Broadband.co.uk Blog: News

Regular Broadband-related news and comment from the Broadband.co.uk team.

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News stories relevant to broadband in the United Kingdom.

People using mobile phones

5 things you need to know about 5G

Posted on 2019-07-19 17:01 in News Features

5G is now up and running in the UK. EE and Vodafone have both launched their fifth-generation mobile networks, Three will launch theirs in August, and O2 is set to join the party a month later.

Great! But wait - what exactly is 5G, and what will it mean for you? We've got an in-depth guide to 5G, with the full lowdown on the new tech and why it's so important. But if you'd prefer a quick and easy bluffer's guide, here's what you need to know.

1. 5G is fast

Think the 20-25Mb speeds of 4G are already pretty quick? How does 200-250Mb grab you? Typical 5G speeds are ten times faster than 4G right from day one. Find the perfect conditions and it can go way beyond even that, with Three claiming that their network will hit a potential 2Gb.

And it doesn't stop there. Industry experts reckon 5G could eventually deliver speeds up to a mind-blowing 20Gb.

What do the faster speeds mean? It'll improve everything you do online, from simple browsing to sharing huge files, it'll deliver instantaneous app downloads, and even allow you to watch Netflix in 4K on your daily commute.

2. It'll work in crowded places

5G fixes one of the biggest frustrations of 4G, its limited capacity. You'll know the signs: you try to use your phone in a crowded place and have to struggle along with a grindingly slow connection - if you get a connection at all. The network simply isn't equipped to handle the amount of traffic we're throwing at it.

The 5G network will enable two and a half times as many devices to be connected at once, and to download a whole lot more data while they're there. That means no more waiting around when you want to go online.

3. 5G will be great for broadband

The faster speeds and higher capacity are so important. They don't just mean that we'll get faster streaming and sharing on our smartphones, they will also completely revolutionise mobile broadband.

If you need a data connection on your laptop while you're on the road, you can expect more reliable performance, faster speeds, and - best of all - significantly higher data allowances. In time, 5G could even become a decent option for home broadband, especially in more remote areas where the existing fibre network is so poor.

4. You'll need new devices

Here's the bad news: your existing 4G-enabled phones, tablets, laptops, watches and dongles will not work on the 5G network. You'll have to replace them all. That includes your iPhone, iPad, Samsung Galaxy, and everything else.

The good news? There's no rush. There aren't many 5G devices right now, and they carry a price premium. Unless you're an early adopter itching to try it out, you can probably wait a couple of years before 5G gear is a must. And by then, devices will support it as standard anyway. Meanwhile, your 4G kit will continue to work just as well as it always has.

5. The rollout will take some time

So when will you be able to use 5G? It's available right now in major cities like London, Manchester, Cardiff, Edinburgh and Belfast. By the end of the year it'll be available in over 30 locations, from Bournemouth to Birkenhead, and then in over 50 places by the end of next year. Different networks will target different places, so you might need to switch.

But the rollout will take some time. Even areas that do have 5G won't have blanket coverage, and if you're in smaller town it might be two or three years before 5G arrives.

For more information on 5G, including how it works and why it'll be a complete game changer in so many other ways, take a look at our full 5G guide. Or, if you'd prefer, have a look at some of the best mobile broadband deals you can buy today.

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Virgin Media with £150 credit

Discounts, rewards, credit and tech in our broadband offers roundup!

Posted on 2019-07-08 15:16 in News Offers Three Plusnet BT John Lewis Virgin Media Shell Energy

There are so many strong broadband offers being presented this week that we felt it was time for another round up of the best broadband discounts and rewards around.

Onestream has one of the cheapest broadband deals we've ever seen. The Flow Unlimited package offers average speeds of 11Mb and is an impressively low £13.99 a month on a 12 month contract, with line rental included! Onesteam also have a range of competitively priced Fibre products, starting with their 17Mb average speed truly unlimited Jetstream Lite Fibre that comes in at just £17.99 a month on a 12 month contract with line rental included - that's cheaper than many provider's standard broadband deals!1 £9.99 setup cost applies on all offers.

