EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 555 customer ratings since 2021-07-05 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,560 Customer Reviews over 39 pages

  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't really find any words of praise for EE, have been with them since 2012, and following the BT takeover of EE the broadband has been absolute rubbish, countless calls to India invariably were full of empty promises to sort it out, the number of engineers that have been booked to come and test the line, some showed up some didn't, those that did turn up kept telling me the issue was at the BT Exchange and they would escalate the report to the tech team in BT, but nothing ever happens, just carry on with drop outs daily and line speeds that are utterly dismal. The EE Executive Team are now dealing with the complaint, and quite frankly they seem to be struggling, booking and engineer to get the exchange line card replaced has been cancelled with no notice today after staying in specially as requested for the 5 hour AM slot. Best to steer clear of EE if you are thinking of being conned by their overly rated advertising.
  • Reviewer
    Location
    Acton
    Reviewing
    EE
    Date
    Comments
    EE broadband is slow & customer service is non-existent. We've had our BT phone line damaged by building work to the property next door. EE are reliant on BT Open Reach engineers turning up on an agreed date to fix the problem. As a result, we've had no broadband since Jan 20 and it's now Feb 4 because the engineers have failed to turn up. I've clocked up over £40's worth of calls to EE's 08 numbers but no closer to resolving the situation. Olaf Swantee needs to get his house in order. The Indian call centre is appalling and the arrangement with BT Openreach is broken. We had a similar problem last year and in fact it has got worse. Stay away from EE products!
  • Reviewer
    Location
    Burnley
    Reviewing
    EE
    Date
    Comments
    Don't go near this company, worst customer service, like to pass the blame to BT.

    You need deep pockets to get basic internet/landline with these guys, the last 10 weeks after paying for service or no service they've cost me at least £125+

    Everything stopped working in March 2017 after numerous calls far to many to recall, many hours being put on hold false promises of call backs, accusations from call centre staff its user error.

    Eventually BT engineers sent for, apprentice arrived, nothing he could do apart to call for more experienced engineer, who caused much amusement walking up and down road for 4 hours followed by spraying square on pavement and writing BT followed by buggering off for 10 days.

    Road crew then appear and dig hole of Calcutta, then inform they've dug wrong area up and have to fill in and get new planning permission to dig new hole (now mid May).

    Approx week later reappear and dig up in exact same spot, mention water has damaged line, before you can blink hole filled in and like Houdini disappeared without checking line.

    Telephone now reconnected with lovely crackle, internet running like the good old days of dial up, cannot stream any films - which have been paying for all along.

    Lucy from EE has now been allocated case and constantly rings and likes to apologize - a lot! Told her really not happy on numerous times and 2 months has now passed. Speeds tests take place, really lose will to live, now told BT have capped the line and we are potentially liable to pay £187 for another engineer to come out, I pointed out to her that we would not pay a penny and would get the omnibusman involved.

    Booked day off from work as assured by Lucy would arrived between 1 & 6pm, late afternoon call from BT unable to make it. Following day another apprentice rocks up who informs no need for him to make house call as EE have full access to uncap line from there side.

    Now its the 1st June, Lucy has just rung to find out where we are at. Explained to her we now have speed to stream films but if on internet and phone rings it throws you off. Lucy feels this is OK and has now closed the case.

    I enquired about compensation and have been offered £22.25, are they for real I've been made to sign up for wireless dongle and was assured once resolved account would be cancelled and full reimbursement for last couple of months.

    I explained to Lucy, this was unacceptable and we would be moving to another provider, her response was 'I don't blame you'

    Waste of time, go with any other provider but for gods sake avoid EE at all costs!
  • Reviewer
    Location
    preston lancashire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst company in the world. i went with ee thinking i was getting away from what i though was the worlds worst company talk talk but as bad as they are ee make them seem perfect. only been with ee for about 3/4 months and had to raise a numver of complaints due to incorrect billing and customer service and moved home and took them with me due to refusing to pay cbf and they have just told me i will not be getting any broadband service untill the 15th of jan due to it being fiber and they can not put me on adsl untill then yet im paying for a service i cant use what a joke can not wait untill they put up the prices so i can leave this scam of a company or hopefully they get shut down first but how unlikely is that? my advise to anyone wanting to join ee is to run as far and as fast away from them they are nothing but theives.
  • Reviewer
    Location
    Birmingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband ever! I stupidly agreed to sign up when I went to get my orange mobile contract upgraded and the sales agent convinced me that if I took out home broadband I would be saving a lot of money. How wrong! The agent said the internet was exactly the same speed wise as talk talk but this was completely untrue. The internet is painfully slow all the time and watching even a short youtube clip is virtually impossible. To top it all off, it's costing costing over a fiver a month more than he said it would and they are refusing to pay the cancellation fee from our old providers which the agent clearly said they would pay! My mobile service is also shocking with the network down on a regular basis. Of course I have tried complaining but every time I call I get put on hold until I give up after about 20 minutes or I get through to someone half way across the world who really doesn't understand what I'm saying. Be warned - STAY AWAY FROM EE!
  • Reviewer
    Location
    Bath
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with EE for nearly two years now after switching from extortionate BT prices and incredibly poor download speeds.

