Three Mobile

Competitive mobile broadband offering low prices, higher usage allowances and excellent 3G coverage

  • Higher usage allowances than many providers, up to 15GB
  • Pay as you go or pay monthly with contracts ranging from 1 month to 24
  • Choose between USB dongles or MiFi personal hotspots
  • All tariffs will include 4G at no extra monthly cost
  • TechRadar Mobile Choice Consumer Awards 2018 winner for Best Network for Roaming and Data

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Three Mobile Personal WiFi
£9.00 per month
24 month contract

No upfront cost

  • 1GB usage allowance
  • Connect up to 5 devices
  • Free setup
  • 24 month contract

Buy now

Three Mobile Highest Usage
£22.00 per month
24 month contract

No upfront cost

  • 20GB usage allowance
  • Free USB dongle
  • Free setup
  • 24 month contract

Buy now

Reasons to choose Three

  • 97% coverage for 3G mobile broadband data
  • All tariffs are 4G-ready at no extra monthly cost
  • Dual channel Advanced 3G with 80% coverage allows compatible dongles to connect at double speed
  • Highest maximum usage allowance of any 3G provider (EE has higher on 4G)
  • 1 month contracts and pay-as-you-go mobile broadband tariffs available

Possible downsides

  • No 2G data, only available in the 97% of areas with 3G coverage
  • 14 day returns policy requires the hardware to be as new and unused
  • Extremely expensive out of usage allowance data
  • Largest inclusive usage allowance only available on a 24 month contract

Features at a glance

  • Up to 7.2 Mb download speeds, double speed Advanced 3G and 4G with more areas being rolled out

  • Contracts from pay as you go up to 24 months

  • Usage allowances from 1GB to 15GB

  • 24 hour technical support by phone or online

  • Free or subsidised tablets with some deals

  • Use Skype on your computer anywhere, giving you free calls to Skype users anywhere in the world

  • Free mobile broadband dongles with some deals

  • You will be charged at 10.2p per MB you use over your monthly allowance

3.1 stars
  satisfaction rating based on 334 customer ratings since 2018-03-21. See more Three Mobile customer ratings and reviews.

Details last checked on 2019-02-28

SIM Only

From £7 for 2GB to £20 for 20GB, nano SIMs available

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Personal WiFi

MiFi deals from £9 a month

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Short Contract

1 month contracts available from £10 with 2GB usage

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4G

Take advantage of 4G from Three on many deals

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Pay As You Go

From £10 for 1GB for 30 days, cost includes 1GB free

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4G Home Router

Offer: Only £22 a month for unlimited data

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Highest Usage

Up to 20GB usage from £22 on a 24 month contract

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Tablet Bundles

From FREE on a 24 month contract to full price on cheaper tariffs

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Check Coverage

4G coverage 63%, 3G coverage 98%, Advanced 3G 80%

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Details last checked on 2019-02-28

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3.2 stars
  • Speed
    3 stars
  • Reliability
    3 stars

