EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.4 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 505 customer ratings since 2021-08-14 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,562 Customer Reviews over 40 pages

  • Reviewer
    Location
    cambridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Dont use them if you want to move house. Go for virgin or sky as EE moving process is rubbish in my experience.I work full time and am used to getting calls from delivery companies before they deliver so i can go home and not have to take the day off. Sadly EE cant offer this service as they are unable to talk to the engineers. So tomorrow i have to wait in for the enginner from 8-1.
  • Reviewer
    Location
    Essex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do EE bother to read reviews about their broadband? I have never experienced such an appalling service and even worse broadband. I cannot believe that a company this ridiculously bad is actually still in business. I would not even rate this one star, there has been nothing that I was happy with. Firstly, the people at the call centre have a tendency to just drop calls after they are bored with their customers!! They would promise to call back and just never do!They also have little to no knowledge of any technology. I feel like I have wasted my money and thrown it away into this useless garbage we call EE broadband. I would never recommend this to anybody. Sort your customer service out, sort your broadband out, your speeds, in whole the whole company.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Comments
    This company is a nightmare to deal with. Avoid at all cost. I had to abandon /cancell ordering after experiencing major problems.EE were unable or unwilling to email confirmation after five days to what I had agreed on telephone but attempted to set up a direct debit on my bank account!! 4 hours of calls, some to their premium rate number customer support in order to resolve and terminate deal. At all stages the majority of their staff were ignorant, incompetent and abusive. Most probably surly teenagers in a call centre job they dislike and abuse customers for sport.
    A stressful, costly and unnecessary experience. EE claimed that I failed a credit check and indicated that they would not provide a service but attempted to debit my bank account anyway.(I have never been in debt and I pay directly for products and services in full.)I think their call centre staff cannot be trusted with customers details. AVOID
  • Reviewer
    Location
    Reading
    Reviewing
    EE
    Date
    Comments
    NO STARS.
    WORTH NO STARS!!!!
    Crawling pace broadband. No chance of watching any videos. So slow for emails and so slow for downloading anything. Just does not work!!! Nothing from my complaints to the service dept. NOTHING!!!
    NO STARS. ABSOLUTE RIBBISH!!!!!!!!!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    OK guys, I've been putting up with this service for 4 years. I'm done!!! It is totally unreliable. There are days in which is fine. There are days in which it drops the connection 20-30 times (for like a couple of minutes but it obviously messes up any gaming/tv watching) AND there are days in which it drops for hours.
    *They sent me a new router. Still bad.
    *They told me to unscrew my socket and plug the connection to the test wall socket. Still bad.
    *They finally managed to convince me to accept an engineer visit to replace the socket. Guess what, he came today at 8.00. The socket has been replaced ... the connection has dropped so far 9 times in two hours afterwards lol
    This company provides an atrocious srevice, Stay away!!!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have a really bad experience with EE broadband. I am 6 months contract already and I still need to call every single day to the EE call centre for their make my broadband work. My broadband does not work in the mornings and evenings. I do not recommend to anyone.
  • Reviewer
    Location
    Reading,UK
    Reviewing
    EE
    Date
    Comments
    DO NOT PURCHASE THIS BROADBAND

    I beg of you whatever you do, DO NOT BUY EE. I went with them despite previous bad reviews but I would not recommend them to my worst enemy.
    I had pretty low speed when I first got it and I could only have one computer using the broadband at any time.
    When I moved house the broadband don't work at all for TWO MONTHS during which EE was more than happy to continue taking my money and they were only prepared to help once I'd cancelled the direct debit.
    I'm now at the end of my contract and they want me to pay £29.69 cancellation fee WTF?! HOW ARE THEY ABLE TO LEGALLY OPERATE?!?!?!