    I can honestly say it is the best decision I could have made. My download speeds are triple what they used to be and the price is very reasonable for the package that I have.

    I have only ever had to deal with customer service once when my line went dead for a week and the customer service team were a little bit useless in providing information on the matter. But the issue was eventually resolved and credit was added to my account to make up for my lack of access.

    That situation was over a year ago now and I have had absolutely no problems since and would highly recommend them to anyone in my area.
  • Reviewer
    Location
    Bath
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I was overcharged on one of my bills and when I phoned up and it was explained to me it was actually a miss-communication between myself and the engineer. However, the lady at customer service was brilliant, she spoke to her manager, explained the situation and they gave me a full refund on understanding it was the engineer's fault not mine. The issue was resolved quickly and the lady on the phone was brilliant at explaining everything to me. Thank you!
  • Reviewer
    Location
    Thetfod
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    Comments
    Connection dropping. They could not solve since last week. I have not internet connection. I am thinking to move another supplier.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Was previously only able to achieve 3meg on the copper unlimited broadband, due to our distance from the exchange.

    Fibre was launched in our area on the 10th April so we ordered the 40meg fibre basic package on the 13th.
    Fibre was activated on the 2nd of May.

    New Brigthbox 2 router is brilliant and we get the full 40meg and 10 meg upload speed. Downloaded a game via Steam to test speed at 4.5mbs a second! 4 gig data took 15 mins.

    Slightly marked down on their customer service who were very inaccurate about our activation date. To their credit though, they gave us a month free in compensation for the inaccurate activation date information.
    Some of the other reviewers on this site don’t seem to understand the limitations that cooper wire has on the speed of you connection from the local exchange and limitations of Wi-Fi technology.

