Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE Mobile.
Absolutely dreadful company, been with them 10 years with 5 contracts in total for family & have just cancelled the lot due to their greed & non existent customer service. Used to be the best of a bad bunch, not anymore, they're overpriced, employ consistently rude clueless staff, their Broadband speed is abysmal, mobile Wifi patchy even in London & they now have watertight 'warranties' on everything to get out of replacing faulty goods (out 4g wifi device broke under warranty & they tried to charge us £200 to repair it... They cost £120 new). I'll never deal with them again.
I use EE 4G broadband in my flat with a Huawei B535 router that I bought off Amazon. I can say that hands down if you are going to go with mobile broadband, go with EE. Yes, they are more expensive than the others but there's a good reason for that- they're infinitely better!
I tried using the router with a Three SIM card. Barely any signal (in central London!!) and it barely hit 1mbps. Got my friends on various networks (O2, Vodafone and Three) to all do speedtests in the flat. None hit more than 12-15 Mbs down, which isn't bad- if this isn't your main internet connection shared between two people!
On EE we get about 25mbs at the busiest times of day, at quiter times it's more like 40 and maximum I've seen it go up to is 70. We pay £38/month for unlimited data but with all this lockdown stuff and both of us working from home in a flat with no fixed fibre connection at all, it's an absolute no brainer. Ping times are between 18-30ms, so gaming works flawlessly.
For reference, look at the Three page on this very site. You'll see it BOMBARDED with bad reviews. There's a reason for it! I would have added the same if I hadn't cancelled my plan in the cooling off period as I knew immediately it was terrible. On EEs page it's all quiet, that's because people don't complain when it works as promised!
Just do yourself a favour and skip the hassle I put myself through to try to save a bit of money. They even throw in a choice of BT sport, extra roaming (not that useful in today's world), Amazon Prime or Britbox for free. If you really want to save money go elsewhere, but if you want a connection that actually works as advertised go with EE.
Been loyal to EE for phone and broadband for some years. After 6mths in current house, last year, internet stopped working. 5 weeks of phone calls with EE, all tests done, eventually BT Openreach turned up, nothing resolved, then internet randomly went back to normal. Early March, same issue. All tests done, but either zero internet connection, or as slow as old dial up. This time no Openreach requested as I didnt fulfil some or other category. My 'complaint' automatically terminated with issue unresolved. I rang again, requested extra data to tide me over which I'd asked for before and got silence. I rang again to cancel contract. When told there wd be charges, I said 'woah, no way, you have, and can see, you have NOT supplied a service, therefore I am not going to pay any charges'. Silence, 'please hold'. Put thru to gent in Plymouth who agreed and confirmed I cd leave with no early termination charge. They express great apologies that I'm leaving and say that indeed 5 weeks with almost zero service was a long time to wait. I get the feeling that all the nice people at EE are that nice, to a) keep you calm from exploding in thus ridiculous situation and b) slightly delude you into staying, just in case it will be fixed. I ring back the following day to their complaints dept. It's like being in an episode of The Stepford Wives. A classic. Within that conversationwigh the very laid back ever so nice Nick, I'm told I am not the only person this is happening to. Indeed that is so, as I find out on my local community Facebook page. I'm wondering if having any internet connection is worth the angst.
Sudden drop in speed from 30 mbs download to 3 mbs
This is an hub operating over the mobile network.
For first year it worked ok although it needed frequent rebooting.
Having suffered daily mobile broadband speeds of typically 0.5mbs, I am finally out of contract. Dozens of calls to customers services and engineers got me absolutely no where (the problem and reliability were never fixed even after 9 months of issues), kept telling me of mast failures in the area, I even complained to the ombudsman but they couldn't help either. if you want broadband - don't do mobile, get a fixed line or 'enjoy' the consequences...if EE has the fastest broadband in the market, I certainly never got to experience it - its like having internet speeds in the 90's....
Sold me a SIM card that was not compatible with my cell phone. I tried to return it an hour later and many attempts to make it work and was told I was out of luck, Surly clerk and out 20 GBPs so I suggest visitors to the UK give EE a pass.
Recently arrived in U.K. Bought ee sim and 10 pounds credit. Set up and made about 5 local calls. Next day my credit was 0.00! Called customer service and this would cost 25p, but as I had no credit I was not able to be connected. What an unbelievable stupid system! I have a problem with my credit not working, but without credit I can't get help!!!! I now have to either spend valuable holiday time looking for a shop or waste 10 pounds and throw away ee sim and go to a real mobile provider who actually values their customers. EE is just a waste of money.