Based on 334 customer ratings since 2018-03-21

Show all time ratings

Add your own review of Three

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Awful service internets slow, customer service is poor and they hike up prices haha. Im swapping back to one of the other networks. Stay away all you can eat slow data
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Three Mobile  
Very bad experience with Three Mobile. They make you buy a second SIM with a plan, when you buy a phone with them, so you end up paying your device, your normal package plan + another Plan for a SIM. Basically, it's their policy, so prepare yourself to pay! After two years paying my number and another SIM with a basic tariff, that I have never used, they make me cancel this other SIM plan (after the contract expired after these two years) and make me pay another £30 pounds, only to close this SIM, which, of course, I never used.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
I went into the Three shop in Highcross, Leicester, with queries and problems that I had with my new phone. The two staff who helped me were outstanding; with so much knowledge and such a wish to help. They sorted everything, and it wasn't a quick fix, taking 2 minutes, but they had patience. So, thank you to Three. I would not hesitate to use them again.
  • Satisfaction
    5 stars
Leicester Three Mobile  
It took 20 minutes on the phone with customer service, that as the phone provider, they are the only ones who can give me an “unlock code”. Phones issued after 2014 don’t need one, but my phone was issued 2012. Why wasn’t that the first question they ask? Instead I have to argue for 20 minutes that I do need an unlock code, even the phone screen is asking for a lock code. The people at the call centre in India, talk over you and do not let you finish your sentences. ABSOLUTE NIGHTMARE TO DEAL WITH
  • Satisfaction
    1 star
  • Customer Service
    1 star
United Kingdom Three Mobile  
The worse company I have ever come across. All what they care about is your money. No consideration for customers. The automated system is been set in a way that if you want to cancel the service you would not get through.
I have been paying for 16 months for service I have not used and they admit that and there is no willingness out of good gesture for repaying my money back or even part of it.
I strongly advice everyone not to take any contract with three is just a ripoff, disgusting awful company.
I would just give ZERO, ZERO for all the ratings. And a copy of this letter with the details of my experience with three is been passed on to watch dog and trading standard agency.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne Three Mobile  
I have been with Three for over a year now and have been very happy with them. I was previously with O2 and my bills varied from month to month - lots of small charges for things. But since moving to Three my bill each month has been exactly as promised.

The transfer was smooth and any support issues I have raised have been dealt with efficiently. And network coverage seems pretty good to me too. So, all in all I would recommend Three.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Glasgow Three Mobile  
I took out a contract, received a confirmation email stating my delivery date (today) taken a day off work, waited in all day, called Three to see what was happening just to be told that they had cancelled my application. No email, text or phone call to tell me this was happening and there is no way of me finding out exactly why. They just said it's must likely that I had put an incorrect detail on the application. Why they couldn't have just contacted me to ask for that detail I don't know. They managed to take my upfront payment out of my bank account but couldn't manage to email me to say my application had been cancelled! Not happy at all. I've never been with three before and after today and reading some of the other reviews, it looks like I've had a lucky escape!
Wolverhampton Three Mobile  
Be warned Three Mobile are allowing third party companies to commit fraud in my eyes and this is why. Three mobile suddenly took out an extra £27.52 out of my account on my bill, I was soon on the phone to see what is going on. They say that another company called Tap2Bill has charged me through my mobile for a service that I have taken out, I know nothing about this at all and told them that this is wrong and obviously fraudulent. They answer telling me that I need to cancel this subscription that I know nothing about and continue after several calls to say this. They tried on one point to do a conference call with this company and was not successful as the phone kept going dead, after a lot of angry words and calls they refunded me this amount but say they should not do this. I ended my two phones with them and now they are saying I owe more charges from this imaginary subscription hence why I am going to advertise this as much as possible because everyone needs to know that this can happen to anyone and if you look online there is hundreds of people having the same problems and getting charged for it and not getting their money back. We as customers are not told from the start about any third party companies that can charge us via our Three mobile. Also be aware that the regulators are aware of these problems yet do not seem to do anything and just say it is between our self and Three. I have now joined BT who on email have stated there will be no extra charges as they do not allow this to happen and have capped all phones to zero so we get no surprise charges (Well done to BT) Be aware people and will update on further communications with Three mobile, a company that in our eyes allows third party companies to defraud their customers and just do not seem to care. Please look out for lots of other reviews and publications and pass on to friends and family of how they do business and how they can do the same to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Essex Three Mobile  
Bad connection, bad customer service, 4g speed was as slow as a dial-up connection. difficult to cancel even after contact ends.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
I don't get any service from three since I don't have any signal on my phone. Can't make any calls, can't text, can't use data either. Just have red no signal thing all the time. Have now idea what I am paying for! Tried to go to a local three store- useless. Report network issues almost daily- never heard anything back from them! Not sure how they legally exist for taking money and not providing any services. What a scheme! Three Sucks!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

4G Home Broadband guide

Stuck in a broadband not-spot? 4G home broadband may be the solution!

