3,590 Customer Reviews over 359 pages
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- Location
- Durham
- Reviewing
- BT
- Date
- 2015-06-02
- Comments
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If these stars went to minus numbers it would be infinity, their customer service is rubbish and service is worse. We have been waiting for broadband for 3 weeks and still not been told what is happening. 7 hours on the phone, 5 engineer visits, 5 call backs which have never happened. We have been with them for about 3 years, change - do not go with them.
- Location
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- Location
- Preesall Hill
- Reviewing
- BT
- Date
- 2015-06-01
- Comments
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Grim grim, grim customer service, speed way below what was promised, and a seemingly incurable fault that prevents me from registering my username. 1998 Dial up was better
- Location
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- Location
- Poulton le fylde
- Reviewing
- BT
- Date
- 2015-06-01
- Comments
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Dreadfull . . . switched over from aol after 17 years so I could take advantage of the free BT sport. system Input error cross referenced my account with another 12 miles away, hour after hour wasted trying to sort it with a useless foreign call centre.
Can't log in to BT, verify my id, use wi fi or tv ten days after the event of wasting over £55 in set up fees, told by a muppet this morning I have to wait up to 10 working days for my complaint to be handled.
Did a speed check, upload -30% below lowest parameter promised and down load -25%
BT should not be allowed to tout for trade offering a system with such shoddy customer service when something is amiss. To say I'm DISSAPOINTED with them is a massive understatement.
- Location
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- Location
- Rugby
- Reviewing
- BT
- Date
- 2015-05-30
- Comments
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We have BT Infinity. The time it takes to load is very disappointing. The adverts on the BT homepage cause problems as they take ages to load but we cannot choose not to have them. Also BT charges top whack to its faithful customers while giving new customers special rates.
- Location
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- Location
- Wandsworth
- Reviewing
- BT
- Date
- 2015-05-30
- Comments
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Switched over to BT broadband from Sky.They couldn't manage to get the service working for 3 weeks! They eventually did and 1 month later it broke down again, have been waiting one month to resolve this with hours spent in the phone 3 engineer visits, who seem to come and leave without ringing the bell or calling before filling out their notes saying unable to gain access. So many promised call backs that don't materialise. It's total incompetence. Never been provided with such a shocking service in my life
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2015-05-27
- Comments
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Pathetic service. Constantly drops, poor speed. Takes forever to connect. Always had payment issues they cut our connection a few months in a row even though we had paid due to thier incompetence to manage accounts. Is this 2015? How can you live in one of the largest cities on earth and get such poor internet.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2015-05-26
- Comments
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To me, BT is a stupid company. If there is no star I will choose no star.
First, every charge is so expensive but the service is extremely bad. For example,the normal payment per month is £45 something even I didn't use any calls. The speed of the network is not quick under this price.
Secondly, the company is overcharge. Once a time, my phone line is broken. Then I phoned the BT customer service I asked the adviser how much of the line need to be fixed. The adviser said maybe just £20 on and off. But I am shocked when I got the bill, the engineer fee is £120 something even the engineer just work less then half an hour , just fixed the broken iron wire. And also I think the company did't say clearly what is international call freedom on the contract. For example,I pay £6 per month but I always need to £10-15 per month for the international call.
These are two major bad feelings to me so far, all the say I am extremely not happy with this service experience. I think BT is the big broadband company in the uk, even over the city, whey they do such bad service. They should spend time and ideas to improve the service, not how to earn more money from the customers. I want to leave this company now, but I cannot because the contract hasn't been finished. If I want to leave I need to pay £ 200 to cancel the contract. So I have to stay with it. I will definitely leave this company and won't use it any more.
Thank you
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2015-05-25
- Comments
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BT are completely useless, and I would most definitely NOT recommend them. After purchasing fibre optic broadband, we had frequent problems with loss of connection. This went on for almost a year.I spent hours upon end contacting BT about the problem. Every time I phoned it was answered by someone in India, and invariably they cannot always understand what you are saying. I was fobbed off with many different reasons for the problem and many different solutions, none of which worked. Eventually it was established that the installation had been done incorrectly and an engineer was sent out to correct it. I asked for some reimbursement and suggested three months worth of the cost of the broadband, totalling approx £75.00. All they would give me was £10.00, and that took a lot of persuading. They are the worst company I have ever dealt with.
- Location
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- Location
- wolverhampton
- Reviewing
- BT
- Date
- 2015-05-24
- Comments
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Don't even try to switch or sign up for BT... They robbed you... Internet is crap and TV is worst than crap.. You might get 3 channels for 70£... If you want 50 channels than you have to pay at least 500£ a month.... Best think is when you try to cancel contract with BT... Haha I leave that for you people to experience that ...
- Location
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- Location
- norfolk
- Reviewing
- BT
- Date
- 2015-05-23
- Comments
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I have never come across a worse utility company in my life!!! Lies, incompetence, total disregard by staff who care not a jot for you as a customer but, only for themselves and BT. Im self employed and have lost thousands of pounds in lost work since telling them about a house move in january. Eight failed attempts to connect my land line, my computer goes down every time i now use my t/phone and nearly £1,000 taken from my bank account after already speaking with billing and getting an assurance from them that I actually owed ZILCH, I have since stopped paying by direct debit. If you have serious complaints, and I have only scratched the service here, they will lead you down the garden path, hoping you will eventually give up. Go straight to the ombudsman and tell all your friends to never use such a deceitful, inept, CON-firm
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.