I recently got my phone stolen, I rang up and they said I. Eroded a crime number, but the police don't want to know or bother with all of this.
So I rang up again and said I'd lost it, the said they where 'too busy' and to ring again the next day.
I rang again and they said the exact same thing, now I'm getting annoyed. Finally they said my phone was Insured after be telling them 10 times and they said they would drop a new one off the next day, said it would come between 8am - 6pm
There's no one in my house so I had to sit in miss work and wait all day, 4:50 they finally came. With a phone with a scratch on and no SIM card. I rang and they said they couldn't do anything about it. And now I've gone over a month with no phone and basically lost my job as I need my phone for my work. I have no way of contacting anyone unless I make a 15 minute trip to my mums house to use her computer, worst of all I'm still paying £60 a month for this phone and I don't have one. Worst company I've ever dealt with. Furious
I bought a contract phone on January 2016 £29.99 from Wembley store. When I sign a contract a staff hand me over 4 sims card with 1GB capacity. I told him I didn't want the sims. But he manage to tell me it's company policy that I have to take the sims and will be free for a month and will be charge from another month. I went back to store after 2 weeks and hand it all the sims to him. The name of the guy is Raghav. His an Indian guy. He told it's been cancelled but I was been charged £63.17 in First month and second month I was charged £69.71. I been to the store 4 times to talk about my bills but no one could help me out and told me I got to wait for the guy to return back from his holiday. I have called EE but the customer service was poor. They could only say sorry. Sorry doesn't make any change is because they are not paying a penny. My money is been charged. I have been loyal customer with EE for almost 8 years. My whole family members are with O2. These is what feedback I prefer to get. I am really I unsatisfy with the service.
Til Kumari Gurung
A few weeks ago I had a key cut in a little shop in town. Unfortunately when I later tried it at home it didn't work properly. It wasn't the end of the world; these things happen. The next time I passed the shop I called in and told the proprietor. “Sorry,” she said, “let me fix it for you.” And she did. That's customer service. I now need another key cutting and will go straight back there the next time I'm in town.
Two months ago I decided to change my mobile telephone contract and spoke with a member of staff at the company with which I have held an account for nineteen years. Unfortunately, when the new SIM card arrived it didn't work. It wasn't the end of the world; these things happen. I called the company back and spoke to another member of staff, slipped down the rabbit hole and entered the excrutiatingly exasperating(TM) world of Customer Services.
Apparently the instructions with which I had peen provided by the original call handler were incomplete. Days later, after countless utterly fruitless calls I eventually got through to someone who sounded like they understood my problem. I grasped hold of this individual, clinging to their words as a drowning mariner clings to a fortuitously passing piece of driftwood. Speaking in soft, calming tones, my saviour explained the situation: it turned out I should have been told about a fourteen day period during which their internal 'systems' would process the order. Talking me gently back from the ledge upon which I was precariously perched he assured me – assured – that he had effected the necessary change and that my phone would work once again in a maximum of fourteen days. He lied.
At this point it would have been useful to contact this person again but it proved impossible. I hadn't been allowed to take his name because of 'security'. Security – the handy catch-all that in a post-9/11 world lets anyone in a call-centre completely off the hook. My incorrectly identified saviour hadn't lied out of malice, he just didn't give a toss. Failure to do his job properly, to provide a customer with service, would have absolutely no consequence to him whatsoever. Nothing. Zip. Nada. Knowing this, he simply didn't care.
Eventually, after two letters to the CEO, the company's high-level complaints office admitted there is nothing they can do. I have been offered seventy pounds by way of compensation and some more money off a new phone. I didn't want a new phone. I didn't want compensation. All I wanted was for someone to take some bloody responsibility and stop treating us, the paying customers, with the maddening indifference to which we have all become accustomed.
I had a similar situation with an insurance company earlier in the year, another intransigent berk who couldn't do her job. They gave me fifty quid in compensation too. I now need another insurance policy. I won't be going back.
Hopefully, holidays are back on the agenda this summer. And do we need them. But whether you're planning a staycation, or have decided to venture abroad, you'll also need Wi-Fi, so you can get local information, stay in touch with the rest of the world, and keep yourself entertained as you travel.
Fortunately, you've got a number of options, and they won't cost you a fortune to use them. Let's take a look at the cheapest ways to get Wi-Fi when you're holiday at home or abroad.
The best way to get Wi-Fi when you're abroad is likely to be through your hotel. Most have it these days, and many hotels and hotel chains offer it for free, sometimes with the option to upgrade to a faster service.
