EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 555 customer ratings since 2021-07-05 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,560 Customer Reviews over 39 pages

  • Reviewer
    Location
    Dorset
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    From day one the speed was much slower than my previous provider Sky, and also they blocked certain websites that I used to be able to go on with a message that said something like "we are blocking this content because the website operates unlawfully"- like they are doing me a favour! That's my choice to make not theirs. I had to disconnect the wifi when I was making a phone call at home because it would automatically connect to wifi call and make the signal infinitely worse and / or drop connection. When I phoned and complained about this, the guy on the phone looked at my info and said "ahhh I see what your problem is, you've got our standard package". It's insulting that the service they sell you is the same one that they use to tell you that your internet isn't good enough. I will recommend all my friends and family to stay away from EE.
  • Reviewer
    Location
    Crowborough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A truly horrendous experience. Right form the word go we have had problems. Terrible slow connection. Very poor customer service when we have called up to get the connection back online. The router resets to a default that makes it reboot every 10 seconds. This can only be sorted via calling the EE support team. This takes about 1 hour to get through to on a good day. We were told not to turn it off. It does not have a standby mode. Useless! If you have more than 3 devices connected the router has a melt down and no-one can get online. If you decide to move provider then they will charge you a disconnection fee even though you have paid upfront for the entire year.

    Do not go near EE for any service be it broadband, mobile or any other pie they have their sticky little fingers in!
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wish I read those reviews 4 months ago! Got EE broadband in February and here were are not even at the end of June, I’ve called to cancel and I’m not even mad about that cancellation fee. For me to no longer have this broadband, I’ll gladly pay! Working from Home had been hell with this quality broadband and I owe SKY an apology for moving! I never had any issues with SKY but since my phone was with EE, they totally bamboozled me with their deal offers whilst they had me on the phone! Lord, never again! If you ever call a company about one thing and they try to sell you another whilst they got you on, DROP THE CALL
  • Reviewer
    Location
    Belfast
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    All the reviews on this site complain about things EE have no control over, they started to give free home broadband to customers (when they were orange) consumer demand for a cheap mobile internet and home phone package have caused them to expand so anyone can have it. Connection fees are actually charged by BT EE cover most of the fee asking customers to cover 40%. Speeds are controlled by BT as they own lines. Lines randomly get deactivated by BT so they can charged "installation" fees or engineer call out fees. EE customer service is not amazing but I work on new join team we get over 2500 calls a day 80% of them are people complaining that they have slow speeds (BT cause this as then people leave and they can charge more "installation fees") BT is the cause of 90% of problems for providers they send engineers to cut lines and cause problems I know this because I was a open reach sub contractor before I worked for EE... If you want uk based call centers go for sky or EE if you want a good service and people who won't sabotage your lines to make more money stay away from BT network companies and go to Virgin. By far best provider around and I can't wait to leave EE not because of problems they cause but because of BT
  • Reviewer
    Location
    Ilford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    There wasn't an option for zero stars!
    The worse ISP since the internet was invented.
    What a nightmare I have had with EE broadband.
    Connected in September 2014, took 2 weeks to get started, thats right so there is no such thing as "seamless transfer" when I did starting off with very slow speed.
    2 months later phone line and broadband go dead, took EE 2 weeks to send a BT engineer, Since then all I have had is really really slow speeds. With the pervious suppler I was getting 15mbps. After 4 BT engineers and 1 "cube engineer" (a EE engineer that only checks ur set up) they still didn't get the issue resolved. Finally after 7 months they have agreed to wavier the early termination charge. I stupidly paid my line rental upfront so I lose that. whats thieves this company is, AVOID AVOID even if they give it for free.
    There is many more unhappy customer on their EE Community. I wish I did my research beforehand.
  • Reviewer
    Location
    Essex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This has to be the worse broadband service since the Internet began. The speed is like dialup, the wifi never connects. When ever I call customer service it takes 30mins of being on hold then they say I need to wait 24hours. When ever I start moaning about the service they hang up!
    What ever you do avoid EE broadband, not the save as EE mobile phone service.
  • Reviewer
    Location
    hastings
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    best isp bar nun in my opinun had bad openrech line for over 3 years with 3 difrant isp's nun could get openrech to fix it but thought i'd give ee a shot as my sister had them and they sorted a fault on her line quickly well within a mounth and openrech saying they could see no fault a lovely lady did a video call with me and my dsl droped when i was on the call she run a line test and found a bad cabel 450 meters away from me she then got openrech to replace it and have had no drop outs since ee got there after 3 others isp's failed top work !!!
    i do use my own mesh network for wifi i recomend tp-link deccos
  • Reviewer
    Location
    SOUTH OCKENDON
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is a joke of a company DO NOT USE THEM
  • Reviewer
    Location
    Silsden
    Reviewing
    EE
    Date
    Comments
    Would never recommend EE broadband to anyone, no wonder they charge the prices they charge. The whole thing is a con! We have had broadband with them around 10 months now and had endless problems the Internet itself doesn't even work so we are paying for nothing! The customer service are also just as bad as the Internet we receive, awful! No matter how many times you call them and explain your problems they just fill you with endless rubbish of how they're going to resolve the problem, get a manager to call back or even send an engineer out and we have had none of this happen! Absolute waste of time, energy and money! Which is why we have happily chosen to unplug the router and go else where. Anyone who takes out broadband with EE are wasting their money - over all they're useless & just in it for your money
  • Reviewer
    Location
    Bournemouth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Only get reasonable speeds at low usage times. As soon as it hits a peak period you may as well not bother.
    I pay for 38 mb Fibre and currently getting a download speed of 2.08 mb.

