EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Overall Customer Ratings for EE

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 25621 customer ratings since 2012-11-06 (Show recent ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1417 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Absolutely no problem with EE Broadband - paid for speed up-to 17mb, actual speed is over 21!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow EE  
Very good service( thanks Amy) reliable broadband, reasonable speed and much, much cheaper than BT.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Lancashire EE  
Changed to EE fibre as soon as it was available (more than a year ago). Always at advertised speed and 100% reliable.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Honing EE  
cut me of for no reason at all joined sky and they keep sending letters asking for £11 21 saying they have disconnect my services and close my account and giving me 30 days to pay this amount before they take further action to recover the outstanding debt wich may include referring my account to a dept collector I wrote a letter back to them saying they had already disconnected my internet and landline saying when I rang them that someone with a different phone number had canceled my contract with and ask me to set another contract up with them and said it would take 14 days but they would reconnect me within 7 days I canceled the contract the next day and joined sky in theory they ee still owe me money because I was paid up every month sky router is far better than ee and the only time I had any thing to do with ee was by phone or email sky sent me all the contract papers and in my eyes a far better the ee who are a bunch of crooks
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton on tees EE  
Constant problems with speed , really slow. Sometimes the WiFi doesn’t work for a full day which is really annoying & it came to a point where everybody in the house was just using their mobile data.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Manchester EE  
Constant issues with speed and quality through contract. Trying to get through to customer service is like pulling teeth. The speed never came near what was advertised and we had very few weekends where we weren't throttled, again - not what was advertised. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Kirkintilloch EE  
Switched over from very reliable Sky ISDN, because of the 10GB mobile data offer. Took over 2 weeks to settle down - constant dropouts/speed issues etc. Infuriating, compared to top providers. But a month on, the speed is constantly 20 mbps (advertised as 13),and the router/modem seems to have a better range than the cheapo Sky box. Seems a good bargain for £21 (so far). Haven't had to talk to customer support, as yet.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Caernarfon EE  
Initially my contact was for a complaint relating to one of their authorised online sellers called Metrophone. When I tried contacting them their telephone number was not in use, so I tried cancelling the purchase. Eventually I was in contact with a guy called Daniel in the exec team at EE, and credit where it is due, he was brilliant. I was so impressed I decided to take out my broadband with them, but I told him I had read some bad reviews about waiting time for equipment and connection. He sent me a mobile Internet device with data FREE of charge for the interim peroid. Four months later, Daniel had left the business and EE have used the direct debit set up for my mobile phone and taken £45 for the FREE device (my mobile phone contract was £14 per month)! I struggled to get my money back and I am now in deadlock. The exec team have passed me from pillar to post! One of the team actually made threats towards me, suggesting that if I don't agree to their resolution suggestions, they will revoke the resolution deal from the original complaint back in December! Absolutely appalled at the handling of THEIR mistake! Be warned .... they cannot be trusted with access to your bank account! The bank did get the £45 back, but I would not pay anything by direct debit to this company ever again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Greater Manchester EE  
Dry poor broadband speed, I suspect due to a poor landline connection to the hub.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Horbling EE  
I was an EE mobile customer and the service has always been excellent, I received an email from EE offering a deal on their fibre broadband and, as a mobile customer I would get 10mb of free data on my mobile. It also came at the same time sky put up its prices.

Having switched to EE fibre (easiest and best part) I have now had to visits from bt openreach to try and resolve the poor speed issues the last one on Tuesday the engineer was here for almost 2hrs, rewired the house, the connection in the cabinet but, still the speed is no better used to get 34mbps from sky now I can only get 18mbps down the same phone line! BT say it’s an issue with EE, EE says its BT.