Posted on 2019-02-15 17:37 in Features Offers 4GEE Three

Superfast Fibre broadband may now available across 95% of the UK, but there are still a lot of people who can't get it. You might be one of the frustrated few stuck in a broadband not-spot, with Fibre not yet available in your area, or - more annoyingly - it is available, but you're just too far from the street cabinet to see the benefit and are stuck with sluggish speeds on standard broadband over copper phone lines.

The solution to your problem may be simpler than you think.

4G mobile technology started rolling out in 2012 and is now available over 80% of the UK, and now mobile providers such as EE and Three are offering a home broadband solution that uses the 4G mobile network to provide users with speeds that can be comparable with their up to 36Mbps Fibre counterparts. You don't necessarily even need to be in a 4G area to get it, either - you can get respectable speeds in many 3G areas as well, plus there's the option to boost the signal with an external antenna if you need it.

What's more, Three currently have an amazing offer on that's competitive with even the cheaper Fibre broadband deals. For just £22 a month on a 24 month contract you can get unlimited data!

If 4G home broadband is something that interests you, we've put together a handy guide to the service that addresses:

  • What 4G home broadband is
  • Who it's suitable for
  • The speeds you can expect
  • The costs involved
  • Concerns about data usage

Read our guide to getting 4G home broadband.

Comments

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

Three Mobile Buyers Guide

Can I get Three mobile broadband?

Unlike other mobile networks, Three doesn't have any 2G GPRS or EDGE data service, so you'll only be able to access Three mobile broadband in areas with 3G or better coverage.

If you're in rural or remote areas and using a mobile phone handset, you may be able to roam onto Orange's network, but this is only in selected areas and only provides calls and texts, not access to Internet data. However Three have one of the country's largest 3G networks with other 97% coverage, so it's rare for towns and cities, and many major transport links, to have no 3G coverage.

Three offer a coverage checker that allows you to test any UK postcode for coverage on Three's 3G, Advanced 3G or (from 2014) 4G network, with colour coding showing which areas have strong coverage indoors, and which will only get good signal outside buildings.

Advanced 3G

Three cover 80% of the UK population with their Advanced 3G service, which uses dual channel 3G to provide double the speed of a 3G mobile broadband connection.

In order to enjoy Advanced 3G you must choose a premium Three dongle or MiFi personal hotspot, or own an existing device with DC-HSDPA support.

Get ready for 4G at no extra cost

All of Three's plans plans include 4G speeds at no extra cost. This is in stark contrast to other mobile broadband providers who require you to pay extra for a 4G or 4G-ready tariff.

However, you must own a 4G/LTE capable device in order to enjoy the 4G speeds your tariff will include after Three's roll out. Depending what tariff and contract length you choose, 4G-ready devices can be more expensive than Three's standard dongles and MiFis, which only support 3G or Advanced 3G.

Largest 3G usage allowances

Three offer a 15GB usage allowance on some deals making their Advanced 3G service a viable alternative to a fixed line home broadband package for moderate users.

There's no separate line rental for mobile broadband so when making like-for-like comparisons with fixed line broadband remember to add the £10 to £16 line rental changes to the fixed line figures before comparing with mobile prices.

If you don't use your landline for calls and you get good quality Advanced 3G connection from Three, switching to Three mobile broadband could free you from the need to pay for a landline.

Things to watch out for

As Three have a requirement that their hardware be 'new and unused' in order to qualify for the 14 day returns period, it's more important than usual to be sure before committing to a long contract.

Be careful to check all the postcodes where you're likely to use your mobile broadband to ensure there's good coverage. Especially make sure that places where you'll be inside a building have strong indoor coverage. If you're planning to use Three as your main broadband connection for the home, make sure that you have strong indoor Advanced 3G coverage - standard 3G speed can be surprisingly slow in built up areas at peak times as it depends on how many other people are using the service at the same time.

Be sure to check that your monthly usage is less than the amount you're planning to sign up for. This is especially important if you're on Three's largest allowance of 15GB as there'll be no higher option to upgrade to should you find you use more. If you go over your monthly usage allowance, you'll be charged 10.2p per megabyte (more than £100 per gigabyte), which can very quickly add up - however Three should inform you before you exceed your allowance.

Broadband.co.uk