Shell Energy aren't far behind Onestream for extremely cheap standard broaband, their Fast Broadband package with average speeds of 11Mb is only £15.99 a month all in.2

There are also a number of strong reward offers on this week. For example, if you want a Fibre package from BT, then not only will you get a BT Reward card, you'll also receive a Marks & Spencer voucher! Superfast Fibre is £31.99 a month and comes with an £80 M&S voucher and a £30 Reward Card, while Superfast Fibre 2 is £39.99 a month with an £80 M&S voucher and a £60 Reward Card.3

Plusnet have a mix of reward cards and cashback offers on their broadband and phone bundles this week. Unlimited Broadband is £18.99 a month in low cost areas and comes with £75 cashback, Unlimited Fibre is £24.50 a month and comes with £50 cashback, while the Unlimited Fibre Extra package is £27.50 a month and comes with a £60 reward card. You'll need to hurry, because the Fibre offers end tomorrow night!4

John Lewis are bundling in a Google Home Hub with all their broadband products. This is a hands-free Smart Speaker with a 7" screen worth £119! You can choose between Broadband Unlimited with average speeds of 10Mb for £20 a month, Fibre Broadband with average speeds of 36Mb for £28.50 a month or Fibre Extra with average speeds of 66Mb for £35 a month.5

Blink and you'll miss it, Virgin Media's flash sale on TV bundles starts today. You can get a fantastic £150 bill credit on select broadband and TV packages. Choose from the Bigger Bundle for £57 a month, Bigger Bundle + Movies for £62 a month or the Bigger Bundle + Sports for £72 a month - all of these packages have average speeds of 108Mb. If you to up your speeds to an average of 213Mb and get more TV options, you can get the Bigger Bundle + Sports & Movies for £79 a month. Or you could go all out and get Sky Cinema, Sky Sports, BT Sport, Kids Pick and whopping average speeds of 516Mb with the Ultimate Oomph Bundle for £99 a month. Hurry, this offer ends on the 12th July!6

Finally, Three's already excellent unlimited usage offer on the HomeFi 4G home broadband router has been further discounted! You can now get unlimited data for just £11.50 a month for the first 6 months of the 24 month contract. After that, it's only £23 a month! Find out all you need to know about 4G home broadband in our dedicated help page on the subject.7

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker or verify on the provider landing pages to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. 12 month minimum contract. Standard broadband price rises to £24.99 from month 13, Fibre Lite rises to £27.99 from month 13. £9.99 delivery fee for the router applies to all deals. Further terms and conditions may apply, see Onestream site for details. Offer is only available via the landing pages linked from this blog post and may end at any time.

2. All Shell Energy deals are on an 18 month contract. Prices will rise from month 19, see Shell Energy site for more details. Offers are only available via the landing page linked from this blog post and ends 11:59pm 8th August.

3. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount. BT have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Offers end 11:59pm 11th July.

4. All Plusnet deals are on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount, cashback will be issued as a cheque when your broadband is active. Offers are only available via the link in this blog post. Fibre broadband offers end 11:59pm 9th July, standard broadband offer ends 11:59pm 16th July.

5. Virgin Media packages are on a 12 month contract, prices will rise from month 13. £35 upfront cost applies. Credit will be applied to your first bill. See Virgin Media website for full details about included channels and extras. Offer ends 11:59pm 10th July.

6. John Lewis Broadband products come on a 12 month contract, John Lewis will contact you before this is up to inform you of price rises from month 13. Offer ends 11:59pm 30th July.

7. 24 month minimum contract. Availability and speeds vary depending on the mobile coverage in your area and level of usage on the same cell tower. Traffic prioritisation will apply so some services may be slower during peak times. Offer ends 11:59pm 22nd August. Three have announced the intention to raise all prices by a small amount annually from March 2020 in line with the consumer price index, this figure is published each January. Check coverage for your area on the Three website.

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Plusnet with £70 Reward card

EXPIRED: Get May off to a great start by bagging yourself a fabulous broadband deal

Posted on 2019-05-03 20:51 in News Offers Expired TalkTalk Sky Plusnet SSE Three BT NOW Broadband

Spring is definitely underway, the weather is (mostly) improving, and while you're probably pondering a bit of spring cleaning over the bank holiday weekend it might also be time to look at freshening up your broadband deal at the same time. We've selected some of the best broadband offers for you below.

