Three Mobile

Competitive mobile broadband offering low prices, higher usage allowances and excellent 3G coverage

  • Higher usage allowances than many providers, up to 15GB
  • Pay as you go or pay monthly with contracts ranging from 1 month to 24
  • Choose between USB dongles or MiFi personal hotspots
  • All tariffs will include 4G at no extra monthly cost as this rolls out
  • 4G currently in 30 towns and cities, rising to 50 by the end of 2014

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Three Mobile Personal WiFi
£8.00 per month
24 month contract

No upfront cost

  • 1GB usage allowance
  • Connect up to 5 devices
  • Free setup
  • 24 month contract

Buy now

Three Mobile Highest Usage
£22.00 per month
24 month contract

No upfront cost

  • 20GB usage allowance
  • Free USB dongle
  • Free setup
  • 24 month contract

Buy now

Three Mobile Dongles
£8.00 per month
24 month contract

No upfront cost

  • 1GB usage allowance
  • Low monthly cost
  • Free setup
  • 24 month contract

Buy now

Reasons to choose Three

  • 97% coverage for 3G mobile broadband data
  • All tariffs are 4G-ready at no extra monthly cost
  • Dual channel Advanced 3G with 80% coverage allows compatible dongles to connect at double speed
  • Highest maximum usage allowance of any 3G provider (EE has higher on 4G)
  • 1 month contracts and pay-as-you-go mobile broadband tariffs available

Possible downsides

  • No 2G data, only available in the 97% of areas with 3G coverage
  • 14 day returns policy requires the hardware to be as new and unused
  • Extremely expensive out of usage allowance data
  • Largest inclusive usage allowance only available on a 24 month contract

Features at a glance

  • Up to 7.2 Mb download speeds, double speed Advanced 3G and 4G with more areas being rolled out

  • Contracts from pay as you go up to 24 months

  • Usage allowances from 1GB to 15GB

  • 24 hour technical support by phone or online

  • Free or subsidised tablets with some deals

  • Use Skype on your computer anywhere, giving you free calls to Skype users anywhere in the world

  • Free mobile broadband dongles with some deals

  • You will be charged at 10.2p per MB you use over your monthly allowance

3.1 stars
  satisfaction rating based on 596 customer ratings since 2016-11-18. See more Three Mobile customer ratings and reviews.

Details last checked on 2017-11-16

SIM Only

From £7.50 for 1GB to £15 for 20GB, nano SIMs available

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Dongles

Mobile broadband deals from £8 a month

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Personal WiFi

MiFi deals from £8 a month

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Short Contract

1 month contracts available from £10 with 2GB usage

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4G

Take advantage of 4G from Three at no extra cost

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Pay As You Go

From £10 for 1GB for 30 days, cost includes 1GB free

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Highest Usage

Up to 20GB usage from £21 on a 24 month contract

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Tablet Bundles

From FREE on a 24 month contract to full price on cheaper tariffs

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Check Coverage

4G coverage 63%, 3G coverage 98%, Advanced 3G 80%

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Details last checked on 2017-11-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Three Mobile.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3 stars
  • Customer Service
    3.2 stars

Based on 596 customer ratings since 2016-11-18

Show all time ratings

Add your own review of Three

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I just wanted to cancel my contract and get a PAC. It took 3 phone calls, one visit to the store, many failed 'reset your password' links. A maddening experience. Our last phone call lasted 50 min ! Totally unacceptable. Plus, I never had any coverage, reason why I wanted to switch in the first place.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Bristol Three Mobile  
Mobile 3 is totally unacceptable company please beware!! They will scam you with lies and you will have bailiffs knocking at your door as they are trying to do to my mother at the age of over 80 ... stay away from the insurance they other also as the scam is they replace your phone then no give you a return package then they scam £350 from the card you give for the £100 they requested to charge as the fee for replacement... I which l had purchased from VODAPHONE as people warned me of the scams from 3 MOBILE...STAY AWAY FROM 3 MOBILE OR YOU WILL REGRET..!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Scunthorpe Three Mobile  
Don't use this service. Useless
I can't get quick enough.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Macclesfield Three Mobile  
Don't get scammed STAY AWAY " 3 MOBILE " & " 3 RESCUE INSURANCE "

