Three Mobile Broadband Buyers Guide

Competitive mobile broadband offering low prices, higher usage allowances and excellent 4G coverage

  • Higher usage allowances than many providers, with affordable unlimited data
  • Pay as you go or pay monthly with contracts ranging from 1 month to 24
  • Choose between USB dongles, MiFi personal hotspots or HomeFi routers
  • All tariffs include 4G at no extra monthly cost
  • TechRadar Mobile Choice Consumer Awards 2018 winner for Best Network for Roaming and Data

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Three Mobile Personal WiFi
£9.00 per month
24 month contract

No upfront cost

  • 2GB usage allowance
  • Connect up to 10 devices
  • Free setup
  • 24 month contract

Buy now

Three Mobile 4G Home Router
£22.00 per month
24 month contract

No upfront cost

  • Unlimited monthly allowance
  • No activation fee
  • 24 month contract

Buy now

Reasons to choose Three

  • 99.8% coverage for 4G mobile broadband data
  • HomeFi routers allow home broadband over the 4G network
  • Highest maximum usage allowance
  • 1 month contracts and pay-as-you-go mobile broadband tariffs available

Possible downsides

  • No 2G data, only available in the 98.3% of areas with 3G coverage
  • 14 day returns policy requires the hardware to be as new and unused
  • Extremely expensive out of usage allowance data
  • Largest inclusive usage allowance only available on a 24 month contract

Features at a glance

  • Up to 20Mb download speeds on 4G

  • Contracts from pay as you go up to 24 months

  • Usage allowances from 1GB to unlimited data

  • 24 hour technical support by phone or online

  • Free or subsidised tablets with some deals

  • Use Skype on your computer anywhere, giving you free calls to Skype users anywhere in the world

  • Free mobile broadband dongles with some deals

  • You will be charged at 1p per MB you use over your monthly allowance

3.2 stars
  satisfaction rating based on 627 customer ratings since 2019-02-18. See more Three Mobile customer ratings and reviews.

Details last checked on 2020-02-17

SIM Only

From £7.50 for 1GB to £24 for 100GB, nano SIMs available

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Personal WiFi

MiFi deals from £9 a month

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Short Contract

1 month contracts available from £10 with 2GB usage

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4G

Take advantage of 4G from Three on many deals

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Pay As You Go

From £10 for 1GB for 30 days, cost includes 1GB free

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Tablet Bundles

From FREE on a 24 month contract to full price on cheaper tariffs

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4G Home Router

Unlimited data + no activation fee!

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Highest Usage

Unlimited data from £22 on a 24 month contract

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5G Home Router

Unlimited data + no activation fee! Only in the London area.

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Check Coverage

4G coverage 99.8%, 3G coverage 98.3%

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Details last checked on 2020-02-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3 stars
  • Reliability
    2.9 stars