    When calling I just get told they cannot guarantee their WIFI speeds, only ethernet...

    I would not recommend EE to anyone. AVOID
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE
    Date
    Comments
    Why is this company still in business? Why hasn't this company been prosecuted? This broadband isn't broadband it is so so so slow it is a total 100% joke!!! Customer service isn't customer service it is a pack of lies!! DO NOT GO NEAR EE BROADBAND!!!!!!
  • Reviewer
    Location
    kent
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely garbage, takes 20 mins to watch a YouTube clip. Downloading games can take days. One of the worst broadband services I have ever had. They blatantly lied about the average speeds, not even close to what is advertised. Avoid at all costs.
  • Reviewer
    Location
    Bridgnorth, Shropshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Being in a rural location and not being able to get decent broadband due to the government's slow progress, despite all their promises and claims coupled with the corrupt BT OpenReach monopoly we opted for a 4G home router from EE. What a terrible mistake - speeds were slightly improved from the BT copper wire that we suffer but for the last 2 months has slowed down for no reason to a point that it's unusable. As mentioned by others you get the dumb questions and the "can you restart the router'. Why do these companies employ monkeys on their support desks that seem to know less that the average user these days. Awful service, awful broadband - just simply awful. Avoid EE at all costs. EE were awful before they became part of BT but now they're part of possibly the worst corporation on the planet there's no hope.
  • Reviewer
    Location
    Bolton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They Don't Believe I am Me!!!

    I have been an EE broadband customer for a long time. On the 26th February I upgraded to Fibre Broadband. I received my new router and have had an email confirming my order.

    I called EE today, with a quick question, I spoke to their Plymouth call centre. They told me they would not speak to me as the account was not in my name? Even though:

    - They sent me a router with my name and address on
    - They emailed me several times, addressing me correctly
    - They have been taking DD's from my bank for over 12 months
    - I can access my account online and make changes

    Now I need to drive down to my local EE store, pay parking and take in my Photo ID. Which will probably take me 2 hours, at best!

    Why should I suffer for EE's mistakes?

    I spoke to Victoria and Aaron Mingham in the Plymouth call centre, both of them told me they would not discuss the matter further and they could not open a complaint, until they could identify me!

    I feel the 1.6 Star Rating the EE currently enjoys on Trustpiolet is rather generous. I am sure if people could award Zero Stars it would be a lot more representative of their appalling customer service.


    UPDATE.


    I was left with no choice, but to produce my ID at an EE Store! I visited my local store and the lovely sales girl, called EE customer services and experienced some of the service I had experienced. The first person she spoke to got disconnected after about 15 minutes. She then called again and spoke to Alan!

    Alan, tried his best and was very apologetic, he could not figure out what EE has done and said he would need to get IT department to investigate further. He advised me to leave it in his hands and to head back home!

    I left the EE store and returned home, in all I was gone over 2 hours!

    I called EE to speak to Aaron and he had left for the day,I did speak to his colleague Helen who checked my Name, Phone Number, Postcode, Address and no all records of me have completely vanished off the system.

    So earlier the account was in someone else name... Now I no longer have an account!

