Broadband.co.uk Blog: Hyperoptic

Regular Broadband-related news and comment from the Broadband.co.uk team.

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Updates related to the home broadband provider Hyperoptic.

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

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Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

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2018 Black Friday Deals

EXPIRED: Rounding up the Black Friday broadband deals for 2018

Posted on 2018-11-23 20:15 in News Offers Expired BT Shell Energy TalkTalk NOW Broadband Virgin Media EE Hyperoptic Plusnet

If you're switching broadband and plan to take advantage of a Black Friday offer, then let us help you with a round-up of the home broadband deals that are available to you over this sale weekend (and beyond).

The availability of some of these deals will depend on where you live, so be sure to use our postcode checker to see what's available in your area.

BT's Black Friday offerings include reduced-price broadband and reward vouchers ranging from £70 to a whopping £140, depending on the package you opt for. Packages are on an 18 month contract with truly unlimited broadband and weekend calls on most deals. There are various broadband and TV combinations, with offered speeds averaging at 10Mb for standard broadband up to 67Mb on Superfast Fibre 2. Offer ends at midnight on the 26th of November.

EE's offer drops the monthly price of your broadband, and gives EE mobile customers a boost to their data allowance. The normal offer is 5GB, but for Black Friday that's been increased to a very tempting 20GB of mobile data. Prices start from £20 a month, with average speeds at 10Mb for standard broadband, 36Mb for Fibre and 67Mb for Fibre Plus. All EE broadband deals are on an 18 month contract, come with truly unlimited downloads and no activation fee, and Anytime calls are available for an extra £5 a month. Offer ends at midnight on the 4th of December.

First Utility are offering a discount that makes their packages some of the cheapest on the market. You can get a deal from £16.99 a month with average speeds of 11Mb on standard broadband, 35Mb on Fibre and 63Mb on the fastest Fibre product. All packages are on an 18 month contract with no activation fees, truly unlimited downloads and a range of call packages. Offers end at 2pm on the 6th of December.

If you live in a Hyperoptic-enabled area, then you can get some excellent hyperfast deals from them, and you don't even need a landline (though there are call options available should you need them). Reduced prices start from just £15 a month, and as Hyperoptic are a full-fibre provider then your expected speeds should be pretty close to their advertised average speeds of 30Mb, 150Mb and 900Mb! All of Hyperoptic's offers come on a 12 month contract, are truly unlimited and have no activation fees. Offer ends midnight on the 5th of December, and be sure to use the BLACKFRIDAY code at checkout to take advantage of the offer.

NOW Broadband's sale includes money off your broadband and comes with the Anytime call package for free (which usually costs an extra £8 a month). Prices start at £18 a month, and average speeds are 11Mb for standard broadband, 36Mb for Fibre and 63Mb for Super Fibre. They've also added extra Broadband and TV combos, so you can now get your choice of broadband with a discount on both the Sky Cinema and Sky Sports passes, as well as the existing offer on the Entertainment pass. All offers are on a 12 month contract, are truly unlimited and the only upfront costs to pay are £9.99 for postage and packaging for the inclusive router. Offer ends midnight on the 6th of December.

Plusnet have a £75 reward card available on their broadband plus phone bundles, as well as reduced monthly prices. Grab a deal from £18.99 a month with average speeds of 10Mb on standard broadband, 36Mb on Fibre and 66Mb on Fibre Extra. All of their Black Friday deals are on an 18 month contract with a fixed price guarantee, are truly unlimited with no activation fees and offer a choice of phone packages. Offer ends midnight on the 27th of November.

TalkTalk have reduced the price of all their packages for Black Friday, with prices starting from just £17 a month and TV packages are available. Average speeds are 11Mb for standard Fast Broadband, 36Mb for Faster Fibre, and 63Mb for the Faster Fibre speed boost. Fast Broadband packages come on a 12 month contract, with the rest on 18 months, and all come with fixed price broadband. Some packages have no activation, while others do come with TV box costs. Offers end at midnight on November the 29th.

Virgin Media have some select offers on for Black Friday, with their lowest ever prices for VIVID 100 plus phone package at only £25, the Full House TV bundle with VIVID 100 at £45 a month, and the VIP TV bundle (that has all the bells and whistles) with VIVID 350 at £75 a month. As Virgin provide their services over cables installed to your building, average speeds can surpass their advertised speeds. Virgin's deals are all unlimited, on a 12 month contract and come with Weekend calls included. There's also a £25 activation fee. Offers end midnight on the 26th of November.

