BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    3 stars
  • Reliability
    3.1 stars

Based on 1343 customer ratings since 2023-04-19 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,590 Customer Reviews over 359 pages

  • Reviewer
    Location
    Newcastle
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Quite frankly useless in every way, shocking customer service, shocking reliability, even leaving these clowns is fraught with hassle. Probably the worst broadband provider in the universe
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    HORRID!!!!! NEVER EVER JOIN THEM!!!

    They messed up my initial order, made me wait 11 days for a connection, connected me on the wrong rate, charged me an activation fee when they promised not to, sent me a bill for £76 pounds when it was supposed to be around £36, promised me call backs when I called to find out what is happening, wasted my time for three weeks then when I wanted to cancel my account they said I owed them money when I was only connected for five days on the wrong rate and it was all their fault!
  • Reviewer
    Location
    Durham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking, made the fateful mistake in moving from Talk Talk to BT. They took the order but placed my order on pending so was not actioned on, only found out when I moved to BT. They issued me with the infinity box but the speed I have at the moment is barely recognisable on a speed test, its that slow. I thought it would be a seamless service from 1 provider to another but this is simply not the case but this is down to BT. Wish I could turn the clock back. Not impressed with BT at all.
  • Reviewer
    Location
    Hebden road, Haworth
    Reviewing
    BT
    Date
    Comments
    Changed to BT A Month ago.Afterbeing with BE THERE FOR 3 YEARS+ SKY Took them over, We were getting 18/19Mb minimum & ocasionally 21Mb 16msec. ping Upload was 1.22Mb.This account was in my wifes name,Which became a problem when SKY tried to charge extra for NOT being a SKY TV,or Phone package customer,my Son was but once set up said it was not possible to combine the 2 accounts, even after thretening to cancel the TV Package. they did relent & dropped the b/band to £5 per month for a year.Because of there dictatorial attitude & service dropout at random. She Canseled at year end.I then moved to BT knowing what my line speed was capeable of I was confident to get the same or near speed after 5 weeks of complaining my best speed is 12Mb download & at worst 0.18Mb on an evening, this lowest has improved after all my complaints, I am still very dissatisfied & still wanting what We got 4 years ago down the same phone line. They do not seem to care I have been a BT customer for more than 50 years.
  • Reviewer
    Location
    Walton On Thames
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Dreadful... Took BT Sport full of excitement but hardly been able to watch anything in HD as, firstly it kept freezing and then stopped working all together. They could not solve the problem after many times trying. I then get charged £34 to cancel something I can't even use. AVOID..!
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT is the worst. I live in Canary wharf in London and yet it takes BT 6 days to bring internet back, which is absolutely unacceptable in year 2015
  • Reviewer
    Location
    Reading
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking, terrible customer service, terrible broadband speed, not reliable at all. We didn't have proper service for 6 months and bt is just not interested.
  • Reviewer
    Location
    southend on sea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    upgraded today from standard broadband to BT you view with a new hub.I now have no internet, no tv and no back up from these idiots. How bt can be allowed to keep trading is beyond me. Every dealing I have had over the years has been appalling. scum of the earth
  • Reviewer
    Location
    london
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    awful broadband I can load google, techncial cant fix the interference and BT would let you cancel. Hours being passed around hte world requoting my phone number and address, while paying for nothing
  • Reviewer
    Location
    Doncaster
    Reviewing
    BT
    Date
    Comments
    Ordered bt infinity to coincide with house move, bt promised it would be there for the date of our move, only guess what it wasn't. After many phone calls where the date slipped back and back we were told we had cancelled the engineer, where in reality bt had told us we didn't need an engineer. Then after 4 days of calling they told us we had been speaking to the wrong department. The date for installation is now about a month later than they originally said - don't think I believe them. I am horrified by the way we have been spoken to and the complete failure of bt to deliver on any promise - everytime they said they would call back they didn't. Oh and by the way they have billed us and taken the money from our account from the date of our house removal. Why after 15 years of avoiding bt did I ever consider using them again - worse decision I have made for a long time.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.