3,590 Customer Reviews over 359 pages
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- Location
- herts
- Reviewing
- BT
- Date
- 2015-06-15
- Comments
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advised to upgrade to infinity from basic broadband to get a better speed my system is now slower than before so slow now that my pc is unusable for days at a time keep complaining but get nowhere with bt accept speak to some very nice people in india my advice is steer clear of bt infinity.
- Location
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- Location
- Osborne
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
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I can't actually rate any of BT they are the biggest pile of dung i have ever come across. I'm talking years of experience. Don't bother with any of their products. The staff in India are robots and unable to deviate from their scripts. Doesn't matter how much you complain they never ever deliver what they say they are going to and then offer £5 compensation.... that is when asked they never actually offer!I can't believe in this day and age they are allowed to get away with such horrendous conduct, and they are not cheap either. Broadband doesn't work and still being charged for BT Sky 9mnths later when it could never be installed as the broadband speed is so poor won't support it. Have rung BT 5 times for a refund and they still can't sort it. Promises of manager to ring back....can never speak with one god for bid, and guess what manger never does. I've had it with them now and will be going right to the top to complain. What ever you do don't go with BT.
- Location
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- Location
- Nottinghamshire
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
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I have had intermittent difficulties following a horrendous set up experience of multiple no shows from BT. Most recently an excellent engineer came out and appeared to resolve the ongoing problem. However when trying to seek compensation from them for a long term problem albeit intermittent but really been unable to access on demand consistently without buffering since October 2014. Now all appears well.
I have contacted billing and have experienced the usual run around, lies about returning calls, false details recorded on the system and the last contact stated I am not likely to get any compensation because I have not complained enough and are soon to be out of contract. I have infinity, Broadband, TV.
If any one from BT Senior Management is reading this please contact me as your operatives clearly lie consistently and are malicious.
All I want is a good service - oh on reading the engineers notes - he did not know I did - his instructions were 'customer must prove fault'. well the fault was not mine and proved to be BTs. Mmmm what a premise to start off from. Really disgusted.
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
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Sick to the back teeth of BT and their NOT Super Fast Infinity and NOT reliable, after 5 months of trying to get this resolved I have lost the will to live. New Ofcom rule, I believe, means I can opt out without penalty
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2015-06-14
- Comments
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Home hub 5 issues for 5 months now. No usable wifi. BT service apalling, In over 20 phones calls not once have I spoken to UK call centre despite asking in every call to speak with a UK manager. Have been lied to multiple times.
- Location
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- Location
- Bolton
- Reviewing
- BT
- Date
- 2015-06-12
- Comments
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The worst isp ever! I regularly have huge problems connecting. Download speed is appalling. Customer service really don't care about your problems. When your due an upgrade you have to fight tooth and nail for them to even give you one. I had to threaten to leave my contract before they would even listen to me. And to top it all off they have blocked websites so the freedom of browsing is lost with BT, absolutely useless as soon as my contract is over I'm defiantly leaving. I'd get a better deal using a wet fish!
- Location
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- Location
- derby
- Reviewing
- BT
- Date
- 2015-06-11
- Comments
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Utter rubbish. Made the mistake of signing up to BT infinity. The only thing infinite about this service is the length of time you have to wait for the page to load or my iPad to sense the weak signal. Dial up was faster. Looking for a new service provider. BT can keep it.
- Location
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- Location
- LEICESTERSHIRE
- Reviewing
- BT
- Date
- 2015-06-11
- Comments
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Had to use bt for broadband when moving house because others could not move my phone number. Then paid full price for 12 months for 0.7 mbit/ sec broadband when it worked at all. Then I called them and signed up for 12 month contract for slow dsl at a discounted rate. The same week they announced that fibre was finally available.
They are willing to sign me up for new fibre contract but I pay the full rate which is twice the discounted rate because I am not a new customer.
Bt discust me. They are still a monopoly and behave like one. Of course other companies also do not want to keep existing customers, but I am complaining about bt right now.
- Location
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- Location
- Pembrokeshire
- Reviewing
- BT
- Date
- 2015-06-10
- Comments
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AVOID! Most useless, unreliable company I have ever come across! My BT infinity was installed over 6 months ago, 2 engineer call outs and numerous phone calls later it's still not working properly! They offered me a £100 cash back as a gesture of good will! Even though I've paid over £45 a month for the past 6 months!! They have made my blood boil! USELESS
- Location
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- Location
- Droitwich Spa
- Reviewing
- BT
- Date
- 2015-06-10
- Comments
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Good Speed. INCREDIBLY TERRIBLE RELIABILITY, appalling customer service.
- Location
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