But you may need to take a precaution.
The rule when it comes to any public Wi-Fi service is that a password protected connection is better than something that's fully open, but that's still no guarantee that it's completely secure. This applies equally to your Airbnb rental or airport Wi-Fi as it does to hotels.
You don't need to worry about this if you're only doing some casual browsing. But if you're planning to log in to sensitive sites like your bank account, then you should set up and install a VPN first. This ensures your connection and data are fully encrypted. Alternatively, you could just use your phone and its data connection for these tasks, so that you bypass the Wi-Fi altogether.
Hotel Wi-Fi can vary quite a lot in terms of performance. Some may or may not be very good, and you might find that some bandwidth-heavy services like Netflix are blocked. If you have the chance to upgrade to a faster service then that would be the best way to use these types of sites, but keep in mind that you'll likely be paying for 24 hours of access, so the fees could rack up over the course of your stay.
Another good option for getting Wi-Fi at home or abroad is through a mobile broadband service from providers like Virgin Mobile, EE, O2, Vodafone and Three.
These use the 4G or 5G phone network to give you internet access through a personal mobile router to which you can connect all your devices. You can also use it with a dongle connected to your laptop, or on a SIM-enabled iPad, although both of these options make it a little harder to share your connection with your other gadgets.
Mobile providers haven't reintroduced roaming charges post-Brexit, so you can use your mobile broadband allowance in many other countries. You should check where before your sign up - coverage is mostly for EU countries, so if you're heading further afield the price may be prohibitively expensive.
Even within the EU you might have fair usage limitations placed on some packages. And, of course, you'll be reliant on mobile coverage wherever you are. Head off for a city break and you'll be fine; go camping in the countryside and you might want to check the coverage maps for the area first.
Staying in the UK? You can use our Signalchecker service to check mobile phone coverage throughout the country.
Your phone's plan
Don't forget also that iPhones and Android phones can be set up as wireless hotspots, enabling you to get your laptop or tablet online wherever you are.
You'll find the option in Settings > Personal Hotspot on most iPhones, and on most Android phones you'll find it by swiping down twice from the top of the screen to open the Quick Settings panel, then tapping the Hotspot or Mobile Hotspot option.
Using your phone as a hotspot works in the same way as a separate mobile broadband plan, and can be a good option if you've got a decent data allowance. You'll get the same coverage without roaming charges across the EU, but will have to pay a lot more elsewhere. In either case, keep an eye on your data use. You'll have to buy top-ups in advance if you overshoot what your plan allows.
There may be other restrictions, too. If you've got an unlimited plan, check that it allows for tethering (connecting devices via the hotspot feature), and note that there may be a fair use policy in place.
Any one of these methods, or a combination, could be right for you. If you decide that you want the security and flexibility of a personal Wi-Fi system, check out the best mobile broadband deals available right now.
Fast, reliable broadband is a must-have for any student house. And given that it can take a couple of weeks to set up, it's one of the first things you'll want to get sorted when you move in for the new term.
If you haven't signed up for your own broadband package before, we'll tackle some of the questions you might have here.
It's all pretty straightforward, but as a student you won't have quite as many options as everyone else. Contract length is absolutely vital - you don't want to be saddled with a long term deal that you have to keep paying for during the summer holidays or beyond.
And with all the corona-driven uncertainty this year, flexibility is more important than ever. Let's take a look at some of the things you need to know.
What speed do you need?
Your usage is probably going to be pretty high, so the fibre deals in the 60-67Mb average speed range should be your starting point.
You might get away with one of the slower fibre packages if there's only two people in your house, but in most cases the extra speed will be worth more than the fiver or so difference in price.
Faster is always better, of course, and you might be lucky enough to be living in an area where you can get speeds over 100Mb - and sometimes quite a lot more. These might come from the normal fibre providers like BT or Sky, from Virgin Media, or in 5G areas through the likes of EE and Three. Just make sure you keep an eye on the contract length and any setup fees for these faster deals.
What length contract should you get?
Short contracts are key for student broadband, so don't even consider those that need an 18 or 24 month commitment.
12 months is the longest you should go for, but even then you'll end up with quite an overlap with the summer break where you're still paying for your internet while you're hitting the beaches in Spain. Don't rule these out entirely, though, as they might still work out cheaper than a shorter option.
BT offer a few nine month deals that align much better with your term time. Some broadband suppliers, including NOW Broadband and Virgin Media, also offer 30-day rolling contracts that you can cancel at any time. These are best for zero-commitment broadband, but they do often come with significant setup fees. Be sure to factor that in when you're comparing prices.