Based on 627 customer ratings since 2019-02-18

Show all time ratings

Add your own review of Three

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
what a waste of money Huawei A1cube cant watch a decent film or football draging speach advertisments still on when films on what the hell is going on
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
walsall Three Mobile  
Broadband speed is very slow and inconsistent.
Customer Service have no I sea how to deal with customers.
Would I recommend Three. HELL NO.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Three Mobile  
Finally cut ties with Sky after many painful expensive years. Loved the idea of broadband w/o a landline. Never used it otherwise. Really impressed for the first 3mths on 3's pay monthly home broadband deal, just to try it out. Easy setup and great fast reliable streaming at the beginning. Rarely dropped a stream for three months. So we decided to take on a 12mth contract. Another precaution because we didn't want to get 'trapped' in any more long life-sucking contracts. Of course customer service pushed real hard for us to go for a 24mth contract instead. But I stood firm and said "No thanks!". So we stuck with the 12mth one. Well since the contract started, streaming speeds have slowed and become very inconsistent. We counted the stream drop during TV programs at least 10x during one day. That was on every device used at that time with our Huawei 4G Router 3 Pro, supposedly able to handle up to 65 devices at once. We sometimes use up to 4 at the same time. That's it. We even moved the router around and saw some improvement but only for a short while. I have a mobile with 3 and it's signal and stream are much more reliable. Why is that?? I don't hold much hope out for any vast improvement in the coming months and 3's customer service has proved to be frustrating and unhelpful. I wish somehow we could get out of it. Highly unlikely I know. But on the bright side at least it's not for 24mths. We definitely will chose someone else when this nightmare ends. I highly do NOT recommend 3 for home broadband to anybody. There are far more reliable ones out there.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
River Three Mobile  
I got mobile broadband to save money in comparison to fixed line. Speeds were OK at first, but for the past year I've been getting mostly less than 2Mb and often less than 1Mb, with pages taking ages to load, and that's in the middle of a large city. I often have to use my phone to get online. Tried once or twice to contact Three, but the script is always the same, have you tried this, that...Yes I have, I'm an intelligent person and know how to troubleshoot connection speeds. I've now given up and got fibre broadband, which is not much more than Three are charging me. I'm still in contract but I don't care, I just want out. Think carefully before you go for mobile broadband for your main home connection, other much faster connections are now not much more expensive.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Brighton Three Mobile  
Rubbish. No warning before they cut you of even throu iv paid there bill and they wanted extra payment. Tried sorting out and they just cut you of
Norwich Three Mobile  
Rubbish service, some days it's 15mbps, some days 20mbps but to many days its 1mbps. Its not good enough and now they are trying to sell me 5g when the 4g hasn't worked consistently. I wonder if they are slowing down the 4g network to encourage people over to the 5g network?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Three Mobile  
Utterly useless. Only positive is free Netflix streaming-if you are lucky enough to have a good signal. Would never recommend three.
London Three Mobile  
Got the mobile broadband for a 12months contract. It's been poor for the last 6 months and when I finally decided to cancel they managed to talk me into it again promising a new device type after a dozen hours wasted on customer service. They sent me the same device with service beeing as poor as before. The mocking they handled my situation is incredible, all they've done is to waste my time again and again. Just now I told the guy in the live chat I just want to cancel and not waste any of my time, he asked to speak on the phone, told him I can't and I gave permission for somebody else to finish the process. They called the other person just to waste another 5 minutes with details verification and conclude that nothing can be done without the main person on the contract on the phone. I have never heard of anything similar before, Customer Service seems like a bunch of incompetents running a scam from their basement. Insane mocking and disrespect to me as a customer. Of course, I'll have to pay the full contract anyway,no matter how bad the service was for the usage period. They don't even have a capable technical team, when they called to troubleshoot my device they asked 0 tehnical questions just basic, irelevant settings matters. Insane that this company is running a bussiness in UK. Never felt more disrespected on my own dime. Don't get the service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Salford Three Mobile  
Got this mid Jan 2029 as land broad band very poor ,so far im getting 18 -25 most of the time which after .2 - 10 on wire system im please but it is early days.Very easy to set up.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Southampton Three Mobile  
Joined due to the price and it definitely paid the price. Worst customer service along side the speed of the wifi Huwawie is rubbish. Never again. The customer support technical team always telling me there is no issue however takes forever to load a simple google page. Cannot watch anything on youtube as it always buffers. All pages buffer. DO NOT RECOMMEND
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kingston Three Mobile  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Student Broadband

Last minute student broadband offers and options

Posted on 2019-09-12 11:39 in Features Offers Hyperoptic Three Vodafone 4GEE BT NOW Broadband Plusnet Virgin Media

It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.

Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.

To prepare for student broadband season, we updated our longstanding Student Broadband Guide to reflect some of the student-specific offers available this year with student-exclusive 9 month contract offers from BT and student-exclusive cheaper 1 month rolling contract offers from Virgin Media.

Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.

This year, we're also endorsing a mobile broadband option for the first time. Well, it's 4G or 5G mobile broadband technology sold as home broadband services. With 4G and 5G home broadband routers from Three, Vodafone and EE you may have to commit to a much longer contract, but you can then take your router with you wherever you travel during summer break. Vodafone even offer a 30 day rolling contract version, although you'll have to pay more than the cost of 3 months contract to get it.

Unlike most mobile broadband solutions, these have large enough usage allowances for many households. Three's home router even comes with unlimited usage!

Even if mobile data usually isn't strong inside your student accommodation, you may get a better connection from a router, or may even be able to get an external antenna installed to boost the signal.

We weigh up all these pros and cons and give you a table of all the relevant offers over on our Student Broadband guide.

Comments

Virgin Media with £150 credit

Discounts, rewards, credit and tech in our broadband offers roundup!

Posted on 2019-07-08 15:16 in News Offers Three Plusnet BT John Lewis Virgin Media Shell Energy

There are so many strong broadband offers being presented this week that we felt it was time for another round up of the best broadband discounts and rewards around.

Onestream has one of the cheapest broadband deals we've ever seen. The Flow Unlimited package offers average speeds of 11Mb and is an impressively low £13.99 a month on a 12 month contract, with line rental included! Onesteam also have a range of competitively priced Fibre products, starting with their 17Mb average speed truly unlimited Jetstream Lite Fibre that comes in at just £17.99 a month on a 12 month contract with line rental included - that's cheaper than many provider's standard broadband deals!1 £9.99 setup cost applies on all offers.

Shell Energy aren't far behind Onestream for extremely cheap standard broaband, their Fast Broadband package with average speeds of 11Mb is only £15.99 a month all in.2

There are also a number of strong reward offers on this week. For example, if you want a Fibre package from BT, then not only will you get a BT Reward card, you'll also receive a Marks & Spencer voucher! Superfast Fibre is £31.99 a month and comes with an £80 M&S voucher and a £30 Reward Card, while Superfast Fibre 2 is £39.99 a month with an £80 M&S voucher and a £60 Reward Card.3

Plusnet have a mix of reward cards and cashback offers on their broadband and phone bundles this week. Unlimited Broadband is £18.99 a month in low cost areas and comes with £75 cashback, Unlimited Fibre is £24.50 a month and comes with £50 cashback, while the Unlimited Fibre Extra package is £27.50 a month and comes with a £60 reward card. You'll need to hurry, because the Fibre offers end tomorrow night!4