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

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National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

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Sky: Choose a £100 reward or an LG 32" TV

Expired: Record Breaking Black Friday / Cyber Monday Deals

Posted on 2015-11-27 18:04 in News Offers Expired 4GEE Hyperoptic TalkTalk Sky BT Plusnet

Despite not having celebrated a family holiday yesterday, Britain still gets to enjoy America's traditional equivalent to the January sales, Black Friday, with headline grabbing special offers available not just today, but all weekend and on Monday too.

This year several broadband suppliers have jumped onto the Black Friday bandwagon and are offering some record breaking special offers, some of the best we've ever seen.

Sky TV have a rewards blowout with a choice of high value rewards including a free 32" LG TV or a LG Soundbar on Broadband and TV bundles and the option of a Galaxy Tab 4 tablet computer with standalone broadband for new customers!

Plusnet have brought back one of their best ever offers, adding an additional £75 cashback on their 12 months free broadband on a 12 month contract offer, meaning that you actually earn back £68 over the first year! You do need to pay Plusnet for a phone line, but this is as cheap as £15.49 monthly equivalent when paid upfront.

TalkTalk have slashed the all in monthly cost of their broadband for the first year with 12 months half price line rental on top of 18 months free broadband on an 18 month contract! So that's just £8.85 all in monthly cost for a year. What's more the line rental discount applies to TalkTalk Fibre and TalkTalk Plus TV too which are both half price for a year!

If you're looking for mobile broadband offers, 4GEE's Black Friday weekend offer sees both their popular portable WiFi devices FREE and a monthly contract with 50GB of data only £25 per month!

And if you're lucky enough to live in one of Hyperoptic's connected buildings, you can get their ultrafast and hyperfast broadband free for the first 3 months with a £100 Amazon voucher reward!

Check out which offers are available where you live or call 0800 093 0405 to speak to one of our advisers. Hurry, all offers end soon!

Offers only apply to new customers of the relevant broadband provider who sign up online who do not need a new telephone line or number. Minimum contracts apply for all deals. Line rental required on all but Hyperoptic's deals. Setup costs and additional charges may apply. Offers may be restricted to particular coverage areas. Rewards must be claimed online after activation. One reward per household. Unless otherwise stated, offers are valid until the end of 2015-11-30. Offers may be withdrawn or amended at any time. Click through to the providers' websites for further details, terms and conditions and confirmation of eligibility.

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Fibre optic broadband

Ultrafast and hyperfast broadband availability expands

Posted on 2014-04-24 18:33 in Announcements News Hyperoptic Virgin Media

As the top broadband speeds increase, new marketing terms like ultrafast, hyperfast and gigabit broadband are becoming commonplace. We understand how confusing terms like this can be, especially when most broadband buzzwords all seem to be another way of saying 'very fast', so we've produced a new guide to ultrafast and hyperfast broadband that should help to answer all your questions.

More people than ever can enjoy ultrafast broadband speeds as Virgin Media's ultrafast 120Mb broadband increases in speed to up to 152Mb, double that of most fibre to the cabinet services. Virgin Media's mid-range formerly up to 60Mb service is now also increased to 100Mb, making it the most affordable ultrafast broadband on the market. Ultrafast deals start from £12.50 per month for the first 6 months.

Meanwhile hyperfast broadband provider Hyperoptic has started to install their gigabit fibre to the building services outside of London, with select apartment buildings now activated in Bristol, Cardiff and Reading. These join over 250 postcode areas already hooked up in London, with more added every day. Hyperoptic offer the UK's fastest broadband at up to 1Gb (or 1000Mb) making this a truly hyperfast service, what's more their connections are symmetric offering the same speed regardless of whether you're downloading or uploading. You can sign up for a gigabit service for only £25 per month for the first 6 months.

If you only need ultrafast speeds, Hyperoptic also offer 100Mb broadband with prices comparible to Virgin Media's, from only £12.50 for the first 6 months, however these offer an unprecidented 100Mb speed for uploading, while Virgin only offers 6Mb uploads for the same price. Fast upload speeds are extremely useful to content creators and for users of could services. There's a section of our guide dedicated to ultrafast and hyperfast upload speeds.

If you're not sure whether Virgin Media or Hyperoptic's services are available in your area, our broadband checker will tell you if either are serving your postcode and will allow you to compare their prices and features with other broadband suppliers.

All prices quoted are introductory offers that require montlhy line rental. Hyperoptic charge £12.50 for line rental and Virgin Media £15.99. All services mentioned are also available without any telephone line installed at your home. Hyperoptic charges £40 for setup, or more if your home doesn't have a faceplate preinstalled. Virgin Media is currently offering free installation as a limited offer.

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