3,590 Customer Reviews over 359 pages
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- Location
- Doncaster
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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Total rubbish. Supposed to get 38mbps but never achieved decent speeds. Always getting disconnected, evenings and weekends worst. Just waiting for the contract to finish
- Location
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- Location
- Lowestoft
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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BT are lies joined BT In may on there £12.50 deal including sport for free for a year it's in my contract to BT sports 1 2 and espn . Now they send a letter saying Pay £5 extra a month from August just cause of BT Europe I never agreed to have Europe so why they going take BT sport 2 and ESPN away. So wrong again big companies lie I joined as after seeing advert & on talk sport complete con
- Location
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- Location
- Lowestoft
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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BT are lies joined BT In may on there £12.50 deal including sport for free for a year it's in my contract to BT sports 1 2 and espn . Now they send a letter saying Pay £5 extra a month from August just cause of BT Europe I never agreed to have Europe so why they going take BT sport 2 and ESPN away. So wrong again big companies lie I joined as after seeing advert & on talk sport complete con
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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I went for BT fiber optic broadband for the great service BT offered in the past. During the installation I was disappointed to learn the modem had to remain near the main socket, which was on the ground floor. I thought to myself if the speed and connection will be optimal I may not need the ethnic cable, something I used to improve the speed.
From the very start I encountered issues connecting the wifi to my devices. I noticed the password had to be re-entered each time I reset my laptop and on some occasion the password appeared unrecognised. I was then forced to retype the password several times before achieving a successful connection. This got worse overtime, after several consultations with BT technicians over the phone, the only solution I got was to reset the modem when this occurred. I was then compelled to walk to the living room from the comfort of my bedroom every other night just to connect my laptop to BT's wifi. I did not expect this poor service whilst paying premium price for the connection.
- Location
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- Location
- Featherstone
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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ever since we had broad band it's been ridiculous kept going of or would not work bt said upgrade so we did now it's a joke to get through to customer services you just get put through to somebody who can't even understand English they always say there's no manager we have had this for nearly 12 months now they promised to ring a few days later to see if things were any better but never have surely wiyh technology they should know there just fobbing people off all the time I am now looking to speak to somebody to speak to to cancel and a refund they are charging me for something I don't even get and I know quite a few people it's happened to
- Location
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- Location
- Limavady
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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If anyone reading this wants good broadband most definitely do not go to bt, this company has left me so stressed, backing you into a coner to fix speed etc, then you get tec team telling you the copper wires are swollen cause it's warm etc etc then when i try to cancel a guy tells me if i don't pay all this money they will send the baliff in. I could go on and this is only 2 months with them.
- Location
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- Location
- Worcester
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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Absolute joke, rang several times to complain, had several test carried out and told all ok. Obviously myself and family completely in the wrong even though we were ones unable to continually connect to the internet. Had an argument with one representative who said we had never complained and there was no info on our records........really. Call this BT I'd say their their bucket of helfpfulness was MT.
- Location
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- Location
- swansea
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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Customer service is shocking, it took four months to finally fix a fault slow service, buffering, losing connection during that time I had to deal with some very rude people who kept talking over me and no compensation when it was finally resolved. The broadband can be excellent but it's not worth using because of the hassle if you have to use customer services
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2015-06-30
- Comments
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Struggling to describe the quality of BT fibre broadband without the use of swear words... Total dog crap springs to mind. The reliability and speed is shocking, almost from day one I have experienced regular outages in service. Can't wait for my current contract to end. I will never buy into a BT broadband package again!!!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-06-30
- Comments
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Just switched to BT broadband few days ago and found that the braoddband speed very slow at times and connection unreliable. By replacing the BT home hub (router) with my netgear dualband router solved all the problems.
- Location
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