Worst service ever.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
West Molesey, Surrey EE  
The worst customer service provider in uk..i wish i never went for EE broadband and landline
  • Satisfaction
    1 star
EE  
The mobile network I found to be very good
so because of this we got EE broadband hoping for the same quality
No it is so un-reliable and i usually find it cut out at least twice a night and even when it does work it is slow compared to other broadbands
it is a scam
I was applauded by the low quality and after reporting the issue many times and still no improvement or any action on there part at all I am disgusted
I hope anyone considering EE will learn from my mistake and go to BT
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Devon EE  
Lied to again and again by customer services, very poor signal slow speeds. Not what you’d expect at all.
Malvern EE  
Worst WiFi ever advertises 36mbps speed but I can’t even get over 5mbps on my Xbox customer service takes the piss and the WiFi can’t handle 3 phones a computer and an Xbox. Pile of rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
EE  
I have had no broadband since about 5 th Feb!! Have had three BT engineers at my home , but the problem is with them!! The junction box needs sorting out!! I have been told I will be up and running today, broadband is on/off so did a speed check, 9.41 mbs!! 1.65 upload!! Will give it time, then will call EE again !! As I'm paying for faster broad band !!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Canvey Island essex EE  
I decided to go with EE broadband after reading external reviews online. I was kept up to date throughout and everything came in time for the switchover.
I have been pleasantly surprised by both speed and reliability, I did have an initial problem of devices not connecting but once I spoke to their technical support via a video call, it was found that I had placed the router in a poor location. Once I had moved this, everything worked perfectly and all devices connect well
The speed is good and close to advertised (Fibre - I am still within the 10 day adjustment period) and have had no problems with connections since then. Customer support was quick and I got through to someone within 2 minutes both times and found them very helpful
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle EE  
Is the worst seevice ever. I had problems all the time! The connection was dropping at every 5 minutes. I used to call them at every 3 weeks and they were sending me engineer. And i asked them to cancel my contract and they took me again money for another month of no service. Awful!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Exeter EE  
The WORST company I have EVER come across. DO NOT WASTE YOUR TIME OR MONEY! The WiFi turns off every single night without fail and funnily enough it always seems to happen once the office are closed therefore I cannot contact them.
Wolverhampton EE  
The WORST company I have EVER come across. DO NOT WASTE YOUR TIME OR MONEY! The WiFi turns off every single night without fail and funnily enough it always seems to happen once the office are closed therefore I cannot contact them. And when I have called I’ve been told that the WiFi needs to have a problem at the time I call so that they can see the issue. They also refuse to help you unless all your bills are up to date even if you have a payment plan. I wouldn’t even recommend this company to my dog
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex EE  
Broadband very slow I have rang EE and they are not prepared to do anything about it
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Nelson EE  
I had a small problem with my broadband and phoned the customer service who were very polite and helpful and over a few day's and a engineer who was excellent and new what he was doing sorted it all out. thank you all so much. i have been with EE for a long time and so happy and pleased with the service i have received from all the Staff at EE THANK YOU AGAIN.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coniston EE  
I’ve been with EE three years now, had some issues with sky before and it was a pain to speak to their Indian support.
Had an issue once with EE when switching from sky, had to call them a few times, they’ve fixed it and gave me one month free. I’ve had fibre, then fibre plus, now I’ve signed up for fibre plus again.
It’s easy to contact them, at 8:30am I had to wait for consultant about 7 min but then around 12:30pm they’ve picked up straight away.
Sky would be £3 cheaper monthly but I’m staying with EE as it was always fine for the last three years.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chester EE  
I have been a customer for many many years and now decided to change provider. Customer service difficult to reach, I had twice my broadband speed reviewed and "rectified" however it'still very slow, certainly always much slower than contracted, a smooth streaming or quick downloading is nearly impossible. I live in the centre of London when having a good broadband should not be an issue
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I received a cold call to join EE broadband a year ago on a 18 month contract. I was told that it would be "cheaper & faster" than my sky broadband I had at the time which was giving me download speeds of around 10Mbps.

I agreed to join - paying a severance fee to Sky.

Unfortunately, since I switched over the internet speeds were very slow <1Mbps and sometimes the internet completely dropped. I raised the issue multiple times with EE and did all that they said to remedy this. It was always slow and the drops in connections kept happening.

Ultimately, after a while EE sent an engineer who was able to get me speeds of up to 6Mbps (albeit for a short time) but the drops in connection got worse. I was fed up and kept raising the issue.

Finally, at end of December I asked to leave the contract without paying the severance. They said that is not possible and I need to give a formal notice of leave and then they have 30 days to try and fix the issue. I did that.