Do you need any extras?
If Netflix isn't enough and you want a bit of sports action or some more of the latest US shows, you can save some money by adding a pay TV plan to you broadband deal. You won't be able to do this through Sky, as they only offer TV on an 18 month contract, but you can get 30-day deals on NOW TV streaming with NOW Broadband.
For any overseas students in your house, consider adding a call plan with support for cheap international calls.
Who pays the bill?
Even though you'll be splitting the bill with all your housemates, one of you is going to have put their name on the contract. It will be their responsibility. This is one of the reasons why you don't want to sign up to anything longer than 12 months, tops. You don't want to be stuck paying your broadband bill long after your housemates have moved on.
It's a good idea to assign each one of your utilities to a different person in your household so you share the risk. To help manage bills you can also look into setting up a shared bank account across the household, or take a look at apps like Splitwise that make it easier to see who owes what.
Best broadband deals for students
So, what student broadband deal should you choose?
BT offer three plans specifically for students. They're nine month deals, with speeds ranging from 36Mb to 67Mb. You can add a Sports or Entertainment TV package, as well as call plans including cheap international calls to 236 countries.
For one month contracts, you've got two main choices:
NOW Broadband - speeds range from a sedate 11Mb (don't bother!) to a much more suitable 63Mb, with the option to add streaming TV plans as well. All of them come with a £65 upfront fee.
Virgin Media - speeds on the 30-day plans range from around 54Mb all the way up to over 500Mb. Many setup fees have been waived on the 1 month rolling contracts that are specifically for students, but bear in mind that installation takes longer if your house hasn't had Virgin before.
Your other options are for 12 month contracts. When you add in the setup fees and slightly higher prices for short deals, these year-long plans may still end up being competitive, even though you'll still be paying in July and August when you don't need it. Among your best options here are:
John Lewis Broadband - speeds go up to an average 66Mb, with no activation fee, and usually include an e-gift card as a bonus.
Plusnet - speeds up to 66Mb, with just a £10 activation fee. You also get the option to add BT Sport - with Premier League and Champions League football - after you've signed up.
And there's one last thing to consider - broadband over 4G or 5G. This won't be right for everyone: 4G speeds are better for one or two users rather than a large, heavy-use household, and though 5G is blazing fast it still has very patchy coverage. If you're in the right part of London, Three's 5G Home Unlimited plans look good, and include a 12 month option. Find more great mobile broadband deals here.
Ready to start shopping for student broadband? Use our postcode checker to compare the best broadband deals available in your area today.
EE Mobile Broadband Buyers Guide - Is EE Mobile right for you?
Can I get EE Mobile broadband?
EE, now owned by BT, is the largest mobile network in the UK. They have the widest 4G coverage, and were the first to launch 5G in this country.
EE's 4G network covers over 84% of the UK, which amounts to around 99% of the population. Some rural areas may have slightly slower speeds than elsewhere, and some may get better coverage outdoors than indoors. But for most people, EE mobile broadband will be available.
As of January 2020, our Speed Test survey showed that EE's 4G network delivered an average speed of nearly 31Mb. This is the fastest of all UK mobile networks, and faster even than most fibre broadband providers.
EE also offer 5G mobile broadband in more than 60 cities and towns across the country, with the number expected to grow regularly over the next few years.
Can I get 5G on EE?
5G is available through EE in more than 60 cities and large towns, with more to be added throughout 2020.
The cities where 5G is currently available include London, Edinburgh, Birmingham, Belfast, Manchester, Cardiff, Chelmsford, Bristol, Coventry, Leicester, Liverpool, Glasgow, Hull, Leeds, Lichfield, Lisburn, Newcastle, Nottingham, Salford, Sheffield, Sunderland, Wakefield and Wolverhampton.
The towns where you can get 5G through EE include Ashton-under-Lyne, Castlereagh, Chatham, Cheshunt, Clifton (Notts), Clydebank, Dartford, Dinnington, Dudley, Gillingham, Grays, Guildford, Hamilton, Harlow, Hoddesdon, Huddersfield, Kimberley, Kingston-upon-Thames, Loughborough, Loughton, Maidstone, Milnrow, Northampton, Oldham, Potters Bar, Rochdale, Rochester, Romford, Rotherham, Rugeley (West Midlands), Solihull, Stevenage, Sutton Coldfield, Swadlincote, Sydenham, Walsall, Watford and West Bromwich.