    For an accurate speed test connect via Ethernet to the router and run the BT wholesale speed test.
  • Reviewer
    Location
    Surrey
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wanted to rate no stars but wouldn't let me . Do not get we broadband . Paying for Fibre for the past year and a half , never had fibre speeds ever they have breached there contract with me , trying to get at least a years refund although I should get the full year and a half and compo for loss of earnings , currently in the process of sorting issue with ombudsman and going to ofcom and also seeking legal advice should I not get my refund . Promised refund and callbacks hasn't been done they tell u all diffrent things to fob u off , they provide u with the worst service ever , and still take your money . They won't even cancel your contract when u ask them to . They even try and charge I for engineers when your broadband doesn't work properly . Avoid at all costs . I will get bk with another review if and when this is all resolved .
  • Reviewer
    Location
    Clapham
    Reviewing
    EE
    Date
    Comments
    ABSOLUTELY FUMING. WARNING to all of you out there who doesn't want to get royally ripped off!!!! EE ARE A TOTAL WASTE OF TIME. received my router a month ago and still NO connection. Have called the customer service team numerous times to be given different answers every time. Absolutely no clue. I've now been told my account is locked because of billing issues!! HAHAHA billing issues? I've paid them in excess of £100 because I paid for the line rental in a bulk payment!! What a mistake that was! Another story they have concocted. Received NO internet signal and I'm still being told to pay! Pay for a service I'm not using! I've had so many different conversations between akhmed, sheena, Raheem it doesn't seem to matter anymore what the problem is, all they're concerned about is how to think of a different excuse!! How do we escalate this? It is SO UNJUST. engineers also been called (had to take a day off- THANKS), turns out the line was never active - ALL THEY WANT IS YOUR MONEY!! Don't be fooled, I certainly was. But then why would I be dubious, Kevin Bacon, the great Hollywood actor, is the face of the company after all. they tell you the line is active (after doing a false line test) and it's 100% not. The engineer had to reconnect the line and told me to take it up further with EE as the line is SO weak I wouldn't receive a good connection anyway. I could go on and on about this but until I get a resolution I am not prepared to sit here and say nothing about this terrible terrible excuse of a service.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just changed from BT because of costs, worst thing I've done. System hasn't worked properly since the beginning, unbelievably poor customer service and poor technical support looking to chancel
  • Reviewer
    Location
    Reviewing
    EE
    Date
    Comments
    Not reliable very poor service have to call them up daily and still can't get it fixed.When we call them it takes about half hour and 5 transfers to the right team.They always say we will fix it but they don't unreliable.Its better to avoid this company absoulutely a waste of time. Wish there was a 0 star rating can't give them any lower.
  • Reviewer
    Location
    Scotland
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from Sky to EE has to be the worst mistake I made. I have or should I say supposed to have the highest broadband they do was poor at first but gave it a fair shot as I put it down to being new. I haven't even had it a month and I'm hating it. Internet cuts off and is slower than any I have ever tried. Why am I paying for "unlimited" "great speed Internet" which I do not receive.
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had nothing but trouble since I signed up to EE. Within the first week the speed was ridiculously slow and can't go longer than 5 minutes without dropping off! I phoned and spoke to several different people who didn't have a clue what they were on about and after ELEVEN phone calls I threatened to contact trading standards and citiZens advice to see whether I had to pay for a useless service. It was then they suddenly sat up and said they'd send a technician round (although it would be at my expense if it needed any repairing even though the installer guy put a new line and new box in.) The technician who came told me the internet was set to the lowest speed and put it up a bit. It was ok for a few weeks but kept dropping off again. Final straw has come this morning when for the second time in a row they have taken £83 out my bank for a £19 bill. Will be contacting them this morning and informing them I WILL be contacting trading standards this afternoon. AVOID AVOID AVOID!!!!!
  • Reviewer
    Location
    Stoke on Trent
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not sign up to EE broadband it's slow really really slow.I have just cancelled my contract after 8 weeks of calling what felt like every other day trying to get them to sort the speed out, but to no avail. The customer service representatives were nice and tried to help but the actual broadband service is useless.
  • Reviewer
    Location
    Sussex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can't wait for my contract to end. The broadband speed is truly dreadful. We had no problems with our previous sky but being greedy we were tempted by EE's offers. I would gladly pay double to get a decent speed again.
  • Reviewer
    Location
    Totton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Recently switched to EE to save myself £7.50 a month for 12 months. Was really not worth it. The speed is awful and that's when you can actually access the internet. Save yourself the hassle and don't go anywhere near EE!! Just got to get out of the contract now and go back to my previous supplier!
  • Reviewer
    Location
    Southport
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Over 3 weeks I've been trying to get them to sort out the broadband. Its fine for about a minute, then the speed drops to nothing and stays like that til you restart the download. They told me they have booked engineers 3 times and they have never turned up. The first 2 times there is no evidence on my file as having booked one - so they were lying. You phone up to cancel and they pass you on to the faults department. Its the faults department that is making me want to leave. Cancelling the direct debit as they are worse than useless
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everything about EE broadband is rubbish
  • Reviewer
    Location
    Portsmouth
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Very poor service. Internet is very slow and quite often cuts out altogether. Customer service can only do a connection test to test if you're connected. Can't move provider as they wont cancel the contract even though half the time we are paying for no service. AVOID AT ALL COSTS. WORST BROADBAND EVER!!!!
  • Reviewer
    Location
    United Kingdom
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Worked out of the box when delivered back in Nov 2014 cant complain about speed as getting 13MBS compared with 1.5MBS before upgrade
    Strangely BroadBand username and password settings bore no relation to those on the card in the box...It worked so I left it alone..
    Stopped working monday evening and was unable to get through to customer services on Tuesday before travelling to Europe
    Back today and spent an 45 mins in an EE shop trying to contact Tech support...No answer again
    My son found some info on the net so we logged into the router and changed the Broadband user name and paswword to the ones on the card..Didnt work
    Bit of messing around with the username and it finally accepted it with the suffix @fs .....
    Can only assume the Router was setup under a default account IE Not mine...EE discovered this and killed it....
    This is poor service especially when you cant even talk to someone...
    Dont even think about using EE for home Broadband unless you are VERY Technically confident....Im no expert but do this for a living....
  • Reviewer
    Location
    manchester
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This service is an absolute joke!
    been with this company now for a number of years at the same time as BT.
    the internet connection is rubbish, download speed crap. internet cuts out at least 5-10 times a day!
    every weekend the internet cuts out and the customer service are not very helpful at all.
    I would advise anyone who is looking for a new server not to use these!
    utter joke of a company!
    As i write this the internet has cut out twice already!
  • Reviewer
    Location
    Cumbria
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Swooped from EE to BT in July 2014. Still continued to bill me Complained in November and got refund, billed me again in December . As I had cancelled my DD to make sure no more payments were taken, they couldn't claim the money so now threatened with late payment fee... Let them try!!!
  • Reviewer
    Location
    Reading
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DON'T DO IT - dont be tempted. EE are the worst provider ever and have terrible customer services. you cannot contact them unless you also have a mobile with them. Staff are rude and don't do anything they promise. still spamming me with texts after 18 months despite me asking to opt out through various channels. please chose someone else, litterally anyone else.
  • Reviewer
    Location
    newcastle
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    The worst company I have ever dealt with, lie after lie from there so called customer service representatives.I have mobile phones through this company and as soon as I am able they will go the distance too.stay clear of these thieves!!!!
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst customer experience I have ever had with a company. tried to move broadband when I moved house and took over a month. Was misinformed about progress and what the issue was several times along the way and now the broadband speed isn't great. no acknowledgement from them that my experience was awful and seemed happy to then try asking me to upgrade to a better service. Avoid at all cost. when my contract expires I will be switching. they should be ashamed if they think they are offering a good service.
  • Reviewer
    Location
    St.Helens Merseyside
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Garbage!! EE Broadband = Absolute garbage. Do not go to this rip-off organisation for broadband. I can hardly download an email let alone a video. Slow isn't the word!!!!! 1.2Mb/s is about the speed.....that is narrowband NOT broadband. No matter how many complaints I make to them NOTHING improves. Oh! and a price hike mid contract too!!! DO NOT GO TO EE!!!!!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My parents now have this monstrosity providing their home internet. I was out of country for almost two years, so therefore was unable to advise them against the change. Upon trying to it to play some online games on my laptop, I was greeted with speeds akin to late 90's DSL, or even dial up. I don't know how any internet can be this crap in 2015.
  • Reviewer
    Location
    Seaham
    Reviewing
    EE
    Date
    Comments
    Dreadful. Slow. Ineffective tech support.
  • Reviewer
    Location
    Surrey
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I was on BT Infinity for 18 months and decided to move the line and broadband over to EE fibre broadband to save a few pounds.