    Again I say DO NOT SIGN UP TO EE
  • Reviewer
    Location
    Nuneaton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT GO NEAR EE BROADBAND!! I would It is appalling!! Crawling pace download speeds and utterly inept customer service. Frequently it is down. Dial-up speed downloads and uploads are impossible. Reviews here are correct, it is around the 1Mb/s internet speed. Laughable!!
  • Reviewer
    Location
    Helsby
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dire broadband. The worst and slowest I have ever encountered. Dire customer services. Dire company to deal with. No interest in the customer. Internet download speeds so bad it gets unuseable. AVOID!!
  • Reviewer
    Location
    Canary Wharf
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After having trouble with other companies want to share my experience on EE broadband. I have been their customer for around 4 years and have never experienced any problems. Speed was great, customer support was quick and friendly, prices were efficient. Would definitely recommend them.
  • Reviewer
    Location
    Maidenhead
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved from sky fibre to ee fibre good communications from. ee the swap over went seemlessly and with better speeds than sky & a good bit cheaper.
  • Reviewer
    Location
    Slough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    When it works it's fine it a little slow but when it goes wrong you are in deep trouble. The worst customer service ever.
    People hanging up on you, consistent lies, poor compensation for loss of service.
    You get a different story every time you call - it will be up again tomorrow, it's being fixed now, they've only just looked at..

    When it's works it's good but when it goes wrong exist stress, being left on hold, people hanging up on you and lots of lies. Both times it's gone down its been for a fortnight.
  • Reviewer
    Location
    Skegness
    Reviewing
    EE
    Date
    Comments
    Never turn up on the day, keep putting there prices up through out you contract give you a good start price but at the end it’s cost you more go with someone that doesn’t keep putting there price up, when they put the price up they don’t give you the chance to opt out you have to stay to the end and pay more use a better provider
  • Reviewer
    Location
    Ilford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    In a simple language I should say they are worst . As my wife had ee mobile contract we opted for it. I have applied online for ee broadband on 22nd feb 2014 as I have given notice to sky I got the router delivered advising me that their service will be starting for 11th march I had an email come through saying my broadband will be up and running from 11th with user name and password. On 11 th there was no broadband I called customer service who are offshore and they they had a problem and will be rectified in 24 hrs. Next day same problem again I called them they said they are escalating to high level which will be sorted in 24 hrs. Nothing happened I called them next day they kept repeating the same and at times disconnecting after seeing my no being displayed. It continued till 15 the march nothing was resolved and I didn't had broadband so I have to cancel it.
    Worst experience. Never would recommend to any of my friends . Very poor customer service but to my surprise cancellations team was good
  • Reviewer
    Location
    Croydon
    Reviewing
    EE
    Date
    Comments
    I never been disappointed like this by a service, very poor service, very rude stuff
  • Reviewer
    Location
    Ellesmere Port
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Worse broadband I have ever had .I went for this broadband expecting to get a boost on my EE mobile phone but unfortunately they both are terrible.I won't recommend someone to go through this Like I did.I really really do regret but like we all know a regret comes after Someone has been failed.
  • Reviewer
    Location
    Kilmarnock
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from talk talk to ee as they were offering a slightly better deal.
    initially broadband speed was on a par with what i was getting with talk talk.
    However, a couple of months down the line my speed is down to a snails pace.
    1.15mb download and a pitiful 0.12mb upload.
    Never been in the best area for speed but that's approx 4 times slower than I had previously.
    It's also pretty obvious they're throttling bandwidth p2p also just to make matters worse.
    awful. Can't wait until my contract is up now. Only 10 months to go...
  • Reviewer
    Location
    Herefordshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Almost given up trying to get improvement. Customer service are helpful, they try to resolve issues but it never really gets fixed. Painfully slow loading websites. YouTube just circle and circle for several minutes before playing if I'm lucky. Freeserve, wanadoo, orange were always great, since changing to EE is been hell. Feels more like dial up modem of old. Haven't changed to better cheaper package like I was offered recently to do, but don't want to be tied to contract. Just unsure where to go next. No idea who's providing a good service. I'll wait and see if they send engineer over to check for issues, if they don't, I'll try elsewhere.
  • Reviewer
    Location
    NORTHUMBERLAND,SEGHILL
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Oh dear..I have literally cried my eyes out last night and this evening due to poor connection to my new wireless dongle. I had been with 02 where my dad was paying monthly but decided I should go with EE so got a deal which included the phone too, no issues there. My laptop has taken a beating from my rages of frustration as when there are lights on the dongle there is still NO CONNECTION TO THE INTERNET and it isn't even shown on the list of other wireless in my area. Customer service on the phone did apologise and say Seghill has 'poor service' but I need internet every day for my pointless 5 hours of jobsearching as cannot afford to go to the locla library by bus every day! 02 were actually better and faster than EE and I hope I don't break my laptop in the process but when it doesn't connect even with green lights on it does p*** me off big time as I don't like paying money for unreliable stuff! Hope nobody else has similar issues. Could just be the area I live in. Sigh.
  • Reviewer
    Location
    Oxford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's the worst possible mistake to switch to EE broadband. Bad customer service and horrible stability (my house is just 5 meters away from the exchange). Used Sky before, no problem at all.