Plusnet have reward card offers of varying amounts on all of their broadband and phone bundles this week. Unlimited Broadband is £18.99 a month in low cost areas and comes with a £65 reward card, Unlimited Fibre is currently at £23.50 a month and comes with a £50 reward card, while the Unlimited Fibre Extra package is £27.50 a month and comes with a whopping £70 reward card!1

BT's offer this week is an Amazon Echo, worth £89.99, on their Superfast Fibre 2 packages. You'll also get a £60 BT Reward Card, increasing the total value of this offer to £149.99! Superfast Fibre 2 is £39.99 a month if it's available in your area. Superfast Fibre 1 customers haven't been left out; while there's no Amazon Echo bundled in, you can get fibre broadband for £29.99 along with a £90 BT Reward Card!2

If fibre isn't available in your area, or you're a light user and just want the cheapest option, there's BT Broadband with average speeds of 10Mb for £24.99 with a £60 Reward Card. These deals are also available on BT TV packages, which start at £34.99 a month.2

SSE's Unlimited Fibre broadband package is just £23 a month on an 18 month contract and comes with a £55 reward, which is a choice between a pre-paid Mastercard or an Amazon.co.uk gift card. You'll need to hurry, this offer ends Sunday night and is only available via the link in this blog post!3

Sky's Broadband Unlimited and Fibre Max packages both come with a £50 voucher, a choice between a Tesco or Ticketmaster gift card. Broadband Unlimited is £20 a month and Fibre Max is £27 a month. This offer is also only available via the link in this blog post. 4

TalkTalk's Fast Broadband is currently only £17 per month for the 12 month contract, and you'll also receive a £50 voucher of your choice for Amazon, Argos, Tesco or Ticketmaster! Again, this offer isn't on our usual listings, so be sure to sign up via the link in this blog post.5

NOW Broadband's offer of 6 month Entertainment Pass and free Anytime calls on all their broadband products is still going, but you'll need to hurry as it ends early next week. If you're looking to watch the final season of Game of Thrones, then this may be the perfect deal for you. The Entertainment Pass comes with 11 pay TV entertainment channels not available on Freeview, including Sky Atlantic, FOX, Comedy Central and Discovery Channel, and over 300 Box Sets to watch On Demand. Brilliant Broadband is £18 a month, Fab Fibre £25 a month and, in areas where it's available, Super Fibre is £30 a month. If you're an existing Entertainment Pass customer taking out a new broadband contract, then you can redeem this offer in the final 30 days of your current subscription.6

Finally, a fantastic offer for people in broadband not-spots who can get a decent mobile signal. 4G home broadband from Three is just £25 a month and comes with a Huawei AI Cube, a wireless router that acts like a smart speaker and has the Alexa voice assistant built in. What's more, you also get unlimited data each month! If you're not interested in smart gadgets, then Three's basic HomeFi deal also boasts unlimited data for just £22 a month. Find out all you need to know about 4G home broadband in our dedicated help page on the subject.7

Confused about all the different types of rewards and how to claim them? Our Broadband Rewards Explained help page has all you need to know!

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. Standard broadband products are on a 12 month contract, fibre products on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 7th May.

2. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 7th May.

3. SSE Unlimited Fibre is on an 18 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 5th May.

4. Sky deals are on an 18 month contract. You must enter a valid email address on the WeGift landing page before you sign up. Offer ends 11:59pm 7th May.

5. TalkTalk Fast Broadband is on a 12 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 9th May.

6. NOW Broadband products come on a 12 month contract, or a 1 month contract with a £60 setup fee. Offer is also available on their 1 month contracts, though an ongoing broadband subscription is required for the 6 month pass. Pass auto-renews from month 7 at £7.99 a month, unless cancelled. You can cancel any time. Offer ends 11:59pm 7th May.

7. 24 month minimum contract. Availability and speeds vary depending on the mobile coverage in your area and level of usage on the same cell tower. Traffic prioritisation will apply so some services may be slower during peak times. Check coverage for your area on the Three website.

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Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

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BT with Google Home and a £90 BT Reward Card

EXPIRED: Rewards roundup: wrapping up March with end of the month deals

Posted on 2019-03-29 17:35 in News Offers Expired TalkTalk Plusnet Three BT NOW Broadband

We've got a few broadband offers to highlight over the last few days of March, with many deals continuing into April and beyond.