    Think I will seek fibre broadband with a different supplier!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have EE at home and also at a studio address, 30 minutes away. I experience dreadful internet speeds in both locations - I frequently get no pages loading for hours at any time, whether on laptop or phone. On phone, the instant I turn 4G on instead of wifi, the pages whip up. I have no issues with EE for 4G and phone reception but their internet is utterly useless. I will revert back to Virgin as soon as my year expires.
  • Reviewer
    Location
    Redcar
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Running SpeedTest.net
    Ping = 959ms
    DL = 3.84Mbs
    UL = 0.47

    Typical Ping time for ADSL is 40ms, Fibre 16ms, I can only assume EE are using Pigeons.

    The internet is basically unusable. Been looking forward to the contract ending for 10 months, 2 to go!
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Comments
    I go to apply for a phone via ee website, i see that photo id is required, i do not own photo id therefore i dont go ahead. I receive call from ee peesuading me to go ahead and am "guarunteed no photo id will be required by dpd if delivered to somewhere other than home" by both advisors. Pharmacy delivered to refuse to give me phone. Dpd advise they always need photo id. I phone ee and they advise this is wrong. Back and fourth 55 phone calls on my partners minutes, getting nowhere. Told to go to ee shop to cancel contract and reorder. Went to ee shop, tikd cancelled and to go back in 24 hours, this happed 4 times, different issue everytime, spent around 40 quid travelling to different town to ee shops. In mean time i get bill take out for original contract and get bank charge for it. Eventually manager at ee arranged to get phone collected, advised it has to go back to england b3fore i get it despite fact i live 2 mins from pharmacy. Takes 2 weeks for phone to come. Had to phone again to get it sent out, advised managet was looking into credit my account to compensate all my costs and partners phone bill. Phone comes, not working, advised wrong sim in phone and to wait 254 hours for it to start working. Week later mobile internet stops worki g for days, advised need laptop to get it working. Ee account shows 2 months of phone bill when ive had phone gor just 10 days. Then i see "payment received" and presume ee have credited account like they said. I buy apps etc thinking well i can afford it since ee paid my first bill. Days later 105 pounds comes out my account. Im now chared almost 3 nonths bills for 10 days of use. Different info literally everytime i.speak to ee. This has been an absolute nightmare, unprepared for this dd coming out ad payment receibed message on screen and presumed.ee has vleared it with this apparant compenaation credit. Anothet bank charge now and dont have access to the money that was in my account. What is going on!!!! I havent even typed half the terrible and incompetency ive had on yhe phone and in store!
  • Reviewer
    Location
    Brotton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Very slow speed 4.59mb
  • Reviewer
    Location
    Suffolk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Poor service and NO parental controls in place to protect children instead wanting you to MICRO manage each device. DO NOT BUY I you want to protect your children’s online safety as they are not interested in helping and direct you to Norton who on doubt they have a nice relationship with for year 2 sales that you have to have to continue the service whilst in contract or your children can watch any online content they want online via WI Fi.
  • Reviewer
    Location
    Alderley Edge Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give NO Stars then I would. The broadband speed is so slow it is dire. The endless phone calls to what EE describes as "Customer Service" produces nothing but excuses and false promises. And like other reviewers here I have had a mid contract price hike adding insult to injury. In all honesty this company should not have any customers it is the pits! AVOID!!!!!!
  • Reviewer
    Location
    hartlepool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    AVOID at all costs. By far the worst customer service I have ever experienced. The broadband and internet are so unreliable and after being promised an "engineer" to be sent to my house 4 times, To plug a machine in and tell me everything looks fine, ive now had enough. We even paid for a better package as they advised us to do 6 months ago due to the broadband&Internet cutting off ALL of the time, and now they are telling us we haven't acctualy been upgraded. The company is a joke and there is alot of cheaper and more reliable competitors out there.
  • Reviewer
    Location
    Somerset
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have used EE for years, and the service has gone really down hill.
    The broadband keeps dropping out but they won't fix it, or let me out of my contract.
    Undoubtedly one of the worst customer experiences I have ever had.
    I truely wish I hadn't used them, it's terrible.
    Of the 32 employees I've spoken to in my 8 month hell, they all tell you different things. Completely amamteur.
  • Reviewer
    Location
    York
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Joined in January 18 fast signup 37.6 speed, (i am less than a mile from the exchange and 80 yards from the fibre box), after a month i dropped, and has done so month after month until i am now on 29 has levelled out now but its no good to me as i have three kids who play online games and it does nothing but lag. By comparrison BT was 38 but spiked and dropped last year, TalkTalk was 38 and solid. Fobbed off by EE all the time told its my telephone line, only another year to wait till i can leave, the only plus side is that i paty £27 a month, downside is the connection is as bad as the company, they should stick to mobiles.
  • Reviewer
    Location
    Warwickshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved from BT who were slow and inconsistent. EE delivering the goods with consistent speeds of 36mbps which is what we were told we’d get. I’m verifying this daily using Ookla Speedtest app.
  • Reviewer
    Location
    Dunstable
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total garbage broadband with the slowest download speeds in existence. With a No Hope technical team that adds to the misery. Total garbage company....JUST AVOID AVOID AVOID!!!!!
  • Reviewer
    Location
    swadlincote
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I changed to EE 2 years ago as we have mobile phones with them.....We are on the basic BB and I have it in 2 locations, In both locals the BB has been reliable and faster than the BT equivalent, I have no experience of the fibre version. I have had no issues with EE customer service. Open reach are a separate company employed to do field connections etc and I have had problems from open reach in the past with other providers....but open reach are used by all providers and cannot be bypassed so we are stuck with them and there failings.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Unfortunately, I can't give negative scores for anything, but if I could, it would be negative infinity for every rating. Calling the service EE provides "broadband" is a joke, as it hardly qualifies as any internet connection at all, let alone a high-speed or high-bandwidth one. I received faster, more reliable downloads on my old 14.4kbs modem, even when it wasn't plugged in. Perhaps shovelling this garbage into their customers faces is some brain-dead scheme by EE execs to encourage take-up of their fibre package, but in reality all it does is make people curse their name and write reviews like this. Great work, you modern-day Einsteins.

