EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3 stars
  • Customer Service
    3.3 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 3469 customer ratings since 2017-12-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1384 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
If it was possible to give zero stars I would. We only got it because a flatmate got "a great deal" on it. All I can say is you get what you pay for. The speed was utterly cr@p and this was when you were lucky enough to actually get signal. If you are in uni and needing the Internet a lot, DO NOT GO WITH EE. In fact even if you aren't in uni I wouldn't bother. Total waste of money and customer service were no help either.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
EE  
AVOID AVOID AVOID.

if there where 0 I will put zero.

Terrible speed , the worst customer service that can not help (monkeys with a script in India). They speed is so bad that VIDEO on demand pauses all the time (didn't have the issue with sky)

Had to buy my own router to overcome issues with VOIP as there router doesn't support it.

It doesn't matter which provider your are with, they are much better. There is no way another ISP in the UK can be worst than EE.

forget the saving is not worth the headache

AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leeds EE  
I have been a customer of T mobile for many years; I have two mobile lines with them. I'm due to move from my house to new address, and EE offered me a broadband and landline package. I had very bad experience with the customer service when i phoned them yesterday to enquire about my new order which suppose to start in 8 days time; they bounced me from one person to another five times and kept me on telephone line for 65 minutes to reach to a very rude woman in the broadband department; she even hanged up on me while I was talking to hear.
I was so cross and upset I decided to cancel my order with EE home broadband after I read the previous very bad reviews. I'm so lucky to transfer my current service with BT to my new address.
Customers and buyers…….have peace of mind and stay away from EE customer service.
  • Satisfaction
    1 star
Essex EE  
Utterly useless internet speed
In the weekends it’s 0.2 or 0.5 mb download speed
Some weekdays will be lucky to get above 4mb
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Coventry EE  
Do NOT use these muppets. I have just joined and have numerous issues, as they have managed to give me 2 accounts and 2 telephone numbers in 2 weeks!! & charge twice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Ipswich EE  
Biggest mistake ever. Had perfectly good service with SKY (no problems in 2 years)and stupidly swapped to EE to save seventy quid a year. Speed is very variable and the brightbox needs reset very regularly. Biggest issue though is continually losing WiFi and having to phone India to get it fixed, which is painful. Tech people are HORRENDOUS. No British equivalent for problems at all. Also they restrict downloads for most of the day, everyday. Now I am going to have to pay to get out the contract, I cannot put up with it any longer. Worst broadbrand provider Iv had in 15 years......
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
AYRSHIRE EE  
When moved from BT to EE (worst mistake ever made) problems since day one of order. Product misold to me and they didn't even acknowledge it until after the product was "live". ONce contract was finished, called to cancel my phone and broadband and was told there would be a £30 charge to "remove tags from my line" which there were none as i have now switched back to BT without a MAC code as no tags are present. Broadband speeds were terrible, cant even watch youtube clips without buffering. and i live less than 200 metres formt he exchange where i should be gettign the max speed (According to them). numerous phone calls just to be told that my speed was in the acceptable range and they cant do anything. Staff don't know what they are doing.
Aberdeen EE  
Would give ZERO star if this was possible.
I never write reviews but I felt like I needed to write one for this specific case. Back up from EE, far, very far away. Worse customer experience so far. Incompetent people, never answer phone calls regarding billing issues. Still waiting for a refund (average waiting time for phone calls is 47min).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Never ever go for EE Internet provider.Never ever. Every thing is rubish.
EE  
its been 25 day have been complaining about my broadband speed still nothing .
please think twice before joining EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
northampton EE  
After many years of having no landline broadband in the area that we live, our address has finally been connected. We now have a contract with EE. The process was very painful to switch both the phone and internet but when it was finally sorted we have fantastic broadband. We have come into the 21st century and can get all those normal things like youtube and Facebook!!
As far as the EE customer service goes, if was so frustrating because nobody ever did what they said they would. Eventually I spoke to someone who took responsibility and sorted my problem, and so we got there and are verg happy with what we have.
  • Satisfaction
    4 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Ex20 3et EE  
My fiancé and I were tempted into getting EE broadband by an attractive upfront line rental and then £2.50/mo afterwards for broadband for a year. We set it all up without any problems. The following March (our contract was due to finish in June) they called me to offer to continue that deal for another year. Well as far as I was concerned, that meant another year of £2.50 a month which sounded great. After speaking to them, I changed my mind and decided that I shouldn't really be agreeing to year long contracts over the phone. I called them back about 20min later and they said that contractually I couldn't cancel without paying the full year cost upfront. Ridiculous but fine. My fault. They then started refunding us a random amount of money each month starting from March. I know, great right? But it made no sense and at no point were we sent any documents explaining why this was happening. In June, suddenly our broadband bill was £17/mo.