    I wish I hadn't - for the small amount I am now saving it wasn't worth it.

    Here are some reasons:

    1. During the transfer for some reason my BT account was left active so I was still getting billed from BT as well as EE - it took a lot of phoning up to get this sorted and i am still waiting for a refund from BT.

    if you are considering moving providers I would suggest your manually call up your old provider to make sure your account is closed.

    2. EE operate traffic management which means I cant use the internet for certain types of internet use during peak hours - 18.00 - 01.00 M-F or 13.00 - 00.00 at the weekends. This is really annoying. I don't download any torrents but rather I use a VPN connection which always worked fine on BT but is unusable on EE.

    3. The EE supplied broadband router is in my opinion inferior to the BT router (which is saying something). When my or my girlfriends iphone are connected to wireless web pages or apps freeze and have to disable and enable wifi to fix it. this happens all the time to both our phones. was always fine on BT.

    4. When you move your phone line and broadband from BT you have to separately cancel BT sport or they start charging you £12 a month for it - so watch out for that.

    I now have 18 months stuck on EE.

    I learnt a lesson - you get what you pay for.

    BT aren't perfect either but my advise would be to stick with them.
  • Reviewer
    Location
    Ramsgate
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Customer services are terrible, they don't care one bit! constant mistakes, being overcharged, mistakes not rectified.
    Broadband speed started off quick but now slower than a drunken snail! AVOID AVOID EE!!
  • Reviewer
    Location
    Rossendale
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    "Upgraded to EE fibre Optic broadband from free orange standard broadband. From day one it has been the worst, unreliable broadband I've had to date. Absolutely rubbish customer service, who tell you to do the same old crap time and time again. Absolutely disgusted at this provider, can't wait for my contract to end!!!! Constand low speeds of 3 to 10mps at very very best when I was promised and pay for 39mbps!

