3,590 Customer Reviews over 359 pages
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- Location
- CO ARMAGH
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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Not one day goes buy without having problems with connectivity. it takes an age to get speaking to someone and they then get you to test the speed wired, despite repeatedly telling them its with wifi the problem is. They told me the equipment I have is no longer used as it is out of date but they wont supply a new hub. We have the TV package as well, apart from BT sport its crap. Had to get Netflix. Not a patch on SKY tv.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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Initially went on a 9-month unlimited broadband package, however the bills always kept coming higher than the set contract price. After 9 months, when I called to cancel, I was told that the 9 month contract was only for Internet so we had to pay extra cancellation fees for the landline. To make matters worse, after 'cancelling' their services they supposedly took 2 weeks to process the cancellation (during which I ceased using their services as I had already moved out of the flat) yet they sent me a bill charging me for an extra month. When I called to investigate, customer services were rude and patronising. They said they'd refund me the money by deducting them from my cancellation fee and so the matter was dismissed. A week later, when my cancellation bill came through, I found that they had only deducted £1.20 from it. Appalling to say the least. I will never be returning to BT again, it was a waste of money and time.
- Location
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- Location
- Sutton
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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Supper crab service, worst ever. We ordered the internet in last February, and got installation until April after many calls. When we moved house at the beginning of October, BT changed us 200 pounds for moving, and again took another one and half months for the reinstallation. Now we can not tolerate the slow speed, and wanted to cancel it, 100 pounds for penalty.
- Location
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- Location
- Co Antrim
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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My broadband speed was really poor but when I reported this to BT they sent out an engineer within 2 days and fixed the problem. This was only a few days ago and so I cant really comment on the long term but so far so good. Their customer service was excellent.
- Location
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- Location
- Hertford
- Reviewing
- BT
- Date
- 2015-06-28
- Comments
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Broadband very slow to nothing weekends and evenings. Help line in India also very little help as they seem to read from check list which has nothing to do with this issue.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2015-06-28
- Comments
-
I have been with BT for 6 years and I am moving home at the end of June and i read on the internet about giving notice to BT one month before when moving to avoid extra charges
On the 9th of June i phoned BT asking to stop my contract at the end of the month. I confimed twice with the customer service saying i was moving out on the 30th and i needed the landline till that day, he assured it was ok and i wrote everything down.
I immediately received an email saying i was getting disconnected the day after.
So i promptly called back saying i didn't want to be disconnected the day after, they said there was nothing to do and the disconnection was on the way and there was nothing to do about it.
I begged to keep my connection as i need internet for work they ammitted their fault but they said there was nothing they could do.
The day after i got disconnected by BT and that was my landline and broadband gone.
I called BT several times and they said i would have been reconnected the day after, 3 different people assured me i was going to be reconnected, but nothing happened.
After 2 days i called back and they told me i would have to wait for the following week to be reconnected.
After that call i received an email saying i was subscribing a new 12 months contract and the reconnection fee was 50 pounds. (!!!!!!) I never asked any of that.
When the week after i finally got reconnected the internet wasn't working and i put up with being with no internet for 20 days waiting to move out. I just gave up talking to them.
A special mention goes to the customer service department, all they do is:
- asking your details
- asking to hold on while they check
- transferring your call to someone else
- asking your details again (since the new speaker doesn't know anything about you)
- asking you to hold on again while they check
- transferring you again or lying and saying everything is ok.
They have been lying to me so much about everything, the timing, fees, procedures, speaking to customer service is pointless or actually bad for you because they create troubles instead of sorting them out.
Conclusion:
- if you speak to BT the only communication you should aknowledge is the written one you receive by post or email.
Everything said on the phone is unreliable.
- if you want to cancel BT, just tell them the day before, they don't need any notice, they will charge you anyway 43 pounds for the disconnection, unless you cancel at the end of your 12 months contract.
- If you can, avoid BT at all costs.
- Location
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- Location
- Nottingham
- Reviewing
- BT
- Date
- 2015-06-27
- Comments
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My review of BT is that BT is the worst internet we've ever had at my home. I got told that I'll be happy with this internet speed so I can still be happy in making my games with a fast internet connection. After 3 months they went through to floor. The worst people we've ever had to deal with. Broadband speed, Ridiculous. Customer Service, Not good. Reliability, Not good.
- Location
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- Location
- Mid Wales
- Reviewing
- BT
- Date
- 2015-06-27
- Comments
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Just moved from talk talk to BT infinity 2. Bt have been brilliant only problems have been with Talk Talk, firstly in supplying incorrect MAC code then insisting they are still connected even though I am connected to BT, this is a technical impossibility. Thank you BT your engineeer was so helpful.
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2015-06-26
- Comments
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The most appalling customer service I have ever experienced. BT disconnected my broadband by mistake and for a week now I have been going around in circles trying to establish what the cause is and having to explain myself at least 4 times on a single call being transferred across different departments. Raised a complaint which was not registered initially, so I had to ask the staff to register my complaint, which has not been taken seriously, because it has been a week since then With no update. If customer reviews make any difference to the customer experience by taking customer feedback on board, then please sort this out and make sure it doesn't happen again.
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2015-06-26
- Comments
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Shocking service from start to finish. From getting my account set up and then corrected 5 times due to incompetent staff, being billed incorrectly numerous times and then to find that the actual amazing new Broadband BT advertise as their best ever is woeful at best. Constantly losing connection and working from home it is really annoying I can assure you! Avoid! Use pen and paper, it is more reliable and probably faster!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.