BT's latest offer is a Google Home Smart Speaker that's worth £129! This handy gadget acts as an assistant to help you control your home, organise your day, play music and TV shows and much more - all with the power of your voice! It's available with BT Fibre packages and also comes with a BT Reward card increasing the total value of this offer to up to £219! Superfast Fibre is £29.99 a month and comes with Google Home and an £30 reward card. In areas that can get it, Superfast Fibre 2 is £39.99 a month with a Google Home and £90 reward card.1

For anyone looking for non-fibre options, BT's standard Broadband with Weekend Calls is only £24.99 a month and comes with a £50 reward card, but no Google Home. You can also get TV packages with these rewards.1

In a broadband not-spot? Interested in a smart speaker for your home? A 4G home broadband deal from Three might work well for you. For just £25 a month you can get a Huawei AI Cube, a wireless router that acts like a smart speaker and has the Alexa voice assistant built in. What's more, you also get unlimited data each month! If you're not interested in smart gadgets, then Three's basic HomeFi deal also boasts unlimited data for just £22 a month. You can find out more about 4G home broadband in our help page on the subject.2

If you're interested in trying out streaming and TV passes, or looking for a cheap way to watch the final season of Game of Thrones, then NOW Broadband may have an offer that appeals to you. They're offering a 6 month Entertainment Pass and free Anytime calls on all their broadband products. The Entertainment Pass comes with 11 pay TV entertainment channels not available on Freeview, including Sky Atlantic, FOX, Comedy Central and Discovery Channel, and over 300 Box Sets to watch On Demand. Brilliant Broadband is £18 a month, Fab Fibre £25 a month and, in areas where it's available, Super Fibre is £30 a month. If you're an existing Entertainment Pass customer taking out a new broadband contract, then you can redeem this offer in the final 30 days of your current subscription.3

Plusnet's Unlimited Broadband package is not only reduced to £18.99 a month in low cost areas, but also comes with a £50 reward card! No reward cards for their Fibre products, but they are also reduced in price. Unlimited Fibre is currently at £23.99 a month and Unlimited Fibre Extra is £27.99 a month.4

Finally, TalkTalk's Fast Broadband package is currently only £17 per month for the 12 month contract, and you'll also receive a £50 voucher of your choice for Amazon, Argos, Tesco or Ticketmaster! This offer isn't on our usual listings, so be sure to sign up via the link in this blog post.5

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a prepaid Mastercard of the specified amount. Google Home offer ends 11:59pm 25th April. Reward card offer ends 11:59pm 4th April.

2. 24 month minimum contract. Availability and speeds vary depending on the mobile coverage in your area and level of usage on the same cell tower. Traffic prioritisation will apply so some services may be slower during peak times. Check coverage for your area on the Three website.

3. NOW Broadband products come on a 12 month contract, or a 1 month contract with a £60 setup fee. Offer is also available on their 1 month contracts, though an ongoing broadband subscription is required for the 6 month pass. Pass auto-renews from month 7 at £7.99 a month, unless cancelled. You can cancel any time. Offer ends 11:59pm 7th May.

4. Standard broadband products are on a 12 month contract, fibre products on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Customers outside Plusnet Low Cost network areas pay an additional £7.50 per month on all broadband products. Plusnet reward is a prepaid Mastercard of the specified amount. Offers end 11:59pm 2nd April.

5. TalkTalk Fast Broadband is on a 12 month contract. You must enter a valid email address on the Giftcloud landing page before you sign up. Offer ends 11:59pm 11th April.

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BT with choice of tech and a £120 BT Reward Card

EXPIRED: Offer roundup: grab your vouchers and tech treats here!

Posted on 2019-03-01 19:17 in News Offers Expired EE John Lewis TalkTalk Plusnet BT

The first of the month usually has broadband providers dusting off some good offers, and today is no exception. Take your pick from the great deals below!

BT have a very tempting offer this week. Not only can you bag a BT reward card on most packages, if you opt for a fibre product you also get a choice of an Amazon Echo, a Fitbit Charge 3 or a Samsung Tablet A 10.1 - worth up to £179! Superfast Fibre is £29.99 a month and comes with an £80 reward card or, if it's available in your area, you can get Superfast Fibre 2 for £39.99 a month with a £120 reward card.

