3,590 Customer Reviews over 359 pages
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- Location
- London
- Reviewing
- BT
- Date
- 2015-07-10
- Comments
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They are useless, left me without internet for my first week as a new customer coming from another provider. Not recommended at all. Can't solve any problem with them. Avoid
- Location
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- Location
- Croydon
- Reviewing
- BT
- Date
- 2015-07-09
- Comments
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BT is a joke- Low speeds and line dropping for hours at a time for over two months. Technician visited and checked my equipment said there was a problem with the exchange to my property. Call centre called me to inform me of the progress of the repair and told me that the case had been resolved. I told her what the technician had told me and the speeds i am getting is not the same as what i was told i would get when i entered into a contract. She spoke over me, would not listen and told me i was trying to get compensation. I called the UK base customer service and they were the same. An absolute joke
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-07-09
- Location
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- Location
- Shropshire
- Reviewing
- BT
- Date
- 2015-07-08
- Comments
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Two weeks ago my broadband usage suddenly shot up from 8.64GB on the friday to 16.46GB on sat. I'd been out most of the day and knew it couldn't possibly be right so I contacted BT on their online chat and a gentleman called Zahid spent about 20 mins trying to find out what the problem was. He asked me to monitor the usage for the next couple of days, and advised me how to change my wireless password, (which I had long since forgotten.) Then sent me a text message and said to reply to it with a time they could call me if the usage was still high. On the monday it had gone up to 25.73GB so I sent a text, and someone called me back within 15 mins. He said there had been several complaints from customers about higher than usual usage and they were working on a solution. He assured me I wouldn't be charged for the excess usage, and sure enough when my bill came yesterday, there were no extra charges. BT get a lot of flack for their customer service, but on this occasion, I am very satisfied with the service I received.
- Location
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- Location
- coventry
- Reviewing
- BT
- Date
- 2015-07-08
- Comments
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Broadband connectivity is weak - drops out much over 10m line of sight.
The most dreadful customer service ever experienced. Only deal with BT if you're prepared to gamble on not having an issue to resolve. Be warned.
- Location
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- Location
- Worcester
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
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Problem with infinity and have been on the phone for ever and they have still not answered the phone!
- Location
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- Location
- Kidderminster
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
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I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.
I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explain how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.
- Location
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- Location
- Kidderminster
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
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I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.
I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explaine how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.
- Location
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- Location
- Preston
- Reviewing
- BT
- Date
- 2015-07-03
- Comments
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The broadband speed is brilliant but only had it a week and the service has gone down in my area and they don't know when it will come back on! Plus I keep getting cut off every time I ring up!!!!!
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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7 months into a 12 month contract and still no reliable wifi despite many many phones calls and hours spent on the phone to overseas call centres.
The icing on the cake of course is that this month, that is 7 months into a 1 year contract BT have increased the price of the HD extra package and introduces a £5 per month charge for the free BT sport channels, the channels that were advertised as free with BT broadband. And all this while I am still within the 1 year contract. Appalling service and conduct from BT. Never have I been treated so badly. Can't wait to leave and never return.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.