    STAY AWAY from EE broadband!
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Plusnet & Talktalk can place a cap to prevent use of premium rate numbers or overspending on your calls, which is useful if numbers can be accidentally dallied by kids etc, but EE provide no equivalent.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My advice is if you are thinking of switching to EE...don't. It is truly woeful. They offered to upgrade for a small amount of increase 3 months ago when the service didn't work and now they have offered to upgrade for a further £12.00. The internet is wholly unreliable, seems to go off during the day when clearly they are on repairs and it is a thoroughly miserable experience all round
  • Reviewer
    Location
    South wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Even writing this short review is painful. Regular download speeds of 0.3mb. Haven't watched a film to the end in months. Such a waste of money. Due to swap providers on 4th September and it can't come quickly enough.
  • Reviewer
    Location
    North East
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible. Absolutely horrible. I did a big mistake stake to change from the previous provider to ee. The speed is a stupid joke especially after 7pm. I absolutely do not recommend ee as a internet provider
  • Reviewer
    Location
    Bristol
    Reviewing
    EE
    Date
    Ratings
    • Speed
      1 star
    Comments
    When I joined they waved the connection but they cancelled the engineer's visit and by the time it was installed it took me just outside the 2 weeks cool off period. Then the first time I used the landline, it was terrible, sounded like I was in a rain tunnel. I phoned them to cancel the contract only to be told...you have guessed...couldn't do it as it was just outside the 2 weeks. After more calls and to placate me they gave me a month's free and promised to send the engineer for free only to charge me £80.50 some 3 months later. I had to ring them for the refund numerous times and still waiting at the time of writing this. I made contact with BY Opne Reach who advised me to request the engineers report ( he clearly told me at the time that it was their line not my equipment). When I did just that, finally they agreed to refund the charge but still waiting. Bottom line: they will promise anything until they get your signature on the dotted line. The staff in the UK are very good but once they transfer you to "Technical" you can forget of any sense. In my case I feel like they induced in the contract under false pretences, promised something they could not deliver. AVOID AT ANY COST!!!!!
  • Reviewer
    Location
    47, Ridgeway Walk, Top Valley Nottingham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I were with orange network since it first came about,that is until they all joined up with their little clicks with each other!!!!!! What a bad move that they've all made, because now being with EE Which are the worst company I've ever done business with, and due to all their defrauding's they've done to me, This then drags every other phone companies that are now under their umbrella company suddenly ties them in with them..
    When I phoned about why my service had gone down I called them to see why I couldn't connect due to it stating the service were down and were working hard to get it back up and running, only to find I had been cut off, not only this but I ended up speaking to a person that could barely speak English at all, and his seriously bad manners were enough to make me nearly swearing to say the least, I were informed I owed £22s but checked with my bank, to find I were upto date, which I then told him this, But I were shouted at down the phone and called a stupid bitch, this fired me up to say the least, but I were not allowing him to stoup to his level, Which I then asked his name and where he were working from, he continued to battle with me when I repeatedly asked his name, and suddenly laughed at me down the phone stating his name began with R and stated his name were Jacob,
    I've never been treated the way I were, and despite the fact of me saying I would be reporting him, I were laughed at down the phone. I were horrified by such behaviour of so called customer services.
    The following day by daughter checked the bill and the way EE got away with disconnection were that it were one day out from my direct debit.
    I've had so much hassle from continuing issues with their broadband and phones always going wrong and nothing being done about all the issues I've had with them and everything wrong with their phones too, they have also taken money from my account when payments were not due, and then they e taken money again on the actual due date, which are their being paid twice in one month, and then have denied the fact by saying I were behind on payments, despite having the proof in black and white.
    So I'm now refusing to pay them another penny, if anything its them that owe me and also to be paid compensation for the way I've been treated.!!!!.
    Defiantly a company to stay away from without a doubt...
  • Reviewer
    Location
    Romford, Essex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I received a cold call to join EE broadband a year ago on a 18 month contract. I was told that it would be "cheaper & faster" than my sky broadband I had at the time which was giving me download speeds of around 10Mbps.