The rollout will continue through 2020, extending to places like Aberdeen, Derby, Southampton among many others.
Coverage isn't universal in the towns and cities where it is available. Central areas are more likely to get 5G, with the outskirts and suburbs less likely to be covered until later. And even where you can get it you might find it's a weak signal, or only available outdoors. Make sure you check on a coverage map to see what kind of performance you can get where you are (or plan to use it) before you sign up.
EE have also launched 5G in several busy areas, including large train stations and tourist hotspots.
What 5G mobile broadband deals are available?
EE currently offer one 5G mobile broadband device, with a choice of two plans. They don't have any 5G SIM-only plans - those are restricted to 4G right now.
EE's 5G mobile broadband deals come with the HTC 5G Hub. This cutting edge AD-rated router allows you to connect up to 20 devices at once. It has a large 7660mAh battery, so is ideal for use on the road, although you can of course keep it plugged in at home, too.
There are two 5G mobile broadband plans on EE:
50GB, on a 24-month contract, priced at £50 a month plus a £100 upfront charge
100GB, on a 24-month contract, for £75 a month plus a £100 upfront charge
In both cases you'll be charged extra for usage outside of your contract terms. You can choose to put a cap on this to ensure you don't rack up unexpectedly large extra fees.
What other EE mobile broadband deals can I get?
The 4G mobile broadband plans on EE include deals with routers as well as SIM-only options if you're providing your own hardware.
EE's main mobile broadband deals revolve around four hardware products, each with a choice of anywhere between three and nine data plans.
4GEE Home Router: specifically designed for use in the home, and supporting up to 32 connected devices. Available with a choice of nine plans: 18-month deals ranging from 100GB to 500GB of data with no upfront cost, or 1-month deals from 50GB to 500GB of data and a £100 upfront fee.
4GEE WiFi Mini: for mobile use, the Mini supports up to 20 devices at once. Available on five plans: 24-month deals with 5GB or 30GB of data and no upfront fee, or 1-month deals with 5GB to 30GB of data and £40 upfront.
4GEE WiFi: Very similar to the Mini, and a similar size - it's heavier, though, to accommodate a battery twice the capacity. Available on six plans: 24-month contracts with 5GB or 30GB of data and a £30 upfront cost, or 1-month deals with 5GB to 50GB of data and an £80 upfront charge.
Netgear Nighthawk M2: A touchscreen-equipped portable router that promises all day battery life. Comes with your choice of three plans: 24-month deals with 30GB or 50GB of data and £100 upfront cost, or a one month deal with 30GB of data and £150 upfront cost.
If you'd prefer to get your mobile broadband on a pay-as-you-go plan without any commitment, you can. The Home Router, WiFi and WiFi Mini are all available in this way. Prices vary depending on how much data you want, but they start at £59.99.
Already got your own router or dongle, or want to add 4G to your tablet? You can get up to 50GB of data on SIM-only deals lasting one month or 24 months. The relatively low allowance marks these out as being for people who work on the go, rather than as alternative to a fibre or similar broadband service.
Should I choose 5G or 4G mobile broadband from EE?
5G is better than 4G - or at least it will be once it becomes more widely available. Does that mean it's right for you right now?
The main benefit of 5G is its speed. It's at least three or four times faster than 4G right now - meaning faster downloads, smoother streaming (especially at 4K resolution), and the ability to connect and use more devices at the same time without any slowdown. However, faster speeds also mean you're likely to burn through your data allowance a lot quicker than you would on 4G. That allowance on EE's 5G plans currently max out at 100GB - that'll get you about 14 hours of 4K streaming on Netflix.
5G is also good for low latency connections, which is essential for online gaming. Coverage issues notwithstanding, you're likely to find 5G better than 4G for gaming. Again, though, keep an eye on how much data you're using - EE's allowances aren't suited to downloading large games, game updates, or console updates.
Coverage is another factor. 5G areas are limited right now. Coverage can be patchy even within a single town, and performance can vary depending on whether you're indoors or outdoors. If you sign up to 5G and find yourself in an area without any coverage you won't be left without a signal, you'll simply switch to 4G instead. Given the hefty price difference between the two, you won't want this to happen too often, though. And, no, if you get a 4G plan and find yourself in a 5G area, you won't magically be upgraded to the faster service.
Ultimately, your choice depends on what you intend to use your mobile broadband service for. Out of all EE's plans, only the 4GEE Home Router product is really suitable as a home broadband replacement, and even then the 500GB upper limit on data means it's best for lighter users.