    Save yourself the crap and don't even bother!
  • Reviewer
    Location
    Llanelli South Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The biggest disappointment in writing this review is that I have to award one star. EE don't deserve any stars at all. They expect you pay for a service they don't provide. Their technical departments level of knowledge is non existent. After over 10 hours on the phone over five days they produced no resolution. Everyday a different excuse - all lies. Use EE at your peril and only if your happy dealing with liars, robbers and cheats.
  • Reviewer
    Location
    Bolton
    Reviewing
    EE
    Date
    Comments
    I haven't got as far as getting my broadband upgraded yet, but already I'm regretting getting started on this process. Appalling customer service, the worst I've ever encountered: no-one I've spoken to has any idea of what is happening, and I just get passed around and kept on hold for 30 minutes at a time. The on-line system doesn't even manage to send out the automated verification e-mail when I've tried updating my e-mail address. A no-stars performance.
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly shocking service. For well over a month now I've been getting broadband at the painful stagger rather than a healthy trot, and I've had to endure the horrors of EE's dire customer service four times. Every time I call I get a chippy, patronising voice on the phone who repeats the same excuses as the previous one, and then tells me that they will call me back. They never do. I experienced faster, more reliable internet on my dial-up modem ten years ago. Whenever I call up their "helpdesk" and hear the little voiceover saying how EE is the UK's "fastest, most reliable network" I have to restrain the urge to laugh bitterly. I'm heartily sick of having to deal with these chumps, and I'll be ditching them as soon as I've identified an alternate provider.
  • Reviewer
    Location
    runcorn
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was told by the salesman in the EE store that this service as as good as SKY 'WRONG'. I find the speed to be so slow at times that I can't wait for February when I can tell them where to shove it. if it was any slower this would be a letter.At times my speed has been as slow as 0.16 I can crawl faster than that. It is so slow I wouldn't even suggest it to my enemies. As for the call center all they do is pass you from pillar to post then resolve the issue for 2 days then hey presto back to square one I GIVE UP they're CR*P
  • Reviewer
    Location
    Horwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An absolute con. If you are reading this, heed my warning. EE broadband could be the slowest most unstable connection I have ever had since the good old dial up days.

    My girlfriend was targeted whilst walking through a market place by an EE rep who was situated at one of their promo stands. Not knowing much about tech or how the internet actually works, they told her how our current provider (sky) would ‘slow’ you down at peak times. Please bear in mind that we never had an issue with sky broadband, ever! She was told that EE was cheaper, faster and more reliable with no slowdowns at peak periods.

    I was blissfully unaware that she was changing providers as I was planning to move in 2 weeks later. I am a gamer, so the internet is massively important to me. From day one, it was been consistently terrible. You can do one thing at once. Either play my game, or use the on demand service on our sky box. If we download one TV show from sky that’s it, no phone facebook or anything for the next 20-30 minutes whilst it downloads. Never had this issue with sky.

    We contacted them and they said they did a test and ‘fixed’ our line. What a load of rubbish. I asked what they fixed and they just said it was ‘fixed’… It is still terrible and what is worse is the 18 month contract you a tied into. I would give anything to travel back in time and trip the EE rep up before getting to my girlfriend.
  • Reviewer
    Location
    Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I have broadband and home 'phone from EE - When they first connected the phone line, I thought all was well, I was happily making calls and the BB although slower than anticipated was OK, after a week or so I did wonder why I wasn't receiving any calls and then a friend called my mobile to say that she couldn't get through on my landline.I contacted a barely comprehensible man on their technical service desk and eventually after a number of calls (don't believe them if they say they'll call you back) the problem was fixed.

    3 months later the problem has returned but it is worse this time, if you call my telephone number the call is answered by a stranger, someone I don't know, they are presumably getting my voicemails as well. The ever unhelpful technical support agents have told me (again after a number of phone calls with uninformed time wasters - "Computer says NO") that to get it fixed I need to take a day off work for an engineer to visit my home.

    I can make outgoing calls OK and the caller ID shows it is my number but having called my number I got to speak to a man who confirms that his number is not the number I dialled. This is so obviously a problem in the exchange or conceivably in the street cabinet, I don't know why I need to lose a days earnings for a 'phone repair that shouldn't require access to my home.

    I am told that if I cancel my contract they will charge me £72, which for a service they can't provide seems ridiculous, actually it feels like theft.

    Unless you are confidant that everything will be perfect with your EE products you be mad to have anything to do with this bunch of incompetents.

    Absolutely the worst customer service experience I have ever had or could ever imagine.
  • Reviewer
    Location
    kendal
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Orange business for 4 years, best call centre ever and best service. EE have upped my bill by 3 times and are the worse service ever.

    I would strongly suggest to not go with EE

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