    If you're reading this, and you work for EE, why do you continue to work for such a company? Do you hate yourself? Do you hate everyone else? You are literally contributing to the general misery of humanity, and not even in an interesting or devious way, just in a lame and pathetic way, by wasting hours and days of your life working for a terrible company. Have a shred of self respect and resign. Even if you end up begging for change on the streets, you'll still be contributing more to society.

    In conclusion, some things more pleasant than using EE broadband: Getting your face vigorously massaged with a cheese grater, eating and excreting an entire beachful of sand, exploring an electricity substation using only your tongue, punching a wall made of razor blades, drinking a bathtub of dog saliva, having bleach poured into your eyes, swallowing a live cat, etc.
  • Reviewer
    Location
    Rainford.
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful broadband. Super dead slow. Awful company to deal with. Crooks! AVOID!!!!
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Changed our broadband and TV package over to EE today. Internet is fine but then I get a call saying nobody can get through on my landline. Only to find out after waiting for 25 minutes to speak to 'customer services' they've allocated us a temporary number. Without telling us. Disgraceful given that it's an emergency number for our elderly relatives.No wonder you can't get through to customer services!!!!!! A shame you can't review below one star!
  • Reviewer
    Location
    warrington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you value any kind of customer service then don't join EE, we have had an intermittent service for the 7 months since we were convinced to join them having got mobile through them. the speeds you will get will not be anything like promised, the customer service and technical teams are to be blunt completely inept, rude or both. I have had to call them almost weekly to get the broadband working, they excel at empty platitudes and apologies without actually resolving anything so we have cancelled and gone to BT on the same line but without any of the difficulties.
  • Reviewer
    Location
    North Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Hoped I wasn't getting into anything awful reading all the reviews, but so far EE have been great (2 months in so far)
    My only annoyance was that I took a day off for the initial engineer visit. The guy never attended my house BUT he attended the box (this is communication issue with Openreach) and to be fair the guy sorted the box in the road and the attended my house three days after as promised. EE customer support were great.