They sent someone round and tried a few things but the issue wasn't solved. I gave my notice at end of Jan and EE informed me I need to pay the severance fee. Their explanation was that the issue that I raised was "fixed" when they put in a solution and any future issues I have are treated as a new issue and hence for their part they have fixed my issue. I have raised more than 15 issues in the time I was contracted to EE - all of which are apparently closed. And because of this I am to pay a severance fee when I leave EE.

To top it off they have the nerve to call me yesterday to incentivise me to stay with them. You can guess what my reply was!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Romford, Essex EE  
Very expensive at £32.50 a month over a 12 month contract. I found staff annoying and rude. Service poor and speeds random. Wouldn't use EE again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weybridge EE  
Poor quality of service overall. The staff are helpful but unfortunately you can't polish a turd.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent EE  
Not particularl;y good in my area
Pershore EE  
Wel’ EE broadband is one of the worst service provider in uk so far everyone knows.
I been with them nearly 3 years as I had no choice but at the end I did terminate the contract without pay as I stopped direct debit .
i don’t care what action they will take as EE didn’t care about my service.
Usually EE customer service are very poor.
Finally ,I do request everyone not to take EE.
  • Satisfaction
    1 star
London EE  
I have been with EE for a number of years. No major problems with speed. When problems have arisen they have been dealt with quickly!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stanley EE  
The wifi is absolutely awful. We were told we would have a download speed of 14 Mbps and we are lucky if we get 3. It has even been known to go as low as 0.6 - which is absolutely ridiculous. The customer service staff are pleasant to speak to however this doesn't take away from the fact that this is the worst wifi speed I have ever used. We've been told multiple times that the problem would be fixed, and they have once sent an engineer out to fix the problem however it seems to be worse than ever. Extremely unsatisfied.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Kings Cross, London EE  
I could live with broadband speed although it was slowing down to a halt very often. The problem I have with EE( as well as with many other providers) is that after the end of my contract they started charging me about 70% more. That's not the way to treat loyal customers.I perceive this as highly unethical on their part. They know very well many people have no time to track every payment. I they finally notice something is wrong they will instantly sweet talk you into another contract with them cutting the price by half. They can afford this scam only because there are still lots customers who go for that. I am saying NO!!!. I AM LEAVING YOU EE FOR GOOD. YOU FOOL ME ONCE...
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Surbiton EE  
Extremely variable speed and serious dropoff when away from router in house
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Porchester EE  
If I could rate it zero I honestly would , I genuinely thought you couldn’t get worse than Tesco mobile but clearly EE proved that you can get worse than them... moving to EE was the worst decision my parents ever made .... my 4g is absolutely a bag of rubbish it goes soooo slow everywhere I go ... It decides to not even turn on when I turn it on sometimes ... has mind of its own .. decides when it wants to work and that’s never . My parents even sighted up for a contract with them for a wi Fi box and I swear it never works on mine or sisters phone nothings loads it goes so so slow I can’t even deal it gets me so so angry . the worst part is even when there’s only one person using the wi fi it still goes extremely painfully slow ... I can’t even use my own 4g never because it NEVER WORKS WHEN IM AT HOME . No idea why?!? It’s been like this for a good few months now but my mum never believed me because her phone the wi fi worked normally for her but for everyone else it just wasn’t until a few weeks ago where her internet started going slow aslwell as mine and she began to believe me that it’s awful . It’s ruining everything for me !!!!!!! It’s affecting my work , my college work , my placement work , my emails and most importantly my youtube and netflix !!!! Sort this out ... we need SKY back we took it for granted wow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford EE  
Signed up as my phone is with EE.
For the first year everything was fine, not superfast, but my flatmate and I had no problems streaming tv or browsing the web.
After the first year the speed dropped dramatically.
My flatmate moved out so I am the only one using the internet.
The last speed test showed speeds of 0.07 upload and 0.07 download.
If you call they will run a basic line test and thats it.
Over the past year I have received a new router.
Engineer visits.
An EE adviser telling me that the speed has dropped because too many people are using it (not true)

In September I had 4 weeks of no internet. They offered me 5gb of data for my phone to compensate - which they ended up charging me for.....