Total SCAM " 3 mobile Rescue & 3 mobile " do not trust a word this company sales ... I purchased new phone and insurance damaged my phone and received a new one after many issues with 3 Rescue, when received they did not have a return package package and I requested many times and this was a month ago... know they are going to charge me £350 because phone not returned and even on my emails and calls they agree it's there fault ... I spoke to 3 Mobile for help and they just say it's not there problem 3 RESCUE INSURANCE is not part of there company even though they sold me the insurance...TOTAL SCAM STAY AWAY FROM 3 MOBILE AND 3 RESCUE THEY WILL SCAM YOU AND THERE CALLS ARE HIGH PREMIUM NUMBERS... !!!! I wish I picked VODAPHONE ( I have put recordings of the SCAM ON YOUTUBE & FACEBOOK ) every day posting ...
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Scunthorpe Three Mobile  
I have ordered a pay as you go card online, without any adds on and credit that does not expire. Here is what happened next:
1. They do not send an email order confirmation (I have asked customer support about it and he told me you need to go somewhere an choose an option to get a confirmation).
2. I received a wrong card, that expires in 30 days
3. When I phoned customer service I was told that:
- I can't return an unopened card, apparently the normal consumer rights do not apply
- I can't prove that I ordered a different card (no, I can't as I have not received a confirmation) hence I can't take legal action without a proof - I haven't mentioned legal action, he did, evidently the company does everything to make sure that there is no proof.
- Before I phoned, I was looking at the page of the card I bought, 2 min after my call, when I refreshed the browser, my card was gone.

Very unethical company.
  • Satisfaction
    1 star
  • Speed
    1 star
London Three Mobile  
Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Southampton Three Mobile  
Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Essex Three Mobile  
Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.

Wouldn't recommend Three.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Three Mobile  
this is not good mobile network always given some issue with network no signal or cut out phone when you talking , so please do not get three mobile network is not good. thanks
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
london Three Mobile  
Stay away from Three and never take their contracts. They're the worst provider, but ThreeUK don't care. Because it was "all you can eat data" (a lie) we had three years of bad reception, slow and throttled internet and continual price rises. Even worse than TalkTalk and they're useless, rude call centres.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
North Devon Three Mobile  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Three Mobile Buyers Guide

Can I get Three mobile broadband?

Unlike other mobile networks, Three doesn't have any 2G GPRS or EDGE data service, so you'll only be able to access Three mobile broadband in areas with 3G or better coverage.

If you're in rural or remote areas and using a mobile phone handset, you may be able to roam onto Orange's network, but this is only in selected areas and only provides calls and texts, not access to Internet data. However Three have one of the country's largest 3G networks with other 97% coverage, so it's rare for towns and cities, and many major transport links, to have no 3G coverage.

Three offer a coverage checker that allows you to test any UK postcode for coverage on Three's 3G, Advanced 3G or (from 2014) 4G network, with colour coding showing which areas have strong coverage indoors, and which will only get good signal outside buildings.

Advanced 3G

Three cover 80% of the UK population with their Advanced 3G service, which uses dual channel 3G to provide double the speed of a 3G mobile broadband connection.

In order to enjoy Advanced 3G you must choose a premium Three dongle or MiFi personal hotspot, or own an existing device with DC-HSDPA support.

Get ready for 4G at no extra cost

All of Three's plans plans include 4G speeds at no extra cost. This is in stark contrast to other mobile broadband providers who require you to pay extra for a 4G or 4G-ready tariff.

However, you must own a 4G/LTE capable device in order to enjoy the 4G speeds your tariff will include after Three's roll out. Depending what tariff and contract length you choose, 4G-ready devices can be more expensive than Three's standard dongles and MiFis, which only support 3G or Advanced 3G.

Largest 3G usage allowances

Three offer a 15GB usage allowance on some deals making their Advanced 3G service a viable alternative to a fixed line home broadband package for moderate users.

There's no separate line rental for mobile broadband so when making like-for-like comparisons with fixed line broadband remember to add the £10 to £16 line rental changes to the fixed line figures before comparing with mobile prices.

If you don't use your landline for calls and you get good quality Advanced 3G connection from Three, switching to Three mobile broadband could free you from the need to pay for a landline.

Things to watch out for

As Three have a requirement that their hardware be 'new and unused' in order to qualify for the 14 day returns period, it's more important than usual to be sure before committing to a long contract.

Be careful to check all the postcodes where you're likely to use your mobile broadband to ensure there's good coverage. Especially make sure that places where you'll be inside a building have strong indoor coverage. If you're planning to use Three as your main broadband connection for the home, make sure that you have strong indoor Advanced 3G coverage - standard 3G speed can be surprisingly slow in built up areas at peak times as it depends on how many other people are using the service at the same time.

Be sure to check that your monthly usage is less than the amount you're planning to sign up for. This is especially important if you're on Three's largest allowance of 15GB as there'll be no higher option to upgrade to should you find you use more. If you go over your monthly usage allowance, you'll be charged 10.2p per megabyte (more than £100 per gigabyte), which can very quickly add up - however Three should inform you before you exceed your allowance.

Broadband.co.uk