    There are horror stories on here, but there will be in most places.
  • Reviewer
    Location
    West Sussex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having used (or tried!)to use the ee broadband service for 12 months we are about to give up. Customer service is so poor and blatant lies they tell you, we were told we had to have a new order after THEY disconnected our service in error only to find out 7days later the order had not been placed, they promise to ring you and never did. I have spent a total of 8hours plus trying to get to the source of the problem without success. Must be bt showing their influence. Never again will we touch ee. Broadband and 5 mobiles about to be moved.
  • Reviewer
    Location
    Congleton cheshir
    Reviewing
    EE
    Date
    Comments
    I've been with ee for many years now but over the last year 6 months the broadband has got worse. I've rang numerous times and get the same answer "working on it" from 8pm to 7am roughly, I have to use my phone Internet as the broadband doesn't load a thing. I would not recommend ee to anybody at all. Excuses after excuses on why they want my money but can't provide the service I'm paying for. Goodbye and hello sky broadband
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Just recently had phone and adsl broadband installed and it's all gone super smooth. I was cagey having read some of the reviews on here but so far all is well.
    Well done EE.
  • Reviewer
    Location
    Derby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had issues with speed initially so I called and expressed my concern and to be fair to EE they sorted it. So those that are having speed issues try getting in touch with them and ask them to sort it.
  • Reviewer
    Location
    Sidcup
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with EE for only three or so months and at first the broadband was running fine, then a few weeks on, the broadband connection kept failing. It was noticeable that our network could not cope with numerous devices. I phoned the customer services four times, oh my goodness, what a waste of time!
    So now We're leaving to go with another company, they wouldn't even scrap the fee for leaving the contract early as a good will jesture. It goes to say I definitely would NOT recommend EE to anyone!!
    David Cherry.
  • Reviewer
    Location
    Halifax
    Reviewing
    EE
    Date
    Comments
    Please don't bother yourself using this broadband very poor customer service staffs are full of lies I regret signing for their contract.No signal at all you cannot even use a single phone and you pay them.Not reliable at all.
  • Reviewer
    Location
    Oxford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having been a customer of Orange since there inception and never had a problem with service or their amazing customer service, since the merger or whatever it is with EE it has ALL gone horribly wrong.

    Both Mobile and Home Broadband provision
    customer call centre staff dont appear to know what they are doing and cant understand half of what you say. Managers of technical support that give you a customer complaint ref number for them to never make contact with you again because the one call they obviously feel obliged to make is sufficient for their records even though the reason I couldnt talk right at that moment was... oh yes I was working!!!!!

    My issues with EE???

    3 months + of intermittent slow and completely non existent internet access. Tech support have tried the old 'Oh its the line, you need to get in touch with your telephone provider'. RUBBISH!
    It has nothing to do with that at all.
    My landline is fine, noise free and thus has nothing to do with the service that you are NOT providing!

    And good god, if I'm asked to turn my router off and on again once more!!!!! Grrrrrrrrrrrr
    I feel like I'm on the set of the IT crowd. This approach seems to be the only technical prowess this company possess.
    Three months of crap service no offers of compensation.
    Well EE its all coming out on here now and to anyone with the slightest idea of signing up to EE home broadband, DONT DO IT, YOU'LL REGRET IT.

    And whilst Im ranting their mobile provision has sucked since this EE merger too. Appauling 3G signal at present, and you want me to take up the limited 4G signal that you have???

    'You cannot be serious' to quote J McInrow

    We are the largest supplier of 4G? Well lets be relative to the coverage over the uk that you provide. That is only relative description to that of your competitors NOT the concept of idea that your network coverage covers large swathes of the UK. Because it doesnt!!!!!

    Good bye EE. With a tear in my eye for the good old concept of great service backed up by a fantastic team of uk customer service staff who would bend overr backwards for their customers Orange.

    EE stinks!!
  • Reviewer
    Location
    Surrey
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the first online review I've ever done. I've felt compelled to express just how bad the EE broadband service is and hopefully save someone else from all the grief I've experienced with EE. I was persuaded to take up the offer of EE broadband and move over from Talk Talk (who themselves are pretty poor). Regretted it ever since. Customer service is possibly the worst out there and the Broadband is very slow (when it's not dropping out). I've had 2 EE engineer visits and an engineer from BT, but still the issue cannot be resolved. After spending literally hours on the phone to EE I'm fed up with calling the call centre to report no internet but today I felt a sense of relief when callling to cancel my contract. After giving my valid reasons for cancelling this appalling service, the impertinent, odious little creep I spoke to actually had the audacity to suggest there would be a 'cancellation charge'! I swiftly corrected him. Moving to Virgin now and can't wait to be rid of EE.
  • Reviewer
    Location
    huntingdon
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    It was ok when I first bought it about a year ago, but now the internet speeds vary a lot

    Frequently when trying to watch live TV or movies, we either have buffering or cannot get the programmes at all.

    When I called EE they just told me to go online and see what I could find out

    Very disappointed

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