3,590 Customer Reviews over 359 pages
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- Location
- Dorset
- Reviewing
- BT
- Date
- 2015-06-23
- Comments
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Absolute rubbish. Changed from talk talk to bt last year signed up for totally unlimited only to find it wasn't unlimited and I went over my usage and was charged. Changed my package to totally unlimited with unlimited everything at a cost of I think it was 40 quid only to find it increasing every month I have just paid 58 quid! Don't have a clue why it is going up every month cannot log into my account to see what is going on. Also was given a different phone number which I wasn't told about so couldn't understand why no one could get hold of us I had to ring my phone from my mobile to get the new number which I did not want. Rang BT numerously and eventually got my number back after about a month. Not happy will not be renewing my contract.
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-06-23
- Comments
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Very slow speeds at times, customer service very difficult to deal with and after several months of trying unable to resolve my issues. Will not be using ever again!!
- Location
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- Location
- Winsford,Somerset
- Reviewing
- BT
- Date
- 2015-06-23
- Comments
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We are promised up to only 7.5mb/sec.and in fact,achieved that regularly up to about 12 months ago.Now we struggle to get 1-2 mb./sec. and BT won't fix it....they keep coming back with the explanation that it's because we have 8 applications....we only ever have 2 running on wireless broadband and we had these before when the speed was ok.I want to change but as the line is provided by BT I'm unsure whether it'll make any difference except maybe for a lower cost which is not what I need.Ideas??
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-06-22
- Comments
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Awful. £130 for new line.Engineer didn't do his job, gave incorrect information, couldn't get a another appointment for over a week (which i received no confirmation for), then well over 40 mins on hold to sort it out (I'm still holding). You simply cant believe what they say - I was told two different versions of why work couldn't be completed. To make it worse this is just one in a line of errors over last 6 months - constantly re-setting the wi-fi, poor ordering online, long waits on the phones and variable (being polite) customer service on the phones. DO NOT GO WITH BT.
- Location
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- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2015-06-22
- Location
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- Location
- West sussex
- Reviewing
- BT
- Date
- 2015-06-21
- Comments
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ordered broadband /TV 29th May for activation 4th June received text to say it was cancelled,no explanation and I would be contacted in 2 days which they did, apologised and was told it would be activated 16th June and all activation, delivery fees would be scrapped.my package included extra 20 channels
ie: fox,gold etc, another text informed me I would contacted 18th June 2 days after due activation date,
cancelled again . I contacted BT and after being sent
everywhere finally spoke to a agent in UK i explained
what was happening and he said he could reorder again
but now I would have to pay activation charges and
£10month for extra channels but I said that was not what I was offered and was told if I took the package he would add a complaint and all calls would be checked and if they proved the agent did offer me these they would refund the charges I refused this and now waiting for another call 22nd June ...not going to hold my breath
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-06-21
- Comments
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Awful! The wifi is so inconsistent and I have no connection even from my bedroom. Customer service is appalling, there are inconsiderate and rude. Keep losing connection and it takes about 10 minutes for a page to load. Don't choose BT whatever you do.
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2015-06-21
- Comments
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BT Broadband service is appalling! Emails going missing. Losing totally, inbox, outbox, all saved emails. Have needed to contact them for the past 3weeks. Today, again, emails disappearing into the ether. It takes minutes to sign in/out, Change to another email address, etc. So disappointed with the very poor broadband service. Since it combined with Yahoo it has been nothing but trouble. Ive been told that BT are slowly severing their customers from Yahoo but it could take months! Not acceptable BT. Should really change to another provider and that would kick BT up the bum. This is the 4th week and this morning it's so slow I need to wait for the service to keep up with my typing. Poor show BT you should be ashamed.
- Location
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- Location
- Hampshire
- Reviewing
- BT
- Date
- 2015-06-20
- Comments
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Broadband service reliable but much slower than advertised at my address. Customer service very poor, polite perhaps but staffed mostly by people who can do no more than read scripts. Much of the response is telephone only, i.e. no audit trail of the poor service, and if you're stuck with Yahoo mail, you may have to change your password twice a day through no fault of your own, and BT say it's not their product so tough luck.
- Location
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- Location
- Ardrossan
- Reviewing
- BT
- Date
- 2015-06-19
- Comments
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Very patchy customer service. If you fall into the right category, it's not too bad, but if it's a bit complicated, then you've got no chance. For a communications company they're very difficult to get in touch with.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.