Then, in October, we moved. I was prepared to encounter difficulty in moving my broadband to the new address, but all seemed to go smoothly. Then the day arrived when the technician had to come to "set it up." He arrived at 8:15am. I was still asleep and my fiancé was in the shower. I jumped up and threw clothes on, meanwhile the bell is going and going. I went downstairs, still not sure if it was EE, and no one was there. I went back up, checked my phone and nothing. 10min later I see I have a missed call. I call them back and it's the EE guy. I said that I was in but he had already left but that not to worry, someone would be by again later. I waited until 2pm and then decided to call EE. I was told (after many transfers and dropped calls) that no one was coming, my appointment had been missed and that I had to reschedule. First available appointment was 2 weeks away. I was now going to be without internet for 3 weeks. Given that the technician didn't hang around really, I didn't feel that this was completely fair so I asked to be refunded a month. Seems like good customer service to me considering I have been paying them for a service they were not providing. The guy very reluctantly said that he would do that. I waited patiently for 2 weeks and the next technician arrived. He spent an hour setting everything up and was very nice and helpful. The broadband had not been switched on yet (which just boggles my mind) and so he told me to call them up to see when it would be switched on. They assured me it was due to be switched on at 12am that night. Is it switched on the next morning? Nope. I called them up and they said that our address hadn't been updated, which considering the number of times I have called them in the last three weeks, every time having to provide an endless number of details, os absolutely absurd. And of course, it's not anyone's fault, it's a "technical error." And, it's going to take 5 working days to get it changed and switched on. And no, I am not receiving a refund, so the guy before just lied to me to get me off the phone.

EE customer service is absolutely awful. It's a shame because (when you finally get it switched on) the Internet was fine, did the job and we never had any technical problems with it. But we cannot wait until our contract is up in March. Do not give EE your money. I promise you it is not worth it and they will not take responsibility for their ineptitude. Pay a bit extra for something better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London EE  
Absolute s**t. No internet since the it was installed. Been passed around indian call centres like a prat. Waited in between 6-9 for a call to "sort" problem, no idiot rang me. Just got off the phone to the prats now, guess what???? Wait for another call back! Dont bother with these clowns.
Cant even cancel contract coz its past 14 days. Took them over 14 days to come install so unfortunate for me i could not see how useless these tool heads are. Dont make the same mistake as many others. Go elsewhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nelson EE  
Never known such slow broadband. Sometimes impossible to even log-on. Dead slow download speeds averaging about 1.1-1.3 Mbps. Really bad. I thought it was a fault but reading other reviews I see it is typical of EE. And also the Tech Services department absolutely sucks!! This is a very bad company. Dishonest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prescott EE  
If you want to spend your evenings talking to someone from India for an hour telling you they are sorry to hear your problems then EE Is for you. Speed is ridiculous, every month i am using 10Gig data from my phone because it is simply way faster than my wifi. They will send you a filter which will sort ALL your problems, then when that fails they will send you a router which will sort ALL your problems. In reality they can not sort nothing. Pathetic rip off. Waste of time and money. DONT BE A FOOL !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nelson lancashire EE  
Don't get EE broadband. I paid for the most expensive package and they are currently giving me below the standard package speeds. I was getting 74mps down speeds before now all of a sudden for the past 2 months i'm getting a download speed of less than 2mps and being charged for 76mps.

I am almost certain they are throttling my line. All speed tests are consistent as it is showing the same speeds no matter what time of day, this is proof that there is throttling. All web pages literally become crippled if I download ANYTHING, the only reason i'm getting 2mbps download is because of IDM if I download normally it is kbs speed not mbs.
I called them and they are pretending the line is "fine" when thy know they are throttling/capping it.
Now they are saying they will send an engineer out.... and wont bother with over the phone tests...probably so they can try and charge me £50 by claiming I've down something on my end.

