till the one year contract ended then the day after I left , I received 3 calls asking me to stay with promises to fix issues. the last caller got angry with me when I refused to stay and got very rude. Avoid this service.
- Location
-
- Location
- Tamworth
- Reviewing
- EE
- Date
- 2018-06-27
- Comments
-
Worst broadband provider. Appalling Customer Service. Even if given free, don't subscribe to EE
They cut off my broadband service for 3 weeks with no reason
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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