    I agreed to join - paying a severance fee to Sky.

    Unfortunately, since I switched over the internet speeds were very slow <1Mbps and sometimes the internet completely dropped. I raised the issue multiple times with EE and did all that they said to remedy this. It was always slow and the drops in connections kept happening.

    Ultimately, after a while EE sent an engineer who was able to get me speeds of up to 6Mbps (albeit for a short time) but the drops in connection got worse. I was fed up and kept raising the issue.

    Finally, at end of December I asked to leave the contract without paying the severance. They said that is not possible and I need to give a formal notice of leave and then they have 30 days to try and fix the issue. I did that.

    They sent someone round and tried a few things but the issue wasn't solved. I gave my notice at end of Jan and EE informed me I need to pay the severance fee. Their explanation was that the issue that I raised was "fixed" when they put in a solution and any future issues I have are treated as a new issue and hence for their part they have fixed my issue. I have raised more than 15 issues in the time I was contracted to EE - all of which are apparently closed. And because of this I am to pay a severance fee when I leave EE.

    To top it off they have the nerve to call me yesterday to incentivise me to stay with them. You can guess what my reply was!
  • Reviewer
    Location
    South Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Overall Broadband speed is ok but I sometimes lose signal if I'm in the kitchen or bathroom. My biggest gripe however is the lies that they tell you. I was told that there wouldn't be a deposit as I'm already with EE which is why I chose them in the first place so imagine my shock when my first bill went out and it was £73! That was after having my broadband up and running after for only 3 days with the month before being without it working as the work hadnt been done on any of the days it was supposed to be done. I also set up for my bill to go out on the 8th of each month so I know I have the money to pay it which is why they set it up for the 5th instead
  • Reviewer
    Location
    Hastings
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Driving me insane ! totally unreliable ,hours spent trying to get it working and when it does work its slower than my old dial up internet connection! Big mistake moving to EE
  • Reviewer
    Location
    West Sussex
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Pay as you go data sim. Overall coverage and speed is good, however. The web site is rubbish and topping up or buying more time is unbelievably painful and unreliable. I have been without service for days at a time because I have been unable to purchased more time. The customer service really is an absolute joke. They commit to do things such as refunds or add extra time and then do nothing. They promise to fix the issue and call back but the issue is not fixed and the call back never comes. I have spent over 4 hours on the phone to the CS centre over the last 3 months. The representatives do not know the system and give misleading or just plain incorrect information. The merging of these organisations has been a fiasco for customers. This company is the single most frustrating organisation I have had the displeasure of dealing with. Do yourself a favour, look elsewhere for your mobile services.
  • Reviewer
    Location
    POULTON-LE-FYLDE
    Reviewing
    EE
    Date
    Comments
    Absolutely awful. Internet is bad where we are but this is abysmal. Drops out at peak periods. Totally inconsistent supply. Useless customer care. I have a mobile too which is equally as shambolic. Stay well away
  • Reviewer
    Location
    Childwall Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is hard to describe this broadband. I've read the reviews here and it seems that EE are just as Rubbish wherever you live, they know it and can't care less. I was misold this. Promised 20Mbps. Can only get 1.2 to 1.5Mbps.....when it works. Sometimes I cannot log on. Dire broadband. Sensationally slow to the point of making streaming totally impossible. I have rung EE "customer service dept" 13 times now. Nothing has changed...but nothing. This is the worst broadband provider that I have ever signed up with. False information and no support service coupled with a lousy and totally unuseable broadband make this company one to avoid. Oh...and to top it all they introduced a mid-term price rise after promising the payment would not increase for the duration of the contract....! This company is a fraud!
  • Reviewer
    Location
    Orpington
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is by far the worst broadband provider I have ever used.