If you’re not looking from fibre from BT, their standard Broadband with Weekend Calls is only £24.99 a month and comes with a £50 reward card, though sadly no tech extras. TV packages with these rewards are also available.1

Plusnet's offers have been updated as of the 6th March. Those who sign up for their Unlimited Broadband package for £19.99 a month will get a £50 reward card, and if you go with Unlimited Fibre Extra for £26.99 a month you'll get a £60 reward card£65 reward card for those who sign up for their Unlimited Broadband package for £18.99 a month, and a £50 reward card if you go with Unlimited Fibre Extra for £27.50 a month.2

TalkTalk’s Fast Broadband package is only £17 a month and comes with a £60 voucher. This offer is only available through the link in this blog post.3

John Lewis have several e-gift cards on offer, depending on the package you opt for. Broadband Unlimited is £20 a month and comes with a £35 e-gift card, Fibre is £28.50 a month and comes with a £50 e-gift card for and Fibre Extra is £35 a month and comes with a £75 e-gift card.4

EE have a Double Data Boost on all their broadband packages. If you have a mobile calling plan with EE you can increase your mobile data allowance by 10GB instead of the usual 5GB boost. Your broadband packages options are Standard Broadband for £21 a month, Fibre Broadband for £27 a month, or Fibre Plus for £31 a month. TV packages are also available.5

 


All offers available to new customers only unless otherwise specified. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All BT products are on an 18 month contract. Connection fees may apply. Prices increase from month 19, see website for out of contract prices. BT reward is a pre-paid Mastercard of the specified amount. Offers ends midnight ending 14th March.

2. Standard broadband products are on a 12 month contract, fibre products on an 18 month contract. Connection fees may apply. Prices increase at the end of the offer period when your contract is up, see website for out of contract prices. Plusnet reward is a pre-paid Mastercard of the specified amount. Offers ends midnight ending 12th March.

3. TalkTalk Fast Broadband is on a 12 month contract. Vouchers are a choice between Amazon.co.uk, Argos, Tesco or Ticketmaster. Offer ends midnight ending 15th March.

4. Offer is on an 18 month contract, John Lewis will contact you before this is up to inform you have price rises from month 19. E-gift card can be redeemed at John Lewis or Waitrose. Offer ends midnight ending 5th March.

5. Offer available to existing mobile customers. All EE products are on an 18 month contract. You will be contacted before your contract is up to inform you of price rises from month 19. Data should be added to your mobile account. Offer ends midnight ending 28th March.

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Ofcom

Ofcom implement new Voluntary Code of Practice for broadband speeds

Posted on 2019-02-28 18:23 in News Daisy KCOM Lothian Broadband XLN Telecom Sky BT Virgin Media TalkTalk Plusnet EE

From tomorrow, 1st March 2019, a new Ofcom Broadband Speeds Code of Practice goes into effect to promote Fairness for Customers in the broadband market. The previous home broadband Code has been in force since 2015, but last year's changes to the advertising of broadband speeds have prompted a series of improvements.

The key changes to the Code are:

  • More realistic speed estimates - Providers need to advertise speed estimates that are relevant, and must display an 'average speed' that at least 50% of their customers can get during peak hours, between 8pm and 10pm.
  • Tell you your minimum guaranteed speeds at point of sale - Before you commit to buying, you should be told the minimum dowmload and upload speeds you can get, so you know what to expect, whether you have an actual speed problem, and if you have the right to terminate your contract.
  • Improving your rights to leave your contract early - Providers will have 30 days to fix your speeds, and if they're unable to do so they must offer you the right to downgrade or to terminate your contract without penalty. This now includes customers on bundled packages, such as landline and TV services.
  • These rights apply to all cutsomers regardless of the technology - Previously the rules only covered customers on standard broadband over copper landlines, or 'part-fibre' Fibre to the Cabinet products. Now they apply to 'full fibre' Fibre to the Premises/Home technologies as well, including services that use the Openreach (BT Group) telephone network and Virgin Media's cable network.

The updated Code remains voluntary, so Ofcom won't have the power to force all broadband providers to comply. However, most of the major providers have signed up, in fact Ofcom believes Code complaint providers currently serve around 95% of home broadband customers.