DISGUSTING that companies get away with this ish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London EE  
I left Talk talk roughly 2 months ago to EE with the promise things will be better, but that was mistake, the internet is slow and disconnect it very often, the land-line is not clear, the customer service takes long to get them ,and once you contact technical department , they do their routine stuff that doesn't help that much. leaving them will make you pay 100 pounds for breaking contract. I would never recommend to anyone. Awful service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Absolute rubbish broadband. slow speed anytime in a day. customer service team can't deal with the issue instead cut the line off.
they don't care about the rubbish service we are getting. they are a bunch of amature.
DO NOT TRAP YOURSELF WITH EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sutton EE  
Amazingly slow, way below what EE advertise as the average rate. Makes all sorts of stuff very time wasting and complicated.
I would have signed up with Virgin but the said they couldn't accommodate me at this address
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
bristol EE  
Like many others here I would advise to stay away from EE broadband. The router turned up a week late and then the 'acclimatise' period lasted for longer and didn't even make me aware of it to start with. After it taking a month to be installed and working (rather than the 10 days I was told) I didn't get anywhere near the speed quoted. I was told 13-17mbps and most of the time I struggled to get 1, couldn't even load a web page with more than one device on it! Had enough and left, after fighting with them on the phone at least I did get them to cancel the early cancellation fee.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby EE  
By far the worst customer service I have ever experienced! I had my broadband cut off without any warning and although they admitted it was their fault they did very little to make this better for me. I was constantly lied to about when the service would be working again and numerous times I was told I would get a call back that never came. I would avoid this company at all costs. Much better providers out there.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester EE  
Just appalling, I have 38 meg fibre and it is frequently slower than sky 17 meg broadband. Numerous engineer visits,
Always blaming open reach, open reach are adamant there is no fault on the line and I know the engineer. Despite being hard to prove, but after extensive google diagnostics, they have to be traffic shaping. Shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset EE  
I changed from PlusNet to EE in June via Money Saving Expert (MSE) website to save money & the promise of a £120 Amazon voucher after 3 months. After providing the MAC code, changeover went smoothly for both Broadband & landline on the dates agreed. After the usual initial 5-7 days, broadband speed was same as PlusNet (which was same as BT which I had before that)- about 14-17Mb d/l + 1Mb u/l. EE has more bandwidth restrictions than PlusNet, so if you torrent, its after 1am for you!
(Reading some of the other comments on here, I have read elsewhere that changing FROM Sky & Talktalk to ANY other provider can sometimes be problematic, but can't remember the techi reason why)

Occasional (weekly) problems with unresponsive page requests (either nothing happens or new page appears after 5-10 seconds). Changed primary & secondary DNS server in router settings away from Orange to faster alternatives - Problem solved! (Namebench software gave results)

EE charged me full price for 1st month instead of offer price, after several emails & phone calls - customer support they said they knew nothing about the discounted offer but after 30 minute phone calls & call backs from managers (which I recorded for training & security purposes!!) they agreed to sign me up for a new deal, which was cheaper than the original MSE deal & assured me that the Amazon voucher would still stand....Hmmmm....my 3 months are now up, so time to start chasing MSE/"Affiliate Window"/EE or whoever for it, I can't imagine it will just turn up!