John Lewis are bundling in a Google Home Hub with all their broadband products. This is a hands-free Smart Speaker with a 7" screen worth £119! You can choose between Broadband Unlimited with average speeds of 10Mb for £20 a month, Fibre Broadband with average speeds of 36Mb for £28.50 a month or Fibre Extra with average speeds of 66Mb for £35 a month.5

Blink and you'll miss it, Virgin Media's flash sale on TV bundles starts today. You can get a fantastic £150 bill credit on select broadband and TV packages. Choose from the Bigger Bundle for £57 a month, Bigger Bundle + Movies for £62 a month or the Bigger Bundle + Sports for £72 a month - all of these packages have average speeds of 108Mb. If you to up your speeds to an average of 213Mb and get more TV options, you can get the Bigger Bundle + Sports & Movies for £79 a month. Or you could go all out and get Sky Cinema, Sky Sports, BT Sport, Kids Pick and whopping average speeds of 516Mb with the Ultimate Oomph Bundle for £99 a month. Hurry, this offer ends on the 12th July!6

Finally, Three's already excellent unlimited usage offer on the HomeFi 4G home broadband router has been further discounted! You can now get unlimited data for just £11.50 a month for the first 6 months of the 24 month contract. After that, it's only £23 a month! Find out all you need to know about 4G home broadband in our dedicated help page on the subject.7

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker or verify on the provider landing pages to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. 12 month minimum contract. Standard broadband price rises to £24.99 from month 13, Fibre Lite rises to £27.99 from month 13. £9.99 delivery fee for the router applies to all deals. Further terms and conditions may apply, see Onestream site for details. Offer is only available via the landing pages linked from this blog post and may end at any time.

2. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Offers are only available via the landing page linked from this blog post and ends 11:59pm 8th August.

3. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount. BT have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Offers end 11:59pm 11th July.

4. All Plusnet deals are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount, cashback will be issued as a cheque when your broadband is active. Offers are only available via the link in this blog post. Fibre broadband offers end 11:59pm 9th July, standard broadband offer ends 11:59pm 16th July.

5. Virgin Media packages are on a 12 month contract, prices will rise from month 13. £35 upfront cost applies. Credit will be applied to your first bill. See Virgin Media website for full details about included channels and extras. Offer ends 11:59pm 10th July.

6. John Lewis Broadband products come on a 12 month contract, John Lewis will contact you before this is up to inform you of price rises from month 13. Offer ends 11:59pm 30th July.

7. 24 month minimum contract. Availability and speeds vary depending on the mobile coverage in your area and level of usage on the same cell tower. Traffic prioritisation will apply so some services may be slower during peak times. Offer ends 11:59pm 22nd August. Three have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Check coverage for your area on the Three website.

Comments

Three Mobile Broadband Buyers Guide - Is Three right for you?

Can I get Three mobile broadband?

Unlike other mobile networks, Three doesn't have any 2G GPRS or EDGE data service, so you'll only be able to access Three mobile broadband in areas with 3G or better coverage.

If you're in rural or remote areas and using a mobile phone handset, you may find coverage to be spotty. However Three have one of the country's largest 3G networks with over 98.3% coverage, so it's rare for towns and cities, and many major transport links, to have no 3G coverage.

Three offer a coverage checker that allows you to test any UK postcode for coverage on Three's 3G and 4G networks, with colour coding showing which areas have strong coverage indoors, and which will only get good signal outside buildings.

4G at no extra cost

All of Three's plans plans include 4G speeds at no extra cost. This is in stark contrast to other mobile broadband providers who require you to pay extra for a 4G tariff.

However, you must own a 4G/LTE capable device in order to enjoy the 4G speeds your tariff will include. Depending what tariff and contract length you choose, 4G-ready devices can be more expensive than Three's standard dongles and MiFis, which only support 3G.

Large usage allowances

Three offer unlimited data on some deals making them a viable alternative to a fixed line home broadband package for moderate users.

If you're in a broadband not-spot and can't get fibre, then Three's HomeFi router means you could get respectable speeds over the mobile network. If you don't use your landline for calls and you get good quality 4G or 3G connection from Three, switching to Three mobile broadband could free you from the need to pay for a landline.

Things to watch out for

As Three have a requirement that their hardware be 'new and unused' in order to qualify for the 14 day returns period, it's more important than usual to be sure before committing to a long contract.

Be careful to check all the postcodes where you're likely to use your mobile broadband to ensure there's good coverage. Especially make sure that places where you'll be inside a building have strong indoor coverage. If you're planning to use Three as your main broadband connection for the home, make sure that you have strong indoor coverage - standard 3G speed can be surprisingly slow in built up areas at peak times as it depends on how many other people are using the service at the same time.

Be sure to check that your monthly usage is less than the amount you're planning to sign up for, consider signing up for one of Three's unlimited data plans. If you go over your monthly usage allowance, you'll be charged 1p per megabyte, which can very quickly add up - however Three should inform you before you exceed your allowance.

Broadband.co.uk