Many of the smaller providers haven't signed up on the basis that the implementation of the technologies needed are too impractical and costly for them to make it viable at this time. The principles of the Code have also been criticised by one small provider. It should also be noted that, although the Code applies to all sales from 1st of March onwards, Ofcom won't be testing the compliance of the rules until 2020 to give the signatories time to implement the changes.

The providers who have signed up for the new 2019 Voluntary Codes of Practice are:

  • BT
  • Daisy
  • EE
  • KCOM (Hull Area)
  • Lothian Broadband
  • Plusnet
  • Sky
  • TalkTalk
  • Virgin Media
  • XLN

BT, Daisy, TalkTalk and Virgin Media have also signed up for this to cover Business customers, with KCOM and XLN sign expected to be compliant in the near future.

For more detailed information you can read Ofcom's consumer guide to the new Broadband Speeds Codes of Practice or the full Better Broadband Speeds Information: Voluntary Codes of Practice statement.

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Save money paying line rental up front

This simple trick could bag you the UK's cheapest broadband!

Posted on 2019-01-28 16:15 in News Offers Plusnet BT

Here's a simple trick that can save you £30 a year on your broadband, as well as slashing your monthly bills. All you have to do is pay your line rental up front in one go. And what's more, right now this will boost savings enough to net you the cheapest broadband offer possible!

Not many providers let you do this anymore since ASA rules changed to make it harder to advertise line rental prices, but two of the biggest still do.

Plusnet and BT offer 'line rental saver' deals that can get you cheaper broadband, reduce your monthly payments, and also protect you against price rises.

These deals aren't advertised, and they aren't included as standard in any bundles - you have to add them as an optional extra during checkout when you're signing up. But if you can afford to pay a lump sum up front the great benefits make them well worth seeking out.

What deals can you get?

Plusnet value their line rental at £18.99 a month, but will let you have it for £197.88 if you pay all at once. That's equivalent to £16.49 a month - a saving of £30 a year. Throw in the £75 cashback cheque that Plusnet offer if you sign up through this link by Wednesday the 13th of February and you're effectively saving £105 in the first year!

That's not all.

Plusnet's standard broadband - with an average speed of 10Mb - is free. You normally only pay line rental. So if you've paid your line rental up front, it means you'll be getting a year's broadband for NO MONTHLY COST. Or if you divide the total costs of line rental after cashback by 12, you're paying the equivalent of only £10.99 a month. Not bad! And what if you want a faster fibre package? You'll still only pay a little over a fiver more each month under the same terms.

BT offer a similar deal, but with a smaller saving of around £20 a year, which is roughly the same as their activation fee. They also throw in a Weekend calls package. While it probably isn't worth switching to BT solely on the back of this offer, if you were planning to go with them anyway it's totally worth paying the line rental up front if you can afford to do so.

Sounds good, but what else do you need to know?

Firstly, you can obviously only get the deal if you can afford the upfront payment, and it is a lot to pay in one go. Some users might also just prefer to spread the cost over many months. But it does work out cheaper in the long run, and also protects you against mid-contract price rises on line rental (but not the broadband).

Second, make sure you check the length of both parts of your package. Line rental saver offers are for 12 months, but broadband deals can often last 18 months. This will leave you paying six months of line rental at full price in the last part of your contract period. You'll still make a saving, but make sure you make a note of it so you aren't taken by surprise when your bill goes up after a year.

You can renew the line rental saver deal at the end of the year, but we wouldn't recommend this unless you're absolutely certain you're going to be sticking with the same broadband supplier. Broadband prices always go up when your contract ends, so you want the freedom to shop around and find a better deal with a different provider.

A better option might be to hold off until you can get both broadband and line rental on a 12 month contract. Plusnet switches between offering broadband on 12 and 18 month deals frequently.

Finally, your upfront payment isn't refundable. If you need to leave your contract before it's up for any reason you won't get your money back.

On the whole, if the circumstances are right for you, line rental saver deals are worth having. To find out how much you can save, check out the best Plusnet deals and BT broadband offers now, or use this link to see the very best Plusnet offer right now!

Comments

Boost Your Broadband

Ofcom campaign: Half of UK homes could boost their broadband

Posted on 2018-12-14 13:59 in News

Ofcom has launched a new Boost Your Broadband campaign aiming to help millions of internet users get a faster service or to slash their bills on their existing deals.