In summary, EE's reputation for c**p customer support still seems true. I came from PlusNet which is said to have some of the best.
Speed & reliability 4.5 out of 5
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Lancashire EE  
I have been with EE for two years. At first it took them 3 month to install my line and actually got the broadband. When I moved Home I asked them to move my broadband, they told me it would take three weeks. On the day I was supposed to have an active line nothing came up. Ring them, after two days on the phone they told me they moved it to the wrong address (and some poor people lost their connection in the process). They offered me a month free and told me it would be up in two more weeks... I made the mistake of accepting. A week later they come back at me telling me they needed to restart the process and that the line would me operation in an addition 4 four weeks... In the mean time they offered a 3G dongle as a "solution", turn out to be a pay as you go one for which I actually have to pay. I finally resign my contract with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Guildford EE  
Been with EE from the Freeserve,Wanadoo,Orange days.Never had a problem with my service from day 1.Just upgraded to EE fibre 38mb. got a free router,delivery and connection with 1500 free minutes to mobiles and 01,02,03 numbers and it is costing me £9.50 a month LESS than I was paying for the up to 20mb package. EE rang me out of the blue and offered me this new package and the guy on the phone could not have been more polite and helpful. Everything he said would happen did happen. I just replaced my router with the new brightbox 2 and was instantly back on line with no problems. Consistant speed,no dropouts it is spot on. From the way my upgrade was handled I cannot praise EE enough.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Goole,East Yorkshire EE  
Reviewed EE a short while ago,so just an update.
My service is still absolutely spot on,38 meg,no dropouts,no billing errors.It is perfect. I have the Samknows broadband reporting whitebox and according to my dashboard there is never any reduction in speed at any time,it always shows around 38 meg. For those of you who are not familiar with Samknows,just google it and sign up to the program,it is free.
Again,I cannot fault EE in any way.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Goole,East Yorkshire EE  
You will Never get the help you need you will be sent pillow to post to sort your Internet speed they make it out there a care and are sorry you having problems bit they not interested in been having slow interested sin April 2016
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dewsbury EE  
My friend suggested EE I said why not this was the biggest mistake!!! It took 3 weeks for engineer to come around to reactivate the landline than we have waited another 2 weeks for the rooter to arrive being honest we are still waiting!!! How they expect people to live without internet. EE if you can’t keep up with the demand DO NOT take any more orders!!! Disappointed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Watford EE  
I moved houses and my new address came with a broadband provided in my rent. As a result I called to cancel my EE broadband contract. I was told I need to give 2 weeks notice so I will be charged for a week of August as I called them too late. Instead I got charged for a whole month of August. I called and was told I will get a refund. First day of September I called to check whether the refund is going to be in my account soon. I was told it will be once, the new bill is produced. Instead, I was also billed for another month , I called again, I was advised to cancel my direct debit to avoid being charged. We are in October and I just received a bill for October and being told I need to pay a late payment fee as well due to cancelling my direct debit and failing to pay for September. I called them the fifth time today and was told my refund won't be happening until December. It's a joke if you ask me. Wouldn't recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Nottingham EE  
Hopeless service. decided to move from Sky to EE. What a regretfull decision. After a month long waiting..no internet...no right answer from customer team and teachnical team. They dont know what they are doing. Dont ever think of going to them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Maidstone EE  
We have been using EE for more than a year and honestly I have always received quite good services from them. I'm surprised to see so many complaints as because I have none of them. Good speed, no network problem, well I'm satisfied. My company uses this broadband as well. My company requires an all time stable connection as we have to do a lot of research on properties, buyers, sellers and market. We need more of everything and EE provides it all for us. My company recommends it to other as well. Thank you EE!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poplar, London EE  
DON'T WASTE YOUR MONEY. Everything is slow with EE broadband. We never have gotten a steady speed all year and rarely get past 1mb of upload speed. But aye didn't realise they used phone cable from BT Open Reach.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester EE  
It is rubbish doesn’t even connect to my sons Xbox and always disconnects DO NOT GET IT !!!!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Scotland EE  
Terrible terrible broadband. I would only wish this on my worst enemy. Without comparison the worst broadband that I have ever had. This is not the deal that I was promised when I left Sky. A pack of lies. Too slow to do anything with. EE is one rip off company. Forget customer services...they are trained to lie to you.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading EE  
EE 4g is fine when it is working, however if you have a problem because your internet fails as mine did during an upgrade, you then cannot get through to the right people as they are an internet service and if you call you need details that you cannot find as they are stored on the internet that you cannot access. Eventually you discover that you have to send away your box and await a repair, which means over 2 weeks without internet!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lincoln EE  
not happy with EE at all, started off at 1mb/sec and its got worse over 6 months and down to 0.01 mb/sec might as well just have dial-up!its like being back in the 90's.
I would'nt recomend them to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Damerham EE  
Customer service is always helpful even though i think sometimes they are a bit overwhelmed with complaints. Most of them sound Scottish. So i have to really listen to understand some of their words. Heck they probably do the same with my New Yorker accent.
I'm currently on 12 month broadband contract, I'm satisfied with the speed, I've got 6 devices using WiFi simultaneously without any problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wakefield EE  
Really not happy with speed, been with Virgin, BT, Sky, Talk Talk and nothing like this. If I want faster apparently I need to upgrade! Was fine for the first month then got slower and slower and if I have a friend round, it's impossible to connect!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Every thing sh** were ever they says every thing wrong
Big mistake in my life I join EE broadband I waiting for
My contract finish then I go to my previous broadband
Suppliars.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford EE  
It loses signal whenever I'm gaming
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Manor Park EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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