3,590 Customer Reviews over 359 pages
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- Location
- Bradford
- Reviewing
- BT
- Date
- 2024-04-14
- Comments
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Shocking. Moved from Sky to BT as I received a 10% discount on all services (phones, tablets etc) by being an EE customer.
Been with BT for 1month. Logged 3 faults on the broadband line, they state the checks confirm there are no issues.
I work from home and am unable to connect to the WiFi which makes doing my job all the more difficult. Trying to speak with someone is a joke.
Never had a connection issue with Sky.
I'll continue my battle......
- Location
-
- Location
- Swansea
- Reviewing
- BT
- Date
- 2024-04-09
- Comments
-
Awful serice which has progressively got worse. I didn't want but was placed on full fibre, lost most of the services I previously had and then lost all broadband when I was on the phone to BT. As soon as I can get away from this truly awful service I will.
- Location
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- Location
- Dundee
- Reviewing
- BT
- Date
- 2024-04-08
- Comments
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I UPGRADED to fiber due to ongoing connection issues. After the upgrade the BB went down for a week before an engineer was able to attend and sort the faulty workmanship carried out by a contractor. My 8 person HMO Broadband Connection was down throughout. I have to compensate my resident for usage they had to purchase from there providers. This cost me £120. I was compensated by BT to the sum of £18.66 after a 30min wait and online conversation. What a joke!!
- Location
-
- Location
- Sussex
- Reviewing
- BT
- Date
- 2024-04-02
- Comments
-
Diabolical. I switched to a different broadband provider and disconnected bt line. They continued to bill me after contract ended. Spent 3 months phoning texting and writing, no adequate response. Now my credit score is damaged and its not my fault. They kept closing my complaint down without my permission. No way to feedback so hence my feedback now on social media.
- Location
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- Location
- Ashton in makerfield
- Reviewing
- BT
- Date
- 2024-03-31
- Comments
-
Everyday I'm having to start my router an yet again no signal so no Internet this been going on months an now they say they want a cancellation fee an for what I'm not even getting the service I'm paying for my broadband is off every other week for over a week sometimes 10 days never had any compensation still paying my bill for my broadband an not receiving the service can't wait till my contract up then I can relocate to someone else absolutely disgrace I'm fuming never get anywhere with customers service half the time they havnt got a clue what I'm saying I've had endless engineers that stand there with laptop an don't do anything else suppose to have sent new router that never arrived I'm just beyond done with bt there service an speed of broadband is not what you ac8get coming through the router always slow always disconnect I've never had this problem before only with BT I'm looking for another supply as I write this shame on ypu bt your crap
- Location
-
- Location
- wirral
- Reviewing
- BT
- Date
- 2024-03-23
- Comments
-
Worst customer service i've experienced in a long time. Even since we left them they keep messing things up, requiring we send out kit back and sending the return back to the wrong address. Much more expensive than the competition too, especially once your initial contract ends.
- Location
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- Location
- Haddington
- Reviewing
- BT
- Date
- 2024-03-20
- Comments
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Absolutely horrible company, decided to cancel after a year because they could not meet the speeds in which other companies in the area could, demanded an enormous cancellation fee, it in no way reflected in the previous payments over the course of the year. I wouldn’t return to this company even if they paid me. Absolute scumbags!
- Location
-
- Location
- Gloucester
- Reviewing
- BT
- Date
- 2024-03-14
- Comments
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Very poor connection, I keep on refreshing the wifi, still not working.
- Location
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- Location
- Basildon
- Reviewing
- BT
- Date
- 2024-03-12
- Comments
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I would give them a rating of 0 as they are not a good service. Charged me for 3 months for service which I cancelled and not using which they did not admit their error. Absolutely disgusting service and would not recommend it to my worst enemy.
- Location
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- Location
- Windermere
- Reviewing
- BT
- Date
- 2024-03-09
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.