    I was told by email and text that 'Everything was good to go' and that I would be connected on a certain day. This never happened. So, of course, I phoned EE to find out why I was not connected and I was told that an engineer had to make some adjustments the next day. No one from EE had called to let me know this, no text or email.

    So I have had the broadband for a 6 weeks now and it has finally ground to a halt. Download speeds of 1.8mbs being the norm, while I am promised a minimum of 17mbs.

    Several calls from someone, obviously not in this country, have proved pointless. I am going to switch providers even though I am 'tied' to an 18 month contract. They can take me to court if they wish as they are not providing the service the promised.

    Truly pathetic company, promised everything, delivered nothing.
  • Reviewer
    Location
    Northeast
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Anyone thinking of signing up to EE home broadband?

    Don't bother.... unless you like the sensation of pulling your own teeth out with pliers whilst simultaneously stabbing yourself in the eye with a pencil!!!!
  • Reviewer
    Location
    rotherham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    as of now I have had 5 ee routers all keep going faulty, We have just found out the problem!!, I am a ham radio and have got a hf antenna on my roof and according to bt it is my radio that is blowing the routers with rf affecting the routers, because ee only supply cheap routers they are no good for me, ee want me to buy a 3rd party router and they will pay upto £50, but as I have told them if that router goes faulty in 12mth time will you buy another one NO they say ??, I am on a 18mth contract and they will not let me go with out paying them £105 "half of what I owe", it is not my fault if the routers are not up to the job.
    I did not have any problems with other suppliers IE sky/talktalk, I think the only way round this is to stop the dd from my bank as the customer services are useless.
  • Reviewer
    Location
    Lyme Regis
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Big mistake switching to EE. Great talk from sales person on ease of switching, speed of service - even gave me a personal email address if I had any problems. Needless to say all rubbish. EE take over the line then all goes dead - no phone, no BB and very poor contradictory response from EE. AVOID THEM USELESS
  • Reviewer
    Location
    Preston
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Okay I don't know why everybody is giving EE bad reviews. I have never had any issues whatsoever and have been with them for roughly 5 months. Speeds are good...download 13Mbs during peak times. They do throttle P2P during peak hours which is good as it doesn't slow down everybodys connection who are connected to the same exchange. There are obviously ways around this but it seems to stop most people who aren't too technical from using P2P. I play a lot of online games and get acceptable pings. Used their customer services once and was acceptable. The only problem I think I have is that I sometimes get packet loss when playing online games, but to the majority it will not be an issue. My service has never gone down so far. And their is no download/upload limits. I seriously can't complain.
  • Reviewer
    Location
    Hove
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID, AVOID, AVOID! were were close to three weeks without broadband. Despite being told in the shop that we wouldnt have to do anything and the whole changeover would be seamless. They should not be saying this as they have to rely on a thridparty (BT) to change over the service and if there is a delay there they have no control over this whatsover. I made numerous calls to get our connection expedited without much luck. half of the calls i made the line was so bad i couldn't hear them properly and some of the calls to offshore call centres had trouble understanding and speaking plain enmglish. Now that we are connected the speed is pathetic at times ...cant even listen to the radio via my phone without it constantly being interrupted. connection often drops while watch film/tv. It really is awful. i will be changing to a different supplier as soon as i am able to.
  • Reviewer
    Location
    South Wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I pay for super fast fibre of around 80mps,I get 50 or sometimes lower, useless
  • Reviewer
    Location
    Bradford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    ABSOLUTE JOKE!!

    I have waited over a month for wifi and it's still not working.had 3 different routers sent out and 2 engineers! They have taken money out of my account even though it's not working and I have waited in all day today for another engineer who called me to say he will have to come back another day! Absolutely disgusting service! Do not get broadband with them!!

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