I was with Virgin for 4 years and never had one issue.

Since I got EE it has been issue after issue/

Huge mistake changing over
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
I have 2 sim only contracts with we. 2 phone lines with we. One is basic ADSL which has never failed. The other is VDSL fibre ( to the box!) So far, mobile service is very good. As for the vdsl fibre, not so good! Line drops about once a week! The waffle I have had from poorly trained general staff makes me weep. The main issue is the EE router. The WiFi struggles to keep going. My portable devices often say " connected, no internet" My smart TV dies in the middle of a Netflix movie! My desktop PC the same. Both these devices are Ethernet connected. EE have replaced the VDSL router, a total of 3 times while arguing that its my CCTV that's causing it all! Unfortunately for EE, I am the owner of a CCTV company. I install CCTV on other customers broadband. I don't get calls saying they can't log into their cameras! I have now had to buy my own ( Billion) VDSL router, which has been solid since installation! EE have offered me 50% of the £100 cost by way of a credit! As far as I'm concerned, not good enough!!! The senior support staff are polite and courteous. Its a pity they are let down by a lame router
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
Chatter is, cambridgeshire EE  
Internet constantly fails. Customer services are rude totally unhelpful and don't give a damn why you have rang. I have been having problems for over 2 weeks now and hot no where with customer services. I'm actually very surprised I am able to send this review before it kucksme off again .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield EE  
they overcharge me after I finished to pay my phone, they force me to declare that I was leaving the service because I wanted an inferior services, that I could not complaing beacuase I signed the contract, I did it in the shop in a hurry, as did not had the change to read the whole thing. let alone to understand it, they took advantage of me, never going back to EE, not matter what.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Choose One... EE  
For month been lied to with ee customoer service is crap pass you around houses can never get to talk manager I am so angry with service go someone else till no how to deal with customers right
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CHELSEA EE  
Would not waste your time with EE they are a joke seriously when it comes to Mobile Phones no problems at all I have a contact with them never had any issues with Mobile, I took out WIFI with them as I thought I could have Mobile + WIFI all in one bill nice and convenient and it was the worst thing I ever done. When I enquired over the phone about the WIFI I told her the WIFI will be used for gaming with a Playstation 4 (Older Version) and watching/streaming Netflix etc she promised me I would not have any issues connecting to my Console so I took it out had issues straight after it went live my router was downstairs and could not even connect my phone to my WIFI from one floor up! They told be to buy a WIFI booster £25 and they would take it off my bill I reluctantly said ok bought it and that still did not work! I said I would like to cancel the contract as I was promised services and they were not delivered then 3 weeks later I receive a bill for £300 rung them up and complained there was nothing they could do as "the debt was sold to a collection agency" well jokes on them when I said I will pay a £1 a week/ Dont waste your time with EE they know about phones and not much else.
EE  
this is going to be long.
from the begin there was a problem with the speed, however i have been informed it is going to take up to 10 days to set. after 10 days obviously went only worse. this is when i was no longer entitled to leave without cancellation fee. what i am currently pay is super fibre up to 80meg, with min of 38. ON THE CABLE my spped after 5-11pm is from 2-6 MEG!!! i was phoning them almost every single day for over 3 weeks, every day spoken to someone else telling the story from the begin. so far i had 2 engeneers (which obviously did not manage to do a thing) the conversation started with a manager im on the line with him for over a month now i have raised the complaint which is obviously still open they was trying to convince me to close the complain so they will take a money off my bill(lol) i sent several screenshoot of the spped test to prove them cuz obviously from their side av 80meg(lol). the issue all of the sudden has been fixed for 2 weeks, and dropped again few days ago so the ballte have started all over again, they are very surprised that i want to leave. i made again a screenshot being on the phone with the manager and apparently he did not receive it. i have been accused(they think that may be it) of using VPN on my PC(whatever it call) i have also made a VIDEO to show the way i am changin the cable to the laptop and running speed test but i am just waitng for the call back with the idea how to send it over to them.. IN WOULD NOT RECCOMEND TO ANYONE!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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