Half of UK homes could switch to superfast broadband for no extra cost

Ofcom's research has revealed that superfast broadband is now available to 94% of homes, yet only half of UK households have taken it up, and the industry regulator wants more people to start taking advantage of it.

What's more, they found that around four million households with old-style, basic broadband have passed their initial contract period and could switch to superfast for about the same cost as they're currently paying - and in many cases they could even save money!

The high profile campaign is fronted by Gloria Hunniford, and you'll see it on TV, in the press and online. It will help you find out if you can:

  • Get a faster service with your current provider
  • Pay less for your existing package
  • Switch to a better deal with a different provider

Boost Your Broadband offers straightforward, easy to follow advice. Even if you aren't tech savvy and don't even know why you might need faster internet, it doesn't matter. The campaign will equip you with everything you need to snag a better deal.

How to get a better deal with Boost Your Broadband

Boost Your Broadband campaignAt the heart of the Boost Your Broadband campaign is the reality that so many of us are still stuck on old deals where the minimum contract period has ended. This leaves us paying more than we should be for a service that's often not as good as it could be.

When that happens you need to speak to your provider to find out what your options are. But if the thought of doing that leaves you feeling a bit out of your depth, don't worry. Ofcom has provided a handy checklist of questions you need to ask:

  • Am I still in my initial contract period?
  • If I am, how long is left?
  • How much am I paying for my current deal?
  • What am I getting for that price?
  • How fast does my broadband need to be to do the things I want?
  • Can I get a faster service, and how much will it cost?
  • How long do I need to sign up for?
  • Do I need to pay connection fees to get the new deal?
  • What happens at the end of the initial contract period?

Once you've got the answers to those questions you'll know what your options are. And that usually boils down to four possibilities: getting a faster service with the same provider, keeping the same speed but signing a new contract (preferably at a lower price), switching providers (which is a lot easier than you might think), or sticking with what you've got.

Before you start, use our Ofcom accredited postcode checker to find out what other broadband packages are available in your area. This will give you an idea of what kinds of speeds and prices you should be looking for. It'll also help you make an informed decision on what to do next.

For more information on Ofcom's campaign, visit the official website at www.boostyourbroadband.com.

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Broadband compensation

Get automatic compensation when your broadband goes down

Posted on 2018-12-13 16:07 in News EE Zen Plusnet TalkTalk Sky BT Virgin Media

You could be in line for compensation next time your internet goes down, following an agreement involving some of the UK's biggest broadband providers.

A voluntary code introduced by industry regulator Ofcom states that, from early next year, providers will have to reimburse customers if they lose broadband or landline phone service.

So far, BT, Sky, Virgin Media, TalkTalk and Zen Internet have signed up to the agreement. Plusnet and EE have also indicated that they may join.

What you'll get

Under the plan, customers will receive £8 per day in compensation when their broadband goes down and the fault takes longer than two days to fix.

In addition, there will be £25 compensation when an engineer misses a scheduled appointment, or cancels within 24 hours.

Plus, customers will receive £5 per day when new services they sign up for do not start on time.

Homes, and small and medium businesses are eligible.

There are some caveats. You won't get compensation if you're the cause of the problem, like if you damage the wiring in your home or are out when the engineer arrives. Most faults are also likely to be fixed inside two days, so you could still experience disruption without being compensated for it.

Openreach are also involved in the scheme, since most faults occur on their network (apart from Virgin Media, who use their own infrastructure). They have said that they won't compensate the broadband suppliers in the event of force majeure events like flooding, leaving the onus on the suppliers themselves to foot the bill in those instances.

After a consultation in Spring 2017, Ofcom published their judgement in November 2017, giving retail and wholesale providers a 15 month deadline by which automatic compensation had to be in place. This means that the very latest we can expect to see the system working is mid-February 2019.

Your consumer rights

The agreement is the latest in a line of measures designed to the experience of broadband users, and ensure we're all getting value for money.

You can already exit your deal early and without penalty in the event of mid-contract price rises, or if the service you're receiving is simply not up to scratch. And the process to switch broadband is also now much simpler than it used to be.

You can find all the information you need on these subjects and more in our guide to your broadband consumer rights.

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