7 Customer Reviews
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- Location
- StHelens
- Reviewing
- Daisy
- Date
- 2021-04-14
- Comments
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Worst broadband company ever, had no broadband for nearly a year. Had engineers out every 2 months, couldnt fix it, we asked to cancel.the contract, we had always paid in full and got no service, they are threatening legal.action fora £500 cancellation fee, when they should be refunding us, awful customer services, rude and abrupt and after giving them 12 months to sort it out
- Location
-
- Location
- Cumbria
- Reviewing
- Daisy
- Date
- 2021-02-07
- Comments
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Really appalling. Dropped connections, snail speeds, 1Mbps or less ... and throttling.
6 hours to download a 36Mb OS update.
- Location
-
- Location
- Stroud, England
- Reviewing
- Daisy
- Date
- 2020-11-08
- Comments
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Absolute Rubbish Service, supply inferior Technicolour routers. Whenever I call up I'm told there's nothing wrong with my speeds & am left hanging, constantly inconsistant even when right next to the router!. Device constantly drops out & lags & I'm tied into a contract that I can't get out of. Also constantly use excuses about the WiFi bandwidth being overloaded as people are working from home... How is that my problem as a business, when I am paying over £50 a month for a service that I'm not getting?
- Location
-
- Location
- Wiltshire
- Reviewing
- Daisy
- Date
- 2020-10-26
- Comments
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Appalling company - technical and customer service! After months with literally no service and many complaints we requested a deadlock letter and were ignored. We switched providers and were asked to pay remainder of the contract, for service never received in the first place. They are cowboys, disrespectful and seem to make money only when customers try to leave the contract. AVOID LIKE THE PLAGUE!
- Location
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- Location
- Totnes
- Reviewing
- Daisy
- Date
- 2020-09-07
- Comments
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Abysmal handling of broadband switch from BT left us without a connection for 4 days. Customer service even worse; they sympathise and promise but do not deliver. And the coup de grâce? Pathetic broadband speed. Avoid.
- Location
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- Location
- Hitchin Hertfordshire
- Reviewing
- Daisy
- Date
- 2020-03-03
- Comments
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We have been pulling our hair out for months. The broadband in our office is non existent. You wait for hours to talk to anyone when trying to resolve. We pay around £50 per month and get nothing. No broadband. We’ve complained they call you at night when you’re at home and can’t help you because you’re not near the broadband. These guys are useless in our opinion. Stay as far away from them as possible. We are changing in june 2020
- Location
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- Location
- Porthyrhyd
- Reviewing
- Daisy
- Date
- 2020-02-17
- Comments
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This company is so bad,I have a well off school.And in the first day off I have no WiFi,I highly dought I’ll get any WiFi for the rest of the week.Because this company doesn’t care about the customers.And in the Christmas holidays I had no WiFi and it’s ****
- Location
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